programme exit survey (pes) dis 2013 session (dhk)

Programme Exit Survey (PES)

Report

Diploma in Hotel Catering - DHK

December 2013 Session

Politeknik Kota Kinabalu (PKK)

Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NO NAME POSITION1 Wan Mohamad Nasir bin Wan Abdul Rahman Director2 Zaidi Bin Zakaria Deputy Director (Academic)3 Ngah Hamsiah Arifin Head of Department (JPH)

Research Fellow (Polytechnic)

NO NAME1 Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)2 Azman B Talib3 Farah Asyikin Abd Rahman4 Shalizan B. Kadir5 Mohd Mayuzie Yusof6 Fadlilhisham B Ahmad

Research Fellow in Diploma in Electronic Engineering (Computer)

NO NAME1 Wan Norliana Wan Sulong (Head of Program)2 Nina Shenna Kosumin

ABSTRACT

2PKK Program Exit Survey Report December 2013 Session (DHK)

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions

of various aspects of programmes and services offered and to identify areas where

improvements may be needed in the Department of Tourism and Hospitality (JPH),

Politeknik Kota Kinabalu (PKK). This PES was conducted on 39 final semester students,

graduating from Diploma in Hotel and Catering (DHK). They were the third Cohort whose

intake was in June 2011. The survey questionnaire had five main sections: respondents’

profile; assessment of overall quality; assessment of skills and knowledge; assessment of

Lecturers and Academic Advisor; and assessment of academic resources and facilities. All

the data were analysed using the Statistical Product and Service Solutions (SPSS) software

version IBM SPSS Statistics 19.0. For the assessment of the overall quality, attribute for

teaching and learning experience was rated 94.9% with “excellent”, “very good” and “good”.

Skills and knowledge section was evaluated by relating the statements with nine items as

stated in the Programme Learning Outcomes (PLO). All the PLOs’ were marked at least

“good” by 97% of the students. Assessment on lecturers and academic advisor were rated

23.1% as “excellent” and 43.6% as “very good”. In terms of academic resources and

facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent

whereby 30.8% rated the item as “weak” and 23.1% as “average”.

Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic

resources and facilities

1. INTRODUCTION


1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the

perspective of graduating students upon the completion of their diploma programme. This

report refers to an indirect measurement method by way of self-evaluation based on

individual perception for the assessment of PLO. PLOs are the specific statements of

graduates’ knowledge, skills and attitudes acquired at the end of the programme as evidence

for the programme objectives achievements. This PES was conducted to assess the graduate

students’ satisfaction and perceptions about various aspects of their academic experiences.

100% of the final semester students from the DHK programme had participated in the survey.

The main objectives of this PES are to:

1) Determine the students perception in their attainment on the overall quality of

learning and teaching in PKK;

2) Determine the students self-assessment of knowledge, skills and soft skills

achievement after going through the PLOs of the programme;

3) Evaluate the students’ opinion towards contributions of Lecturer and Academic

Advisor system implemented based on Outcome Based Education (OBE) approach;

4) Evaluate the students’ opinion towards academic resources and facilities provided in

PKK.

1.2 Programme Learning Outcomes (PLO)

OBE is an educational philosophy that believed that educational assessment should recognise

and reflect progress made by individual students. PLOs are statements that describe what

graduates are expected to know or be able to do on graduation. In the curriculum for DHK

programme it has been specified that there are nine (9) PLOs’ to be acquired by the graduates

upon graduation. The nine PLOs are as follows:

i. Acquire knowledge to meet industrial requirements and adapting to the dynamics environment within the hotel and catering business.

ii. Apply technical skills to meet industrial requirements in tandem with the challenges and changes within the hotel and catering industry.

iii. Practices communication skills effectively rendering a quality managerial and customer service.


iv. Anticipate, analyze and solve problem in decision making processes using systematic and analytical thinking

v. Aware of social responsibilities and always ready to contribute to the community.

vi. Recognize the needs to continuously nurture intellectual, manage information and professional growth through lifelong learning activities.

vii. Simulate managerial and entrepreneurship traits in any hotel and catering establishment.

viii. Apply and adapt professionalism as well as practice good moral values and ethics.

ix. Practice effective leadership skills in any hotel and catering establishment

2. METHODOLOGY

This survey involved 39 DHK students from December 2013 semester. Students were asked

to fill up the PES questionnaires which were posted online and 100% of them responded.

The respondents were required to evaluate and rate themselves based on 5-Likert Scale

indicated below:

1 = Weak

2 = Average

3 = Good

4 = Very Good

5 = Excellent

Student’s satisfaction and acceptance level was determined from the scale. Excellent, Very

Good and Good indication rate shows the students are satisfied with the item. While Average

and Weak indication rate shows the item need some improvements and correction for the

program.

This online survey was conducted between Marchs until May 2014. The survey

questionnaires were divided into five sections as follows:

i. Section A: General Information

ii. Section B: Overall Quality of Teaching and Learning

iii. Section C: Skills and Knowledge

iv. Section D: Contributions of Lecturers and Academic Advisors


v. Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service

Solutions (SPSS) software version IBM SPSS Statistics 19.0.

The questionnaires were based on students’ perception on teaching and learning in

PKK, students’ response on skills and knowledge related to PLO’s, students attainment on

the soft skills, students’ rating for lecturers and academic advisors contribution, student’s

opinion towards academic resources, overall services and facilities in PKK. This assessment

strategy was aligned with the Curriculum Development Cycle - “develop-implement-review”

as required by the MQA in order to improve the quality of programme.

3. RESULTS

The response from the students were analysed based on the following four criteria:

i. Students’ response towards the Overall Quality

ii. Students’ response on Skills and Knowledge

iii. Students’ ratings for Lecturer and Academic Advisor contributions

iv. Students’ opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular

PLO so that the data analysis can be done appropriately for accreditation purposes. The

results can be used an indicator to show how well the students have acquired their skills and

knowledge as required in the PLOs of the programme.

3.1 SECTION A: PROFILE

Table 1: Student’s Gender

GENDER

Male Female

Qty 8 31

(%) 20.5 79.5


Table 2: Student’s Race

RACE

Melayu Cina India Bumiputera Sabah

Bumiputera Sarawak

Others

Qty 7 4 0 18 4 6(%) 17.9 10.3 0.0 46.2 10.3 15.4

3.2 SECTION B: OVERALL QUALITY

Overall Quality was evaluated by relating the students experience with the teaching and

learning environment in PKK. Two survey statements were given and the results were as

follows:

Table 3: Overall Quality rating

OVERALL QUALITYWeak Average Good Very Good Excellent

What is your impression on the overall quality of curriculum; and teaching and learning at PKK?

0 1 19 12 7

(%) 0.0 2.6 48.7 30.8 17.9

To what extent has the quality of teaching and learning in PKK improved since you were here?

0 2 11 17 9

(%) 0.0 5.1 28.2 43.6 23.1

3.2.1 PLO 1 (Knowledge)


For PLO 1 (Knowledge), four statements were given and the results were as follows:

Table 4: PLO 1 Knowledge rating

SKILLS AND KNOWLEDGEPLO 1 (Knowledge)

Weak Average Good Very Good Excellent

I am able to apply knowledge of core discipline courses in my programme

0 2 4 19 14

(%) 0.0 5.1 10.3 48.7 35.9I am able to apply knowledge of specialized courses in my programme

0 1 5 18 15

(%) 0.0 2.6 12.8 46.2 38.5I am able to apply knowledge of elective courses in my programme

0 1 8 18 12

(%) 0.0 2.6 20.5 46.2 30.8

I am able to understand the technological applications relevant to my programme of study

0 0 4 24 11

(%) 0.0 0.0 10.3 61.5 28.2

3.2.2 PLO 2 (Technical & Practical Skills)


For PLO 2 (Technical & Practical Skills), three statements were given and the results were as

follows:

Table 5: PLO 2 Technical & Practical Skills rating

SKILLS AND KNOWLEDGEPLO 2 (Technical & Practical Skills)

Weak Average Good Very Good ExcellentI am able to apply information technology in my programme

0 0 11 18 10

(%) 0.0 0.0 28.2 46.2 25.6

I am able to demonstrate my practical skills effectively

0 0 9 17 13

(%) 0.0 0.0 23.1 43.6 33.3

I am able to use computing technology for applications in my programme

0 2 12 13 12

(%) 0.0 5.1 30.8 33.3 30.8

3.2.3 PLO 3 (Communication Skills)

For PLO 3 (Communication Skills), three statements were provided and the results were as

follows:

Table 6: PLO 3 Communication Skills rating

SKILLS AND KNOWLEDGEPLO 3 (Communication Skills)

Weak Average Good Very Good ExcellentI am able to communicate effectively orally/visually (informal / formal / conversational / presentation)

0 1 9 12 17

(%) 0.0 2.6 23.1 30.8 43.6I am able to communicate effectively in writing (writing reports and expressing ideas and opinions clearly and concisely)

0 1 9 15 14

(%) 0.0 2.6 23.1 38.5 35.9I am able to use computing technology in communications 0 3 9 14 13

(%) 0.0 7.7 23.1 35.9 33.3

3.2.4 PLO 4 (Critical Thinking & Problem Solving Skills)


For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the

results were as follows:

Table 7: PLO 4 Critical Thinking & Problem Solving Skills rating

SKILLS AND KNOWLEDGEPLO 4 (Critical Thinking & Problem Solving Skills)


I am able to solve problems using methods, tools and skills related to my programme

0 1 10 14 14

(%) 0.0 2.6 25.6 35.9 35.9I am able to think critically and logically

0 0 8 15 16

(%) 0.0 0.0 20.5 38.5 41.0I am able to plan, organize and complete a task

0 1 8 16 14

(%) 0.0 2.6 20.5 41.0 35.9

3.2.5 PLO 5 (Social Skills and Responsibilities)

For PLO 5 (Social Skills and Responsibilities), three statements were given and the results

were as follows:

Table 8: PLO 5 Social Skills and Responsibilities rating

SKILLS AND KNOWLEDGEPLO 5 (Social Skills and Responsibilities)


I am able to understand the role of my work in relation to social or cultural issues

0 0 9 16 14

(%) 0.0 0.0 23.1 41.0 35.9

I am aware of the value of considering diversity and differences in cultures in my work

0 0 6 19 14

(%) 0.0 0.0 15.4 48.7 35.9

I am aware of the impact of my work in a social context

0 0 6 18 15

(%) 0.0 0.0 15.4 46.2 38.5

3.2.6 PLO 6 (Continuous Learning & Information Management Skills)


For PLO 6 (Continuous Learning & Information Management Skills), four statements were

provided and the results were as follows:

Table 9: PLO 6 Continuous Learning & Information Management Skills rating

SKILLS AND KNOWLEDGEPLO 6 (Continuous Learning & Information Management Skills)

Weak Average Good Very Good ExcellentI am able to continuously learn new skills and knowledge

0 0 5 15 19

(%) 0.0 0.0 12.8 38.5 48.7I am able to engage in continuous learning beyond the classroom

0 0 5 21 13

(%) 0.0 0.0 12.8 53.8 33.3I am able to learn and apply new concepts 0 0 5 21 13

(%) 0.0 0.0 12.8 53.8 33.3

I am able to use information resources (databases, libraries, internet etc)

0 1 6 18 14

(%) 0.0 2.6 15.4 46.2 35.9

3.2.7 PLO 7 (Management & Entrepreneurial Skills)

For PLO 7 (Management & Entrepreneurial Skills), two statements were provided and the

results were as follows:

Table 10: PLO 7 Management & Entrepreneurial Skills rating

SKILLS AND KNOWLEDGEPLO 7 (Management & Entrepreneurial Skills)

Weak Average Good Very Good ExcellentI am able to build/develop my career upon completion of my studies

0 1 4 18 16

(%) 0.0 2.6 10.3 46.2 41.0I am able to develop time management skills

0 1 5 19 14

(%) 0.0 2.6 12.8 48.7 35.9


3.2.8 PLO 8 (Professionalism, Ethics & Moral)

For PLO 8 (Professionalism, Ethics & Moral), two statements were provided and the results

were as follows:

Table 11: PLO 8 Professionalism, Ethics & Moral rating

SKILLS AND KNOWLEDGEPLO 8 (Professionalism, Ethics & Moral)


I am able to understand the professional and ethical responsibilities related to my work

0 0 4 16 19

(%) 0.0 0.0 10.3 41.0 48.7I am aware of the importance of safety issues related to my work

0 1 4 15 19

(%) 0.0 2.6 10.3 38.5 48.7

3.2.9 PLO 9 (Leadership & Teamwork Skills)

For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were

provided and the results were as follows:

Table 12: PLO 9 Leadership & Teamwork Skills rating

SKILLS AND KNOWLEDGEPLO 9 (Leadership & Teamwork Skills)

Weak Average Good Very Good ExcellentI am able to work with individuals from different backgrounds

0 0 4 15 20

(%) 0.0 0.0 10.3 38.5 51.3

I am able to work successfully as a member of a team

0 0 4 15 20

(%) 0.0 0.0 10.3 38.5 51.3

I am able to work successfully as a leader of a team

0 0 7 17 15

(%) 0.0 0.0 17.9 43.6 38.5I am able to function in multidisciplinary teams

0 0 5 14 20

(%) 0.0 0.0 12.8 35.9 51.3

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC

ADVISORS12

PKK Program Exit Survey Report December 2013 Session (DHK)

Responses from students towards the lecturers and academic advisors’ contributions are

summarized below. Graduates were asked to offer insights of encouragement given into the

programme delivery process. Six attributes of encouragement were offered and the results

were as follows:

Table 13: Contributions of Lecturers and Academic Advisors rating

SKILLS AND KNOWLEDGEPLO 9 (Leadership & Teamwork Skills)

Weak Average Good Very Good ExcellentI am able to work with individuals from different backgrounds

0 0 4 15 20

(%) 0.0 0.0 10.3 38.5 51.3

I am able to work successfully as a member of a team

0 0 4 15 20

(%) 0.0 0.0 10.3 38.5 51.3

I am able to work successfully as a leader of a team

0 0 7 17 15

(%) 0.0 0.0 17.9 43.6 38.5I am able to function in multidisciplinary teams

0 0 5 14 20

(%) 0.0 0.0 12.8 35.9 51.3

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of

educational hardware. The teaching and learning process would be greatly enhanced provided

that there were sufficient resources/facilities for students to thrive academically. Table 4

shows the percentage of respondents’ ratings towards the sufficiency of resources/facilities at

the PKK. Eleven statements of resources/facilities were given and the results were as follows:

Table 14: Academic Resources/Facilities rating

ACADEMIC RESOURCES/FACILITIES


To what extent did Politeknik Kota Kinabalu provide you with the following resources/facilities?


Operation hours of the library

0 7 10 11 11

(%) 0.0 17.9 25.6 28.2 28.2

Access to databases and collections both physically and online in the library

2 7 12 10 8

(%) 5.1 17.9 30.8 25.6 20.5Easy and responsive services of the HEP staff

1 7 14 11 6

(%) 2.6 17.9 35.9 28.2 15.4

Easy and responsive services of the counselling staff

1 6 15 9 8

(%) 2.6 15.4 38.5 23.1 20.5

Easy and responsive services of the library staff

1 6 11 13 8

(%) 2.6 15.4 28.2 33.3 20.5

Easy and responsive services of the administration staff

1 5 15 11 7

(%) 2.6 12.8 38.5 28.2 17.9Access to Wi-Fi internet 12 9 9 5 4

(%) 30.8 23.1 23.1 12.8 10.3Quality of computer labs 5 9 14 7 4

(%) 12.8 23.1 35.9 17.9 10.3Quality of laboratories / workshops / kitchens

3 7 13 9 7

(%) 7.7 17.9 33.3 23.1 17.9Quality of classrooms 5 14 8 8 4

(%) 12.8 35.9 20.5 20.5 10.3Quality of sports and recreational facilities

2 12 14 7 4

(%) 5.1 30.8 35.9 17.9 10.3

4. SUGGESTED IMPROVEMENTS FROM STUDENTS


Memperbaharui silibus pembelajaran dari semasa ke semasa untuk mempertingkatkan

lagi pengetahuan para pelajar. Sekaligus, mampu skor dengan cemerlang tidak kira

praktikal ataupun peperiksaan.

The administration of politeknik kota kinabalu should be more polite to the students,

because certain of the staff did not speak politely to the student even though the

student had speak in a good manner.

2) other than that, the politeknik kota kinabalu staffs, that drove the buses to telipok

town, should be on time by referring to the timetable from pkk to telipok.

3) next, the politeknik kota kinabalu web, should be progress in an effective way, this

is because the pkk web usually turn out to be too slow and sometimes I’m as a

student cannot register for my learning courses on time, because of cannot getting

through to the web due to the unsuccessful pkk web services.

Hope the facilities for student will be more improve while makes students' feel

comfortable in the environment to study.

Peningkataan kemudahan bagi pelajar di kampus telipok. Seperti bilik rehat utk lelaki

& perempuan. Kerana masa menunggu utk kelas seterusnya agak lama. Dengan hanya

menunggu di cafe atau student centre.

KEMUDAHAN UNTUK PELAJAR PERLU DISEDIAKAN LAGI CONTOHNYA

KEMUDAHAN WATER COOLER DISEDIAKAN DENGAN LEBIH BANYAK

DAN BERFUNGSI. KEMUDAHAN WIFI INTERNET HARUS

DIPERTINGKATKAN SERTA KELAS YANG MEMPUNYAI KELENGKAPAN

SERTA CUKUP UNTUK PELAJAR. UNTUK DI ASRAMA KEMUDAHAN AIR

YANG CUKUP DI SETIAP BLOK, SERTA PEMASANGAN CAHAYA DISETIAP

TANGGA BLOK ASRAMA PERLU DIPERBAIKI. DAN KEKUATAN AIR DI

BLOK A ASRAMA PEREMPUAN PERLU DIPERTINGKATKAN KERANA

KERAP KETIADAAN AIR PADA WAKTU PETANG.

mohon asingkan gym utk lelaki dan perempuan. masa beroperasi gym selalu x

menentu. Perlu kedai stationary, tempat print assignment, cafe di telipok untuk

student jph. keselamatan politeknik cawangan telipok kurang.

TOLONG BUAT PENAMBAHBAIKAN BAGI PELAJAR-PELAJAR DIPLOMA

HOSPITALITY DAN KATERING. TAMBAHKAN KEMUDAHAN SEPERTI

COPY CENTRE, CAFE, MINI LIBRARY DI TELIPOK DAN KESELAMATAN

PELAJAR.


programme exit survey (pes) dis 2013 session (dhk)

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