program - smart conference 2013

CRITICAL LINKS

Discover what extends and sustains your supply chain and what will ultimately break it!

www.smartconference.com.au

PROGRAMTHE LATEST IN SUPPLY CHAIN THINKING PARTICIPATE • BE INFORMED • STAY AHEAD

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In association with these leading supply chain professional bodies

Proudly brought to you by Media Partners Gold Sponsors Silver Sponsor

PROGRAM | DAY 1 Wednesday 26 June 20137.00am - 8.30am Registration

8.30am - 9.00am Welcome and Official Opening

9.00am - 9.45am Keynote Address Building High Performance Business Relationships to Co-Create Value - Doug Lambert, Director of The Global Supply Chain Forum, at Fisher

College of Business, Ohio University

9.45am - 10.30am

Tri Plenary A Make better use of what we’ve got before we spend billions on new infrastructure (Intelligent Transport Systems, Research and Application) - Rob Fitzpatrick, Director of Infrastructure, Transport and Logistics, NICTA

Tri Plenary B The Supply Chain Productivity Challenge - Charlie McDonald, National General Manager - Manufacturing Transport and Logistics, Telstra

Tri Plenary C Successful Leadership Using Human Instincts - Andrew O’Keeffe, Director, Hard Wired Humans

10.30am - 11.00am MORNING TEA sponsored by GRA

11.00am - 11.45am

Keynote Address Death to the Big Batch Paradigm - How Diversity of Thinking Drove the ‘Have a Coke with a Mate’ campaign - Bruce Herbert, Director of Operations, Coca Cola and Angela Tatlis, Chair, NAWO

11.45am - 12.30pm

Tri Plenary A Distribution Centres and Employees with Disabilities – The Walgreens Story: How one company changed its workforce and improved its business and how you can too - Deb Russell, Corporate Manager for Diversity and Inclusion, Walgreens Kylee Bates, General Manager, Employment Solution, Mission Australia

Tri Plenary B Supply Chain Talent Development for Operational Excellence - Abe Eshkenazi – Chief Executive Officer, APICS

Tri Plenary C Transforming Procurement, Managing Change in a Complex Environment - Jane Harley, Chief Procurement Officer, Qantas

12.30pm - 1.45pm LUNCH sponsored by CHEP

STREAMS

1Leading Edge Technology – IT, eBusiness, Lean

2Operations Planning

3Global Supply Chain - Agile Models

4Human Factor

5Network Planning & Optimization

6Sustainable Supply Chains

7Procurement

1.45pm - 2.30pm

Session 1

Supply Chain ‘Digitization’ for ‘Omni-Channel’ Retailing

Gaurav Patni, Global Client Advisor & Retail Advisory CTO, Oracle Corporation

Saving Lives Through Supply Chain Integration at Australia’s Largest Dairy Farm - The Van Diemen’s Land Company

Paul Niven, Business Manager Dairy, The Van Diemen’s Land Company

What are the Opportunities to Leverage and Improve Supply Chains of Fast Moving Consumer Goods (FMCG) Companies in Australia?

Peter Griffiths, Partner, KPMG

Supply Chain Management Competencies: Make or Buy?

Joe Schriever, Director of Contracts, Procurement and Support Services Texas Juvenile Justice Department, Ret.

Case Study - Integrated Multi-Principle Transport Management, Optimisation and Delivery Visibility at Bevchain

Reece Hutchings, Sales Manager, OPSI Systems and Paul Whiley Optimisation and Efficiency Manager, Bevchain

The Role of Packaging in Minimising Food Waste in the Supply Chain of the Future

Dr Karli Verghese, Chief Investigator Program Director, Sustainable Products and Packaging CHEP & RMIT University

Customs Duty Minimisation

Susan Danks, Director, Consulting, FAL Consulting

2.30pm - 3.15pm

Session 2

Our Role in “Bringing Broadband to Life”

Michael Bragg, General Manager, Supply Operations, National Broadband Network

Optimising Inventory Without Effecting Capability

Trent McIntosh, Flight Lieutenant, Defence Materiel Organisation

Creating the Ultimate Customer Experience: Strategies to Guarantee 100% Customer Satisfaction in a Multi-Channel Environment

David Bray, VP, Retail (Asia Pacific), JDA Software

Developing your People Though Reactive Improvement as you Save Millions

Ross Kennedy, President, CTPM Australasia

Future-Proof your Supply Chain Network: Using Economic, Industry and Geographic Forecasts In Planning & Optimisation

Bas Huibers, GM Supply Chain Solutions, Toll Group

Efficiency and Reliability in Supply Chains

Alan Dormer, Research Theme Leader, CSIRO

Source to Pay Transformation at Optus; Not the Typical Band Aid Solution

Karen Carmichael, Director of Procurement (CPO), SingTel and Rajat Dhawan, Senior Manager, Accenture

3.15pm - 3.45pm AFTERNOON TEA sponsored by GRA

STREAMS



8Distribution Centre – Management, Planning & Design

4Human Factor



7Procurement

3.45pm - 4.30pm

Session 3

Applying social and mobile technologies to the Logistics Industry

Mark Nix – CEO, Cloud Logistics

An Interactive Supply Chain game: proving that you can achieve excellence in Customer Service with MUCH less inventory

Rob O’Byrne MD Logistics Bureau, Steven Thacker, Managing Director, Benchmaking Success

At a Glance Reporting – is my Distribution Centre / Pick Path layout working?

Lorraine Hall, Director, Synergy Logistics

Trust as a Means of Production: A Radical Collaborative Construction Journey

Stephen Hanman, CEO, Mira CompanionsIan George, MD Bryson

Caltex Designs for an Uncertain Future

Astrid Tuin, GM Australia, LLamasoft Inc

Understanding the Implications of the Fragmentation of Australian Grass Roots Suppliers

Lee Styger, Director, Sydney Business School, University of Wollongong

Balancing China Sourcing And The Changing Asia Landscape

Tracey Azzopardi, Head of Workwear & Shanghai Operations, Pacific Brands

4.30pm - 5.15pm

Session 4

Extended Labeling Initiative - Past Present and Future

Marcel Sieira, GM Business Development, GS1

Mandeep Sodhi - B2B & Supply Chain Technology Manager, Nestle

A New WarehouseProject is Just aFacilities Project,Right?

John Holmes,Director, Supply ChainServices Australia

Capability Building leading to Innovation in Service Value Networks – Evidences from Industry Case Studies

Renu Agarwal, Senior Lecturer, Shahriar Sajib, PhD Student in Management

Achieving Your Full Potential from Aftermarket Inventory Optimisation

John Allen, Director, Horizon Inventory

Supply Chain Oil Vulnerability: Mitigation and Adaptation

Bruce Robinson, Convener, ASPO Australia

Modern Procurement Techniques…’Value’ has been Redefined and the Big Part of it that You Might be Missing Out On

Craig Lardner, Principal Procurement Advisory Services

5.30pm - 7.30pm Welcome Reception Parkside Ballroom Foyer, Level 1

7.00am Registration Opens

7.30am - 9.00am

Keynote Address Conquering the ‘On Line’ Wave; Without Bombing Out! Cameron Poolman, CEO GraysOnline

9-15am - 10.00am

Half Plenary A Five Questions You Need to Ask Before You Approach the Supply Chain Drawing Board - Mike Kotecki, Senior Vice President, Dematic US

Half Plenary B Consumer Centric Collaboration - Grant Enders, GM Replenishment, Coles, Sachin Mirashi, Product Supply Assoc Director, Proctor & Gamble

10.00am - 10.30am MORNING TEA sponsored by GRA

STREAMS




9Supply Chain Value/ Chain Strategy



7Procurement

10.30am - 11.15am

Session 5

How RFID Technology creates new links between Supply Chain Management and other Management Functions

Len Kennedy, Logistics Mgr, Cabrini Health

Bringing Healthcare Supply Chain to Life: The National E-Health Supply Chain Reform Programme and the Australian Experience

Mark Brommeyer, Manager Supply Chain, nehta

Eliminating Barriers to Warehouse Productivity by Embracing Lean Principles

Avi Olender, Senior Consultant, Supply Chain Services Australia

“You Can’t Deliver Goods Down a Telephone Line” – How e-Commerce Challenges Established Supply Chains

Dr Max Winkler, VP Solutions and Technology, SSI Schaefer Peem GmbH

Retail Route Trade Research and Panel

Simon Coates, Director, Portland Consulting Group, Guy Romeo, Chief Logistics Officer, Parmalat, Mike Robbins, Oceania Physical Logistics Manager, Nestle, Sherif Hassanein, Group Director Supply Chain, Manassen

Carbon Reduction and Competitive Advantage in Supply Chain

Andrew Clark, MD Logistics Help

Driving Supply Chain Integrity with Critical Services Providers. Lessons from the Commonwealth Bank

Robert Halsall, Executive Manager, Group Category Management, Group Procurment, Commonwealth Bank

11.15am - 12.00pm

Session 6

The ERP Devils Triangle and the Impact on The Supply Chain

Ray Atkinson, CEO & Harry Houston, Senior Consultant, Atko Global Pty Ltd

Prevent a Crisis - the Ten Key Elements of Effective Product Recall Management

Steve Hather, MD, RQA Product Risk Institute

Beyond Automation in Distribution Centres: An Innovative Thinking Process Model to Identify, Strengthen and Protect Critical Links

Angelo Saavedra, Independent Business Process Consultant & Samy Ruiz,Industrial Engineer, Disco, Ahold Corporation

Designing Dynamic Supply Chains for Volatile Market Conditions

John Gattorna, Director, Gattorna Alignment

The Evacuation of Repairable Parts: Breaking the Bottlenecks to Improve Performance

Sam Duncan, Flight Lieutenant, RAAF

Australian Food and Grocery Council Sustainability Commitment

Tanya Barden, Policy Director Sustainability Trade and Innovation, AFGC

What do Project Site Managers Really Want? How Procurement & Logistics People Can Help

Antoinette Brandi, Nat. Procurement & Logistics Manager, Leighton Constructions

12.00pm - 1.00pm LUNCH sponsored by DHL

STREAMS

10The Asian Supply Chain



9Supply Chain Value/ Chain Strategy

11Third Party Insourcing/Outsourcing

12Transport

13The On Line Revolution

1.00pm - 1.45pm

Session 7

The Asia Region requires Agile Supply Chains

Mark Millar, Managing Partner, M Power Associates

Demand Driven MRP - From “Push and Promote” to “Position and Pull”

Chad Smith, Partner, Demand Driven Institute

Distribution Centre - The Epicentre of Customer Value

Katia Leonaite, Principal Consultant, L5 Consulting

Supply Chain and Health Economics - Now and the Future

Paul Middleton, Supply Chain Director, ANZ Healthcare - Smith and Nephew

Outsourcing Implementation – Critical Success Factors

Abe Eshkenazi, CEO APICS, Cameron Poolman, CEO Grays OnLine, Casey Fisher, Executive VP for Australia & NZ, CEVA Logistics, Doug Lambert, Director, Ohio University, John Gattorna, Director, Gattorna Alignment

One Regulator is Better than Eight: How to Get Your Slice of the Action

Philip Halton, GM, Strategy & Business Development, National Heavy Vehicle Regulator

On Line Technology Comes to the Bush: The Elders ‘On Line’ Initiative: Agsure

James Black, Acting General Manager, Agsure, Elders

1.45pm - 2.30pm

Session 8

2020 Asia Retail Supply Chains – What the biggest are doing and where they are headed

Mark Millar, Managing Partner, M Power Associates, Cassandra Lee, Executive Search Practice Manager - Asia Pacific, Logistics Exec, Greg Thomas, General Manager, FMCG, Linfox and Malcolm Druce, Logistics and Operations Manager, Peter McInnes

“If it is Broken, Then How Do You Fix It?” Simplifying Complex Supply Chains Through Disciplined Change Management

Simon Hinds, Associate Director Commercial Operations, GSK Australia

Modern Picking Solutions & Ergonomic Best Practice

Christoph Wolkerstorfer, Managing Director, TGW Mechanics

A Private Equity Perspective: Why Industry Must Focus on the Supply Chain During Difficult Economic Times

Carter McNabb, Partner, GRA and Andrew Coventry, Operations Manager Catalyst Investment Managers

Delivering Better Service, Lower Costs and Increased Innovation Through “Vested Outsourcing”!

Andrew Downard, Director, AD Supply Chain Group Pty Ltd and Professor Karl Mandrodt Ph.D, Professor, Department of Marketing and Logistics, Georgia Southern University

Cost Effective and Efficient Freight Equals Online Success

Paul Mantella, Assoc Director Freight and Logistics, AECOM

The Online Revolution and Logistics

Laurie Macolino, CEO, C8Group P/L

2.30pm- 3.15pm

Quarter Plenary A Sustainable Supply Chains: Moving Towards Strategic Sustainability - Prof Suzanne Benn, UTS Business

Quarter Plenary B Dead in the Water to Top of the Pack - Tony Munns, Director, Kilcoy Pastoral Company

Quarter Plenary C Why Information When and Where You Need it is the Most Critical Link in the Supply Chain - Nathan Taylor, GM, Realtime Logistics, Dematic

Quarter Plenary D Fortify Your Operations: Deploy Today’s Top Six Leading Slotting Optimisation Concepts and Avoid Costly Pitfalls - Dan Basmajian, President, Optricity

3.15pm - 3.45pm AFTERNOON TEA sponsored by GRA

3.45pm - 4.45pm

Closing Keynote The Future; The Fast Changing Supply Chain in a Changing World Phil Ruthven, Chairman IBIS World

4.45pm - 5.00pm Conference Close

6.30pm for 7.00pm

The Supply Chain Industry DinnerSponsored by DEXIONParkside Ballroom Level 1

PROGRAM | DAY 2 Thursday 27 June 2013

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General InformationConference Registration CentreLocated in the Bayside Grand Hall Foyer, Ground Level and will be open the following hours:

WEDNESDAY 7.00am – 5.30pmTHURSDAY 7.00am – 4.00pm

Staff will be pleased to assist you if you have any questions or require assistance.

Mobile Phones As a courtesy to presenters and delegates, please ensure your phone is either turned off or on aircraft mode during all sessions.

Name BadgeFor security reasons please wear your conference name badge and lanyard at all times.

Morning, Afternoon Teas & Lunch day 1This will be served in the Sponsors’ and Associations Expo area of the Bayside Grand Hall. This will be held on the ground floor which will enable delegates more time to visit the vast array of displays and information on offer at Smart Expo.

MORNING & AFTERNOON TEAS - Sponsored by

LUNCH ON DAY 1 - Sponsored by

Lunch Day 2This will be served in the Ballroom Convention Parkside, Level 1 from 12pm -1pm and will be a sit down menu.

LUNCH ON DAY 2 - Sponsored by

Espresso Café BarsBayside Grand Hall, Ground floor, Sponsors’ and Associations’ Expo AreaFor delegates’ espresso and latte hits, during the two days of the conference, we have two espresso café bars situated in the Sponsor Expo area.

ONE OF THE COFFEE CARTS - Sponsored by

Welcome ReceptionBallroom Convention Parkside Foyer, Level 15.30pm – 7.30pmThe Welcome Reception is complimentary for conference delegates who indicated on their registration form they would be attending. If you forgot and would like to attend you must advise the Registration Centre before or during the morning tea break on Day 1, Wednesday 26 June 2013.

WELCOME RECEPTION - Sponsored by

Keynote BreakfastBallroom Convention Parkside Level 1Day 2 - 7.30am sharp – 9.00amBreakfast is complimentary for conference delegates who indicated on their registration form they would be attending. If you forgot and would like to attend you must advise the Registration Centre before or during the morning tea break on Day 1 Wednesday 26 June 2013.

KEYNOTE BREAKFAST - Sponsored by

Supply Chain Industry Dinner & the Smart AwardsBallroom, Convention Parkside, Level 1Day 2 - 6.30pm for 7.00pm sharpThe evening will kick off with pre-dinner drinks in the foyer of the Ballroom, Convention Parkside, Level 1 at 6.30pm and proceedings will commence at 7.00pm sharp.

PLEASE NOTE: Tickets can still be purchased for $160 at the Registration Centre up until the afternoon tea break on Day 1, Wednesday 26 June 2013.

SUPPLY CHAIN INDUSTRY DINNER - Sponsored by

ProceedingsA dropbox will be set up of the complete conference proceedings, available for delegates approximately 3 weeks after the conclusion of the conference.

PAGE INDEXProgram at a glance .................. Inside Flap

Conference Meeting Rooms ....................5

Speaker Spotlight .....................................7

Chairs ......................................................16

Day 1 in Detail ........................................20

Day 2 in Detail ........................................30

Smart Awards .........................................42

Sponsors .................................................43

Site Visits ................................................46

From the Industry ..................................47

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DAY 1WELCOME & OFFICIAL OPENING, KEYNOTE ADDRESS, TRI PLENARY A, BREAKOUTSBayside Auditorium A, Level 1

TRI PLENARY C & BREAKOUTSBayside Gallery A, Level 1

TRI PLENARY B & BREAKOUTSBayside Gallery B, Level 1

DAY 2KEYNOTE BREAKFAST & LUNCHParkside Ballroom, Level 1

HALF PLENARY A, QUARTER PLENARY B, BREAKOUTS,CLOSING KEYNOTE & CONFERENCE CLOSEBayside Auditorium A, Level 1

QUARTER PLENARY C & BREAKOUTSBayside Gallery A, Level 1

HALF PLENARY B, QUARTER PLENARY D & BREAKOUTSBayside Gallery B, Level 1

QUARTER PLENARY A & BREAKOUTSRoom 102, Level 1

bayside foyerlevel 1

Conference Meeting Rooms

Bayside Level 1Refer to the Program pages in association with this map – there, you’ll find room locations for each session. Rooms are also easily identified by visual display screens located outside each room.

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Welcome to SMART Conference & Expo 2013This year’s SMART conference is the 11th biennial Conference and is the twentieth anniversary of our first conference. After 20 years, SMART remains Australia’s leading Supply Chain Management event.Since our first conference in the early 1990’s Supply Chain has changed significantly and at SMART we have endeavoured to keep up with those changes and most importantly assist our delegates and members of the supply chain community to understand and implement those changes into their own organisations supply Chain.Our primary goal has been to provide our hundreds of delegates with access to leading speakers from around the world, the latest in supply chain information and research, and fantastic opportunities for delegates to network with those working in supply chain and logistics.

This year’s conference theme is focusing on CRITICAL Links in supply chains those areas of: procurement, planning, production and distribution that are so vital to get right to ensure that products come in and get out the door as cost effectively and efficiently as possible, all whilst your business navigates the constantly changing business environmentBy choosing to attend SMART 2013 we will be helping you identify those critical links and share with you knowledge, ideas and new approaches to procurement, infrastructure and logistics and help you examine your supply chain models to ensure they meet contemporary demands.Please feel free to take a look through this book for a thorough run-down of what you can expect to see at this year’s event.I encourage you to attend as much as possible of the Smart 2013 conference program, and take the opportunity to maximise the benefits of the conference. We hope you will take the opportunity to meet and network with fellow delegates at our Smart Welcome Cocktail Reception and that you will join us for the Supply Chain Industry Dinner, featuring the Smart Awards 2013 winner announcements. Finally I’d like to extend my thanks to our generous sponsors, who have committed themselves to supporting such a vital industry event. My thanks, also, to the associations that have worked hard to create and present Smart 2013 to you, to our stream chairs, and to our creative and dedicated organising committee.I look forward to meeting you over the next few days and I welcome you to Sydney and to Smart Conference & Expo 2013, an event organised for the industry by the industry.

Best wishesMiki Cooke Chair - Smart 2013 Organising Committee

Smart 2013 Conference is organised by the leading professional bodies:

Message from the Organisers

Allysa BurkeConference Director

SMART 2013 conference organising committee

Miki Cooke Chair

Michel Jungo Deputy Chair

Chris Pitts Committee Member

Kim Rothwell Site Visits

Jo Buchanan Committee Member

Mal Walker Program Director

Mike OwenSponsorship Director

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Speaker SpotlightDAY 1 Wednesday 26 June 2013

ROB FITZPATRICK – Director of Infrastructure, Transport & Logistics, NICTA

9.45am – 10.30amTRI PLENARY A – Make better use of what we’ve got before we spend billions on new infrastructure (Intelligent Transport Systems, Research and Application)BAySIDE AUDITORIUM A, LEVEL 1It lacks a photo opportunity and isn’t newsworthy - but every business person knows it’s true: get our own house in order before we build bigger, better, faster, newer. Making what we’ve got work better is increasingly possible with shared data across multiple players informing new optimisation techniques that spotlight who needs to do what to improve business productivity and throughput. Australia spends 14% of its GDP on Transport & Logistics – double that of Europe or the US. To get this nation ready to be the “food bowl of Asia” by 2050, ready to handle quadrupling of container trade by 2030, and nimble enough to support shifts in retail trade to the ‘want it now’ on-line shopping movement, we need to work together to make the sector radically more efficient. That starts with increasing visibility to understand what’s going on around us. Tracking and sharing data in privacy-protected ways that don’t compromise competition, while enabling players to optimise across their supply chain for the benefit of importers, exporters and final consumers, is the goal. NICTA’s global experience – bringing state of the art techniques in big data, privacy and security, optimisation and selective automation – is already delivering in excess of 10% distribution cost reductions for Australian FMCG companies, helping ports run more efficiently, and predicting traffic congestion to inform road usage and modal choice.Information technology will transform infrastructure, transport and logistics. It’s time to make smarts drive the future of Australia’s productivity.

Rob Fitzpatrick, NICTA’s Director of Infrastructure Transport and Logistics, has an extensive background in business and technology in the ICT sector globally, including management, consulting, start-ups and business development for large corporates. Mr Fitzpatrick is well regarded within industry, specifically for his roles as part of the team that set up and ran online grocer ShopFast and as a consultant for over seven years with worldwide management consultancy McKinsey & Company consulting to clients in Australia, Europe, the US and Asia. Since 2003, he has maintained an active portfolio of information and communications technology businesses. With HeardIT his team developed transformational change in the radio advertising sector. Other technology start-ups he has been involved with include a sports social networking entity with operations in three continents and an integrated technology application which makes print media interactive and measurable via mobile internet access. Mr Fitzpatrick has an MBA (double major in finance and marketing) from The Wharton School at the University of Pennsylvania. He obtained a Bachelor of Economics and Bachelor of Laws from the University of Sydney.

CHARLIE MACDONALD - National General Manager, Manufacturing, Transport and Logistics, Telstra

9.45am – 10.30amTRI PLENARY B – The Supply Chain Productivity ChallengeBAySIDE GALLERy B – LEVEL 1Back in February 2010 the ALC published a discussion paper on ‘A Smarter Supply Chain using Information & Communications Technology to Increase Productivity in the Australian Transport and Logistics Industry’.The white paper will revisit the recommendations and actions in light of significant changes to the business and technology landscape. The industry continues to report low levels of productivity improvement although companies in isolation have been significant cost saving post the GFC. On the technology side there have been dramatic changes to the environment namely Cloud computing becoming main stream, Smart phone and tablet computing has change the way people shop and work, and there has been a significant adaption of M2M solutions in industry.The white paper will describe how these recent changes in technology and importantly the acceleration of adaption of new technology will drive innovative solutions to increase productivity through the Supply Chain.

DOUG LAMBERT – KEYNOTE SPEAKER Professor of Marketing and Logistics, and Director of the Global Supply Chain Forum, Ohio University

9.00am – 9.45amBuilding High Performance Business Relationships to Co-Create Value BAySIDE AUDITORIUM A, LEVEL 1

Dr. Lambert has served as a faculty member for over 500 executive development programs in North and South America, Europe, Asia and Australasia. His publications include 10 books and more than 100 articles. One of his articles describing the partnership model, “We’re in This Together”, was published in Harvard Business Review. He holds an honors B.A. and MBA from the University of Western Ontario and a Ph.D. from The Ohio State University. In his keynote address to Smart 2013, Douglas Lambert will demonstrate how in an environment characterized by scarce resources, increased competition, higher customer expectations, and faster rates of change, a key to achieving a sustainable competitive advantage is the development of collaborative relationships with key customers and suppliers. A case study will be used to illustrate how The Collaboration Framework was used to co-create value in a business-to-business relationship. They measured the financial outcomes achieved by each company one year after the cross-functional, cross-firm teams used The Framework, and interviewed managers to document their experiences with the new way of working.

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Charlie Macdonald joined Telstra Enterprise and Government in January 2012 as the General Manager for Manufacturing Transport and Logistics with the objective of providing business solutions to the connected eco systems of the Supply Chain. Charlie acknowledges a key to improving supply chain efficiency is the availability of timely, accurate and complete information from order to fulfilment to payment. Prior to joining Telstra, Charlie held a number of senior business and IT roles spanning more than 25 years in the transport sector. Charlie was recently the CIO of the Parcel Direct Group (PDG) managing the implementation and integration of the transport businesses within the Group across Australia. Before PDG Charlie held leadership roles in DHL Express in Oceania, Asia and Europe pioneering innovative Mobile, Reverse Logistics, Global Trade and Supply Chain Visibility solutions.Charlie is also the chair of the Australia Logistics Councils ICT working group.

ANDREW O’KEEFFE – Director, Hard Wired Humans

9.45am – 10.30amTRI PLENARY C – Successful Leadership Using Human InstinctsBAySIDE GALLERy A – LEVEL 1The people element of leadership is generally the most challenging, most difficult and most unpredictable. This is because leaders tend not to have a framework that explains human behaviour. When we are born human we come with a package of instincts. Our pattern comes from our ancestral setting on the savannah plains of Africa and didn’t suddenly alter when we changed our habitat and moved into offices and factories 250 years ago, with the Industrial Revolution. Those behaviours that served us well in our ancestral setting are alive and well in today’s offices, corridors and meeting rooms!Through the lens of 9 instincts we can suddenly make sense of how clan connections, hierarchy, gossip, politics, snap judgements, status displays and sexual competition continue to drive modern office interactions, just as they have driven human interaction over the millennia. Armed with the framework of basic instincts, leaders can then solve challenges that often constrain organisational performance: 1. At what size will our organisation start showing silo behaviour and what can leaders do to contain that natural urge?2. How would we design our organisation to fit the laws of nature?3. What are the two reasons for gossip and how can leaders use this compulsion constructively?4. Why is conventional thinking about change incorrect (that “people resist change”) and what really happens when people face change

and how have organisations used this concept?5. What is the role of leaders and what leadership attributes allow people to flourish?

Andrew O’Keeffe is the director of Hardwired Humans (www.hardwiredhumans.com) and assists business leaders to make sense of human behaviour, through understanding our basic instincts. He is author of Hardwired Humans and The Boss. He is an associate of AGSM, MGSM and Mt Eliza. Andrew has extensive experience as a senior HR executive with IBM, Optus, Sinclair Knight Merz and Hewitt Associates. Early in his career, Andrew worked in industrial relations in the mining and manufacturing industries. He holds a bachelor of economics from The University of Sydney.In June 2011 and 2008, Andrew and Dr Goodall presented to business audiences around Australia. They spoke about the implications of our social instincts to leadership; Dr Goodall speaking about chimpanzees and Andrew speaking about humans!

BRUCE HERBERT – Director of Operations, Coca Cola AmatilANGELA TATLIS – Chair, NAWO

11.00am – 11.45am KEYNOTE SPEAKERS - Death to the Big Batch Paradigm – How Diversity of Thinking Drove the ‘Have a Coke with a Mate Campaign’BAySIDE AUDITORIUM A, LEVEL 1Advocates of Lean know intuitively the benefit of small batch runs, but have often struggled to convince their experienced counterparts. Very rarely though have we seen one (non Lean) person in a large organisation being able to convince their executive leaders to stand all conventional wisdom on its head – leave aside asset optimisation, leave aside big run printing, forget pallet and truckload deliveries of the same SKU – instead enable a batch size of 1, produced on demand in shopping centres despite having a massive production & logistics footprint. Let’s hear an Australian story of diverse thinking that drove innovation that has been copied by global markets and understand what CCA were thinking, how did they become convinced, what it entailed, and ultimately how successful was it.

Bruce Herbert has worked with CCA for over 30 years, commencing as a Project Engineer in Queensland in 1982. He held the roles of Engineering Manager and Plant Operations Manager in Queensland before moving to the Philippines to work with the Coca-Cola Bottlers Philippines Inc. Here he held various roles including National Quality Director and Vice-President Operations. This was followed by a move to Indonesia, where he held the roles of Technical Director, Technical Operations and Logistics Director with PT Coca-Cola Bottling Indonesia. He returned to Australia in 2005 and commenced his current role of Supply Chain Director for Coca Cola Amatil. This now covers Supply Chain for the CCA group across six countries (Australia, NZ, Indonesia, PNG, Fiji and Samoa). He is the former chairperson for the Asian Supply Chain Council and is currently part of the Global Supply Chain Council for the Coca-Cola Company which in the past he has also chaired

Angela Tatlis is Managing Director of Invoke Performance, Chair of NAWO and Convenor of the Chief Supply Officers Forum ANZ. With 20 years’ experience in global blue chip organisations, she places an urgent emphasis on Australian businesses taking a new leadership approach to combat industry wide commercial, operational and workforce problems.

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DEB RUSSELL - Corporate Manager for Diversity and Inclusion, Walgreens KYLEE BATES - General Manager, Employment Solutions - Vic/Tas/SA/WA Mission Australia

11.45am – 12.30pmTRI PLENARY A – Distribution Centre and Employees with Disabilities – The Walgreens Story: How one company changed its workforce and improved its business and how you can tooBAySIDE AUDITORIUM A, LEVEL 1Walgreens is a household name in the United States. A drug store chain founded in 1901 it has annual sales of $71.6 billion. The company operates 15 distribution centres, over 8,000 retail stores and has 240,000 employees.In 2007, Walgreens began a deliberate journey to increase the number of people with disabilities in their workforce when the company opened its 14th distribution centre in Anderson, South Carolina. Through thoughtful design and workforce inclusion strategies, the company exceeded its target of 30 percent of the centre’s 500 new hires being people with disabilities – working at the same productivity, for the same pay as those of ‘typical ability’. They rolled the initiative to other distribution centres with similar success. Five years on, the model of workforce inclusion has proven so successful that the company is adopting a similar strategy to be implemented across their national

Deb Russell oversees Wallgreen’s commitment to including qualified individuals with disabilities in its workforce. Ms. Russell advises and monitors these efforts in order to disseminate and share lessons that are learned throughout the Walgreen Company and other companies. During her tenure, she assisted over 20 additional companies in designing their efforts to include more people with disabilities in their workforce. Combining her experience with the systems that serve people with disabilities and her leadership in creating the models that positioned Walgreens as the disability inclusion leader in corporate America, Ms. Russell has become a foremost expert in the business case for including people with disabilities and the mechanisms corporations can use to achieve this..

Kylee Bates is General Manager of Mission Australia Employment Solutions across Victoria, Tasmania, South Australia and Western Australia and is responsible for the programs delivered by her teams which work to secure employment opportunities for disadvantaged Australians who are unemployed.Prior to joining Mission Australia in 2008, Kylee had worked variously for the Department of Prime Minister and Cabinet, Department of Families, Housing, Community Services and Indigenous Affairs and was Deputy CEO at Volunteering Australia. In 2012 Kylee was awarded a Churchill Fellowship to visit the US, the UK, Ireland, France and Denmark to examine employer-led initiatives that are increasing the employment of people with disabilities.

ABE ESHKENAZI – CSCP, CPA, CAE – Chief Executive Officer, APICS The Association for Operations Management

11.45am – 12.30pm TRI PLENARY B – Supply Chain Talent Development for Operational ExcellenceBAySIDE GALLERy B – LEVEL 1There is no question that there is a growing awareness of the supply chain and operations management profession. Recent, high profile news stories affecting the field include the supply disruptions from the 2011 Japanese earthquake and tsunami, Apple CEO Tim Cook’s supply chain background, and the ripple effect from economic challenges across the globe. Additionally, supply chain is increasingly becoming recognized as a competitive differentiator from the perspective of the C-‐suite and the boardroom. Even as the field achieves greater awareness, it faces new and emerging challenges. One area in particular that is critical to the future of the profession is that of workforce development and talent management. Finding and retaining supply chain talent has rapidly become one of the most significant concerns for organizations.The session will focus on:• attracting and retaining supply chain talent• identifying and filling the skill gaps for supply chain professionals• organisation v’s individual responsibility for professional development.

Abe Eshkenazi currently serves as the Chief Executive Officer for APICS The Association for Operations Management. Prior to joining APICS, Abe was the Managing Director for the Operations Consulting Group of American Express Tax and Business Services.As CEO for APICS, Abe has led the association through organisational redesign, significant international growth and collaboration with other associations. Abe has provided business, operational, and compliance consulting services to professional service organisations, associations, tax-exempt and government organisations. His leadership roles include: change management, business process redesign, individual and organisational alignment. Abe has been a frequent speaker on outsourcing, non-profit mergers, and strategic alliances. In addition to his CPA, Abe holds a MBA in management from North Western University, Kellogg Graduate School of Management, a MBA in finance from DePaul University, and a BA from North Eastern Illinois University. Abe is also a Certified Supply Chain Professional, a Fellow of the American College of Healthcare Executives, and Certified Association Executive.

JANE HARLEY – Chief Procurement Officer, Qantas

11.45am – 12.30pm TRI PLENARY C – Transforming Procurement, Managing change in a complex environmentBAySIDE GALLERy A, LEVEL 1The global aviation industry is asset intensive and low margin with complex geographically dispersed supply chains. It is also a fast moving, intensely competitive, customer driven industry. Managing Procurement in such a challenging environment is critical to operational effectiveness, customer experience and cost management. Qantas is two years into a five year transformation to deliver sustainable value from its procurement activities. Attracting, developing and retaining the very best procurement talent is central to delivering this value. As part of the transformation, Qantas has built and launched a rigorous Procurement career development framework which identifies the capabilities required by Procurement professionals in their current roles, potential future roles and career development pathways comprising both formal and informal development. This presentation will outline the transformation journey and detail the career development framework, how it was developed and how it has been implemented.

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Jane Harley is Chief Procurement Officer at Qantas Airways. Jane has more than 15 years’ experience leading procurement transformations, working with major private and public sector organisations across multiple industries to significantly improve the business value delivered by procurement. Prior to joining Qantas, Jane was a partner with Litmus Consulting and led Australian Procurement and Business Consulting for a major international consulting organisation. Prior to becoming a consultant, Jane worked with Rio Tinto in procurement, commercial and business improvement roles, both locally and internationally. Jane has substantial experience in the design and delivery of highly effective national and global cost reduction initiatives, procurement strategies and business process improvements, using innovative techniques with a record of effective organisational change leading to sustainable results.

CAMERON POOLMAN – KEYNOTE SPEAKER CEO, GraysOnline

7.30am – 9.00amConquering the ‘On Line’ Wave; Without Bombing Out!PARKSIDE BALLROOM, LEVEL 1

GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors. The company offers customers great value and convenience, and vendors an efficient ‘alternative’ sales channel from the traditional wholesale/retail models. In his presentation Cameron will cover how the ‘on line revolution’ has impacted his business, how operations and the supply chain have been customised to suit the on line sales channel, plus the critical links, issues, pitfalls, constraints and successes along the way, and of course how to avoid ‘closing out’ while riding the ‘on line’ wave.Cameron Poolman is the CEO for GraysOnline, overseeing and managing the privately owned business of over 400 employees. Cameron joined Grays in 1996 as a Trainee Auctioneer and Valuer. He became a director in 1999 and when the Grays Auction Group realised the potential to reach consumers through the online medium in 2000, GraysOnline was born and Cameron stepped up as the CEO. GraysOnline was a traditional auction company and Cameron has been the driving force in transforming the company from 100% traditional sales to 95% online sales. Cameron’s vision for GraysOnline, is to be the best discount website in Australia, providing a trusted, convenient and efficient service to both consumers and vendors.

Speaker SpotlightDAY 2 Thursday 27 June 2013

MIKE KOTECKI - Senior Vice President, Dematic

9.15am – 10.00amHALF PLENARY A Five Questions you need to answer before you approach the supply chain drawing boardBAySIDE AUDITORIUM A, LEVEL 1The post-recession supply chain in North America is undergoing a glorious revival! Owners and operators of DCs and warehouses are embracing big thinking and looking for game changing technologies and practices that will give them a huge advantage in their markets. Not so fast…it’s what you don’t know that can kill you. You may have a great idea for highly automated “lights-out” distribution with eye-popping ROI, but have you thought through the not-so-obvious facets of change that can ruin your outcome?...facets such as your company’s culture, your customer’s business plan or what Marketing will throw at you in three years? This session explores critical questions that every Supply Chain Manager needs to ask before making changes to the way material and information in your network is handled. This presentation helps you look in the mirror and unveil the subtleties that make good decisions go bad. Included for each will be practical examples, planning tools and free advice on identifying the challenges, managing around them and achieving that breakthrough advantage you are looking for!In this thought-provoking presentation, Mike Kotecki, SVP, Dematic North America will offer five important questions that companies should ask themselves when contemplating a change in supply chain practice…questions such as: • What really defines a good use of Money in your company?• What Existing Cultures, Practices and Technologies are you about to mess with? • How do your Customers define a great experience?• What will change in your Product and Mix that could bite you later?• How is Consumer Buying Behavior changing the way we design future supply chain, ala the dot.com phenomenon and emergence of

multi-channel retailing?

Mike Kotecki is a Senior Vice President with Dematic, North America and brings over 25 years of experience in the field of Supply Chain technology and philosophy. A lifelong resident of Milwaukee, Wisconsin, Mike is an Electrical Engineer but spends more time with DC facilities than DC voltage. His experience spans from software to project management, facility design, customer service and leadership. Today, Mike is responsible for Sales and Field Operations across the North American continent. He and his team help progressive organisations in the design, deployment and support of very cool automated systems for distribution and manufacturing alike.

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GRANT ENDERS - General Manager Replenishment, ColesSACHIN MIRASHI - Product Supply Associate Director, Procter & Gamble, Australia & New Zealand

9.15am – 10.00amHALF PLENARY B Consumer Centric CollaborationBAySIDE GALLERy B, LEVEL 1Over the last 18 months Coles has embarked in a journey to improve the way the organization collaborates with its suppliers. This collaboration has resulted in regular category replenishment and mutual agreements on volumes for base line and promotional sales. This presentation will be a case study of the work that Coles and Procter & Gamble have done together to improve collaboration, drive benefits for both parties – and improve on-shelf availability for our customers.

Grant Enders’ career includes positions as Country Director for Exel Pty Ltd in Thailand, Exel’s largest logistics operation in Asia at the time and Philip Morris in Malaysia and Australia. He has been with Coles for over 7 years, and during this time has worked across Supply Chain and Merchandise in various leadership roles. These include leading a project on direct overseas sourcing, leading the contract management function for Supply Chain, running Coles’ Red Meat department and Vendor Management office. He is currently General Manager, Replenishment for Coles Supermarkets managing the planning, ordering and facilitation of delivery of Supermarket products across the 741 stores.

Sachin Mirashi heads supply chain for Procter & Gamble’s Australia & New Zealand business. He has Mechanical Engineering degree with MBA in Operations management from India. Sachin has been with P&G for last 16 years and has about two decades of experience in logistics & supply chain management, spread over both developed & developing markets within Asia Pacific viz. India, Singapore & Australia. He has proven expertise in business planning, optimization of ‘end to end’ supply network operations and business /supply chain integrations.

PROFESSOR SUZANNE BENN – UTS Business

2.30pm – 3.15pmQUARTER PLENARY A – Sustainable Supply Chians: Moving Towards Strategic SustainabilityROOM 102 – LEVEL 1Sustainable supply chain management (SSCM) is a way of adding value through minimising social, environmental and economic risk up and down the value chain. In Australia, industry sectors such as the steel industry are moving towards embracing SSCM as a means of establishing a long term competitive advantage. Such initiatives depend on developing systems of communication that enable meaningful collaboration across different organisations. At the micro level, their success is also dependent upon communication between managers and employees from diverse roles and technical backgrounds. This presentation explores the means for different members of the supply chain to collaborate for more strategic and effective SSCM.

Professor Suzanne Benn is Professor of Sustainable Enterprise in UTS Business School, University of Technology, Sydney. Suzanne has a background in the sciences and the social sciences. Her current research interests range across corporate sustainability and corporate social responsibility, business education for sustainability and organisational change and development for sustainability. Her interdisciplinary academic publications include four books and numerous refereed journal articles, book chapters and refereed conference papers. She has worked with numerous business and government organisations in order to progress our understanding of change and leadership for sustainability.

TONY MUNNS – Director, Kilcoy Pastoral Company

2.30pm – 3.15pm QUARTER PLENARY B – Dead in the Water to Top of the PackBAySIDE AUDITORIUM A, LEVEL 1Kilcoy Pastoral Company Limited is a high quality grain fed export beef processor, exporting large volumes of chilled and frozen beef to over 30 countries. The business operates in a highly competitive manufacturing sector, whose profit performance and sustainable financial wellbeing is heavily influenced by the activity of large scale intentional beef processors, namely the United States, Brazil and India, and the adverse impacts of a highly volatile and strong Australian Dollar.During the last decade the business needed to urgently respond to deteriorating revenue streams, eroding margins and escalating operating cost pressures to survive. Tony will outline the wide ranging recovery strategies implemented to restructure and rejuvenate the business, which included a combination of enlightened people management practices, prudent utilisation of modern plant equipment & technology and the development of a unique buy/sell model, which significantly reduced working capital needs.

Tony Munns has recently retired from Kilcoy Pastoral Company Limited (KPC) after 13 years as CEO and remains a Director of the company. Tony has held CEO roles within the export meat industry for the past 35 years. His experience extends from the practical operational functions, through to strategic and high level business activities.Tony vigorously identifies with the critical importance of understanding, adopting and practising enlighten people management principles together with the fundamental principal of giving the customer what they want on a consistent basis.

NATHAN TAYLOR – General Manager, Real Time Logistics, Dematic

2.30pm – 3.15pm QUARTER PLENARY C – Why information, when and where you need it, is the most critical link in the supply chainBAySIDE GALLERy A, LEVEL 1Imagine a fully IT-enabled supply chain, powered by information, when and where it’s needed. An organisation that is connected to your network at all times by intuitive technology that helps your staff work smarter, no matter where they are. In your warehouse, dock, yard,

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port, office, van, truck, or shop a truly mobile workforce can be more productive, more accurate and inspired to greater productivity. In this outstanding new paper, Nathan Taylor, head of Dematic’s Real Time Logistics group, explains the idea behind the connected workforce and the benefits of supply chain intelligence. Mr. Taylor will review the current state of play of information technology that is enabling the supply chains of today, and provide an insight into the trends and emerging technologies that will change the landscape for key decision makers and staff in supply chains of the future.Mr. Taylor will place special emphasis on the power of real-time intelligence and how, when armed with the right information, better strategic and tactical decisions can be made.

Nathan Taylor is the General Manager of Dematic’s Real Time Logistics group. Nathan has been involved in implementing some of Dematic’s most innovative wireless and information technology solutions. His expertise is in order picking solutions including leading technologies such as voice picking and wireless systems and he has been the industries force behind the local success and adoption of voice recognition technology in supply chain applications. Nathan has worked with a wide range of clients throughout Asia Pacific from diverse industries including major general merchandise and grocery retailers, food manufacturers, and primary industries. His background is in Electrical Engineering and Information Technologies, particularly in real-time systems.

DAN BASMAJIAN – President, Optricity

2.30pm – 3.15pm QUARTER PLENARY D – FORTIFY YOUR OPERATIONS: Deploy Today’s Top Six Leading Slotting Optimization Concepts And Avoid Costly PitfallsBAySIDE GALLERy B, LEVEL 1Attendees of this session will be able to impact slotting straightaway and will leave the session with specific actions to implement in their sheds immediately. Participants will take away strategic concepts that can impact slotting improvements well into the future. From practitioners with a basic understanding of slotting, to the most seasoned experts, Dan Basmajian will engage warehouse operators, managers and those responsible for improving efficiencies and reducing costs in a dynamic dialogue about slotting challenges seen in operations around the world.Participants will gain a greater understanding of common misconceptions about slotting optimisation concepts. Six often controversial topics will be debunked with facts using specific case study based examples. Presentation content will help clarify:• The differences between slotting optimisation and warehouse profiling• Liquid cube optimisation techniques vs. mathematically optimized techniques using actual product and slot dimensions• Costing based on a single item picked vs. aggregate cost analysis accommodating multiple, simultaneous slotting conditions• Why using (even advanced) slotting technology without making associated process improvements serves only as a band-aid –

technology alone is not the total solution for improvement• Why slotting tools utilised need to accommodate a myriad of competing goals and constraints in today’s global environments and return

real world results. What does this mean practically speaking – you can’t just put lipstick on a pig.• Slotting analytics and visibility: two keys paramount to success and why both matter now more than ever to your organisation

PHIL RUTHVEN – Chairman, IBS World

3.45pm – 5.00pm CLOSING KEYNOTE - The Future; The Fast Changing Supply Chain in a Changing WorldBAySIDE AUDITORIUM A, LEVEL 1The supply chain is shortening and tightening in response to the enormous power of the penultimate link in the chain to end-customers. This link containing importers, dealers and retailers has first access to customers- becoming more discerning- and who have all the money the chain will ever see, progressively diminished as the chain moves up to producers.The cost pressures are leading to the need of higher level logistics using the emerging tools of cognitive computing software, analytics and fast broadband. And other innovations of an economic, financial and HR basis.A Challenging future indeed.

Phil Ruthven is the founder and Chairman of IBISWorld, an international corporation providing online business information, forecasting and strategic services. IBISWorld has earned the reputation as an astute forecasting and advisory corporation, based on its unique and comprehensive databases. Its website www.ibisworld.com.au is rated as one of the most sophisticated and powerful industry and marketing websites in the world today. Its foresight and insight of business trends is outstanding, with the most envious record of accuracy among its peers. Their clients include almost half of Australia’s Top 1000 corporations and government authorities, and over 500 major US corporate and institutional clients. IBISWorld has become the premier provider of industry information in the United States, Australia, China, the United Kingdom, New york and other nations. It has now also produced global industry reports on selected industries and markets.

Creating Logistics Results

Ask us.02 9486 5555www.dematic.com.au

FLEXIBLESCALABLEMODULARThe market is changing fast. Products and delivery channels are proliferating. Warehousing and distribution throughout the supply chain is more complex and challenging. Dematic’s flexible solutions handle diverse order profiles across multiple channels. Scalability helps manage growth and seasonal peaks. Modularity simplifies and speeds expansion. One of the keys to flexible, scalable and modular design is the Dematic Multishuttle® buffering and sequencing technology. Today, Multishuttle performance gets even better with the lighter, faster, more energy-efficient Multishuttle® 2. To see Multishuttle® 2, new pallet buffering systems and the latest IT solutions for a truly mobile workforce, visit Dematic at SMART.

Logistics Solutions | Storage Solutions | Software & IT | Voice Picking | Wireless Networks | Service & Support | Conveyors | AS/RS

Dematic is a Gold Sponsor of the Smart Conference & Expo 2013.

Visit us at Stand 32.

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Conference MC’sDAY 1 – Wednesday 26 June 2013

JOHN BALLANTYNEPresident, apicsAU NSWJohn Ballantyne is the president of the NSW chapter of apicsAU and a past President of the national body of apicsAU. John is an Industrial engineer and lectures in the apicsAU certification program CPIM. John has served in engineering and supply chain management roles at executive level in 3 major Australian manufacturing companies and has been a full time freelance consultant with his own company JBMS Pty Ltd for 21 years.John is celebrating his 49th year in the supply chain industry.

DAY 2 – Thursday 27 June 2013

MIKE OWENPresident LAAMike Owen is a vastly experienced & pragmatic leader and career guide. With over 30 years involvement in senior inventory, procurement, logistics, supply chain, sales, marketing, executive management roles; complimented by consulting, project management and contracting exposure. Mike has held line and functional roles as a customer and service provider in international and domestic logistics, as well as the brewing, gases, steel, and printing industries. For the past 8 years, Mike has operated his own consultancy (Supply Chain Synergy P/L) and enjoyed a Joint Venture Partnership with AAAI Group for 3 years providing Executive Recruitment services to the supply chain and aligned

industries. Mike is currently a Partner at Hire Capital Pty Ltd, a specialist supply chain consultancy who focuses on career development planning for logistics and supply chain professionals.Mike Owen is an experienced and talented facilitator, communicator and change agent with a large and diverse network who is typified by his calm and consistent professionalism, honesty, integrity, and a passion for assisting the development of others.

BEN PRICE“Who is Ben Price?”His many brilliant impersonations can be heard daily on Melbourne’s Gold 104.3 and he regularly appears on TV programs such as Foxtel’s The Comedy Channel, Channel 10’s The Panel, The Footy Show, In the Limelight and as comic relief on Channel Nine’s A Current Affair.Ben’s remarkable skill comes to the fore each year during the Melbourne International Comedy Festival with his sell-out shows. He received worldwide acclaim for his likeness in manner, look and dead pan delivery of celebrity psychologist, Dr Phil in the series “What Were You Thinking”, complete with full prosthetic makeup which rendered him practically identical to the real life Dr Phil.Ben’s material is clean and classy and his capacity to adapt to any situation or event has resulted in him

performing as well as hosting as MC for corporate clients such as Qantas, Telstra, AMP, Sony, Mercedes Benz, Sony Ericsson, Microsoft, BT, Tourism Australia and Cadbury Schweppes.In addition, Ben has made appearances in TV commercials for brands including Toyota, Holden and Just Jeans and his vocal talents are in demand for radio campaigns. One of Australia’s comic success stories, Ben has performed all over the world. With an unrivalled body of experience in the corporate sector and circuit work, and so many characters up his sleeve and on the tip of his tongue, Ben Price is truly Australia’s Best Impersonator.

Smart Awards Dinner MC

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TIME SESSION 1-2 – 1:45-3.15pm SESSION 3-4 – 3:45-5:15pm MC

7.00am–12.30pm Registration, Welcome Keynote John Ballantyne

Keynote Doug Lambert - Ohio University John Ballantyne

Tri Plenary A Rob Fitzpatrick - NICTA Peter Lomman

Tri Plenary B Charlie McDonald - Telstra Jo Baker

Tri Plenary C Andrew O’Keefe - Hard Wired Humans Kim Winter

Keynote Bruce Herbert - Coca ColaAngela Tatlis - NAWO

John Ballantyne

Tri Plenary ADeb Russell - WalgreensKylee Bates - Mission Australia

John Ballantyne

Tri Plenary B Abe Eshkenazi - APICS Chris Pitts

Tri Plenary C Jane Harley - Qantas Allan Murray

12.30pm–5.15pm Leading Edge Technology Leading Edge Technology Jo Baker

Operations Planning Operations Planning Angela Tatlis

Global Supply Chains Distribution centre Peter Lomman

Human Factor Human Factor Chris Pitts

Network Planning & Optimization Network Planning & Optimization David Rogers

Sustainable Supply Chains Sustainable Supply Chains Kim Winter

Procurement Procurement Allan Murray

5.30pm–7.30pm Welcome Reception John Ballantyne

DAY 1 CHAIRS – Wednesday 26 June 2013

TIME STREAM SESSION 5-6 –10.30-12.00pm STREAM SESSION 7-8 – 1:00-2:30pm SESSION CHAIR

7.00am –9.15am Welcome Keynote Cameron Poolman - GraysOnline Mike Owen

9.15am–10.00am Half Plenary A Mike Kotecki - Dematic Mike Owen

9.15am–10.00am Half Plenary B James Black - Elders David Doherty

10.30am–2.30pm Leading Edge Technology The Asian Supply Chain David Doherty

Operations Planning Operations Planning Michel Jungo

Distribution centre Distribution centre Jo Buchanan

Supply Chain Value Supply Chain Value Scott Edwards

Network Planning & Optimization Third Party Insourcing/Outsourcing Michael Wicks

Sustainable Supply Chains Transport Peter Thornton

Procurement The Online Revolution Pankaj Mehta

2.30pm–3.15pm Quarter Plenary A Prof Suzanne Benn - UTS Business Peter Thornton

Quarter Plenary BTony Munns - Kilcoy Pastoral Company

Mike Owen

Quarter Plenary C Nathan Taylor - Dematic Jo Buchanan

Quarter Plenary D Dan Basmajian - Optricity Pankaj Mehta

3.45pm–4.45pm Closing Keynote Phil Ruthven – IBIS World Mike Owen

4.45pm–5.00pm Close Mike Owen

DAY 2 CHAIRS – Thursday 27 June 2013

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Day 1 Chairs1 Leading Edge Technology – IT, eBusiness, Lean

QUARTER PLENARY CJO BAKER – General Manager Education Division, Logistics Bureau GroupJo heads up the newly formed Education Division for Logistics Bureau Group. She has a Bachelor of Business degree and prior to working at Logistics Bureau Group was the Executive Manager for the Logistics Association of Australia for 8 years. Jo’s focus is on providing online and offline Supply Chain education through a range of services, to enable members to fast track their careers and businesses.

2 Operations Planning

ANGELA TATLIS – Chair, National Association of Women in Operations (NAWO)Angela is Managing Director of Invoke Performance, Chair of NAWO and Convenor of the Chief Supply Officers Forum ANZ. With 20 years’ experience in global blue chip organisations, she places an urgent emphasis on Australian businesses taking a new leadership approach to combat industry wide commercial, operational and workforce problems.

3 Global Supply Chain – Agile Models & 8 Distribution Centre – Management, Planning & Design

QUARTER PLENARY BPETER LOMMAN - National President, apicsAU Limited in AustraliaPeter Lomman is the National president of apicsAU Limited in Australia. apicsAU is an organization dedicated to the education and development of people working in the Supply Chain and Logistics industry. As a supply chain practitioner Peter has accumulated extensive practical experience working in planning, operations and supply chain management roles for over 30 years. Peter currently works as a project manager for supply chain improvement projects.

4 Human Factor

TRI PLENARY BCHRIS PITTS – Director, Stratem GlobalChris has over 25 years of experience in business process improvement, information technology, management consulting, and business strategy. He has worked in both small and large multi national companies across a wide range of industries in Australia, New Zealand, Africa, Asia and Japan. Negotiating large and complex projects and managing the implementation of leading edge business solutions. Today Chris uses his extensive background experience in working as a successful mediator to assist parties involved in workplace, project and commercial disputes to resolve their issues and reach agreements. Chris has been a member of apicsAU for over 25 years and has served on various committees and is a past CPIM lecturer.Well qualified with Electrical Engineering and MBA degrees and a CPIM, Chris is also a graduate member of the Australian Institute of Company Directors. He is involved in several not for profit boards and is currently the company secretary for apicsAU.

5 Network Planning & Optimization

DAVID ROGERS – National Chairman, SCLAADavid is currently running his own boutique consulting business called Insync Supply Chain Management that provides an extensive range of supply chain consulting services to improve customer satisfaction levels, reduce costs, increase profitability and provide a competitive advantage. Prior to starting his own business David worked in the corporate environment in various senior supply chain management positions with blue chip companies. David has a Masters Degree in Logistics and a Diploma of Transport and Distribution (RMIT) Diploma of Project Management. David is the National Chairman of the Supply Chain Logistics Australia Association (SCLAA), National President of the Council of Supply Chain Management Professionals (CSCMP), National Councillor for GS1 Board in Australia and Member of the Institute of Company Directors (MAICD). David also holds Certificates in Business, Finance Management, Training and Assessment and is a Certified Professional Logistician.

6 Sustainable Supply Chains

QUARTER PLENARY DKIM WINTER – Global Chief Executive Officer, Logistics Executive Recruitment MBA. BA.With more than 35 years of executive management experience in the Human Resources, Executive Search / Recruitment, Supply Chain, Logistics, Transport and FMCG industries, Kim possesses a unique range of skills and experience delivering best practice leadership to a wide variety of organisations. His expertise includes development and execution of Talent Attraction, Acquisition, Retention, Training, Consulting and Business Improvement engagement with many international organisations. Kim has held senior executive positions within International Aviation, Logistics, Express Freight, Manufacturing and IT&T organizations and is a regular contributor of thought leadership across numerous industry sectors. He holds Board positions in Singapore, the Middle East, Singapore, India, an ex professional rugby player, Kim is a specialist in Humanitarian Supply Chains, is involved in a number of international projects, and is Founder / Chairman of one of East Africa’s fastest growing not profit humanitarian organisations Oasis Africa Australia.

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7 Procurement

TRI PLENARY CALLAN MURRAY CSM – Director, Mursor Holdings Pty LtdBrigadier Allan A Murray CSM, is a past National President of the Logistics Association of Australia (2005-07). His 35 year career in the Australian Army includes 26 years in military logistics in Australia, England, Germany and the Middle East. Since transfering to the part-time Army in 2000 he has worked in Event Logistics at the Sydney Olympics, 3PL implementation with Westpac and Australia Post and now owns Murson Holdings Pty Ltd which specialises in logistics for precious metals. As an Army Reservist he is currently Commander of the Northern NSW based 8th Brigade. He holds Bachelor degrees in Arts (UNSW) and Business (Uni of Sth Qld) and a Masters of Integrated Logistic Management (RMIT).

1 Leading Edge Technology – IT, eBusiness, Lean

HALF PLENARY BDAVID DOHERTY OAM – Director, SCLAADavid Doherty OAM received the Order of Australia Medal in 2007 for his contribution to development of Supply Chain and Logistics Management in Australia, and to the development of Australian Football.He is a consulting professional and sits on Industry Advisory Boards for RMIT University and Victoria University and is a Director of the Supply Chain and Logistics Association of Australia.In a long term career with CSL Limited (Biopharmaceutical Industry) David was a General Manger with wide ranging responsibilities for businesses and people.Amongst many former appointments he was a Director of AFL (Australian Football League) Victoria, Chair of Canada-Australia Institute, Chair of Victorian Supply Chain Excellence Project, etc.Current consuming interests are as “founder and explorer” for the global Supply Chain and Logistics Observatory (SCLALO), and rewiring your brain philosophies. He is a columnist with Supply Chain Review and continues to be a thought leader and next practice initiator.


MICHEL JUNGO – Senior Planner - Liquip InternationalMichel Jungo was born and raised in Zurich, Switzerland. He travelled the world for more than a year in 1989 to 1990 and immigrated to Australia in September 1997. Michel learned English whilst in Sydney and now has two children, Jasmin (12) and Pascal (9).Michel has worked in a senior supply chain position for companies like Cochlear, Finisar and Selleys. Currently working as Senior Planner at Liquip International.

8 Distribution Centre – Management, Planning & Design

QUARTER PLENARY CJO BUCHANAN – Company Director, Growth By Design Pty Ltd, Financier Software Pty Ltd, Sprant Pty Ltd, Empeno Pty LtdJo Buchanan is a specialist in the operational and personnel management aspects of running and growing successful businesses. She has extensive management and leadership experience across a range of industries, specialising in logistics, operations and change management. Jo’s career in supply chain management and logistics spans 20 years. Before venturing into corporate roles and running a private consultancy business, Jo spent 16 years with the Royal Australian Navy as a specialist Supply and Logistics manager. A management role with the Sydney 2000 Olympics (SOCOG) provided a rare opportunity to manage logistics and operations for a variety of sporting venues, and the international and domestic logistics concerns of the Olympic Family, including IOC Members, Royalty, Heads of State and a number of other VIPs. Jo has a Bachelor of Business, majoring in Logistics and Operations Research as well as post-graduate qualifications in Management, Administration and Logistics Management. Jo has previously been a lecturer for the University of Wollongong Graduate School of Business (Strategic Supply Chain and Operations Management subjects). She is an accredited Certified Professional Logistician (CPL) and has completed the Australian Institute of Company Directors (AICD) Company Directors Course. Jo is now involved in the running of four small businesses in Sydney.

9 Supply Chain Value/Chain Strategy

SCOTT EDWARDS – Sessional at SGSM – University of Western SydneyScott Edwards has been the senior Supply Chain Manager in several major companies. Scott has led ERP implementations and managed Supply Chain projects for major Pharmaceutical, FMCG and Engineering companies. He has presented at conferences in Europe, the US and Asia. Scott also teaches at the undergraduate and post-graduate level for UWS.

Day 2 Chairs

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5 Network Planning & Optimization - Third Party Insourcing/Outsourcing

MICHAEL WICKS – Transport Manager, John Deere LtdWhilst studying, Michael worked in several delivery and freight forwarding roles gaining basic hands on experience. Completing a B.Sc in International Business and Transportation Management at Dowling College, NY. Michael returned to Australia in 1999, enrolled in the Army and served eight years as a Transport officer. This included postings to road transport units, recruit training, domestic and strategic movements planning. This also included operational service in the middle east coordinating personnel movements and freight distribution. In 2008, he started employment with John Deere Limited as a Transport Manager focusing on implementing a sourcing strategy for outsourced transport. Over the last 5 years, this has expanded into broader logistics responsibilities and distribution throughout Australia and New Zealand. In 2010, Michael completed Masters of Business (Logistics Management) at RMIT in Melbourne.


QUARTER PLENARY APETER THORNTON – General Manager – Infrastructure Select, Worley ParsonsPeter is a Fellow of the Chartered Institute of Transport and Logistics and is chair on behalf of the Institute. Peter is one of WorleyParsons global leaders in infrastructure and transportation based in Sydney and is currently General Manager – Infrastructure Select for Southern Operations. Peter’s personal area of experience is in the strategic development, planning and design of transportation and infrastructure projects, drawing on his skills in environmental planning, demand forecasting, economics and finance, infrastructure planning and engineering. He has more than 40 years of experience in transport infrastructure. Most recently he lead a team which was a part of the Commonwealth’s Sydney Region Aviation Capacity Study and led the 2001 Commonwealth Study into an East Coast High Speed Rail Project. He is currently involved in a freight strategy study for Transport for NSW.Peter’s consulting experience includes Management Consulting for transport; Airports; High and Very High Speed Rail Projects; Heavy haul railways; Urban Railways; Light Rail; Ports and Port Infrastructure; Roads and Highways; Industrial Projects; Environmental Planning & Impact assessment; Demand Forecasting and Economic Evaluation.

7 Procurement - The On-Line Revolution

QUARTER PLENARY DPANKAJ MEHTA – Director, Metamagix Pty LtdPankaj Mehta is a Chartered Professional Engineer, Fellow of Engineers Australia, Senior Member of IEEE, Vice President of apicsAU NSW and Director of Metamagix Pty Ltd.Pankaj obtained Honours in Electrical Engineering from IIT Delhi, followed by Master of Engineering (Computing) from Deakin University and Diploma in Management from AIMA and is currently reading laws at Sydney University.He has worked in Australia, Germany and India for Australian Newsprint Mills, Australian Paper and Siemens in various engineering and management roles spanning most business functions. He is currently Supply Chain Manager at Metal Manufactures Ltd. at Port Kembla.

- Global multi-modal, multi-leg TMS- Tracking on maps via web or mobile device- Order collaboration, adjustments, global status updates- LAS social work tools for business- TMS in your pocket via your smartphone- Configurable workflow architecture (patent pending)- Cloud network of suppliers, carriers, and customers

- Real-time sharing of photos, video, and shipment documents- Tender, BOL creation, rating, auto pay, reporting- Direct carrier integration- Simple approach, simple to use, rapid ROI

Powlett Group Pty LtdMelbourne, Australia

Tel +61 0400 602 [email protected]

Cloud Logistics is simplifying the supply chain by allowing you to use your office PC, your smartphone, and its cloud based Transport Management Software to move to personalised, rapid-response, and effective logistics.

Just as you have moved away from fax and telephone for logistics control communications, Cloud Logistics allows you now to move beyond email and fixed investment infrastructure. Cloud Logistics provides:

3469 CEVA SMART Advert - Enjoy Simplicity (outlined).indd 1 3/05/13 4:39 PM

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DAY 1 – Wednesday June 26, 2013 7.00am – 12.30pm

7.00am – 8.30am

Registration – Front of Bayside Auditorium A, Level 1

8.30am – 9.00am

Welcome and Official Opening JOHN BALLANTYNE - MC

Bayside Auditorium A, Level 1

9.00am – 9.45am

Keynote Address

DOUG LAMBERT - Director of The Global Supply Chain Forum at Fisher College of Business, Ohio University

Building High Performance Business Relationships to Co-Create Value


9.45am - 10.30am

Tri Plenary A

ROB FITZPATRICK - Director of Infrastructure, Transport & Logistics, NICTA

Make better use of what we’ve got, before we spend billions on new infrastructure (Intelligent Transport Systems, Research and Application)


Tri Plenary BCHARLIE MCDONALD - National GM – Manufacturing Transport & Logistics, Telstra

The Supply Chain Productivity ChallengeBayside Gallery B, Level 1

Tri Plenary CANDREW O’KEEFFE - Director, Hard Wired Humans Successful Leadership Using Human Instincts

Bayside Gallery A, Level 1

10.30am – 11.00am

MORNING TEA – sponsored by GRA – will be served in Bayside Grand Hall

11.00am – 11.45am

Keynote Address

BRUCE HERBERT – Director of Operations, Coca Cola AmatilANGELA TATLIS – Chair, NAWO (National Association of Women in Operations)

Death to the Big Batch Paradigm – How Diversity of Thinking drove the “Have a Coke with a Mate” Campaign


11.45am – 12.30pm

Tri Plenary A

DEB RUSSELL - Corporate Manager for Diversity and Inclusion, WalgreensKYLEE BATES - General Manager, Employment Solutions - Vic/Tas/SA/WA, Mission Australia

Distribution Centres and Employees with Disabilities – The Walgreens Story. How one company changed its workforce and improved its business, and how you can too


Tri Plenary BABE ESHKENAZI - Chief Executive Officer, APICS The Association for Operations Management

Supply Chain Talent Development for Operational ExcellenceBayside Gallery B, Level 1

Tri Plenary CJANE HARLEY - Chief Procurement Officer, Qantas

Transforming Procurement – Managing Change in a Complex Environment


12.30pm – 1.45pm

LUNCH – sponsored by CHEP – will be served in Bayside Grand Hall

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DAY 1 - STREAMS 1.45pm – 5.30pmSESSION 1 – 1.45pm – 2.30pm


CASE STUDY - Supply Chain Digitalization for Omni-Channel RetailingGAURAV PATNI – Global Client Advisor & Retail Advisory CTO, Oracle CorporationBayside Room 102, Level 1Omni channel retailing has rendered the traditional supply chain model obsolete. In order to provide a seamless shopping experience across various sales channels, Retail and Consumer Goods firms must develop ‘digitized supply networks’ that leverage digital collaboration and connectivity tools to streamline information flow and improve enterprise agility. This presentation would focus on: • supply chain implications of omni-channel retailing • leveraging digital technologies to move from the traditional supply ‘chain’ model to a supply ‘network’ model • integrating key business functions to streamline information flow and improve enterprise agility • illustrating the synergistic value of an integrated supply network

Gaurav Patni is Global Client Advisor and Retail Industry CTO at Oracle Corporation, Australia. He has 16 years of senior leadership experience, developing winning strategies and technology-focused change programs for prominent Retail, FMCG, E-Commerce and Distribution companies across the globe - Walmart, Nordstrom, Best Buy, Procter & Gamble, JCPenney, Loblaws, Tesco, David Jones, etc.


Saving Lives Through Supply Chain Integration at Australia’s Largest Dairy Farm - The Van Diemen’s Land Company

PAUL NIVEN – Business Manager Dairy, The Van Diemen’s Land CompanyBayside Auditorium A, Level 1The Van Diemen’s Land Company is Australia’s largest dairy farming business and is based in the north west of Tasmania. Our team of over 100 people work on VDL’s 24 farms milking 20,000 cows and rearing 10,000 young stock. Our people continue to strive to make VDL Australasia’s most successful dairy business.VDL relies on efficient supply chains to ensure the key inputs of fertiliser, feed and animal health products are available at the right time. Over the last 12 months, an integrated program has been developed and implemented to forecast, plan, implement and report on the supply of animal health products. The program has linked farms, the retailer and manufacturers. The objective is to have all the required vaccines and medicines administered appropriately to all stock at the right time. The first stage was to develop detailed reporting by farm of all products purchased. The second stage was to develop detailed usage forecasts to improve product availability by the retailer. The third stage linked the retailer with the manufacturer to assist with production forecasting and product delivery. The fourth stage involved the manufacturer providing on-farm support to ensure products were used properly to get the best results and maximise animal health and people work health and safety. This program has delivered considerable benefits for VDL, Roberts (the retailer) and two key manufacturers (Coopers and Pfizer). These benefits include:• Complete supply chain management of medicines from manufacturer through to administration to animals• Up skilling of people in the application and timely use of medicines• Healthier animals that produce more milk

Paul Niven is the Business Manager- Dairy of the Van Diemen’s Land Company, Australia’s largest dairy farming business. Prior to this role, Paul work as a management consultant in business process improvement and organisational design and development. Paul holds a Bachelor of Veterinary Science from the University of Sydney, a Masters of Veterinary Science from the University of Melbourne and a MBA from Buckinghamshire Chilterns University College in the UK.

3 Global Supply Chain - Agile Models

What are the Opportunities to Leverage and Improve Supply Chains of Fast Moving Consumer Goods (FMCG) Companies in Australia?

PETER GRIFFITHS – Partner, KPMGBayside Room 103, Level 1What are the opportunities to leverage and improve supply chains of fast moving consumer goods (FMCG) companies in Australia? International competitive pressures, historically unfavourable exchange rates, rising supply chain costs, new methods of purchasing and distribution and meeting ever more demanding regulatory requirements are all affecting the FMCG sector in Australia and the Asia Pacific region. Three key themes have emerged for consideration:• The need to achieve meaningful and strategic collaboration up and downstream in order to drive service and cost dividends for the

supply chain. • Determination of the supply chain impact of employing new engagement models with consumers in an environment of decreasing

physical retail presence. • Retailers are seeking greater ownership of their supply chains in FMCG, ranging form participation in freight locally and regionally to the

sourcing of product and packaging materials. KPMG will discuss the opportunities to leverage and improve supply chains in the current FMCG market including: consideration of network design options, employment of more extensive collaboration, the impact of product range optimisation and methods to achieve supply chain flexibility. We will outline our current research findings, including benchmark and comparative analysis data.

Peter Griffiths is a Partner within KPMG’s Management Consulting group, who leads the Supply Chain practice in Australia. Peter has extensive experience in both commercial and government logistics operations acquired over the past 20 years covering business

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planning, operations, maintenance, logistics and application of technology. He has led a number of major supply chain transformation projects in both industry (Repco, Bonlac Foods, Telstra, Australia Post) and within Defence (Support Command Australia, US Army Transformation Program, Joint Logistics Command and most recently the Defence Logistics Transformation Program).

4 Human Factor

Supply Chain Management Competencies: Make or Buy?

JOE SCHRIEVER – Director of Contracts Procurement and Support Services, Texas Juvenile Justice DepartmentBayside Gallery A, Level 1Executive Managers have indicated the most important competencies for supply chain managers (SCMgrs) to have include: strategy and change management, delivery and planning. They have also indicated the degree to which those competencies are available in the labor pool (less than one in five has all of the skills for these competencies). In this session, Joe will review the list of competencies and validate the list relative to the APICS Supply Chain Manager, Competency Model and experiences of participants. He will consider the level of proficiency that is desired in each competency, and discuss the gap between what is wanted and what is available. Joe will review a number of SC certification programs to show their relevancy in demonstrating knowledge of these competencies. The session will engage participants to discuss what executive managers want, what APICS, ISM, NIGP and the State of Texas teach and test, and how to bridge the gaps.

Joe Schriever has 30+ years in public and private sector supply chain and IT management, primarily in service organisations. He has led turnaround projects in telecommunications, electric and water/wastewater utilities, in health and human services organizations, and in a juvenile corrections organization. Joe applies lean six sigma concepts to service supply chains and synthesizes solutions across industries and disciplines. He uses this experience to develop leaders. He is currently retired from the State of Texas and teaches APICS courses. Schriever served on the APICS Board of Directors for four years.


Case Study - Integrated Multi-Principle Transport Management, Optimisation and Delivery Visibility at Bevchain

REECE HUTCHINGS – Sales Manager, OPSI SystemsPAUL WHILEY – Optimisation and Efficiency Manager, Bevchain Bayside Gallery B, Level 1Bevchain, Australia’s premier alcoholic beverage 3PL has teamed up with OPSI Systems Australia to provide a fully integrated transport management system. The solution sees data flow seamlessly from Bevchain’s multiple customers through the transport planning and optimisation phase, onto the warehouse management system for pick by drop, monitored and managed via satellite tracking and in field devices and finally, financials are generated for subcontractor payments and customer reverse billing.This case study will demonstrate how it is indeed possible to implement scalable, best of breed solutions into a complex multi principle 3PL FMCG environment and deliver savings in time and reduced transport costs while improving customer service and transport KPI’s, increasing visibility and data accuracy. The solution provides the business the ability to effectively match and link the same outlet or delivery point across multiple customers. This allows for consolidation of orders to one site across multiple customers with one clean address. While the execution of the deliveries is streamlined to treat all orders to one site as a consolidated order regardless of source, it also allows each principle visibility of their orders and separates financial management.

Reece Hutchings is Sales Manager of OPSI Systems Australia, with over 15 years of experience in delivering leading edge transport management systems. OPSI Systems is a high tech university spin off that develops and implements it’s best of breed transport optimisation and management solutions in over 20 countries.

Paul Whiley is Optimisation and Efficiency Manager, Bevchain. Paul is a 3rd generation logistician with over 30 years hands-on supply chain and optimisation experience. Paul gave a presentation on supply chain innovation leadership at Smart 2009. BevChain is Australia’s premier alcoholic beverage 3PL and distribution provider.


The Role of Packaging in Minimising Food Waste in the Supply Chain of the Future

DR KARLI VERGHESE – Chief Investigator, Program Director, Sustainable Products and Packaging, CHEP & RMIT University BAppScEnvMan (Haz Materials), BSc (Hons), PhD

Bayside Room 104, Level 1This presentation will present findings on a recent study conducted by CHEP and RMIT which examines industry, resource and lifestyle trends most likely to impact food waste in urban and regional Australia to 2030. The findings will explore such issues as product shelf life, shortening of the supply chain, the depletion of natural resources and food waste.In light of these trends the presentation will cover how primary, secondary and tertiary packaging could help to minimise food waste across the Australian supply chain, and also explore new forms of packaging that can bring positive benefits. The presentation will cover case studies and experiences not only from Australia but also from Asia, the US and Europe.

Dr Karli Verghese is Program Director, Sustainable Products and Packaging at the Centre for Design at RMIT University. She specialises in life cycle assessment (LCA), product stewardship and eco-design projects. Her research also includes developing qualitative and quantitative tools to assist in environmental decision-making. Karli co-wrote Life Cycle Assessment – Principles, Practice and Prospects published in 2009 and her second book Packaging for Sustainability was published in March 2012. Recent projects include the development of the Future of Packaging White Paper for the Australian Food and Grocery Council. Karli is also involved in several food waste research projects with partners, Including, the Plenty Food Group and Antarctic New Zealand. She is an Editorial Board Member ofPackaging Technology and Science and also writes a regular column in the Australian packaging magazine PKN.

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7 Procurement

Customs Duty Minimisation

SUSAN DANKS – Director Consulting, FAL ConsultingBayside Room105, Level 1Many companies are not proactive in ensuring that they pay no more than the minimum amount of customs duty legally due on their imported goods. Given that the general rate of customs duty is 5% and that this equates to duty of $50,000 for each $1 million spend the costs of ignoring the available opportunities can be substantial and impact upon profits. This presentation will discuss the available methods of duty minimisation as well as the importance of correct tariff classification and make mention of how sometimes small adjustments to shipping methods can also provide duty savings.

Susan Danks has in excess of thirty years’ experience in Customs and indirect taxation, including as a Customs Officer with more than 9 years’ experience in imports, cargo & investigations. She has worked for a Royal Commission and the Industries Commission (now Productivity Commission) in addition to other roles as both customs broker and customs manager within industry. Susan is the Director, Professional Development and Training, of the peak industry body, the Customs Brokers & Forwarders Council of Australia (“CBFCA”) and has held this position for more than six years. She is the principal author and designer of the customs broker training course in Australia and acts for the CBFCA not only in negotiations with government but also as an on line facilitator and in reviewing and updating course material for ongoing broker Continuing Professional development training and the National Licensing Examination for customs brokers. Susan’s ability is well recognised and she has served as a consultant to many major blue chip companies as well as the Australian Customs and Border Protection Service, DAFF Biosecurity (the Australian Quarantine Inspection Service), the Australian Industry Cargo Consultative Committee, the Customs Brokers and Forwarders Council of Australia and various industry software suppliers.

SESSION 2 - 2.30pm – 3.15pm


NBNCo Supply – Our role in “Bringing broadband to life” - The establishment and ongoing development of the NBN Supply Chain.

MICHAEL BRAGG – General Manager Supply Operations, NBNCOBayside Auditorium A, Level 1This presentation will give an overview of the objectives of the National Broadband Network rollout and provide an up to date snapshot of progress.Primary focus of the discussion will be on the Supply Chain:• The key dimensions of the NBN Supply Chain• Start up

- Strategy, process, people, systems - Unique challenges - Planning, forecasting, execution of the supply chain task

• The next phase of development and improvement• The future

Michael Bragg has over 30 years experience in and around Logistics, Procurement and Supply Chain. He has picked, packed, dispatched, driven forklifts and trucks and covered many management roles across the Supply discipline.Following 20 years service in the Royal Australian Navy, Michael ventured into corporate life and has enjoyed the diversity of managing supply chains across the Pharmaceutical, 3PL, Heavy Equipment, Infrastructure Construction, Rail and Telco industries.In mid 2010, Michael had the good fortune to be offered the challenge of establishing NBN’s supply chain to support the largest infrastructure investment ever undertaken in Australia. Commencing as a one man team he has built the NBN supply chain team to 40, with further growth anticipated across the next few years. Michael has championed and set about implementing the NBN Supply operating model and developed operational concepts now underway to deliver Demand Management, Event Monitoring and fulfilment solutions in support of the Construction and Network Operations activities. Michael has also championed rollout of an ambitious IT roadmap which is underway to provide best of breed IT solutions to the NBN supply chain. Michael holds a Masters of Business in Logistics Management from RMIT.


Optimising Inventory without Effecting Capability

TRENT MCINTOSH, Flight Lieutenant, Defence Materiel OrganisationBayside Room 102, Level 1The Defence Materiel Organisation (DMO) utilises standard requirement determination (RD) tools to manage its inventory. Usage history and demand pattern calculations enable the future forecasting of inventory requirements. When limited or no usage history is available issues present as little to no accurate RD is available. A small DMO team not only covered the development of the Slow Moving Item (SMI) methodology but tackled the Man shed philosophy “keep it all in case we need it” of the Defence Logistic Managers (DLM). The SMI Review Program utilised a staged review approach that could be easily absorbed into normal business without the need for additional personnel. This approach targeted the high cost/high quantity overstocks, determined through the SMI methodology, which after DLM review achieved a reduction of approximately 7.5 million individual units ($80m). The returns on the reduction of this excess can now be reinvested into new projects. Additional benefits of the SMI Review were the reduction inventory and the reduction of various hazardous items allowing for safer, simplified flow through operations.The SMI Program has been influential in enabling DLMs to more become comfortable working within an optimised stocking level and has now seen them consider cost of ownership and warehousing availability when making purchasing decisions.

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FLTLT Trent McIntosh joined the Royal Australian Air Force in 1994. His experiences range from basic warehousing and transport through to high level strategic Logistics. FLTLT McIntosh has managed supply chains and warehousing functions within Australia and also in the Middle East Area of Operations. His qualifications include Warehousing and Transportation, Materiel Logistics, Six Sigma, LEAN, Systems Engineering, Data Analysis and Operations Research.

3 Global Supply Chain - Agile Models

Creating the Ultimate Customer Experience: Strategies to Guarantee 100% Customer Satisfaction in a Multi-Channel Environment

DAVID BRAY, Senior Director, Retail (Asia Pacific) JDA SoftwareBayside Room 103, Level 1Customer-centricity is rapidly changing the way retailers strategise, plan and execute. As shoppers become more empowered with information, choices and convenience, retailers in turn must shift their operations to take advantage of new retail realities rather than become a victim. This session highlights key principles retailers should adopt and provides a definitive strategy on how this can lead to greater customer satisfaction.Consumer-connected retail strategies include:• Channel synchronization to create a unified, omni-channel experience• Shifts to consumer-connected strategies in merchandising, supply chain and channel operations• Improved personalization, speed and adaptability to conform to shifting customer preferences• Profit-enabled strategies, analysis and rules to ensure sustainability and growth

David Bray is responsible for JDA’s Retail business throughout Asia Pacific. Through his career of 14 years with JDA, David has worked with many of the region’s leading retailers, particularly in Australia, New Zealand and Southeast Asia. These include organisations such as Target Australia, Shoemart, Central Retail, Coles, Shoppers Stop and Woolworths.Prior to joining JDA, David worked in both retail, and wholesale & distribution organisations. During this time, David worked in a number of roles, ranging from customer sales through to merchandise planning, supply chain and logistics management.

4 Human Factor

Developing Your People Though Reactive Improvement as you Save Millions

ROSS KENNEDY, President, CTPM AustralasiaBayside Gallery A, Level 1Supply Chains often do not run smoothly, yet in many situations we get through the challenges of the day by having people great at finding a quick work-around to get things moving again. Unfortunately our heritage (tyranny of distance from the mother country) has given the Australian and New Zealand workplace culture the legacy of being very good at getting around problems rather than finding the root causes so they won’t return again. Reactive Improvement is simply the process of ensuring there are clear expectations set for every part of the Supply Chain, and then if the expectations aren’t achieved each day, and they are of an agreed significant nature then a disciplined frontline problem solving process is initiated to get to the root causes and implement agreed actions that will stop the problem from re-appearing at a later date. Sounds simple enough, however very few do it, or if they attempt it often don’t do it very well. Case studies from Ports of Auckland and Sugar Australia will outline a proven framework and process that can be translated to any part of the Supply Chain with significant rapid savings while developing new skills within the workforce and breaking down the departmental silos often found in Supply Chains.

Ross Kennedy leverages more than 20 years of hands-on manufacturing and operational experience with his 20 years of international consulting, training and navigating experience to support clients throughout Australia, New Zealand, Indonesia, Thailand and China. Ross has been actively involved with Lean since 1985, the application of TPM since 1990 and established The Centre for TPM (Australasia) with several colleagues in 1996 with the charter to develop and disseminate an Australasian version of TPM & Lean. He is recognised as Australasia’s leading authority on both TPM and TPM3 (Australasian TPM & Lean).


CASE STUDY - Future-proof your supply chain network Using economic, industry and geographic forecasts in planning & optimisation

BAS HUIBERS – General Manager, Supply Chain SolutionBayside Gallery B, Level 1Toll’s methodology for determining optimum site locations for depots, warehouses and distribution centres has evolved from simple centre of gravity analysis to complex route and transportation modelling scenario evaluation on multiple data sets for different future points in time. The forecasted future data sets and transport models include not only economic and industry forecasts, but are enhanced with geographic growth forecasts, catering for disproportionate growth in different parts of the transportation network. This method will drive different site location optimums and scale for each of the forecasted data-sets. The models are further enhanced with sensitivity analyses that include potential future changes in the transportation network such as new roads and impacts of increasing congestion. The benefits from this approach will ensure the future transportation and distribution network is appropriately configured and scaled. Distribution and transport costs for a given site location can be properly evaluated against real-estate costs such as rent, outgoings and materials handling capital. The optimum site may not be in the optimal location for some years to come, but over the forecast horizon has the best long term transportation cost profile against real-estate costs. Toll is using this method to support major investment decisions for its depot and warehouse network to ensure optimal costs are achieved for its customers over the long term.

Bas Huibers is a Logistics and Supply Chain MSc Graduate from Cranfield University (UK), Bas has worked in Australia since 1995 in various analytical, operational, account management, business development, consulting, technology and project management roles. In his current position as General Manager Supply Chain Solutions at the Toll Group, he leads a team of supply chain specialists, assisting Toll wide account management and business development initiatives with analysis based supply chain consulting support.

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Bas’ areas of expertise include Automotive, Oil & Gas, Mining & Resources, Supply Chain Technology & Optimisation, Project & Program Management, Data Warehousing and Business Intelligence.


Efficiency and Reliability in Supply Chains

ALAN DORMER– Research Theme Leader, CSIROBayside Room 104, Level 1CSIRO has been working in the Hunter Valley, Northern Queensland and the Pilbara using mathematical techniques to optimise capital investment and operation of resources supply chains. The recent softening of prices and demand and higher costs has changed the emphasis to cost reduction, and the challenge now is maximise productivity and efficiency. This is achieved through a combination of demand forecasting, planning, scheduling and disruption recovery, taking into account equipment capacity, staff availability, reliability and maintenance.Another area of research interest is supply chain reliability. Manufacturing is global in nature and parts are sourced from many different locations. As competition intensifies, suppliers may gain competitive advantage if they can demonstrate that their supply chain is more reliable. CSIRO has the capability to model the vulnerability of supply chains to rare events, such as natural disasters and this may be an area of future research

Alan Dormer leads a multi-disciplinary team of researchers in CSIRO who bring science to Australia’s growing services sector. His team is dedicated to applied research in financial services, supply chain, government services, disaster management and retail. Alan has over 20 years experience of delivering business benefits through innovation and technology in the financial services, transport, manufacturing and energy sectors. Originally from the UK, Alan has also worked in Japan, North America and Europe Alan has a degree in Mathematics and a Masters in Control Systems. He is a Chartered Engineer and a Fellow of the Institute of Engineering and Technology.

7 Procurement

Source to Pay Transformation at Optus; Not the Typical Band Aid Solution

KAREN CARMICHAEL – Director of Procurement (CPO), SingtelDR. RAJ DHAWAN – Senior Manager , Accenture’s Management Consulting GroupBayside Room 105, Level 1Optus spends over 3 Billion dollars for procuring goods and services from a variety of vendors each year. The strategy (vision, mission and operating model) and operation (core procurement processes and underlying technology) of the Procurement function play a major role in effectiveness and efficiency of the entire supply chain at Optus. Whilst the importance of Procurement was known, there were several challenges in the source to pay capability (process, technology and people) that created roadblocks to reach the desired state.With assistance of Accenture as a strategic partner, Optus drew and roadmap and implemented several initiatives which have resulted in transforming the Source to Pay function. This has clearly helped Procurement play a strategic role in supply chain decision-making and is delivering benefits of ~$10M each year.The presentation will talk about practical tips and lessons learnt for key initiatives including procure to pay implementation, shared services establishment and procurement analytics – areas that on every CPO’s mind!

Karen Carmichael is the Director of Procurement (CPO) for SingTel Optus Pty Limited, a cutting-edge telecommunications provider in Australia. In this role, which she has held since 2010, Ms. Carmichael works with government sourcing and develops effective processes to improve procurement procedures. Prior to moving into her current role, she was employed as a manager and information technology director with SingTel Optus for over five years.

Dr. Raj Dhawan is Senior Manager in Accenture’s Management Consulting practice. He works on improving operational effectiveness within supply chains and of the Procurement function. Raj spends considerable time working with chief procurement officers of tier-1 organisations on addressing their challenges including strategy formulation, process redesign, outsourcing and technology enablement. Prior to Accenture, Raj spent 4 years researching the role of advanced analytical tools in supply chain decision making, the results of which have been published internationally. He holds a PhD in supply chain management from the University of Sydney.

3.15pm - 3.45pm AFTERNOON TEA – Sponsored by GRA – will be served in Bayside Grand Hall

SESSION 3 - 3.45pm – 4.30pm1 Leading Edge Technology – IT, eBusiness, Lean

Applying social and mobile technologies to the Logistics Industry. How the convergence of Smartphones, cloud computing, and cutting edge logistics technology can improve speed to market, reduce freight spend, increase payment accuracy and simplify communications with your trading partners.

MARK NIX – CEO, Cloud LogisticsBayside Gallery A, Level 1Using some customer case studies including: Aeroflex, Anderson Press and ProgisticsUS, Mark will walk the audience through the benefits of cloud based TMS, and how integrating social media capabilities into the workforce can deliver improved visibility and productivity benefits. As Mark says “if your teenagers can use “Find My Friend” to get precise smartphone GPS updates every 15 seconds of where all their buddies are located, then we should all strive to pinpoint our shipments, trigger alerts, and calculate ETA’s before these teenagers enter the workplace and roll their eyes at us”

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Mark Nix serves as Cloud Logistics’ Chief Executive Officer and a member of the Board of Directors. Mr. Nix has 28+ years of supply chain software experience in helping clients of every size address their global needs while working for some of the finest organizations in the industry. Mr. Nix serves as a Partner with Nix Venture Partners, is on the Board of Directors with the One Step Closer Foundation, and advises various charities. Mr. Nix served as VP of Major Account Sales at Manhattan Associates, an EVP with One Network Enterprises, worked with IBM’s Nistevo division, Metasys, and the TranScape/Vocam/PBTS divisions of PBI . He holds a Bachelor of Science degree from The University of Tennessee.

2 Operations Planning (note this session is from 3.45pm-5.15pm)

Double session – 3.45pm – 5.15pmAn Interactive Supply Chain game: proving that you can achieve excellence in Customer Service with MUCH less inventory

ROB O’BYRNE – Managing Director, Logistics BureauSTEVEN THACKER – Managing Director, Benchmarking SuccessBayside Gallery B, Level 1The Beer Game (Supply Chain Simulation Game) demonstrates in a powerful and interactive hands on way, the benefits of silos within a business working together to deliver customer service excellence and at the lowest possible cost, participants take part in the simulation in the roles of Manufacturer (Distributor, Customer and Supplier).

Rob O’Byrne is the Founder and Owner of the Logistics Bureau Group of Companies whose purpose is to, Inspire People and Businesses to Change Their World. This grows out of Rob’s passion in helping people and businesses achieve their full potential.The Logistics Bureau Group focuses primarily on the area of Supply Chain and Logistics. As of mid 2013 the group of six companies has spread across Sydney, Melbourne, Perth, Bangkok, Singapore, Ho Chi Minh City and the Philippines, as well as licensees now operating throughout Europe and North and South America for the Benchmarking Success business. Rob has been working, teaching and consulting in the field of Logistics and Supply Chain since he was 17!

Steven Thacker has over 25 years experience in the Supply Chain field involving Third Party Logistics, supply chain management and operational roles. He has held supply chain director and general management roles with Linfox, TNT Logistics, Simplot, Sigma Pharmaceuticals and Ingram Micro. He is involved in NSW Road Freight Advisory Group, the Logistics Association of Australia and the Supply Chain and Logistics Association of Australia.


INTERACTIVE SESSION - At a Glance Reporting – is my Distribution Centre / Pick Path layout working?

LORRAINE HALL – Director, Synergy LogisticsBayside Room 102, Level 1Demonstration of how to utilise MS Excel for spatial, dynamic reporting tool of inventory throughput over Distribution Centre pick path / floor plan. This is further enhanced by thematic mapping which enables markedly enhanced understanding and interpretation of management.Participants will be walked through how to use lookup tables and overlay this with ‘conditional formatting’ to provide a surprisingly easy to use application that immediately enhances understanding of the ‘report’. A couple of exercises will be worked through and the participants will be given a well documented and stepped through exercise to take away with them – as well as allowing volunteers from the audience to ‘try and apply’ their new knowledge and skills.

Lorraine Hall has worked in the broad Logistics industry for 27 years. She has worked extensively in the UK and Australia. She progressed from a Customer Service role in the Courier Industry up to attaining her Masters Degree in Supply Chain and Logistics at Cranfield University. She emigrated to Australia in 1995 to work for Safeway, then taught logistics and marketing at Monash, from there moved to Note Printing Australia and then Australia Post, Post Logistics. Now working as an independent Logistics Consultant & Trainer, specializing in Knowledge Transfer and Logistics Career Development.BSc Transport Mgmt & Planning (Loughborough Uni), MSc Logistics and Dist’n (Cranfield Uni)

4 Human Factor

Trust as a Means of Production: A Radical Collaborative Construction Journey

STEPHEN HANMAN – CEO, Mira CompaniesIAN GEORGE – Managing Director, BrysonBayside Room 103, Level 1CGA Bryson, an integrated development company, and MIRA Companions put relationship as primary and from this developed honesty and commitment. With feedback and learning, the loops are closed, the system for development complete. Seven contractors were asked to join the inner circle of the design and construction team. This included the developer, architect, engineers and the builder. The tendering process was overlooked for these 7 strategic partners. All the key parties were involved in interfaces that led to a collaborative design and construction plan that all had been involved in. Then they built it as they had planned. Over a five year period the contractors costs reduced by as much as 20% while they maintained their margins! Millions of dollars of savings and buildings were built to design specifications or above and in less time than planned. The energy and culture became known as “the force” and everyone wanted to be part of this action!

Stephen Hanman, founder of Benchmarking Success in 1993 and since 2004 a member of MIRA companion, has consulted in business process improvement and engagement, communication and alignment strategies for more than twenty years. Stephen is now an organisational development companion and has been working with collaboration since 1993. Stephen developed the collaborative peer group concept for supply chain practitioners over 14 years ago and over 200 organisations of all sizes have been involved.

Ian George is a founding director of Melbourne property company CGA Bryson, specializing in funds management and commercial development. He is interested in practical approaches to social sculpture and Joseph Beuys’ permanent conference and how these can create impulses in society to transform it in a self determining, open & humane way whilst allowing others their freedom.

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Caltex Designs for an Uncertain Future

ASTRID TUIN – General Manager Australia, LLamasoft IncBayside Room 104, Level 1Caltex, Australia’s leading fuel supplier and convenience retailer, undertakes annual supply chain planning reviews to evaluate changes in the competitive landscape, in-country refinery capacity limits, legislated emergence of bio-fuels, and new product introductions. Previously executed on spreadsheets, Caltex opted to migrate to a fully functional modeling system that integrated seamlessly with existing SAP systems. System requirements included creating a baseline model, sensitivity analysis, optimization of likely future states, and performing safety stock optimization.Caltex engaged Logiworx, a supply chain consultancy, to lead the project utilizing LLamasoft’s Supply Chain Guru to model their new yearly planning process. Logiworx, LLamasoft, and Caltex worked together to develop a methodology for designing an optimal network looking out 10 years. Factors included supply chain costs, capacity constraints, product mix, placement of new assets, and the impact of using alternative supply nodes. This unique approach, using dedicated supply chain design tools and models, considers all factors simultaneously to ensure an optimal solution instead of the partial optimal solutions obtained using separate spreadsheets. Five scenarios were developed and compared. Network and inventory optimizations were run on promising models, identifying vulnerabilities and capacity shortages by year, for a long-range strategic view.After completing the project, Caltex understood the impacts on their network infrastructure from highly likely scenarios set to occur in the short and mid-term future. The level of detail exposed in the models was significant enough for Caltex to proactively implement operational and strategic projects aimed at alleviating future bottlenecks.

Astrid Tuin is the General Manager of LLamasoft’s Australia office. In her LLamasoft career she has led supply chain design projects for companies such as CCNBC and Dow Corning, led custom software development to meet specific client needs, been a product manager, and a company presenter at CSCMP and other conferences. LLamasoft provides software and expertise to help organizations design and improve their supply chain network operations. Supply Chain Guru® is the leading supply chain design application available today. It enables modelling, optimization and simulation of supply chain operations, leading to major improvements in cost, service, sustainability, and risk mitigation.


Understanding the Implications of the Fragmentation of Australian Grass Roots Suppliers

LEE STYGER – Director, Sydney Business School, University of WollongongBayside Room 105, Level 1Between 2010 and 2012, a program of work was conducted to establish the resilience of grass root supply networks in Australia. Whereas the concept of supply chain integration and end-to-end communication are well established in supply chain theory, the opposite was found to be the case during this program. It was discovered that in many cases, Australian supply networks are fragmented and lack the connectivity that would be expected from contemporary understanding. This places risk into supply networks, which in turn can lead to the erosion of competitiveness, especially in the face of overseas competition.This paper provides a comparison between current supply theory and actual practices within the Australian context, and delivers some of the core findings from the program of work including insight into the implications of the lack of end-to-end supplier visibility and customer focus within supply networks.

Lee Styger is a highly accomplished individual, a talented and creative thinker. Throughout his career he has developed a proven track record in industry, in areas such as product and business development, project leadership, process improvement and strategic planning.Lee has actively maintained strong collaborative research links, holding responsible positions in fifteen formal academic / industrial research programs and numerous industrial and government funded research programs.

7 Procurement

Balancing China Sourcing and the Changing Asia Landscape

TRACEY AZZOPARDI – Head of Workwear & Shanghai Operations, Pacific Brands Bayside Auditorium A, Level 1This session will cover how to build dynamic teams in multiple locations in China, how to promulgate knowledge transfer, and competency training in an off shore operation.Pacific Brands has a strong presence in Asia, with multiple functions. This makes the Shanghai operation different from other company sourcing offices. With the complexity of planning Asia, and finding the best and most reliable sources for apparel, Pacific Brands had to blend its supplier management strategies, while developing the competency of a local work force. This has resulted in some novel processes and outcomes for Pacific Brands.In this session Tracey will cover trends in China, in both apparel sourcing and supplier management, and will give a précis of the challenges, risks, and beneifts of off shore sourcing and manufacturing. Tracery will draw from her own experience of leading The Workwear Group (Hard Yakka, King Gee, Stubbies, Neat & Trim and Stylecorp) and will cite specific case studies for the benefit of attendees. Each covering the obstacles overcome and results achieved in the years that Tracey has been working off shore.

Tracey Azzopardi heads up the Pacific Brands Shanghai Operations and its Workwear Group in China which is a challenge Tracey enjoys and is quite passionate about. Tracey has held various roles with Pacbrands over the last 7 years. In Australia she occupied roles in the Pacific Brands and Bonds Supply Chains and Bonds Australian Manufacturing. In 2010 she relocated from Sydney to Hong Kong and then to Shanghai in early 2012. Building a network of sourcing and supply teams in diverse countries within Asia, to meet the local needs of iconic Australian clothing brands and enable these brands to compete & succeed on the global stage. Tracey is passionate about building and leading high performing teams, continuous improvement and enjoys change management, overall an energetic person who believes we can always to better.

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SESSION 4 - 4.30pm – 5.15pm


Extended Labeling Initiative - Past Present and Future

MARCEL SIEIRA – General Manager, Business Development, GS1MANDEEP SODHI – B2B & Supply Chain Technology Manager, NestleBayside Gallery A, Level 1Every day, millions of consumers around the world use social media, online shopping sites and mobile applications to search for products and make purchasing decisions. As a result, Brand Owners are investing heavily in their online and mobile marketing channels and a plethora of 3rd online shopping sites and mobile applications are becoming available across all platforms, and even governments are recognising the pivotal role of mobile and social media. The key question facing industry is how can Brand Owners ensure that the product data being accessed by consumers is accurate? Where is the product data being sourced from by online shopping sites and mobile application providers? And is it trusted data?This presentation will provide an overview of the issues facing industry, how the Extended Labelling initiative is creating a new source of trusted product data, and the first industry-endorsed iPhone application designed to deliver this trusted data to consumers.

Marcel Sieira has been involved in e-Commerce and Supply Chain for the last 17 years. He joined GS1 Australia in 2003 to assist the organisation develop new services in the areas of Consulting, AIDC, data synchronisation, e-Messaging, Recall and Traceability and Mobile Commerce. Marcel has been leading the effort in a whole-of-industry initiative to deliver accurate, trusted product data to consumers via smart phones. An iPhone app – GS1 GoScan – has been developed to enable shoppers to scan a product’s bar code to access rich and trusted product data. As GM for Business Development, Marcel is part of GS1 Australia’s Senior Executive Team, assisting to develop and execute GS1 Australia’s business strategy.

Mandeep Sodhi, B2B & Supply Chain Technology Manager for Nestle Oceania, holds a Masters degree in International Business and has over 14 years experience in leading edge business technology, B2B, eCommerce, Business Intelligence, Order to Cash and supply chain solutions in the FMCG industry. Focus on inter-organisational processes & improvements by leveraging the latest in standards and technology is high on the agenda for Mandeep. This includes partnering with industry associations, other players and chairing several industry working groups to bring about efficiencies in the end to end platforms in an open environment.Lately, Mandeep has led a program to achieve a world first for data synchronisation with customers & consumers via the Global Data Synchronisation (GDS) platform.


A New Warehouse Project is Just a Facilities Project, Right?

JOHN HOLMES – Director, Supply Chain Services AustraliaBayside Room 102, Level 1ABC Company plans to build a new warehouse to replace the existing one in Perth. The requirement is triggered by business growth, which is causing capacity constraints affecting service levels and bottom line performance.ABC’s CEO, Harry Smith, is planning to delegate the new warehouse project to his Property Manager, as he views it as a facilities project. Just moving from A to B only bigger, right?Fred, a colleague of the CEO, has a different perspective. Fred considers that a successful new warehouse project should consider that a warehouse is a “system of systems”, which should incorporate the successful integration of – People, Process, Technology and Facilities.Who is right? Harry or Fred?The presentation presents a detailed argument why Fred is right. The presentation approach used is a fictitious setting, developed as a montage of the presenter’s real experiences with various organisations.

John Holmes is a director of Supply Chain Services Australia, a leading supply chain and logistics consultancy firm, based in Perth WA. The firm’s clients include companies such as BHP Billiton, Rio Tinto, and Woodside.John has a business degree, and a post-graduate certificate in logistics. John was the 1st life member of the SCLAA in Western Australia.John’s career spans 40 years across a wide range of industry sectors in the following general roles – accountant, logistics manager, operations manager, project manager and consultant.John Holmes has been directly involved in many dozens of warehouse review or establishment projects.He has breadth and depth of experience related to new warehouse projects, and is highly credentialed to discuss the critical success factors in planning for a new warehouse.

4 Human Factor

CASE STUDY - Capability Building leading to Innovation in Service Value Networks – Evidences from Industry Case Studies

DR RENU AGARWAL – Senior Lecturer in Innovation and Service Operations Management, Research Director, Management Practices Project, UTS Business School, University of Technology, SydneyBayside Room 103, Level 1In order to succeed in highly competitive markets undergoing rapid technological advancement, professionals and academics have started to realise the importance of building dynamic capabilities. In the context of service companies, this is even more relevant as service firms are increasingly dependent delivering end to end services to their customers by integrating their core competence with other firms within a service value network. Thus, the necessity to investigate the dynamics of collaboration including partnering with their customers has implications for managers. As evident from literature as well as industry experience, collaboration offers unique opportunities to the partners when creating, designing and delivering new services. Value is co-created whilst attempting to combine, mobilise and realign complimentary resources and skills.

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This research paper intends to provide rich and practical insights about the dynamic capability building processes in the context of a service value network. Two case studies illustrate the dynamics of collaboration and value co-creation with customer being an intimate part of the delivery process. The first case is a telecommunications company supplying mobile handsets and the second delivers specialised emergency health care services in critical conditions. Semi structured interviews for the two case studies were conducted with key personnel belonging to partnering firms. These interviews demonstrate the dynamic capability building processes used to create value – our notion of elevated service offerings. The results are derived through analysing the transcribed interviews using NVIVO software. Subsequently, limitations and managerial implications that can guide managers of service firms on how to create value through collaboration and service innovation is identified.

Dr Renu Agarwal provides leadership within the Business School and UTS, and promotes services science, innovation and entrepreneurship, operations and supply chain management and management practices. Renu has won the ANZAM Best Doctoral Dissertation Award 200, has published in top tier international journals, and is currently editing a book titled The Handbook of Service Innovation to be published by Springer-Verlag London in 2014. Renu has a background in tele- and data-communications engineering and possesses a unique blend of 31 years of extensive industry and academic experience. Her previous industry experience involved senior operational and strategic senior management roles at the State Rail Authority (SRA) of NSW, OTC and Telstra Corporation, and its Hong Kong based joint venture company REACH.


Achieving your Full Potential from Aftermarket Inventory OptimisationJOHN ALLEN – Director, Horizon InventoryBayside Room 104, Level 1Those lucky enough to have children know that that they are all wonderful in their own way. While we may say we treat them the same, we really know they often respond and develop differently. Why then, in spite of the differences across our inventory ranges, are we often guilty of managing SKUs as if they were all the same?Consolidated Bearing Company (CBC) and Federal Mogul (FM) really understand the individual personalities of their products and use this knowledge and new optimisation approaches to improve turnover, service levels, profitability and ROA. Even ‘slow movers’ can shine.Three strategies to help lift your inventory performance are developed:1. Clearly Understanding Challenges and Opportunities. CBC has 150,000 items across 60 warehouses, and everyone has to be managed

at little cost while being ‘in tune’ with the business climate and linked to the strategies for each segment. Patterns ‘learned’ from millions of orders take inventory management to a new level.

2. Being Complete and Creative: Over 20 variables need to be factored into optimal inventory decisions. Eliminating processes and automating decisions has helped FM achieve a five fold productivity improvement. At CBC and FM, management now set policies, and details are handled by a ‘bolted-on’ auto-pilot.

3. Having the Confidence and Courage to Change: ‘One size fits all’ assumptions and traditional wisdom on forecasting and planning have to be discarded. Innovations can take people out of their comfort zone but changes can actually be easier, yield better returns and create strategic advantage.

John Allen is a Director of Horizon Inventory, winner of the 2012 LAA Leadership Award for Technology (IT Capability) across the Supply Chain Industry. John’s career spans many areas including senior management roles at IBM, operations research, consulting (across a very broad range of engagements) and most recently innovative new approaches to Aftermarket parts inventory management. He is the principal architect of Horizon Inventory’s MICQ-IF inventory management software which can be bolted on to ERP systems to supercharge their performance. John is constantly finding new ways to do things with his clients, and coaching them to achieve superior results.


Supply Chain Oil Vulnerability: Mitigation and Adaptation

BRUCE ROBINSON – Convener, ASPO Australia Bayside Auditorium A, Level 1There are conflicting opinions and data from optimistic economists and pessimistic geologists about the continuity of ever-increasing world oil supplies. World production has been roughly static since 2005, a break from the previous rising trend. Increasing demand from China and India has offset recession-induced declines in the US and Europe.A minor increase in US oil production from hydraulic fracturing of tight shales is being offset by significant declines in production from the worlds super-giant oilfields, most of which are past their peak of production. The IEA has estimated an average 6.7% p.a. decline in production in post-peak fields. Like our Bass Strait (declining since 1985) and those in the Northwest Shelf (dropping since 2000), crucial fields like the North Sea, Alaska and Mexico supergiants are also in long-term decline. Logistics companies can continue to bet everything that the “business-as-usual” economists are correct and there is nothing to worry about. However, the CSIRO Future Fuels Forum in 2008 looked at a number of scenarios. Their $8/litre by 2018 scenario is their worst case, if Peak Oil does occur and if alternative fuels and options are not available in time. This scenario has been overtaken by the GFC and recession, so it is unlikely, but it is a useful reminder. US Geological Survey petroleum geologist, Les Magoon, said sagely that we should hope for the best, but prepare for the worst. The evidence that global oil production is unlikely to continue rising will be presented together with some suggestions for risk-management.

Bruce Robinson has 30 years experience in mineral research instrumentation with CSIRO, Australia’s research organisation. He has studied forecasts of world oil depletion since 1996 and attended most of the international Peak Oil conferences held by ASPO-International. He is a member of the board of ASPO-International.He has presented invited papers on Peak Oil at conferences in Lisbon, Beijing, Kyoto, Seoul, Vienna and Brussels. Since 2004, he has been English Editor of “Petroleum Science”, the international journal published by the China University of Petroleum in Beijing. He contributed the background paper to the Oil Vulnerability section of the 2003 WA Government State Sustainability Strategy.

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7 Procurement

CASE STUDY - Modern procurement techniques…’Value’ has been redefined and the big part of it that you might be missing out on

CRAIG LARDNER, Principal, Procurement Advisory ServicesBayside Room 105, Level 1Procurement has evolved radically in the last 5 years. Craig will outline what’s different in modern procurement that’s driving so much change in this profession. Everything from ‘Talent to Tactics’.He will explain the wider value and business benefits being delivered by the worlds leading procurement organisations. The journey between what was just seen as ‘buying’ in the 1980’s to the strategic sourcing world of today that brings the link between your suppliers supplier and your customers customer.Value has been redefined by stakeholders, shareholders and the market place at large.Executing end to end procurement across that new value chain has separated the high performers from the rest of the field. This session will help you determine how much of this new world is open to your organisation.

Craig Lardner started his career as a cadet with The BOC Group …his foundation years were in Commercial, Inventory control, Sales and Marketing. Executive roles followed in Customer Service, Industrial retailing and eventually Procurement when he was appointed Director of Procurement for BOC Australia and New Zealand. 3 years later he moved to London as their global Chief Procurement Officer. After returning home to Australia for the 5 years up to 2011 he ventured into the FMCG sector with George Weston Foods as Director of Procurement.

5.15pm - 7.15pm WELCOME COCKTAIL RECEPTION - Sponsored by SCHAEFER

Parkside Ballroom Foyer north, level 1Join us to catch up with colleagues plus old friends, as well as meet new industry peers in a relaxed and informal environment. An excellent networking opportunity.

7.00am Registration Opens – Front of Bayside Grand Hall – Ground Level

7.30am – 7.35am

Welcome Mike Owen – President, LAA

7.35am – 8.00am

Sponsors

8.00am – 9.00am

Keynote AddressCAMERON POOLMAN - CEO, Grays Online

Conquering the ‘On Line’ Wave; Without Bombing Out!Parkside Ballroom, Level 1

9.15am – 10.00am

Half Plenary AMIKE KOTECKI – Senior Vice President, Dematic US

Five Questions you need to answer before you approach the supply chain drawing board


Half Plenary B

GRANT ENDERS – General Manager Replenishment, ColesSACHIN MIRASHI – Product Supply Associate Director, Proctor & Gamble

Consumer Centric Collaboration

Bayside Gallery B, Level 1

10.00am – 10.30am

MORNING TEA – sponsored by GRA – will be served in Bayside Grand Hall

DAY 2 – Thursday June 27, 20137.00am – 10.30pm

SESSION 5 – 10.30am – 11.15am


How RFID Technology Creates New Links Between Supply Chain Management and other Management Functions

LEN KENNEDY – Logistics Manager, Cabrini HealthBayside Gallery A, Level 1This case study explores the multiple benefits of using passive RFID tags in the management of inventory. Whilst the primary use was for inventory management, the use of the RFID tags enabled additional benefits in other areas of the hospital. The RFID data linked seamlessly into Nursing and Financial functions. This enabled the automatic creation of patient records, procedure costs, material tracking, consignment management, obsolescence management and material recalls. This had huge implications for budgeting, material

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forecasting, saving of nursing and clerical hours by eliminating manual recording, costing and counting. All of these benefits were produced with no change in work practice by the end users of the materials. In the first year of implementation this project has repaid the project cost six fold and with expanded use throughout the hospital the savings will grow exponentially.

Len Kennedy has worked in Supply and Distribution since 1968. His experience encompasses cigarette manufacturing, hospitality, retail and healthcare in India, the UK, the Middle East and Australia. He has seen the transition from pencil and paper tracking of inventory to the transformation of supply chain management using large ERP systems and RDID technology.Len has a Business Degree and is a qualified Microsoft Solutions Developer. He has managed large supply chain distribution portfolios, has administered an ERP Computer System and is currently working with RFID integration into supply chain management. He has been employed at Cabrini Health for the past 16 years in the role of Logistics Manager. In this position, he has developed many distribution solutions and is a currently using passive RFID tags to account for the use of medical goods within the hospital group and to capture procedure costing in a live environment.Len also has qualifications in coaching and change management. His technical and coaching skills enables him to work with small and large inter-disciplinary groups to introduce new responses to old problems and innovative solutions for new challenges.


Bringing Healthcare Supply Chain to Life: The National E-Health Supply Chain Reform Programme and the Australian Experience

MARK BROMMEYER – Manager Supply Chain, NEHTABayside Gallery B, Level 1The Australian Healthcare Supply Chain market was in 2011/12 valued at AUD$40 billion. Healthcare Supply Chain past has developed rapidly and heterogeneously. Healthcare Supply Chain present is coordinating national efficiencies and collaborating across public and private healthcare buyers, as well as suppliers of medicines, devices and medical consumables, to collaboratively provide a common approach to medical product identification and standardised product procurement information via a National Product Catalogue. Healthcare Supply Chain future will continue to consolidate unique and unambiguous identification of medical products and increase the eProcurement solution implementation, using global standards, with a national approach for the provision of healthcare product data and business-to-business (B2B) electronic trading across Australian Healthcare organisations. The NSW HealthShare’s implementation of a statewide medical product catalogue, implementation of the national eProcurement solution and internal systems integration are realising procurement efficiencies with reduced order errors and the supply chain costs associated with invoice reconciliations, credit claims, returns and refused deliveries.

Mark Brommeyer currently leads the electronic healthcare Supply Chain Reform Program at the National E-Health Transition Authority (NEHTA), incorporating the National Product Catalogue (NPC), the eProcurement solution and purchasing reform. Having spent thirty years in the health sector, with significant experience in e-health strategy, change and risk management, Mark is passionate about healthcare reform. He has provided consultancy, project and change management services in public and private health sectors in Australia, New Zealand, Malaysia, China, England, Ireland and Wales.Mark is a Registered Nurse and has gained a Bachelor of Applied Science in Nursing, a Graduate Diploma in Adult Learning and a Masters of Educational Administration (Open Learning). The last twenty years have involved managing change and the integration of information and communication technologies to support, connect and provide healthcare across distance and time barriers.Mark is a Fellow of the Australasian College of Health Informatics, an Associate Fellow of the Australian Institute of Management and a Member of the Australian Institute of Company Directors.


Eliminating Barriers to Warehouse Productivity by Embracing Lean Principles

AVI OLENDER – Senior Consultant, Supply Chain Services Australia Bayside Room 102, Level 1This is a presentation to delegates who are interested in driving efficiencies into their warehousing and distribution operations and design. We will describe, in both theory and practice, some of our techniques of applying LEAN practises in warehousing design. Techniques will include Continuous Improvement events (Kaizen); reengineering of assembly lines according to the Kanban concept; waste elimination assignments according to the Muda, Mura and Muri concepts; process redesign to incorporate Andon (problem flagging); Heijunka (production levelling); Just-In-Time (JIT) and 5S/8S.Our wealth of knowledge and experience will be presented in a practical way to enable the conference delegates to apply these techniques and processes within their own operations. This is a presentation will showcase the simple goal of Lean Thinking – provide what your customer orders, with the least amount of effort & resources.

Following a successful career as a Managing Partner in a consultancy firm in Israel, Avi relocated to Australia in 2005. Avi Olender joined Dexion Australia in the capacity of Design and Construction Manager at the WA branch for 3.5 years and recently completed a two year highly successful revamp project for Toyota WA as a Senior Project Manager. In 2010 this project won major national & state awards for excellence from the Supply Chain & Logistics Association of Australia. With 18 years of real time Supply Chain Management & Operation systems development experience, Avi’s duties have included analysis, design, development, improvement, modelling, prototyping, and systems administration. Warehouse Management System applications and implementations have included ORACLE, SAP, BAAN, MICROSOFT NAVISION and many in-house tailor-made software packages. Design experience has included a variety of automated and manual storage solutions, material handling equipment and staged functional hardware incorporating RF units (scanning/voice), bar-code technologies, workstations and building requirements.

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You Can´t Deliver Goods Down a Telephone Line” – How E-Commerce Challenges Established Supply Chains

DR MAX WINKLER, VP Solutions and Technology, SSI Schaefer PeemBayside Room 103, Level 1Over 50% of all US purchases are already done online, tendency increasing. Internet shopping is “in” and almost every retailer is offering their goods electronically. For well-established replenishment driven supply chains, this represents more than a challenge: Significantly smaller order sizes, narrow delivery windows, tight deadlines, sequencing - and the killer: up to 40% returns – bring even well-oiled distribution operations to a grinding halt. Using modern case studies from Europe and the US, we highlight how the industry is reacting to this challenge, how new technology is introduced and where the trends go.

Dr. Max Winkler is the VP Solutions & Technology of SSI SCHAEFER PEEM, the leading supplier for logistics equipment and automation, specialized in order picking applications. Mr. Winkler received a PhD in Mechanical Engineering from the University in Hannover, Germany, and has more than 13 years of experience in material handling systems across various industries. He started in the material handling industry at Mannesmann Dematic in Germany. Gaining experience in areas such as product design, manufacturing, QM and strategic business planning then led to the position of Operations Manager at Dematic’s main European site in Offenbach, Germany. In 2003 Mr. Winkler became the Project Director for the baggage handling system of the extension of Dubai airport, with over 70 km of conveyors still the world largest baggage handling system. In 2006 he joined SSI Schäfer in Graz, Austria to manage product design and manufacturing. Since 2010 he coordinates the solutions and R&D activities within the global SSI Schäfer Automation group.


PANEL - Retail Route Trade Research and Panel

SIMON COATES – Director, Portland Consulting GroupGUY ROMEO – Chief Logistics Officer, ParmalatMIKE ROBINS – Physical Logistics Manager, NestleSHERIF HASSANEIN – Group Director Supply, Manassen a division of Bright GroupBayside Auditorium A, Level 1Portland Group have partnered with the AFGC to conduct a survey into how the route trade operates today in Australia.This survey was designed to raise the profile of the Australian route trade, in an environment where the major retailers are monopolising key supply chain resources. The route trade is often unable to get the attention that is required to ensure high levels of customer service with an adequate return on investment.We propose to present a brief summary of the survey findings before having each of the panel members talk about the challenges they face in servicing their route trade customers and their views on how performance in this channel can be improved.

Simon Coates has over 25 years industry and consulting experience in the UK and Australia helping organisations grow shareholder value through delivering superior customer service whilst also improving the efficiency of product flow along the supply chain.Simon leverages his deep industry experience, which includes executive roles at Franklins Supermarkets, Symbion Pharmacy Services and Repco. As a past committee member of the Grocery Industry Supply Chain Committee (now EAN Australasia) and director of EAN (nowGS1) Simon has a wealth of FMCG experience from both a retail and supplier perspective.

Guy Romeo has worked in the Australian Logistics and Supply chain industry for over 30 years in the public and private sphere. Guy’s current role is responsible for the daily supply of Parmalat’s well known milk and dairy brands - Pauls, OAK, Ice Break, Vaalia - to customers in every state. Parmalat has an extensive, mature, cold chain compliant distributor network to provide daily service to its various customer channels that has been in operation for a number of years.

Mike Robins has had extensive supply chain experience across Europe, Asia and Australia which has included 3PL / 4PL operations, consulting and FMCG operations. Mike has specific strengths in cold chain logistics including supporting M&S food in the UK, Fonterra and now Nestle in Australia which is particularly relevant in any discussion on route distribution for fresh or frozen food products.

Sherif Hassanein has over 25 years of general management, supply chain and manufacturing experienced gained in Europe, Asia and Australia. Sherif has extensive food industry experience having previously worked with British Sugar, Associated British Foods and George Weston Foods


Carbon Reduction and Competitive Advantage in the Supply Chain

ANDREW CLARK – Managing Director, Logistics Help Bayside Room 104, Level 1This paper will present current and future pressures on the sustainability of recent supply chain practices from rising energy and fuel costs, carbon emissions reduction legislation, waste management costs, population growth and traffic congestion. Andrew will examine key mitigation strategies, policies, technology, systems and processes implemented by organisations around the world. He will review the world’s current thinking and action on carbon reduction and how this is driving competitive advantages for those companies that focus on sustainability.Key topic areas: • Examining the ramifications of domestic and international carbon emissions legislation on logistics operations • Peak oil and the impact of rising fuel and energy costs • Measuring the carbon footprint of your logistics operation • Carbon offset strategies • Supply chain collaboration for carbon reduction • Building sustainability into procurement strategies • Consolidating warehousing, inventory and transport to reduce costs and carbon emissions • Waste management, recycling, re-using and disposing product leftovers & wastes • Benchmarking against the green logistics practices of other players in the industry • Future trends in greening supply chain

Andrew Clark is the Managing Director of Logistics Help; a logistics consultancy specialising in helping companies dramatically reduce their costs and increase their service to their customers by implementing best practice in their supply chain. Andrew is one of the most widely experienced consultants in the pharmaceutical, medical and healthcare industry. With over 22 years of experience, Andrew has worked for public, private, government and not for profit organisations and at every level of supply chain.“I always remember that there is a person at the end of the supply chain who will be impacted by the work that I do”

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7 Procurement

Driving Supply Chain Integrity with Critical Services Providers. Lessons from the Commonwealth Bank

ROBERT HALSALL – Executive Manager, Group Category Management, Group Procurment, Commonwealth BankBayside Room 105, Level 1This presentation will cover the:• Transformational journey CBA have undertaken in 2012 to establish a refreshed External Consulting Services panel• Strategy, approach taken and some key lessons learnt including innovation opportunities and stakeholder management• Ongoing downstream management to drive mutual benefits

Rob Halsall is responsible for driving the strategic direction for procurement within the Group and develop what is now a category led model. Rob has 18 years’ domestic and international procurement and supply chain experience within the Public sector, Chemicals, Aerospace, Automotive and Telecommunications, providing leadership in in category management, strategic sourcing and supply chain management. Rob has an honours degree in Business Information Technology, a Masters in Procurement and attained MCIPS status in 2001 before becoming the youngest person to receive a Fellowship of the Chartered Institute of Purchasing and Supply (FCIPS) at the time he was awarded it in June 2011.

SESSION 6 – 11.15am – 12.00pm1 Leading Edge Technology – IT, eBusiness, Lean

The ERP Devils Triangle and The Impact on The Supply Chain

RAY ATKINSON – Chief Executive Officer, Atko Global Pty LtdHARRY HOUSTON – Senior Consultant, Atko Global Pty LtdBayside Gallery A, Level 1With Surveys consistently showing poor ERP outcomes (up to 70% non-performing) this paper examines in detail the interaction between Software sellers of ERP systems, their implementation partners the companies buying the software described as the Devils Triangle and the implications for the entire company supply chain.The Devils Triangle is at play on every ERP implementation with each of the parties blaming each other for the poor ERP outcomes. All players share responsibility for the success or failure of the ERP implementation with common complaints emerging about the behaviour of each of parties. The lack of agreement on who is responsible stems from the consequences of admitting such responsibility which provides the software industry with a very poor image historically to current day.Apart from the issues of Software and the ERP project, disastrous consequences costing millions of dollars in operating and brand damage can flow on in failures to the business supply chain. Planning, materials requirements, inventory parts shortages, factory performance, lost sales and poor customer deliveries and ultimately the impact on the company financials are all too common with poorly executed ERP projects.This paper and presentation offers an interactive and practical insight into the issues from the perspective of multiple analysis of ERP projects, the impacts of failure on the supply chain and our work in case establishment for dispute mediation and legal action for disgruntled ERP buyers.

Ray Atkinson is a Graduate of the Sydney School of Business, Ray has been involved in construction, manufacturing, distribution and service industries for the past 35 years at both hands-on and management levels. Ray has extensive international experience having lived and worked in the Europe, Scandinavia, Japan and Asia. Ray lectures and consults in Australasia and SE Asia on Supply Chain related technologies, with particular specialisation in Information Technology (MRP 11, ERP) and Supply Chain improvement. Ray has produced and featured in a video series titled “ Making ERP work for you” for the NSW and Federal Government NIES and AusIndustry Schemes in Australia.Ray has developed Self-Assessment programs on ERP implementation, Operations and Pre ERP methodology to assist organisations to avoid project failure or getting poor systems operating effectively. Ray has published numerous articles on Manufacturing, ERP operations, implementation and failures (for published articles goto atkoglobal.vpweb.com.au.

Harry Houston is a degree qualified mechanical engineer with an Honours MBA, majoring in management accounting and he holds an accounting diploma. He has an extensive background of more than 30 years at both line management and GM levels in a wide range of manufacturing and distribution businesses in Australia, the EU and the US. Harry has in-depth experience of ERP projects both as a process owner and as an Executive Champion. He has been involved in both ERP start-ups and fix-ups. In bringing the Client’s Perspective he adds a depth of vision to Atko Global in that he knows from experience what makes a successful project...and a failed one.Harry’s particular areas of interest are in the use of ERP systems to produce quality management information to be subsequently used for informed decision making and in the area of Business Process Change which always forms a major part of an ERP project. He is highly experienced in dealing with the people side of ERP projects, which can be a minefield for the unwary. Harry was Executive Champion for an ERP project which won a Microsoft Global award for best quality implementation of a SME system. Harry has also written and presented papers at ERP/MRPII seminars, as well as on design aspects of Renewable Energy and on Human Resources.


Prevent a Crisis - The Ten Key elements of Effective Product Recall Management

STEVE HATHER – Managing Director, RQA Product Risk InstituteBayside Gallery B, Level 1For consumer goods companies, even the thought of a product recall can be terrifying. Companies put their reputation on the line and unfortunately some don’t make it. Other companies not only manage a recall well, they actually enhance their reputation with key customers, consumers and other stakeholders. What is it that they do right?

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The likelihood of having to conduct some form of withdrawal or recall action is increasing. Australia’s primary regulator for consumer safety, the Australian Competition and Consumer Commission (ACCC) publicised 420 recalls in the 2011/12 financial year – up nearly 10% on the year before. It is estimated however that published consumer level recalls make up a very small percentage of the total number of withdrawals and recalls. Statistics show that there is a very high likelihood that a consumer goods company will need to conduct a withdrawal or recall within the next 4 -5 years – regardless of whether they have well developed quality management systems and meet all required standards. This paper will provide an overview of the 10 key elements of effective product recall including; the importance of good traceability systems for managing the scope of a recall, designing, implementing and monitoring an effective recall.

Steve Hather has been involved in risk management, security, product recall and crisis management for over 20 years. One of Australia’s foremost experts in product recall, he was Australia’s representative on an international working group that recently developed the new international standard for product recall, ISO 10393. Steve started his security and crisis management experience working for the Australian government for nearly 10 years in counter-terrorism. He was seconded to the Federal Bureau of Investigation in Atlanta for over a year to work on the 1996 Atlanta Olympics and went on to work on the Olympic Intelligence Centre for the Sydney 2000 Olympics. Steve was involved in the risk, security and crisis management programs for 3 summer Olympics, 3 winter Olympics, 3 World Cup Soccer and numerous major international events.He worked for The Coca-Cola Company in both Sydney and Atlanta, and developed the Company’s global incident management and crisis resolution program which has now been implemented in over 150 countries.Steve is currently Managing Director of RQA Product Risk Institute, a specialist product recall, business continuity and crisis management training and consulting company. Steve is involved in dozens of product recalls every year and his clients include some of Australasia’s best known consumer goods companies.


Beyond Automation in Distribution Centres: An innovative thinking process model to identify, strengthen and protect critical links

ANGELO SAAVEDRA - Independent Business Process Consultant within Engineering & Project Management MIEAust, Disco Ahold CoporationSAMY RUIZ, Industrial Engineer, Disco - Ahold CorporationBayside Room 102, Level 1In 1999 the Multinational Corporation Disco-Ahold acquired Supermercados Peruanos which is the second largest supermarket chain in Peru. The challenge was to turn Supermercados Peruanos into the leading food supermarket chain in the country. The strategy was to create a central Distribution Centre (DC), operating with Radio Frequency Identification Technology (RFID). This RFID was integrated to a Warehouse Management System (WMS), know-how provided by Disco-Ahold Corporation.After seven months of operations, 45% of stores claimed that the central DC was not delivering the orders within the agreed timeframe, being more dramatic, the highly technologised DC was running late everyday and it was the main cause for lost sales.This case study shows the efforts undertaken by the slotting team to identify and address the main constraint within the DC operations. Furthermore, it reveals an innovative thinking process that lead to a coherent and consistent set of actions. This results in the elimination and improvements of various individual issues affecting the picking time, utilisation of resources, product deterioration incidents and the most relevant, the delivering time.It also highlights the fact that copying advanced models of DC’s, do not guarantee the efficiency of operations. A model needs to be rethought and adapted according to the new circumstance (infrastructure, people and availability of resources) to succeed. Findings from this case study might be applicable to manufacturing, warehousing/distribution centres, logistics and retailing environments.

Angelo Saavedra received an Industrial Engineer bachelor degree and immediately focus his career on industrial process improvements. He spent many years within the manufacturing and logistics sectors where he learnt a variety of change efforts such as quality circles, total quality management systems, business process re-engineering, lean manufacturing and six sigma among others. Over time he also learnt that the implementations of these efforts will not ensure a successful outcome, unless they are adapted and customised to a particular circumstance. These experiences provide Angelo with a strategic vision and flexible approach when implementing operational change and dealing with uncertainty

Samy Ruiz is a logistics engineer with practical experience in operational improvements projects within logistics and supply chain management. He possesses a bachelor degree in industrial engineering and a post-degree in supply chain management. Samy has worked for Argentinian-Dutch retailer Disco-Ahold where he performed a key role in the implementation of the first RFID Distribution Centre in Peru. He also has worked for Avon Cosmetics and Kimberly Clark Peru, where he successfully led operational improvement & B2B projects respectively. By the beginning of 2012 he performed as a process analysis consultant in a large postal facility for Australia Post

9 Supply Chain Value/ Chain Strategy

Designing Dynamic Supply Chains for Volatile Market Conditions

JOHN GATTORNA – Director, Gattorna AlignmentBayside Auditorium A, Level 1It is impossible to extract ever higher performance from enterprise supply chains under existing design regimes, which are innately flawed because they largely assume a ‘static’ world. The same can also be said about the way we currently design our internal organisation structures. The ‘new normal’ operating conditions, which is becoming increasingly volatile, demands a re-think. Indeed, what is now badly needed is a fundamentally new paradigm in the design and operation of enterprise supply chains.The starting point is to recognise that markets/customers for all products (or service) categories inevitably contain a range of different ‘buying behaviours’; our research indicates a spread of some 3-4 dominant buying behaviours [to achieve up to 80% alignment with the market]. We are then able to use this new understanding of the market structure to inform how we configure the internal organisation structure. By adopting a ‘multiple supply chain alignment’ design, linked directly to customers [and suppliers], it is possible to achieve increased top-line revenues; lower costs-to-serve; and correspondingly improved margins. In the process it will mean enterprises become more adept at facing and managing the risks thrown up by disruptive factors in the operating environment, whether man-made or from natural disasters.This address will demonstrate how new supply chain designs can be developed and managed to achieve a quantum shift in the operational and financial performance of the firm, and numerous actual examples of successful application of ‘alignment’ principles in the

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field will be used in support of this new concept.Global Supply Chain Thought Leader & Author, and Executive Chairman, Gattorna Alignment Pty Ltd

Dr John Gattorna is at the forefront of supply chain ‘thought leadership in the world today. He has made it his passion in life to stay at the cutting edge, and the result is there for all to see and share- his last three books, the most recent being Dynamic Supply Chains; delivering value through people, FT Prentice Hall, Harlow, 2010.This book, and the research that underpins it, offers a way of dealing with the ‘new normal’ operating environment, which is characterised by volatility, and yet more volatility.John’s work has taken on a ‘whole-of-business’ feel and scope because he steadfastly believes that you can only transform enterprise supply chains if you transform the enterprise itself, hence his multi-disciplinary approach to supply chain design.Apart for researching consulting and teaching, John likes to share his best thinking with peers and business associates around the world, and this is why he organises various Davos-style events every few years- bringing the very best supply chain academics and practitioners together for a talkfest lasting three days. In December 2011, in Shanghai, John was named Supply Chain Asia ‘Visionaryof the year’.


The Evacuation of Repairable Parts: Breaking the Bottlenecks to Improve Performance

SAM DUNCAN – Flight Lieutenant, RAAF Bayside Room 103, Level 1Within maintenance environments repairable parts are always in limited supply, and a slow reverse supply chain for the evacuation of these parts can virtually decrease the amount of spares already available in a system. Using the case study of a lean project Sam was involved in for the Classic F/A-18 Hornet, the paper looks at the factors that contributed to the slow evacuation of repairable parts. These included; a low prioritization of returning spares, lack of sufficient packing materials, lack of visual aids and most importantly the numerous bottlenecks that existed between agencies. The project developed solutions to consolidate return-responsibilities and create a process flow, improve communication between each section and introduce a KPI to provide visibility of the average turn-around time for repairable parts. Once these measures were in place the average turn-around-time was reduced from fifteen to five days. The presentation discusses the wider implications of these improvements in similar supply chain environments. These include the importance of network optimisation in the evacuation of repairable parts in internal and global supply chains. It also raises the positive impact that reverse supply chain performance can have on long term sustainability and cost savings for business.

Sam Duncan joined the Royal Australian Air Force in 2006 with a major in Economics from the university of Melbourne. Undertook several postings at Williamtown, firstly managing the supply chain for a F/A-18 Hornet squadron, then working as the deputy program manager for the Hornet improvement project. Currently at RAAF Glenbrook undertaking operational level logistics planning for Air Force exercises and operations


Australian Food and Grocery Council Sustainability Commitment

TANYA BARDEN – Policy Director Sustainability, Trade and Innovation, AFGC SustainabilityBayside Room 104, Level 1AFGC’s Sustainability Commitment is a new industry-wide approach to sustainability that builds on the existing achievements of individual food and grocery manufacturing. The Sustainability Commitment is a ten year strategy that sets clear objectives, targets, metrics and case studies which will shape the future direction of the industry’s water, energy, packaging and social issues performances and will cement industry’s commitment to sustainability.The Sustainability Commitment will provide a common direction and pathway to sustainability for members and drive improvements in a collaborative and constructive way. This presentation will provide an overview of the Commitment and highlight areas of activity among individual members and across the AFGC.

Tanya Barden joined the Australian Food and Grocery Council in September 2012 as the Policy Director Sustainability, Trade and Innovation. Prior to joining the AFGC Tanya had extensive experience working on policy, economic regulation and industry innovation within the energy and telecommunications industries at both the Australian Competition and Consumer Commission and the Energy Networks Association. Tanya also previously ran her own on-line organic grocery business. Tanya holds Bachelor of Arts/ Bachelor of Economics degrees.

7 Procurement

What do Project Site Managers Really Want? How Procurement & Logistics People can Help

ANTOINETTE BRANDI, National Procurement and Logistics Manager, Leighton Constructions

Bayside Room 105, Level 1Construction project managers are focused on completing projects safely, efficiently and effectively. They strive to meet their client’s expectations and their company’s contractual obligations. Australian Construction companies are increasingly turning to procurement and logistical functional teams to enhance performance of projects for clients and shareholders.This presentation will focus on the role procurement and logistics have played on Wind projects, In particular in the development of relationships between Project & functional teams.

Antoinette Brandi has worked in Senior Supply Chain roles in the Private and Public sector for over 20 years. This has included leading change in SCM in Rail, Mining, Wind farms and Manufacture, Shipbuilding and Construction. She was the first Australian female to gain FCIPS status and is highly regarded for mentoring young people in the supply chain industry.

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12.00pm - 1.00pm LUNCH – Sponsored by DHL – will be served in Parkside Ballroom, Level 1

SESSION 7 - 1.00pm - 1.45pm10 The Asian Supply Chain


MARK MILLAR – Managing Partner, M Power AssociatesBayside Room 102, Level 1The spotlight is increasingly focused on the Asia region, with multinational companies seeking alternative and additional sources of growth, revenue and profits. In addition to outsourcing and offshoring procurement and production to lower cost environments, companies are also seeking to tap into the rising consumerism in Asia. However, Asia may be one region but it is certainly not one market. It is a massive geography comprising many different markets with a wide variety of supply chain challenges and opportunities. This session will explore the need for agile supply chains amongst the complex dynamics and the changing landscape in the ‘Asia Era’ and discuss the associated distribution challenges for shippers and service providers. Presentation will include supply chain insights into rapidly developing and emerging markets in Asia, including Vietnam, Indonesia and Philippines, as well as the giants of China and India.

Mark Millar leverages 25 years global business experience to develop and deliver enlightening and informative keynote presentations and to provide Consulting, Education, Advisory and Recruitment services that create value for clients by empowering superior performance in their supply chain ecosystems. Acknowledged as an industry thought leader, clients have engaged Mark as Speaker, Moderator or MC at more than 240 events in 20 countries. Mark serves on the advisory board of several leading organisations and his industry contributions have been recognised with a number of accolades, including being named as a “Pro-to-Know Thought Leader in Supply Chain”.


Demand Driven MRP - From ‘Push and Promote’ to ‘Position and Pull’

CHAD SMITH – Partner, Demand Driven InstituteBayside Room 103, Level 1Today’s integrated formal planning systems are fundamentally inappropriate for the volatile and complex circumstances in global manufacturing and supply chain landscape, forcing continual work-arounds and unsatisfactory compromises. See the blueprint for the future of formal planning; something called Demand Driven MRP (DDMRP). Introduced in the newest edition of Orlicky’s Material Requirements Planning, DDMRP is an innovative planning methodology that aligns resources, working capital, supply chain planning and execution to actual demand. DDMRP is innovative and intuitive for operational personnel. This technique is reaping huge benefits in early adopters including global giants like Unilever.

Chad Smith is the co-author of Orlicky’s Material Requirements Planning 3/E (McGraw-Hill, 2011). Chad is the co-founder of and a partner at the Demand Driven Institute. Chad and his partners have been at the forefront of developing and articulating Demand Driven MRP. Chad serves as Program Director for the International Supply Chain Education Alliance’s (ISCEA) Certified Demand Driven Planner (CDDP) Program. Chad is currently writing Demand Driven Performance – Using Smart Metrics, due out in summer 2013.


Distribution Centre - The Epicentre of Customer Value

KATIA LEONAITE, Principal Consultant, L5 ConsultingBayside Room 104, Level 1When managers are asked about how their organisation generates value, the mind often takes them to the manufacturing or service provision processes. Yet few would disagree that unless the very service or product is delivered to a customer, most if not all of that value can be very quickly and easily eroded.The decisions relating to the placement, design and operation of Distribution Centres have an enormous potential to add value to the customer. They also have a great potential to be a source of competitive advantage for the organisation. In this interactive presentation we will explore how organisations can tap into the potential that is too often left dormant in their DC operation.

Katia Leonaite is a dynamic Supply Chain Manager with over 15 years of industry experience ranging from Agricultural Transport, Mining and major Retail Chains. She holds an MBA from MGSM and is a sought after lecturer. Katia currently works with various Universities in developing and delivering courses in areas of Supply Chain and Change Management, as well as being the Principal Consultant of L5Consulting. Katia is passionate about helping businesses achieve competitive advantage through improving their supply chain management practices. Her career path has included permanent and contract roles with some of Australia’s leading organisation, including Patrick Corporation, Australia Post, Western Mining Corporation and Coles Group.


Supply Chain and Health Economics - Now and the Future

PAUL MIDDLETON – B.Com (Melb.) - Supply Chain Director , ANZ Healthcare – Smith and NephewBayside Gallery A, Level 1Who thinks that a Health Care Professional who spends more time with a patient is a good outcome? Who thinks that regularly weekly

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check-ups for patients with chronic conditions is good practice? Who thinks that a cheaper dressing obtained through tough negotiation by procurement people lowers cost for the health system? They are all metrics that have been widely used and frequently discussed in the health sector. What if you were told that the best outcome could be quite a no to all of these questions? What if by adopting and improved view of supply chain procurement we could assist in providing a more efficient and effective health care system?

Paul Middleton is currently the Supply Chain Director, ANZ for Smith & Nephew. Previously he has been National Supply Chain Manager for Ridley AgriProducts, Supply Chain Manager for L’Oreal and held a variety of sales and supply chain roles for Procter & Gamble Australia. He has also held numerous industry appointments through ECR Australasia and is a former Assistant Director of the AFGC. At the AFGC he helped establish ECR Australasia in Australia/NZ, project managed and assisted in the authorship of publications on topics including: demand forecasting, KPI development and replenishment.In his currently capacity he leads the Smith & Nephew Teams responsible for Demand and Supply, Logistics, Regulatory Affairs, Quality and Corporate Compliance and local manufacturing. He has also served for over 20 years as an Army Officer in the Reserve, including a number of postings in Special Forces and is a graduate of Army Command and Staff College in Canberra. His current role is as a Lieutenant Colonel at HQ 4th Brigade and has previously been appointed as Officer Commanding of key ADF force element providing assistance during floods events in Victoria 2010, 2011 and 2012.

11 Third Party Insourcing/Outsourcing

Outsourcing Implementation – Critical Success Factors

MODERATOR – MIKE OWENABE ESHKENAZI – CSCP, CPA, CAE – Chief Executive Officer, APICSCAMERON POOLMAN – Chief Executive Officer, Grays OnlineCASEY FISHER – Executive VP for Australia & NZ, Ceva LogisticsDOUG LAMBERT – Director, Ohio UniversityJOHN GATTORNA – Director, Gattorna AlignmentBayside Auditorium A, Level 1Deloitte’s 2012 Global Outsourcing and Insourcing Survey confirms that outsourcing is continuing to become mainstream, as another standard business practice that should be evaluated as business needs mandate. Not surprisingly, in such a deeply competitive economic environment, the now mainstream practice of outsourcing is challenged to deliver improved outcomes, higher standards and lower costs. What then are the critical success factors for outsourcing success? What’s really key to the successful implementation of outsourcing?In this session, local and international panelists share their views on the key implementation elements for success when outsourcing logistics or supply chain functions.The panelists will address both client and provide expectations during the outsourcing life-cycle.

Abe Eshkenazi currently serves as the Chief Executive Officer for APICS The Association for Operations Management. Prior to joining APICS, Abe was the Managing Director for the Operations Consulting Group of American Express Tax and Business Services. As CEO for APICS, Abe has led the association through organizational redesign, significant international growth and collaboration with other associations. Abe has provided business, operational, and compliance consulting services to professional service organizations, associations, tax-exempt and government organizations. His leadership roles include: change management, business process redesign, individual and organizational alignment. Abe has been a frequent speaker on outsourcing, non-profit mergers, and strategic alliances. In addition to his CPA, Abe holds a MBA in management from North Western University, Kellogg Graduate School of Management, a MBA in finance from DePaul University, and a BA from North Eastern Illinois University. Abe is also a Certified Supply Chain Professional, a Fellow of the American College of Healthcare Executives, and Certified Association Executive.

Cameron Poolman is the CEO for GraysOnline, overseeing and managing the privately owned business of over 400 employees. Cameron joined Grays in 1996 as a Trainee Auctioneer and Valuer. He became a director in 1999 and when the Grays Auction Group realised the potential to reach consumers through the online medium in 2000, GraysOnline was born and Cameron stepped up as the CEO. GraysOnline was a traditional auction company and Cameron has been the driving force in transforming the company from 100% traditional sales to 95% online sales. Cameron’s vision for GraysOnline, is to be the best discount website in Australia, providing a trusted, convenient and efficient service to both consumers and vendors.

Casey Fisher is the Executive Vice President for Australia and New Zealand at CEVA Logistics. Based in Melbourne, Casey is responsible for growing CEVA’s business and operations in the sub region through a focus on driving operational excellence and by leveraging the company’s unique range of integrated end- to- end solutions. Casey Fisher joined CEVA in April 2010 and prior to his current appointment was CEVA’s, Executive Vice President for Southeast Asia. In this role, he was responsible for driving the strategy, sales and business operations in the Southeast Asian countries. Before joining CEVA, Casey spent 11 years at Apple where he held various key positions and leadership roles covering a spectrum of functions, including supply chain management, manufacturing, procurement and product planning. His diverse industry experience includes tenures at Compaq and Ernst & young.

Douglas M. Lambert is the Raymond E. Mason Chaired Professor and Director of The Global Supply Chain Forum, at Fisher College of Business, The Ohio State University. Dr. Lambert has served as a faculty member for over 500 executive development programs in North and South America, Europe, Asia and Australasia. His publications include10 books and more than 100 articles. One of his articles describing the partnership model, “We’re in This Together”, was published in Harvard Business Review. He holds an honors B.A. and MBA from the University of Western Ontario and a Ph.D. from The Ohio State University.

Dr John Gattorna is at the forefront of supply chain ‘thought leadership in the world today. He has made it his passion in life to stay at the cutting edge, and the result is there for all to see and share- his last three books, the most recent being Dynamic Supply Chains; delivering value through people, FT Prentice Hall, Harlow, 2010.This book, and the research that underpins it, offers a way of dealing with the ‘new normal’ operating environment, which is characterized by volatility, and yet more volatility.John’s work has taken on a ‘whole-of-business’ feel and scope because he steadfastly believes that you can only transform enterprise supply chains if you transform the enterprise itself, hence his multi-disciplinary approach to supply chain design.Apart for researching consulting and teaching, John likes to share his best thinking with peers and business associates around the world, and this is why he organises various Davos-style events every few years- bringing the very best supply chain academics and practitioners together for a talkfest lasting three days. In December 2011, in Shanghai, John was named Supply Chain Asia ‘Visionary of the year’.

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12 Transport

One Regulator is Better than Eight: How to get your Slice of the Action

PHILIP HALTON – Supply Chain Director, ANZ, National Heavy Vehicle Regulator Bayside Room 105, Level 1From January 2013, Australia will for the first time have a single regulator responsible for movement of heavy vehicles. Over the next 20 years, this is estimated to deliver over $12 billion in benefits to the heavy vehicle industry; and combined with other single regulators in maritime and rail, will be part of up to $30 billion in benefits across the broader Australian economy over that time.This presentation will cover the key changes associated with a single regulator, what functions are in place from the start and what improvements are planned as part of a comprehensive forward work program under the Heavy Vehicle National Law.The presentation will also outline what people need to do within their supply chain businesses to get their slice of the huge opportunities that the National Heavy Vehicle Regulator will provide.

Philip Halton leads the Strategy and Business Development team at the National Heavy Vehicle Regulatory. Philip is responsible for ensuring the NHVR has the capacity and capability to fulfil our regulatory role, purpose and objectives. He leads the development and delivery of business strategies that increase the impact, efficiency and sustainability of our organisation.Philip is well-known and respected within Australia’s heavy vehicle industry and across government. Most recently he was the federal lobbyist for Australia’s livestock and rural transport industry, where he delivered tangible results for heavy vehicle operators. Philip has previously worked as a consultant, adviser or official to a range of clients in the transport, telecommunications and infrastructure industries and in various portfolios across state and Commonwealth governments.

13 The On Line Revolution

On Line Technology Comes to the Bush: The Elders ‘On Line’ Initiative: AgsureJAMES BLACK – Acting General Manager, Agsure, EldersBayside Gallery B, Level 1This paper covers the research, thinking and implementation behind Australia’s 1st national ‘On Line’ farm supplies business in Australia. Using a customer friendly E-commerce web site and supporting call centre to support farmers, Elders has pioneered a new ‘Direct to Farm’ business model and supply chain.The new model has moved the supply chain focus beyond bricks and mortar to a business to consumer model that is fast being accepted, by even the most remote farmers. During the presentation, the background research, applied strategy, challenges, and outcomes will be covered, along with lessons learned by Elders.

James Black is the acting General Manager of Agsure, the online and direct retail farm supplies division of Elders. After 5 years working in commodities for two global investment banks in London, he returned home to Adelaide to embark on the Elders challenge. Being a fourth generation crop farmer with a long family history of dealing with Elders, James was determined to make a positive contribution. He immediately set about writing the Elders online and direct retail farm supplies strategy and was instrumental in turning this strategy into a reality with the national launch of Agsure in October 2012. Along with his current role, he is also the National Commercial Manager of Agsure overseeing the finance, pricing, procurement, supply chain and IT functions of the business. He is embarking on building the most comprehensive freight and logistics network in rural Australia and is fully committed to growing Agsure into a relevant and successful farm supplies direct retailer.

SESSION 8 - 1.45pm - 2.30pm10 The Asian Supply Chain


PANEL - 2020 Asia Retail Supply Chains – What the biggest are doing and where they are headed!

MODERATOR – DAVID DOHERTY PANELMARK MILLAR – Managing Partner, M Power Associates CASSANDRA LEE – Executive Search Practice Manager – Asia Pacific, Logistics ExecGREG THOMAS – General Manager, FMCG, LinfoxMALCOLM DRUCE – Logistics and Operations Manager, Peter McInnesBayside Auditorium A, Level 1This panel of extensively experienced Asian Retail Supply Chain specialists will showcase where the main players in the Industry believe the crucial points of difference will be as retailers head to their 2020 milestones. Further, discussion will include how they are navigating the threats and embracing the opportunities and the step changes needed that will lead to the next phase of Asian Supply Chains and your potential role in this dynamic environment moving forward.Panelist will address the key issues raised by Julia Gillards recent White Paper on Australia’s role in the Asian Century.

Mark Millar leverages 25 years global business experience to develop and deliver enlightening and informative keynote presentations and to provide Consulting, Education, Advisory and Recruitment services that create value for clients by empowering superior performance in their supply chain ecosystems. Acknowledged as an industry thought leader, clients have engaged Mark as Speaker, Moderator or MC at more than 240 events in 20 countries. Mark serves on the advisory board of several leading organisations and his industry contributions have been recognised with a number of accolades, including being named as a “Pro-to-Know Thought Leader in Supply Chain”.

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Cassandra Lee’s proven and highly successful approach melds strategic analysis with aggressive process-driven search execution. She works with companies, not for them. As such, she has become one of the leading executive recruiters in her field today with a loyal client base and extensive professional network, including brilliant supply chain, procurement and business leaders at all levels of business operations globally

As General Manager - FMCG, Linfox, Greg Thomas is responsible for delivering supply chain solutions for the food, personal care, print, pharmaceutical and health care product sectors. Greg oversees sophisticated warehouse and transport operations to some of theAsia Pacific region’s leading FMCG businesses. He is also responsible for strategic development of business in key Linfox markets including many Asian countries and has been involved in due diligences for purchasing businesses in China.Greg has held many senior management positions within Linfox and is also currently the Chairman and Director of FoxPrint Solutions – a joint venture Print Solutions business.

Malcolm Druce has been involved in logistics for more than 30 years, within manufacturing, wholesale, retail, 3PL industries, & consulting. Malcolm has managed a number of functions including procurement, inventory management, demand planning, warehouse management, local distribution, and International logistics across those industries. Malcolm was instrumental in establishing the first 3PL in Mainland China to provide item level scan packing services, and went on to assist companies sourcing products from China with the logistics challenges they faced integrating offshore capability in China with their domestically based logistics capabilities.


“If it is Broken, Then How Do You Fix It?” Simplifying Complex Supply Chains Through Disciplined Change ManagementSIMON HINDS – Associate Director Commercial Operations, GS1Bayside Room 103, Level 1There are not too many countries in the world where the following 3 sentences fit together Cold enough to freeze the balls off a brass monkey, Hot enough to fry eggs and Further away than the back of Bourke. But these 3 sentences describe the geographical and weather variations that exist across Australia. Now this variation might not be an issue when transporting books but it becomes a big issue when you are transporting life saving vaccines which must be maintained at 2-8 degrees for the entire journey. GSK Australia utilises a unique esky based system to transport vaccines across Australia anywhere from Tasmania to the Northern Territory. A review of the cold chain breach events revealed an unacceptable breach rate. This case study describes the process undertaken by GSK to define and understand the problem and the solutions implemented to reduce the number of cold chain breaches. The principles of Lean and Six Sigma were systematically applied to identify the true root causes, select the appropriate responses, and execute actions to resolve the issues – this is all combined with in our philosophy of ADP (Advanced Delivery Program). Essentially this case study describes the use of supply chain for effective change management.

Simon Hinds currently the Associate Director of Commercial Operations at GlaxoSmithKline Australia and is responsible for the supply chain operations of both Vaccines and Pharmaceuticals across Australia and New Zealand. This incorporates responsibility for demand management and forecasting, channel and distribution management and management of all local service provider contracts in both countries. With direct team management of both demand teams and supply teams he has experience in expanding supply chain processes both locally and internationally.


Modern Picking Solutions & Ergonomic Best Practice Dexion RecommendationCHRISTOPH WOLKERSTORFER – Managing Director , TGW MechanicsBayside Room 104, Level 1In modern warehouses the actual money is earned at the picking workstation. On top of fast picking rates and efficient processes, ergonomy plays a role of paramount importance as requirements have changed in the last years and months. In this presentation, TGW will present their approaches for modern picking stations including current ergonomic best practices. Furthermore, Customer Case Studies will be used to highlight the importance of suitable picking engines in the background (e.g. ASRS, shuttles) in order to bring the process to life. The content is a mixture of theoretical and practical inputs which allows the audience to understand both requirements and solutions.

Christoph Wolkerstorfer is responsible for Life Time Services, Sales, Product Development and Product Management. During his 15 year career he has gained a wide range of experience in the world of high efficient intralogistic systems, system solutions, processes and technologies.

9 Supply Chain Value/ Chain Strategy

A Private Equity Perspective: Why Industry Must Focus on the Supply Chain During Difficult Economic Times

CARTER MCNABB, Partner, GRAANDREW COVENTRY, Operations Manager, Catalyst Investment ManagersBayside Gallery A, Level 1This presentation is a rare opportunity for the SMART audience to gain an insight into how private equity firms function: how they allocate capital for the best possible returns; and most importantly, how they see the supply chain as an opportunity to drive value.Leading private equity expert, Andrew Coventry, will reveal how private equity firms partner with management to build, expand and improve businesses, with an emphasis on investment and job creation – not shutdowns and ‘quick flips’ as is often portrayed in the media. Presented in the context of the long-term global and domestic economies, Andrew Coventry and supply chain expert Carter McNabb will explain how industry must focus on operational improvement to drive value creation, rather than rely on economic outperformance (as they may have in more prosperous economic times). This makes the supply chain a critical part ofa company’s success. The audience will learn how private equity firms assess the supply chain for value and improvement and will be shown examples of how supply chain improvements transpire to monetary gain.

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Carter McNabb is a founding partner of GRA, an expert consulting firm specialising in supply chain and logistics strategy, planning and execution. He has consulted extensively in the United States, Latin America, Asia and Australia to manufacturing, distribution, retailing and aftermarket organisations. He also authored and ran the ‘Managing Supply Chain Inventory’ and ‘Supply Chain Network Modelling’ courses within Monash University’s Supply

Andrew Coventry is an Associate Director at Catalyst Investment Managers, a leading midmarket private equity firm with a focus on investing in Australia and New Zealand. He is responsible for operational improvement across all areas of the firm’s portfolio. The Catalyst portfolio currently includes eight investments across Australia and New Zealand, covering a diverse range of sectors including manufacturing, trade distribution, retail, mining services and media. Andrew has undertaken projects with each of these businesses including corporate strategy development, business process redesign, pricing strategies, supply chain reviews and new market entry strategies. Andrew joined Catalyst in 2008 after working at L.E.K. Consulting as a management consultant advising clients on issues relating to strategy, M&A and performance improvement across a broad range of industries. Andrew holds degrees in Commerce and Engineering (Honours) from the University of Melbourne.

11 Third Party Insourcing/Outsourcing

Delivering Better Service, Lower Costs and Increased Innovation Through “Vested Outsourcing”

ANDREW DOWNARD, Director, AD Supply Chain Group Pty LtdDR. KARL MANRODT, Ph.D, Professor Department of Marketing and Logistics, Georgia Southern UniversityBayside Room 102, Level 1The workshop introduces the “Vested Outsourcing” concept to the Australian audience. Developed at the University of Tennessee,Vested is a hybrid business model for establishing highly collaborative, win-winbusiness relationships that helps companies intending to partner to actually contract and manage their most strategic business relationships collaboratively. The Vested approach has been described by World Trade Magazine as one of the worlds “50+1 Most Influential Concepts Impacting Global Trade” and was featured in the book Vested: How P&G, McDonald’s and Microsoft are Redefining Winning in Business Relationships. The workshop will begin with an overview of the “5 Rules of Vested Outsourcing” and will finish with an interactive session with participants completing a self-assessmentand benchmarking the 10 Ailments of Outsourcing. To ensure the session is participative as possible the interactive learning session will be run as a “World Café” session with attendees moving across a number of groups to develop their own lists of outsourcing ailments. These will be pulled together at the end and compared with the 10 Ailments benchmarks. Overall the session will be a mix of participants working in groups and material presented by the facilitators. The application of the self-assessment will also be conducted in groups. Attendees will also be provided with links to other free tools and materials from the Vested website.

During his 35 years in the Supply Chain arena Andrew Downard has spent time in the Military, Automotive and Distribution/Logistics businesses. He has had the benefit of being trained by Nissan in Japan in Kaizen and Continuous Improvement techniques. After leaving Nissan, Andrew headed up Honeywell’ Friction Materials Asia Pacific Supply Chain activities. In more recent years as Managing Director of a Supply Chain Consultancy Andrew has spent time working with clients to make improvements in their Supply Chain operations. This has led to a strong focus on Supply Chain Risk Management and Supply Chain Relationship Management.

Dr Karl. B. Manrodt, Ph.D. serves as a Professor in the Department of Marketing and Logistics at Georgia Southern University, located in Statesboro, Georgia. He earned his Ph.D. at the University of Tennessee. He was recognized as a “2004 Rainmaker” by DC Velocity Magazine and in 2010 was awarded the Terry Smee Trophy (best speaker) at the SAPICS conference in Sun City, South Africa. Dr. Manrodt also had served the profession in several forums, including the Board of Directors for the Council of Supply Chain Management Professionals as well as other leadership roles with WERC. The author of five books and over 100 articles and monographs, Dr. Manrodt has shared these insights in over 200 presentations across the globe.

12 Transport

Cost Effective and Efficient Freight Equals Online Success

PAUL MANTELLA, Associate Director Freight and Logistics, AECOMBayside Room 105, Level 1In concert with what is happening globally, Australian businesses are quickly scrambling to join the online marketplace by either commencing online sales channels or developing omni-sales channels to compete in both Australian and international markets. Many companies are quickly coming to the harsh realisation that it is not just their clever positioning; unique product ranges, effective target marketing or product pricing that will assure them of online success. Success will be based on whether companies can develop an appropriate and cost-effective distribution network that is ‘fit for purpose’. The combination of specific product profiles and distribution profiles throughout Australia’s relatively small and dispersed population, is presenting an enormous challenge to Australian businesses trying to compete against bricks and mortar, as well as overseas online suppliers.Product pricing and cost-effective delivery quite often make online sales unprofitable or marginal at best for local online suppliers.With the support of AECOM, Elders Australia embarked on this journey in October ( 2012 ) with the commencement of its new online sales channel. Elders was challenged by how to compete effectively with overseas supply, low overhead independent suppliers and low order value to delivery cost ratios – whilst promising on-farm delivery to more than 17,500 postcodes across Australia.This case study will illustrate how suitable carriers were identified, their service delivery and coverage were assessed and due diligence, particularly for compliance, were reviewed. In addition we will demonstrate how Elders were able to construct a freight delivery matrix that could assure potential first time online buyers of reliable delivery and competitive product/freight combined pricing in response to their on-line order profiles. Only when cost-effective freight solutions could be identified right across Australia, were Elders able to confidently move forward and commence its service.

The ANZ Transportation and Planning & Advisory teams are pleased to welcome Paul Mantella, who joined the VicTas team in October as Associate Director – Freight & Logistics. Paul will play a fundamental role in developing a freight and logistics service offering, particularly to the private sector and combine AECOM’s expertise in transport network planning & design with his 25 years experience in supply chain & operations management in numerous industry sectors, warehousing & distribution, inventory management & procurement.Paul’s experience and expertise comes from having managed major supply chain transformations, establishing efficient supply chains for major corporations, redesigning and developing the correct supporting transport and warehouse infrastructure as well as advising clients

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2.30pm – 3.15pm

Quarter Plenary APROFESSOR SUZANNE BENN – UTS Business

Sustainable Supply Chains: Moving Towards Strategic Sustainability

Bayside Room 102, Level 1

Quarter Plenary BTONY MUNNS – Director, Kilcoy Pastoral Company

Dead in the Water to Top of the PackBayside Auditorium A, Level 1

Quarter Plenary C

NATHAN TAYLOR – General Manager, Real Time Logistics, Dematic

Why information when and where you need it is the most critical link in the supply chain


Quarter Plenary DDAN BASMAJIAN – President, Optricity

Fortifying your Operations: Deploy Today’s Top Six Leading Slotting Optimization Concepts And Avoid Costly Pitfalls

Bayside Gallery B, Level 1

3.15pm – 3.45pm

AFTERNOON TEA – Sponsored by GRA – will be served in Bayside Grand Hall

3.45pm – 4.45pm

Closing KeynotePHIL RUTHVEN – Chariman, IBIS World

The Future; The Fast Changing Supply Chain in a c hanging World


4.45pm – 5.00pm

Conference Close

DAY 2 – Thursday June 27, 20132.30pm – 5.00pm

on the best strategy to compete in fast-paced FMCG ( Fast Moving Consumable Goods ) retail environments.The view is now commonly held that companies don’t compete, but their supply chains compete and on this basis, Paul will be working with new and existing AECOM clients to establish the most efficient supply chain and help clients with their most important cost and efficiency drivers being transport, warehousing & distribution, inventory management and procurement.

13 The Online Revolution

The Online Revolution and Logistics

LAURIE MACOLINO, Chief Executive Officer, C8Group P/L

Bayside Gallery B, Level 1Online sales are growing faster than any other part of the retail industry – whether it is fashion, food, or gadgets. One advantage is that it has brought down the value of goods, which means: (1) The consumers’ dollars go further (2) The traditional retailers, with all their fixed overheads, are experiencing reduced margins.

The C8Group has enhanced the new revolution in retail and has created systems to make the entire process as smooth as possible, thus ensuring a pleasant customer experience. Combining; (1) New Logistical Systems – enabling a seamless link between C8Group and the “retailer” (2) Warehouse Operations in Sydney, Melbourne, Brisbane, Auckland, Los Angeles, Hong Kong and Shanghai (3) Relationships with a multitude of various Post Offices around the world, as well as, courier companies

C8Group is able to manage the online supply chain with ease and efficiency, and results in: (1) The online retailer utilising the C8Group systems as its Customer Service Portal (2) The customer experience is very efficient, as the customer is kept up to date on the status of the order, and has the ability to login to the portal and track the order – no matter where the goods are coming from in the world This has now enabled the online retailer to be able to purchase product from anywhere in the world, and deliver it to a customer, no matter where they are in the world, with efficiency, knowledge and within their delivery service criteria – something that a traditional retailer would find very hard to do. Some of C8Group’s customers are Living Social, Cudo, BBC, Camilla, Sheike, Sanity.

Prior to his present senior position (as Chief Executive Officer of the C8 Group), Laurie Macolino was Chief Executive Officer of IFS Group Holdings Limited, an international logistics organisation based in Sydney with offices in Melbourne, Brisbane, Auckland, Chicago, New york and London, and associate offices worldwide. Those activities involved him in international logistics, organisational assessment and restructuring, corporate governance procedures and implementation, policies and procedures development and implementation, electronic commerce, creating economies of scale and scope from the implementation of e-commerce and internet strategies, industrial/employee relations, international corporate/tax structuring and capital raising, strategic planning, sales and marketing strategies, growth financing and management, industrial negotiation and corporate mediation, and mergers and acquisitions.

3.15pm - 3.45pm AFTERNOON TEA – Sponsored by GRA – will be served in Bayside Grand Hall

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“AS THE ONLY SUPPLY CHAIN AWARDS RUN BY THE INDUSTRY, FOR THE INDUSTRY, WINNERS OF THE SMART AWARDS IN 2013 WILL ENJOY PRESTIGIOUS RECOGNITION AMONGST THEIR PEERS, COMPETITORS AND CUSTOMERS,”Allan A. Murray CSM, Chair, Smart 2013 Awards Committee

Supply Chain Industry Dinner Sponsor

Smart Award Sponsors

Smart Awards & Supply Chain Industry Dinner

Don’t miss the premier event in the supply chain industry’s social calendarThursday, June 27 6.30pm for 7.00pm startPARKSIDE BALLROOM Convention Parkside Level 1Dress: Lounge Suit

The Supply Chain Industry Dinner is always eagerly anticipated, and a great way to relax and celebrate the industry achievements at the close of Smart Conference & Expo.At the Supply Chain Industry Dinner, the Smart Awards for Supply Chain Excellence will be presented to one of the finalists in each of the following categories:• The Award for Excellence in Manufacturing Supply Chains• The Award for Excellence in Supply Chain Management and Distribution• The Award for Excellence in Transport & Logistics• The Award for Excellence in Procurement• The Award for Excellence in Event, Humanitarian or Military Logistics

There will also be the announcement and presentation of the Smart 2013 Award to an individual in Recognition of Outstanding Contribution to the profession of Supply Chain Management, an award presented to Air Vice Marshall Margaret Staib, AM, CSC, Commander Joint Logistics in 2011.

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apicsAU The Australian Production and Inventory Control Society Limited (apicsAU) is a membership society that exists to foster professionalism in manufacturing and associated supply chain activities. It specialises in providing education and learning opportunities for the management of resources and supply chain, including production and inventory management, warehousing and distribution, procurement and materials management. Operating in Australia since 1963, apicsAU is a non-profit organisation, with active chapters in NSW, Victoria, Queensland, Western Australia and South Australia. In addition to extensive education programs, chapters offer local activities that facilitate the exchange and advancement of practical knowledge, ideas and techniques. Activities include meetings, short courses, site visits and conferences. Membership of apicsAU is open to any person with an interest in operations management and provides access to educational programs, a network of industry professionals, real-world learning opportunities, articles and information. Contact [email protected] or visit www.apicsau.org.au for more information.

LAAThe Logistics Association of Australia (LAA) represents the interest of professionals in logistics and the supply chain. OUR VISION : A strong and vibrant Australian Logistics and Supply Chain Industry developed and maintained through the contributions of a diverse, passionate, professional and engaged membership. OUR MISSION: To serve and advance the Logistics and Supply Chain profession in Australia by providing a highly regarded and relevant member association which: • Creates value for members and stakeholders through our

professionalism and delivery of quality programs and events; • Demonstrates our values of being authoritative, engaged in industry

debate and encouraging life-long learning through our actions; • Encourages, recognises and rewards achievements and excellence

within our profession, and • Collaborates openly and responsibly with relevant organisations.

ASSOCATION PARTNER APICS - The Association for Operational ManagementAPICS The Association for Operations Management is the global leader and premier source of the body of knowledge in supply chain and operations management, including production, inventory, materials management, purchasing, and logistics. Since 1957, individuals and companies have relied on APICS for its superior training, internationally recognized certifications, comprehensive resources and worldwide network of accomplished industry professionals.

CIPSA CIPS exists to promote and develop high standards of professional skill, ability and integrity among all those engaged in purchasing and supply chain management. CIPS assists individuals, organisations and the profession as a whole.

CILTA CILTA covers all those who work transporting passengers, moving freight and managing Australian domestic and international supply chains. CILTA’s accredited, certified and recognized development programs, along with its networking and event opportunities truly offer its members ‘the way forward for industry professionals’. Specifically CILTA aims to provide leadership in research, policy and professional development and to support continuous improvement in the Logistics and Transport Industry. CILT was established in the UK in 1919 and has been operating in Australia since 1935. CILTA is part of the CILT International network with over 33,000 members working in 100+ countries. Involve - Inform – Recognise – Develop

SCLAA The Supply Chain and Logistics Association of Australia (SCLAA) is Australia’s largest association for Supply Chain and Logistics SME’s, professionals and practitioners.We are a member based organisation and at our very core is our mission to serve and advance the interests of Supply Chain and Logistics professionals and practitioners (SCL) in Australia. We do this through the development of the profession and practice of SCL, collaboration with industry stakeholders and promotion and recognition of world’s best practice.We encourage membership from all persons involved in Supply Chain activities including those working in SMEs with a view that advancing their knowledge of the supply chain will provide particular benefits not generally considered available to Small Medium Enterprises. We have local Committees in every State and Territory of Australia, who organise regular events for our members and a National Board who organise National Events. The National Board has representatives from every State and Territory as well. We are truly representational across Australia..

NAWO - (National Association of Women In Operations) Our Vision: Be recognised as the leading body that champions women in operations. Our Objective: A greater number of talented women in operations, now and in the pipeline.Our Focus: NAWO has three primary aspirations: 1. Understand what practices are working well within Australian

operations that could be applied to improve the employment proposition of other organisations;

2. Provide practical tools, education and mentoring to help women working in operations to enrich their career and to provide fertile ground for professional development;

3. To influence the diversity agenda at CEO/executive and/ or governmental level to help industry better understand what they need to improve to ensure a robust pipeline of female talent.

SCC – (Supply Chain Council) The Supply Chain Council is a global nonprofit organisation whose framework, improvement methodology, training, certification and benchmarking tools, help member organisations make dramatic, rapid, and sustainable improvements in supply chain performance. The Supply Chain Council’s product Supply Chain Operations Reference (SCOR®) Model is the world standard for supply chain management, providing a unique framework for defining and linking 550 performance metrics, 200 processes, 500 best practices, and 500 people skills into a unified structure. The Supply Chain Council has members worldwide and has established international chapters in Australia/New Zealand, Europe, Greater China, Japan, Latin America, North America, South East Asia, and Southern Africa.

GOLD SPONSORSCEVA As one of the leading non-asset based supply chain management companies, CEVA provides world class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in Contract Logistics and Freight Management, alone or in combination.CEVA’s integrated global network has facilities in over 170 countries and approximately 51,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions.At CEVA we are focused on delivering operational excellence to our customers, each and every day. By uniting and working together, we focus on growing our business by offering outstanding supply chain services to our customers and developing our business to support theirs. At every link in the supply chain, we help make business flow.

Smart Expo - Sponsors & Supporters

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DEMATIC At Dematic we have a passion for innovation and quality and a commitment to creating logistics results for our customers. We provide a comprehensive range of intelligent warehouse logistics and materials handling solutions for manufacturing and distribution that are designed to meet the demands of an ever-changing supply chain landscape. In addition to our extensive local team, Dematic customers have unique access to best practice through our global network. Dematic’s nationwide customer service team is dedicated to optimising system uptime and our Real Time Logistics group delivers proven IT systems designed to optimise distribution efficiency, accuracy and productivity.

SILVER SPONSORPOWLETT GROUP Powlett Group is a specialized consulting firm focused on supply chain and logistics strategy, solution planning & systems execution. We can define supply chain strategies, structures, operating processes and systems required for superior performance. We focus on delivering superior results to our clients via robust metric measurements and project management methodology.

SPONSORSCHEP CHEP Australia offers managed, returnable and reusable packaging solutions to companies across the globe. Since 1956, CHEP’s technology and know-how have helped some of the world’s best known brands including Procter & Gamble, SYSCO, Kellogg’s, Kraft, Nestle, Ford and GM get to market. CHEP’s supply chain solutions help customers store, protect and move goods from production to point of consumption in a safe, cost efficient and environmentally sound way. Whether moving raw materials, meat, fresh food, bulk liquids, car parts or consumer goods, we apply the technology and thinking to make goods movement leaner, greener and safer. CHEP’s solutions lower customers’ supply chain and bottom line costs and reduce operational risks. Using CHEP, customers can better focus their valuable resources on their core business. With a pool of over 300 million pallets and containers worldwide, CHEP has more than 7,500 employees and operates in more than 50 countries. For more information about CHEP visit: www.chep.com.

DEXION Dexion is a specialist in designing smart distribution solutions and integrating them into a customer’s business.We bring together distribution functions and materials handling equipment with sophisticated software to build systems that increase productivity and profitability. We specialise in ASRS, Conveyors, Sortation Systems, Carousels, and Paperless Order Picking such as RF, Pick to Light and Voice. In addition, Dexion’s Realtime Distribution System (RDS) is a fully fledged WMS and WCS, which can optimise every function within your distribution centre.The Dexion approach is unique, in that we will source the best available technology from a range of specialist partners from around the world. Our philosophy is simple: find whatever it takes to achieve the best possible outcome for our customers.

DHL DHL is the global market leader in the logistics industry and “The Logistics Company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education.Locally in Australia, DHL Global Forwarding and DHL Supply Chain combined, service over 10,000 customers in a number of industries including: • Airline Business Solutions • Automotive • Chemicals • Consumer • Energy • Engineering & Manufacturing • Life Sciences & Healthcare • Retail • Technology With 50 sites and a total footprint of almost 500,000 square metres, DHL Global Forwarding and DHL Supply Chain are supported by almost

4000 employees and a fleet of over 250 owned, leased or contracted vans, trucks and trailers.

GS1 GS1 Australia is the Australian member of the global GS1 organisation. It enables over 17,000 members from businesses of all sizes across 22 industry sectors to enhance their efficiency and cost effectiveness by adopting GS1 global supply chain best practises including barcode and numbering standards, services and solutions. GS1 Australia is at the forefront of eCommerce and supply chain management initiatives, helping Australian businesses to adopt the world’s best practice supply chain management techniques and streamline their processes to enable fast, efficient and accurate flow of information between trading partners through automation.GS1 Australia offers a wide range of services to support businesses, their industry associations and trading partners to work smarter and more efficiently with the GS1 System, and improve the way they do business.GS1 Australia is a not-for-profit organisation and all services are provided on a cost recovery basis.For more information visit www.gs1au.org

GRA GRA is an expert consulting firm covering the end-to-end supply chain; from network optimisation to operational improvement to logistics execution. We offer professional services and supply chain planning and optimisation systems across a broad range of industries. We’ve worked with more than 200 companies over the last 16 years, turning supply chains into competitive advantage. GRA is uniquely positioned in the supply chain consulting market, offering success-based fee arrangements, whereby our remuneration is linked to our client’s realisation of actual, documented improvements.GRA work with you until sustainable results are delivered.

HIRE CAPITAL It is our aim to work with a family of partners who value their human capital as the assets they are and not objects that complete transactions.In order to achieve this aim we work hard to assist our partners’ in both acquiring the best human capital and developing an environmentthat gets the best results through awareness and implementing change that affects the quality of workplace participation.We see an important role for us to play in elevating the awareness of relationship as the vehicle that increases participation in the workplace.Working harder doesn’t mean staying back late at the expense of reading the kids a story at bed time. It is often the individual who leaves at 5 that generates the most quality and quantity of output. Poor understanding of human behaviour costs many enterprises considerably more than poor process or underutilized capacity.Lack of awareness about how people’s minds work almost ensures that most will do just enough to get by. With a little knowledge of human-dynamics introduced into the workplace an amazing transformation can happen.

IBM IBM is a global technology and innovation company that works with forward-thinking enterprises, institutions and people to help make the world work better. Through our Smarter Planet strategy, IBM helps companies, governments and cities infuse intelligence into the systems and processes that make the world work — from power grids, buildings and roadways to agriculture and waterways. IBM’s clients span many different kinds of enterprises and represent every major industry and endeavour. Supply chain management solutions from IBM deliver supply chain planning and execution capabilities across the extended enterprise, enabling companies to anticipate, control and react to demand and supply volatility within the supply chain. Managing how and where you fulfill orders, how much inventory you should store where, and the planning and execution of your shipments to meet customer commitments. IBM provides the ability to understand, manage and direct the supply chain in order to make the supply chain smarter.

JDA SOFTWARE JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail

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merchandising, store operations and all-channel commerce solutions to help companies manage the flow of goods from raw materials to finished products and into the hands of consumers. JDA’s deep industry expertise and innovative cloud platform help companies optimize inventory, labor and customer service levels. As a result, JDA solutions have become the standard for the world’s leading retailers, manufacturers and distributors. To learn more, visit jda.com or email [email protected].

LABOURFORCE IMPEX PERSONNEL PTY LTD Labourforce has been providing successful staffing solutions to a growing client base since 1998 in the warehousing, logistics and manufacturing sectors. We have the experience and staying power to offer you an unrivalled level of service, whatever your recruiting needs. Drafting in temporary arms and legs is not what we are about. Labourforce views our initial contact with clients as the start of a long and productive partnership thanks to our unique approach to staff selection which include in-house pre-employment physicals and drug testing. Find out how we can provide professional staffing solutions to your business by calling us on 13 30 91 or visiting our website www.labourforce.com.au.

MARKET MOTION Market Motion has a strong, proven track record across a range of industries to provide products and services for companies with fleets and mobile resources to enable their operational intelligence in five key areas; Business growth through improved cost management and customer service, employee productivity, resource efficiency and safety. Market Motion works with our Strategic Partner, Roadnet Technologies Inc to provide their innovative fleet management solutions into the hands of forward thinking fleet and mobile resource managers in the region. Through a suite of applications, the Roadnet™ Transportation Suite offers optimised route planning and scheduling, real-time wireless dispatch and GPS, strategic territory planning, vehicle telematics, web-based reporting and more. The Roadnet™ Transportation Suite software products are proven to provide tangible and intangible benefit for our customers including:• Lower operating costs: fuel, time, labour and maintenance• Increased productivity of assets/mobile resources through clear

performance expectations and efficiency.• Improved sales team effectiveness and service to our customers’ clients• Savings in critical resources• Improved safety by monitoring risks and reducing injuries• A flexible, end-to-end integrated platform to solve complex fleet and

mobile resource problems.

SICK PTY LD SICK is one of the world’s leading manufacturers of sensors, safety systems and automatic identification products for Factory Automation, Logistic Automation and Process Automation applications. Whether automating factories or optimising distribution centres, or monitoring emissions from a stack, SICK provides cost-effective solutions. With its comprehensive portfolio of products, SICK Australia provides engineered system solutions and services that take into account operation efficiencies. Thus, SICK is in a perfect position to help the Courier, Express and Postal (CEP) industry surmount the challenges they face in the industry today.

SCHAEFER According to the annual ranking of the largest material handling systems suppliers by US publication “Modern Materials Handling”, SSI Schaefer has emerged first on the Top 20 list for the seventh consecutive year.With annual sales of over $3 billion, 9,000 employees, 53 subsidiaries and service offices in 35 countries and 16 production sites worldwide, SSI Schaefer is the world’s largest supplier and manufacturer of automated systems and industrial storage solutions.SSI Schaefer offers a wide and competitive range of solutions to meet the needs of the warehousing and distribution industry and we have many excellent reference sites in this respect. In addition to manufacturing the widest portfolio of storage equipment and plastic containers, we have a world class offering in order picking systems including our state-of-the-art conveyors integrated together and managed by our proven and flexible software. Schaefer manufactures its own automation equipment including ASRS and conveyors, and maintains over 500 software and IT people in-house.

SWISSLOG We are a leading global full service provider of integrated solutions for logistics automation in warehouse and distribution centres. Swisslog’s solutions increase performance and flexibility, reduce response times and minimize logistics costs. The portfolio of services ranges from consulting to design, implementation and lifetime support. The focus is on the retail, food & beverage and pharmaceutical industries. With automated storage and transfer products including conveyor systems, high bay AS/RS, pallet and case buffering through to retrieval and picking at a pallet, case and unit level, Swisslog has the solution to provide the step change your business is looking for.

SYNERGY SEARCH Synergy Search is a specialist executive search organisation within the Supply Chain, Procurement, Logistics and Property sectors across Australasia. As a boutique niche Search business, we are uniquely positioned to provide bespoke solutions to clients and candidates through our in-depth value chain knowledge and networks. We specialise in the provision of search assignments, finding difficult skill sets and working with clients who have been exposed to poor recruitment practice and have the need to turn around distressed recruitment projects. Our close links with respected professionals across multiple industries allows us to have unparalleled access to high calibre personnel that would bring outstanding benefits to the businesses that we are in partnership with. We not only offer executive search services, but we also assist our clients with executive coaching needs, project delivery, consulting and job description creations.

TELFORD’S Telford’s is one of Sydney’s largest charter fleets of buses and coaches, providing the type of vehicle for every journey - large or small. With over 30 years experience Telford’s has been operating as a major supplier of buses and coaches since 1978 and can provide excellence in service.Telford’s ability to meet every charter need, large or small with, most importantly, the personal touch that can only be experienced from a family owned and operated company.

AWARD SPONSORSKPMG KPMG understands the sector specific business issues and supply chain leading practices necessary for success in today’s complex market place. For more than 20 years our team of supply chain professionals have been working with leading organisations to help them achieve their goals.At KPMG we combine our strategic supply chain methodology with our leading supply chain maturity model focused on risk, cost and performance management. We work with clients to change the way you view cost, and bring real discipline and challenge to the identification of improvement opportunities, converting these into a deliverable program.

POWERLIFT MATERIAL HANDLINGPowerlift Material Handling is a leader in the Material Handling industry with over 25 years experience in the Australian market. Our national business operates in all major Australian cities with 6 company owned branches in Sydney, Newcastle, Melbourne, Brisbane, Adelaide and Perth and an extensive dedicated independent dealer network throughout regional Australia.Powerlift Material Handling offers a full suite of services including new & used equipment, equipment servicing, spare parts, training and long and short term rental options. Powerlift is the authorised distributor of the premium Nissan Forklifts and the value for money HC range. All our services are backed by our professional and qualified team of dedicated employees, including over 75 technical resources enabling us to meet all of our customer needs. Powerlift Material Handling is dedicated to meeting the requirements of the Australian material handling industry. From the yard to the warehouse we have you covered.Visit our website at www.powerlift.com.au or call us on 1300550607

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COACHESSite visits depart from the main entrance of the Sydney Convention Centre Bayside, off Darling Drive, north end (shopping centre end) at 8.00am sharp

TOURSReturn at approximately 4.30pm

BADGESMust be worn at all times during the site visit tours

DELEGATESAre requested to assemble just inside the main entrance of the Sydney Convention Bayside, off Darling Drive, north end (shopping centre end)Delegates must wear appropriate shoes (no high heels or open toe shoes) Delegates will need to supply their own safety jackets. Most sites prohibit the use of cameras.

Each tour will have a TOUR CAPTAIN

The Site Visit program is sponsored by

Site Visits

Tuesday June 258.00am – 4.30pm

TOUR 1 Qantas GraysOnline Seton / Brady Australia

TOUR 3 Amcor Gerard Lighting Fuji Xerox

Friday June 288.00am – 4.30pm

TOUR 4 BIG W Blum Living Lab

TOUR 5 Department of Defence Garden Island site Chep

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Notes

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Notes

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From the Industry

Logistics Association of Australia“Smart Conference & Expo 2013 offers a unique opportunity for insightful logistics and supply chain professionals and practitioners to step outside their daily challenges and understand how others manage the task of maintaining and enhancing the critical links in their organisations supply chains. I am proud to say that not only is LAA a part-owner of the conference, but our members and sponsors continue to demonstrate true leadership through their amazing levels of participation.Leadership of this calibre is exactly what our industry requires and I look forward to others meeting our challenge. Participate to your fullest at our conference and enjoy the resulting personal and professional benefits”Mike Owen – President – Logistics Association of Australia (LAA)

Australasian Production & Inventory Control SocietyIndustry in Australia is facing many challenges, and how we rise to them is often determined by our knowledge, skill and understanding of the issues we face. Whether you are competing in global markets, or just trying to surviving in tough local markets, opportunities to streamline, improve or change your supply chain can add significant benefits to your business and those of your partners. Supply Chain improvements have the potential to add directly to the bottom line, and you need to be at the SMART event to see how business can use the supply chain effectively to improve and sustain business performance. The biennial SMART conference is the recognised source for obtaining and sharing knowledge of our supply chains. The streamed sessions will enable you to select relevant and industry specific topics to assist you with your supply chain improvement program, and help you to network and make contacts with world renowned experts. If you are not participating, then your competition will gain the advantage. apicsAU is pleased to be a major partner for this year’s SMART conference and exhibition, and we encourage and welcome your attendance at this premier supply chain event. Peter Lomman – National President, apicsAU

Smart Conference 2013 is proudly brought to you by

In association with the following professional bodiesChartered Institute of Logistics Transport in Australia (CILTA)“Smart 2013 provides a real opportunity for people involved in transport and logistics to learn of the ongoing achievements occurring in the industry, and to participate in the future development of the industry”Andrew Stewart, Chairman, CILTA

Supply Chain & Logistics Association of Australia (SCLAA)“Whether you are new to the industry or a long serving participant, there is much to gain from the networking and educational opportunities that Smart Conference & Expo will present”David Rogers, National Chairman SCLAA

National Association of Women in Operations (NAWO)“At NAWO we are focused on developing the pipeline of talented women in non-traditional roles and industries, and many of our Professional Development events focus on the leadership, behavioural and networking aspects of career management in male dominated professions and industries. When it comes to technical skills development however, we look out in industry and collaborate with organisations and events that can support our members. For that reason we recommend the SMART 2013 conference to NAWO women in production and logistics roles.”Angela Tatlis, Chair, NAWO

Supply Chain Council Inc (SCC)“The Supply Chain Council is very excited to support SMART Conference & Expo 2013 – Australia’s most prestigious, popular and longest running supply chain conference. The SMART Conference perfectly aligns with the very essence of our existence, and that’s assisting industry to achieve world’s best practice in supply chain management. We are proud to support SMART Conference which continues to deliver the largest volume of the highest quality speakers than any other event in Australia.”Sharyn Grant, Member Development Manager, Australia & New Zealand Chapter

Sponsors

MHD Supply Chain Solutions Magazinewww.intermedia.com.au

Transport & Logistics Newswww.tandlnews.com.au

Media Partners

Gold Sponsors

Silver Sponsor

For being an important part of SMART 2013 Conference.We trust you enjoyed this leading supply chain event.We look forward to seeing you again at SMART 2015 which will be held in Melbourne in May 2015.

THANK

YOUSmart Conferences Pty LtdABN 82 093 453 948PO Box 55, Glebe NSW 2037T +61 2 9660 2113F +61 2 9660 4419E [email protected]

www.smartconference.com.au

Sponsors Award Sponsor

In association with these leading supply chain professional bodies

Proudly brought to you by Media Partners Gold Sponsors Silver Sponsor

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