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Project Ride-Along
Connecting IT with the classroom experience
Fanshawe & Sheridan College
Introductions
BruceSmith AssociateVicePresident,InformationServices SheridanCollege
JorgeRincon ComputerLabTechnologist FanshaweCollegeBrodyLavoie Manager,AcademicTechnicalSupportServices FanshaweCollegeCraigReed Sr.Manager,NetworkServices&ComputerOperations FanshaweCollegePeterGilbert ChiefInfrastructureOfficer FanshaweCollege
BackgroundAspartofSheridan’sfocusonCustomerService• AgeneralnoticewenttoFullTimefacultyadvertisingaprogramwhereI.T.staff
wouldattendtheirclass• I.T.staffattendclassesinteamsoftwo.• Somedetailstostaff
• Turnoffyoursmartphonesandobserve(youmayuseyourlaptop/tablettotakenotesorpotentiallyparticipateinclass,butrefrainfromopeningemails).
• Takeanactiveroleonlywhenpromptedbytheprofessor. Ideally,wewantyoutofocusonobservingandnotbetooactivelyengagedasstudents.
• Stayfortheentireclassunlessaskedtoleave.• Don’tevaluatetheprofessorortheprogram.• Utilizethisexperienceasagreatopportunitytobetterunderstandteaching
andlearningatSheridan
Homework
Staffattendinghadhomework.1. Whatsurprisedyouaboutyourclassroomexperiences?2. Whatwastheroleoftechnologyinthatlearning
environment(theanswercouldbeanywherefromverylittletointegral,i.e.,scale– 1to10)?
3. Whattechnologicalimprovementscouldbemade?4. Basedonthisexperience,shareoneortwoinsightsabout
ourcustomers(studentsandfaculty).
Homework results
• Mostofthehomeworkresponsesarequotes• Theresponsesvaryandshowverydifferentexperiences
Q1)Whatsurprisedyouaboutyourclassroomexperiences?
• Using a document camera to project the laptop screen (when the HDMI cable did not work)
• Professor being blinded as well as blocking projector’s image
• Expectation for technology to just work• No one uses wired internet (all wireless)• All students have devices
Q2)Whatwastheroleoftechnologyinthatlearningenvironment
Rated 7.8 on a scale of 1 to 10 where 1 (not at all) to 10 (Integral)• used multiple sources and displays
• used both projectors (A and B) to project laptop (no audio was needed)• used document camera to project a quiz• raised projector screen to utilize the whiteboard with document camera
• used Slate (D2L)• Kahoot• Google Docs• Videos – Youtube and TED• Use of lighting controls• About 25 of 31 students had laptop or cell phone plugged into the A/C Power
outlets. Also ~21 Mac Books and 10 Windows based machines.
Q3)Whattechnologicalimprovementscouldbemade?
Projection• Projectors are ceiling mounted, and the projected image was shaking noticeably• Sharper image• Short throw projectors is visible when you sit right in from of it but from far away it is not• the projector missed roughly 20% of the screen, and it was not even top aligned• podium partially obstructs the view of the screens
Power• Lack of power outlets/monuments for mobile students to plug into• Move Power and Ethernet slots from the floor.
Audio• The Instructor walked around the class most of the time and on occasion he was a little hard to hear.
Perhaps a lapel Microphone would be useful?• Buzzing sound
Other• Adobe updates came up several minutes into the course (interrupted the onscreen instructions)
Q4)Basedonthisexperience,shareoneortwoinsightsaboutourcustomers(studentsandfaculty).• students were all mobile• the majority if not all students did not have a paper, notebook or pen but relied solely
on their laptops for all note taking.• Teacher would write on the white board over the projected material to bring certain
things to the students' attention. Found it to be an interesting use case. Thought the varying uses of technology made the class much more interesting than an old-style lecture. It kept the students engaged.
• We really need to strive to be proactive and not rely on customers to tell us when something isn't working. That's how we can ensure superb classroom experience for our students and faculty.
• Students were highly collaborative and interactive. • The demographics were diverse• students are very distracted in class with their own technology (phones and laptops).
WhyCollegesshoulddothis
• FANTASTIC feedback. Informs what we are doing well and need to improve
• Helps ALL I.T. staff stay connected to our College’s core business –TEACHING and LEARNING
• Recognize we have work to do.• Many of us can connect with our work and the impact to students
and faculty.• Strengthen relationships• Take pride in what we do as a College.
Fanshawe’s Experience• CIOExperience– late2013
• NewtoHigherEducation• NeededaquickprimerontechnologiesinuseatFanshawe
• Contactedawell-regardedChairandaskedtositinonaclass
Fanshawe’s Experience• CIOExperience– continued
• Observationsmadeandlessonslearned• Thefacultymemberwashighlyregardedaswell-versedintechnology,yet
• Ittookatleast5minutestogetalltechnologyreadyfortheclass• Coursewasrelatedtotaxes,andrequiredExcelknowledge,aswellas
• High-techpodium• Smartboardexpertise• Projection,laptopconnection,remotepointer,Smartboardpens• Desire2LearnandBlackboardCollaborateforremotestudents
• NotimetoplaceHelpDeskcallsbefore,duringorafterclass• Workaroundsdevisedwhentechnologydoesn’twork(e.g.Smartboardpens)• Notimetogetcomfortablewiththetechnologyintheroom;constantquestions
andconversationswithstudents
Fanshawe’s Experience• EducationalTechnologySurveys
• Conductedeverytwoyears;oneforfaculty,oneforstudents• Hadbeenconductedoneperyeartoreducethework,butlosttheabilitytocorrelatestudentandfacultyfeedback
• FirstcombinedsurveyoccurredinWinter2015• Hundredsofpagesofqualitativedataresultedinthecreationof31themesforimprovement,mostrelatedtoITservices
• ProjectswerecreatedforeachthemeandcompletedbyDecember2016
Fanshawe’s Experience• OperationRideAlong
• CIOfeltitwasimportantforallITSstafftohavethein-classexperience• Approximately50%ofourstaffareformerFanshawestudents,buttechnologyandpedagogyhasshiftedsincethen
• Importanttoseetheimpactoftheirworkwhentheyareremovedfromtheirdirectcustomersintheirroles;insomecasesgetthestaffoutofthebackroom
• Agreatopportunitytofurtherimpactourfacultyandstudents• Growthopportunity
• TwoITSManagerstooktheleadinorganizingtheprogram
Fanshawe’s Experience• ChangeManagementSteps
• WhileitwaseasyfortheCIOtoarrangeaone-timeclassvisit,werecognizedthataprogramasambitiousasthisonewouldrequirechangemanagementforfullimpactandsuccess
• Stakeholderconsultationsincluded• ITSManagementteam• ITSDepartment(severaltimes)• HumanResourcesConsultantforITS• FacultyConsultant• SeniorVicePresidentAcademic• AcademicServicesManagementTeam(Chairs,Deans,VPA)• Labour RelationsConsultants(FacultyandSupportStaff)• FacultyandSupportStaffLocalExecutive• FanshaweStudentUnion
Fanshawe’s Experience• ChangeManagementSteps
• Somesurprisesalongtheway• NotallITSstaffsawthebenefitsoftheprogramandchallengedtheCIO’s
“mandatory”statement• Concernaboutlinkingthenameofthefacultyandtheroomwheretheclasswas
beingheldforanonymity;anonymitywasstronglyrequestedbyfacultylocalexecutive
• Facultyrepresentativeswereengagedandinterestedtoparticipateinthisresearchinitiative
• Morestaffinterestthanclassroomopportunity– notallstaffwereabletoparticipate
• Wewereaskedtoconfirmmultipletimesthatthiswasnotamandatoryprogram• TrialRun
• TwoITSManagersandtwostaffperformedapilotrunoftheprogramandtweakeditabit
Fanshawe’s Experience• Howitworked
• InformationpackageswerecreatedintendedasanIntroductiontoStaffandIntroductiontoFacultyregardingtheinitiative:
• WhatisaRideAlong• Objectives• Howwilltheridealongbescheduled• Frequencyofclassroomvisits• WhathappenswhenIentertheclassroom• HowwillIrecordtheinformationobservedduringthevisit• WhathappenswhenIleavetheclassroom• Whathappenstotheinformationthatisgathered
• ITSManagersreachedouttoprogramChairstointroducetheprojectandsolicitfacultytoworkwith
• ITSManagersscheduledclassroomvisitsforstaff
Fanshawe’s Experience
Howitworked…• Datacollectionformcreatedforconsistencyofdatacollection;formdoesnotcontaincourseorfacultyidentifiers,nordoesitcontainlocationordateinformation
• Staffattendedwithinstructionsandcompletedthedatacollectionform• DatareturnedtodepartmentAdminAssistantforcollectionandlatercollation
QuickWins• Suggestionmadetouseacheatsheetforfollow-upofeasytechnologyfixesforimmediateresolution.NotincludedwithRideAlongobservationforms.Usedtocreateserviceticket.
Fanshawe’s Experience
Observations• Studentsuseamixofdevices:tablets,laptops• InternetaccessrequiredtoaccessLMScontentsduringclass• Studentspluggedintheirlaptopstopoweroutletswhere
available• Kahoot usedforinteractivequizzes• Studentsusingmixoftraditionaltextbooksandelectronic
copiesoftextbooks
Fanshawe’s Experience
Observations(cont)• CommontouseMSPowerPointforpresentationslides• YouTubewasusedforshowingvideos/clips• Classroomlayoutinconvenientforprofessortoanswerstudent
questions• Remoteclickerforadvancingslides– intermittent• Lightingatbackofroomdim– burnedoutbulbs• Noadequateoutletsforstudentstochargetheirdeviceswhile
inuseduringclass• Somestudentswerecheckingtheircellphonesfromtime-to-
timeduringclass
Fanshawe’s Experience
NextSteps• Spring/Summer2017– Reviewobservationssubmittedandreview
processandform• Fall2017– PerformRideAlongagainincorporatinganychanges
andlessonslearnedfromWinter2017• ProducepreliminaryfindingsforITSandASMTanddetermine
audiencetoreceiveupdates• Winter2018– PerformRideAlong• Spring/Summer2018– Reviewinformationcollectedandprovide
reporttostakeholders
A view from the staff
JorgeRincon’sexperienceintheclassroom
Q&A
Thank you!