Project Review Team Meeting

Customer User Acceptance Test UpdateAugust 10, 2011

Santa Plummer, User Acceptance Test Section HeadGovernment Employees Services Division

Payroll and Personnel Branch

United States Department of AgricultureOffice of the Chief Financial Officer

National Finance Center

CUSTOMER USER ACCEPTANCE TEST (CUAT) STATUS

• PP12/2011 Scheduled Release

– Testing conducted from May 16, 2011 – June 10, 2011

• Agencies from 5 departments participated

• 19 projects successfully tested and implemented in production

• Key milestones:

• Post test survey results:o Testers generally felt that the testing went well and were satisfied with the experienceo Scheduled meetings and supporting documents provided were helpfulo Some testers reported the need for more communication and coordination from their agency POC o Implemented changes met customer expectations

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Dates EventsApril 26, 2011 Kickoff Meeting

May 16, 2011 Commencement Meeting

May 16 - 27, 2011 Scheduled Testing Period

May 31 - June 10, 2011 Extended Testing Period

June 8, 2011 Go/No Go Meeting

June 13, 2011 Surveys and Final Approval Sign Offs Due

June 13 - 24, 2011 Projects Migrated to Production

June 16, 2011 Lessons Learned Meeting

June 23, 2011 Final Test Report Disbursed

July 18, 2011 Post-Implementation Survey Disbursed

CUSTOMER USER ACCEPTANCE TEST (CUAT) STATUS

- PP12/2011 Scheduled Release Improvements

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Areas Improvements

Preparation • Began test preparations earlier in the process • Provided test strategies for the Payroll Personnel Systems (PPS)

projects • Addressed environment and security access issues prior to testing

Testing • Reported issues/defects were identified, shared with testers, and resolved in a timelier manner

• Testers submitted additional test data during the test period• Testers were able to load history in EPIC Web

Communications • Scheduled teleconferences were more productive by focusing on test results

• Provided daily updates of the job stream, issues/defects, action items and test results at the start of the business day

• Clear and concise reports were generated to capture and communicate to testers PPS issues and EmpowHR defects

•  The PPS Release Notes were updated to identify projects that were available to test

CUSTOMER USER ACCEPTANCE TEST (CUAT) STATUS

• PP20/2011 Scheduled Release– Scheduled test period September 6 – 16, 2011– Addressing lessons learned from PP12 CUAT– Enhancing UAT Environment

• Improving the Payroll Personnel User Acceptance Data Entry System (PUDS) to allow testers to load SSNs via a spreadsheet

• Availability of STAR Web and Web T&A / Agriculture• Separate instance of Table Management

• On-going Initiatives– Identifying test requirements for all NFC systems

• PP18/ 2011– W2 Testing

• Spring 2012– Employee Personal Page (EPP)– Reporting Center

• Continue to assess other systems and test requirements– Process improvement to gain efficiencies

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