program: college achieve and retention experience (c.a.r.e...

Program: College Achieve and Retention Experience (C.A.R.E.)

FY 15 Annual Report Mission: The College Achievement and Retention Experience (C.A.R.E.) at Honolulu Community College strives to foster an environment of accountability, support, and achievement. Our commitment is to:

Increase student success through proactive intervention and increased interaction with students, faculty, and staff.

Increase student success through guidance, personalized assistance and support as well as access to programs and services that develop attitudes and behaviors necessary for success.

Increase student success through collaboration and cooperation with students, faculty, staff, and support services.

Goals/Service Area Outcomes: The C.A.R.E. program at Honolulu CC helps students achieve success by helping students achieve these outcomes:

1. Demonstrate the use of self-management skills necessary to succeed in new and increasingly challenging academic environments.

2. Take responsibility for their learning; set goals and prioritize; and self-assess progress to succeed in varied and challenging academic environments.

3. Recognize and address obstacles and use all appropriate resources to further learning as a worker, family member and community citizen.

Part I. Program Demands

A. Staff 1. Number, Type, and Title

a. 2 FTE faculty members b. 1 APT c. 1 casual hire

B. Cost of Program 1. Operations - $1652

a. Fix Cost b. Other

2. Student Employment - $8828 C. Revenue Generation – N/A

1. Purpose – N/A 2. FY generated amount – N/A 3. FY expended (including encumbrances) amount – N/A

a. Description of expenses – N/A Part II. Quantitative Indicators (ie. Gate counts, # of services providing, # of

students serviced) Gate Count Contacts (# of contacts):

Activity Title Description Fall 2014 Count

Spring/Summer 2015 Count

Total

Academic Alert/MySuccess

Follow up on instructor referrals for students who were at risk of failing the course. The purpose is to provide the support to help students continue in the course and connect them to resources on campus.

1,346 (duplicated)

1277 (duplicated)

2623 (duplicated)

Academic Alert/MySuccess Follow up Referrals

Follow up system for students who were referred to CARE from the MySuccess Academic Alerts

N/A 170 (duplicated)

170 (duplicated)

Walk-in and appointment advising

Types of advising include general personal, academic, career and financial aid focus as well as connecting students to various resources and departments on campus and in the community.

388 (duplicated)

500 (duplicated)

888 (duplicated)

COMPASS Placement

Advising FY students who are placed into Math 9 and Essentials English about the course expectations in

90 91 181

relation to their intended major.

ACT Placement Evaluated ACT/SAT scores for recent High School graduates to determine placement into English 100 and/or Math 103

21 3 24

Campaign Calls - Registration

Encouraged continuing students to register for the following term

1229 (total number on call list)

1800 (Spring 2015 only – total number on call list)

3029 (total number of students on call list for F’14 and Sp’15) 1588 (Students who have registered based on campaign efforts)

Campaign Calls – non-payment

Reminder call to students to pay tuition prior to purge date

N/A 1214 (Fall 2015 term)

1214

Academic Coaching

Provided academic coaching for students enrolled in the College Experience Week and Development Education courses to help them persist each term

30 (unduplicated)

12 (new students added to coaching)

42 (unduplicated)

Math 9 Presentations

Conducted weekly presentations focused on college success skills

136 (based on enrollment)

153 (based on enrollment)

289

such as note-taking, time management, test anxiety, etc.

Essentials English Acceleration

Provided students, whose COMPASS scores are 5 points away from placing into English 22, an opportunity to submit a writing sample that will be evaluated by an English instructor and to determine if students can be placed into a higher level writing course.

19 13 32

COMPASS Bootcamp Program

Tracked students who signed up for a free Summer Bootcamp session to help them prep for the COMPASS placement.

52 73 125

Part III. Assessment of Service Area Outcome A. Expected Level of Achievement (of each SAO)

This section contains assessments for the following services that are provided by C.A.R.E. faculty and staff

CARE Evaluation 2014-2015

What were your reasons for this visit? Please choose all that apply.

Answer Options Response Percent

Response Count

Academic Alert 6.0% 4

Create an education success plan 14.9% 10

Asssistance with Financial Aid 13.4% 9

Assistance with Registration 41.8% 28

Assistance with solving a campus related problem 4.5% 3

COMPASS test placement 35.8% 24

Other (please specify) 10.4% 7

answered question 67

skipped question 0

Number Response Date Other (please specify)

Categories

1 Jul 16, 2015 8:53 PM STAR 2 Apr 8, 2015 10:06 PM enrollment 3 Feb 15, 2015 1:39 AM help with fasfa 4 Feb 13, 2015 10:10 PM mentoring 5 Jan 26, 2015 11:56 PM Registering for classes

6 Dec 29, 2014 10:00 PM transcript evaluation request

7 Dec 29, 2014 9:59 PM regestration

The CARE Staff assisted me with identifying and utilizing resources on campus. (Check all that apply)

How important do you feel this office/program is to your progress and success as a student?

Answer Options Response

Percent Response Count

Very Important 89.6% 60

Somewhat Important 10.4% 7

Not important 0.0% 0

Not applicable 0.0% 0


skipped question 0



ACCESS 16.3% 8

Career Services 18.4% 9

Tutoring 16.3% 8

Financial Aid 26.5% 13

Writing Center 10.2% 5

Library 12.2% 6

TRIO-SSS 12.2% 6

Native Hawaiian Center 8.2% 4

Academic Counseling 63.3% 31



skipped question 18

Number Response Date Other (please specify)

Categories

1 Jul 21, 2015 12:51 AM Star 2 Jul 16, 2015 2:34 AM orientation 3 Jul 16, 2015 2:33 AM college website 4 Jul 16, 2015 2:32 AM orientation and registration

5 Jul 15, 2015 2:22 AM orientation 6 Jul 10, 2015 9:07 PM new student registrartion

7 Jun 3, 2015 1:27 AM admissions 8 Jun 3, 2015 1:02 AM UH Manoa website

9 Jun 3, 2015 1:02 AM Records office 10 May 30, 2015 6:31 AM none 11 Feb 6, 2015 11:49 PM Pearson MWL 12 Jan 28, 2015 1:40 AM Registration 13 Jan 28, 2015 1:40 AM Registration 14 Jan 24, 2015 5:41 PM Assistance with book funding program

15 Jan 24, 2015 5:39 PM Assistance with book funding program

The CARE Staff helped me assess my academic progress by utilizing STAR, HCC Website, and other resources

Answer Options Strongly Agree

Agree

Neither Disagree

Nor Agree

Disagree Strongly Disagree

Rating Average

Response Count

51 12 3 0 0 4.73 66


skipped question 1

The CARE staff assisted me with: (check all that apply)

Answer Options Response Percent Response Count

Time management 27.9% 12

Goal setting 32.6% 14

Organizing priorities 46.5% 20

Life commitments 32.6% 14



skipped question 24

Number Response Date Other (please specify) Categories

1 Jul 21, 2015 12:51 AM infomaiton on registration

2 Jul 16, 2015 2:34 AM college website and star

3 Jul 16, 2015 2:34 AM website 4 Jul 16, 2015 2:33 AM education plan 5 Jul 15, 2015 2:24 AM SAT 6 Jul 15, 2015 2:23 AM transferring to UH

7 Jun 3, 2015 1:05 AM registering for classes

8 Jun 3, 2015 1:03 AM Setting up my UH email

9 May 30, 2015 6:31 AM none 10 Apr 9, 2015 9:29 AM guidance 11 Feb 20, 2015 3:41 AM planning on transferring to mainland

12 Feb 6, 2015 11:49 PM Getting access to MWL for my DE English 22 class

13 Jan 28, 2015 1:40 AM Questions re:registration status.

14 Jan 28, 2015 1:40 AM Questions re:registration status.

15 Dec 13, 2014 2:14 AM What courses are available to meet my requirements

I would recommend students to seek out help from the CARE Staff.

Answer Options

Strongly Agree

Agree Neither

Disagree Nor Agree

Disagree Strongly Disagree

Rating Average

Response Count

55 10 0 1 0 4.80 66


skipped question 1

Please provide additional comments to help us provide better service to students.

Answer Options Response Count

23


skipped question 44

Number Response Date

Response Text

1 Jul 21, 2015

12:51 AM Thank you for the help

2 Jul 16, 2015

2:32 AM thank you for the help

3 Jul 10, 2015

9:07 PM This helped me understand the college process better.

4 May 30, 2015

6:31 AM

Being able to switch majors online would be much more convenient; further more, it would reduce congestion for the people seeking information that only a counselor could offer.

5 Apr 8, 2015

10:06 PM The staff are very helpful, Jan helped me answer many questions as well as directing me to areas that will help me further in school.

6 Feb 15, 2015

1:39 AM

Jan is very knowledgeable about the programs that I needed to help me accomplishment my goals. Plus she has a very pleasant way about her that doesn't make you feel uncomfortable about know knowing. She is a GREAT employee for the Care program.

7 Feb 13, 2015

10:10 PM

Jan and Mr.Frost is very helpful, kind-hearted,caring people. Who go over and beyond to help students. And Maia is very helpful and helps me to see things from a different perspective, she's a good role model.Very grateful for them and all their help and support from my first day till now.

8 Feb 6, 2015

11:49 PM Thank you for the help!

9 Jan 28, 2015

1:40 AM The staff was very helpful. Offering me prudent advice and guidance, which helped me to resolve my issues.

10 Jan 28, 2015

1:40 AM The staff was very helpful. Offering me prudent advice and guidance, which helped me to resolve my issues.

11 Jan 24, 2015

5:41 PM Thank you very much for such a tremendous assistance for my first semester in school.

12 Jan 24, 2015

5:39 PM Thank you very much for such a tremendous assistance for my first semester in school.

13 Jan 16, 2015

7:09 AM acknowledge and help to those in need

14 Dec 29, 2014

10:00 PM Very pleasant and helpful

15 Dec 29, 2014

9:58 PM

I would be lost without the care staff. Every single time I walked in the office, I was welcomed with respect. I often recommend to other students to go and discuss about their major when they have a problem.

16 Dec 29, 2014

9:54 PM

Ms. Ina and Ms. Kristi have been abundantly helpful in my course to stay focused and not giving up on me. I know I can be challenging at times, but their help has made me want to stay on track. Mahalo for this program and the awesome people I have encountered.

17 Dec 29, 2014

9:52 PM

I like to say that this CARE staff help me solve problems for anything I need to do to get it done and I would recommend to any students to visit to CARE staff.

18 Dec 29, 2014

9:51 PM

I honestly feel as though I would not be attending college right now if Ina Cubasag had not been there for me. everthing I have ever needed she has made me feel as though I was a priority and made sure I was well taken care of .

19 Dec 29, 2014

9:50 PM I believe that having the care staff available for students is a great resource if you have questions or concerns. Thank You

20 Dec 29, 2014

9:48 PM It's a wonderful program that is very helpful and informative

21 Dec 13, 2014

2:14 AM Ina was very pleasant.

22 Dec 12, 2014

11:16 PM Students that who need help can go visit the CARE Staff because this is the most helpful thing that can probably solve the problems.

23 Dec 12, 2014

12:09 AM no comments at this time

In assessing the service area outcomes, the overall qualitative assessment gathered from students who have sought out C.A.R.E. services show that majority felt that the program is very important to the progress and success for students. Students felt that the C.A.R.E. staff assisted them with their top three self-management skills:

1. Organizing priorities 2. Other: education plan, registration, and transfer 3. Goal setting and Life commitments

As well as seeking resources on campus such as Academic Counseling, Financial Aid, and new student orientation/registration. The top three reason for student visits were:

1. Assistance with Registration 2. COMPASS test placement 3. Create an education success plan

B. Courses Assessed (if applicable)

Math 9 Study Skills Evaluation for Fall 2014, Spring 2015 and Summer 2015

STUDY SKILLS EVALUATION

Fall 2014

SPRING 2015

SUMMER 2015

1) I found the following Study Skills presentations useful in helping me be successful in my classes: (check all that apply)

Identifying Learning Styles 134 64 8

Note-taking Strategies 154 64 6

Time Management 149 70 6

Test Anxiety 113 56 3

STAR Academic Journey 112 76 9

None of the above 3 1 0

2) The information in the handouts provided in the study skills presentations were useful.

Strongly Agree 116 69 6

Agree 75 0 5

Disagree 0 0 0

Strongly Disagree 0 0 0

3) The counselor made the information easy for me to understand and digest.


Agree 88 44 4

Disagree 0 0 0


4) The course activities were useful in helping me apply different study skills techniques to be successful in my classes.


Agree 81 46 5

Disagree 5 5 0


5) I recommend the study skills presentations continue for future students.


Agree 59 38 4

Disagree 0 0 0


Comments from Math 9 class presentations:

STAR makes registering a lot easier.

Learned a lot about time management

I always enjoyed the presentations. I discovered quite a bit about my learning style.

Please consider keeping your study skills presentations to be 19, 20, 21 classes. Thanks for helping with study skills I liked the activities Have more transferrable courses throughout UofH Get a study buddy Great presentations/program! Useful to know about every study building; where to go to find help This year, I like this presentation because it helps me to give strategies Great program to see where you are at I highly recommend this study skills presentations continue with their future studies The information I received helped me to do well in school and I'll do everything I can to do so I like this year presentations than last semester Thank you for sharing important info with us This is a great opportunity especially for first year students Ina was very clear and understanding Information on transferring credits, specifically math credits to a 4 year campus was a new information and essential for knowing which math track to complete at a junior college

Awesome Thank you for information very helpful Great presentation! Very thorough. Super important information. Thanks :) Thanks for helping me find my GPA on Star! Ina covered a lot of things I didn't know and she needs to keep on with her presentations for other students to find out things they should know. Great, helped me a lot! Recommended There are very helpful and I hope to exercise the options

The study skills presentation helps students.

Thank you for the information.

Great presentation! You're the bomb!

Overall great presentations

Thank you for the help.

Great presentation useful helpful. Thanks Ina for all the help with transitioning to HCC!

Thank you Ina. You were very helpful, kind and patient with us. These study skill presentations helped me a lot with this math 9 class, as well as my other classes. Test anxiety was the most helpful.

Perfectly explained & executed.

Thank you. You were very helpful in many ways :)

Thank you for giving us some important tips.

Very descriptive and clear with everything :) The time management presentation is useful. Now, I have plenty more available time to do all my homework for my classes.

Mrs. Miller needs more pay!!

It was very helpful and insightful Ina is the reason I have continued to pursue my degree, she explained so much to me after my assignment test. I love her.

Everything was really helpful. Notified me about a lot of online help.

The topics that Mrs. Miller-Cabasug went over with us were very helpful.

All the study skills helped me with my work and test.

I like it...best ever.

Really great presentations that were detailed and really is helpful.

This helped me find out how much sleep I take and how to manage my time.

Keep it up :) It's very useful for students now and in the future. All the study skills Ina showed me, were really helpful, and useful especially when taking tests. It was good presentation experience for the students to further progress in their futures and education.

I found study skills to be very helpful

Great useful information skills!

Did a good job on everything, helped me how to organize my time. For me personally, I went through somewhat similar informational seminars in my previous semester, with that being said I believe that this should be a separate class from Math, some students do benefit from classes such as these... Having someone as Ina Miller come to help students with study skills shows that this school cares about it's students. Awesome!

Very useful information was given otherwise I won't be able to use the Honolulu site.

This really helped me understand about school and to help me be more comfortable with school. Mahalo for all your help and support! And taking the time to go over these study skills/strategies with our class

Great job!!

Helped me understand STAR more

Good information for new students.

It was great, because Ms. Ina actually talked about STAR Academic Journey

Study skills help first time college students. Instructor is doing a great job!

Learned more about counseling. I feel that everything I've learned has helped me and will keep helping me in my future classes.

These study skill presentations were very helpful and useful.

Really good presentation It would be better if you showed us instead of letting us do it ourselves for the STAR so that way everyone would surely know how to work with STAR or the website.

Mrs. Ina is very good

Perfect :)

Thank you for helping me with all your information.

7) Please provide ideas for other study skill topics that you think will help other students:

Note-taking/Study techniques

More presentations face-to-face, student access center, learning disabled students in beginning and advanced English, math, and fore

More activities

Get a study buddy

Maybe hands on stuff, but overall great. Put more colors for everything to keep kinesthetic concentrated, and to help students visually map

Focus and work hard the best you can

Study hard

Go see a counselor

Multitasking

can’t think of anything right now.

Fractions seem to have the most rules, more practice, study skills for this topic would be good. Thank you Ina. You are the Best!!

Having it presented on the board so you can show us where we are.

Everything is good.

Everything is fine, no need for changes.

Study with friends have a group to do homework/study with.

Stay caught up with your work and don't fall behind.

Use time wisely.

Exercise and study.

Stress relief.

Nothing, everything's alright.

More hands on activities! Would be fun! (:

A little more hands on stuff.

Overall great.

It helped.

Maybe more talking about goals & where they see themselves in the future.

Financial Aid

In different languages

Anything that can take time away from math is a good thing. Don't tell me Mr. Mauz

Website

Organization

Time management.

Come to class.

Overcome stress.

Thank you so much for taking your time & teaching/informing us :)

Education comes before work

Covered mostly all the important topics.

Ask teachers for help.

...however for me this cut into my class time.

Time management

Stay focused

More hands on worksheets

Become hands on with students involve the students in activities (Not just surveys)

Comfort zone, panic zone, etc. Everything in the presentations was good information for everyone. I don't think there is any other topics.

Tutoring

Make use of all resources.

Flash cards

Thank you so much for taking your time & teaching/informing us (:

Education comes before working.

Covered mostly all the important topics.

Asking teachers for help.

For me this cut into my class time.

Can't think of anything yet.

Time managing.

Stay focused.

Instructor is doing a great job!

Based on the assessment for the Math 9 Study Skills presentations conducted

this past academic year, majority of the students strongly agreed that the course activities were useful in helping them apply different study skills techniques to be successful in their classes. 10 students disagreed that the study skill course activities were useful in helping them apply different study skills techniques to be

successful in their classes, and a total of 4 students strongly disagreed to continue the study skills course for future students. Despite the rankings of a few students, majority felt that the presentations conducted in class allowed them to utilize and apply the skills toward other classes.

C. Assessment Strategy/Instrument

The C.A.R.E. program used data pulled from the IRO department to assess the success of the services provided as well as Survey Monkey to collect the quantitative and qualitative assessment when applicable.

D. Assessment Results

1. MySuccess Academic Alert Quantitative Data Results:

Fall 2014 MySuccess Academic Alert Data Summary

1. Total Referrals - Duplicated (This amount include students who have multiple referral for different classes as well as students who have more than one referral for a same class) = 1,346

2. Total referrals – Unduplicated (This amount reflects total number of students that were referred. Amount is less that the duplicated amount since some student had more than one referral for same class but submitted at different times. Amount may also count the same student more than once if he/she have referrals for multiple classes.) = 380 3. Total amount who didn’t pass - Includes “I” grades (Amount is more than #2 above since some students had alerts for more than one class. E.g. Student had a referral for two different classes so he is only listed once in #2 but will have two different grade in the breakdown below) = 429

- “IB” = 0 - “IC” = 1 - “ID” = 0 - “IN” = 3 - “IF” = 6 - “F” = 205 - “N” = 65 - “W” = 100 - “DC” (Drop Course w/o “W”) = 7 - “A-1” (Admin Drop w/o “W” – 100% Refund) = 42 - “A-2” (Admin Drop w/o “W” – 50% Refund) = 0

4. Amount of referrals that passed their class (Unduplicated) = 200

- “A” = 30 - “B” = 50 - “C” = 85 - “D” = 35

5. Amount of referrals for developmental courses (Unduplicated) = 114

- See “Developmental Breakdown” spreadsheet for details

6. Number of students that were referred and are registered for the spring 2015 semester = 278 7. Number of students referred that are suspended in the spring 2015 semester = 26 8. Number of students referred that are dismissed in the spring 2015 semester = 4

Spring 2015 MySuccess Academic Alert Data Summary:

1. Total Referrals - Duplicated (This amount include students who have multiple referral for different classes as well as students who have more than one referral for a same class) = 1277 2. Total referrals – Unduplicated (This amount reflects total number of students that were referred. Amount is less that the duplicated amount since some student had more than one referral for same class but submitted at different times. Amount may also count the same student more than once if he/she have referrals for multiple classes.) = 588 3. Total amount who didn’t pass - Includes “I” grades (Amount is more than #2 above since some students had alerts for more than one class. E.g. Student had a referral for two different classes so he is only listed once in #2 but will have two different grade in the breakdown below) = 390

- “IC” = 1 - “ID” = 3 - “IN” = 3 - “IF” = 7 - “F” = 184 - “N” = 58 - “W” = 134 - “DC” (Drop Course w/o “W”) = 10 - “A-1” (Admin Drop w/o “W” – 100% Refund) = 12

4. Amount of referrals that passed their class (Unduplicated) = 176 - “A” = 13 - “B” = 35 - “C” = 79 - “D” = 49 5. Amount of referrals for developmental courses (Unduplicated) = 57

- See “Developmental Breakdown” spreadsheet for details 6. Number of students that were referred and are registered for the fall 2015 semester = 153 7. Number of students referred that are suspended in the fall 2015 semester = 75 8. Number of students referred that are dismissed in the fall 2015 semester = 2 9. Student Assistant Alert Follow Up (Flags that were submitted and F/T staff had actual contact with)

- Amount (Duplicated) = 170 - Amount (Unduplicated) = 96 -Amount made contact with (Based on Unduplicated count) = 54

- Method of contact (Based on Unduplicated count) - Phone = 53

- E-mail = 1 - No Contact = 42 - Grades (Based on Unduplicated count) - “A” = 2 - “B” = 5 - “C” = 12 - “D” = 9

- “F” = 32 - “N” = 14 - “ID” = 2 - “IF” = 1 - “IN” = 2 - “W” = 16 - “A-1” = 1

- Amount registered for Fall 2015 = 27 10. Number of students with financial obligations = 60 11. Developmental Ed Classes Grades = See Developmental Breakdown Spreadsheet 12. Number of Distance Education Class Referrals = 144 - Grades - “A” = 8 - “B” = 10 - “C” = 16 - “D” = 6

- “F” = 40 - “N” = 16 - “ID” = 1 - “IF” = 4 - “IN” = 1 - “DC” = 4 - “W” = 38

- Registered for Fall 2015 = 46

In the Fall 2014 and Spring 2015 terms, there was a high volume of referrals that came in from faculty who were concerned about their students’ progress in their classes. These numbers clearly demonstrate a high demand for outreach and support that our department provides to both faculty and students. Passing Rates:

In Fall 2014, there were 200 out of 380 (52.6%), unduplicated, students that passed a course they were referred in with A, B, C, or D grades.

In Spring 2015, 176 out of 588 (29.9%), unduplicated, number of students who

passed with these grades.

Persistence Rates (Student who registered for the following term):

In the Fall 2014 term, 278 out of 380 (73.1%) students that were referred and registered for the Spring 2015 term.

In the Spring 2015 term, 153 out of 588 (26%) students that were referred and registered for the Fall 2015 term.

The CARE program receives referrals from instructors using the MySuccess Early Alert online form. This allows instructors to recommend students who they feel may need additional support and assistance so that they can make the best decision for themselves. Instructional faculty have four opportunities to submit these referrals throughout the semester. The following qualitative assessment from both the faculty and student provides insight into the alert process. 2. MySuccess Early Alert Student and Faculty Qualitative Data Results:

A. Spring 2015 MySuccess Academic Alert Student Survey Response:

Was the MySuccess Academic Alert referral system effective in helping you stay on track with your academic goals? Why/Why not?


Yes 100.0% 2

No 0.0% 0

Why/Why Not 1

answered question 2

skipped question 0

Number

Response Date Why/Why Not Categories

1 Feb 26, 2015 8:40

AM super hard time right now it feels very good to have a a reminder and a helping hand ..

I was glad to speak to someone other than my professor about my situation.



Yes 50.0% 1

No 50.0% 1

answered question 2

skipped question 0

I appreciated that there was someone who contacted and cared about my success in college.



Yes 100.0% 2

No 0.0% 0

answered question 2

skipped question 0

Please select the reason(s) why you felt the C.A.R.E. Staff was helpful.



They were available to assist me in communicating with my instructor(s) about the challenges that I faced this semester.

100.0% 2

They informed me of various campus services that I could utilize.

100.0% 2

They devoted enough time to discuss my issue(s) in the class.

100.0% 2

They were able to guide me through self-management skills like time management, goal setting, and prioritizing responsibilities.

100.0% 2

They provided accurate information. 100.0% 2

answered question 2

skipped question 0

Did you follow-up or take any actions as result of the contact by the C.A.R.E. Staff?



Yes 100.0% 2

No 0.0% 0

answered question 2

skipped question 0

If you were advised to seek assistance from any campus support programs, which programs did you use? Check all that apply.



Writing Center 50.0% 1

Math Tutoring 0.0% 0

TRIO 0.0% 0

Native Hawaiian Center 50.0% 1

Testing and Tutoring 50.0% 1

Counseling Department 50.0% 1

VA rep 0.0% 0

Financial Aid Office 50.0% 1

Student ACCESS 50.0% 1

Mental Health and Wellness counselor 100.0% 2

Student Life and Development 0.0% 0

Career Services 0.0% 0

Records Office 50.0% 1

Admissions Office 0.0% 0

Library 0.0% 0


answered question 2

skipped question 0

Do you think that the MySuccess Academic Alert referral system was helpful for students who need the extra support in college?


Yes 100.0% 2

No 0.0% 0

Why/Why Not? 1

answered question 2

skipped question 0

Number

Response Date

Why/Why Not? Categories

1

Feb 26, 2015 8:40

AM

life happens and it instead of giving up and quit ,this is a helping hand that pops up and even though some might not to see it ,it helps to see for some of us and not give up ..

Based on the two responses we received from the student evaluation of MySuccess Early Alert, they both felt that that the CARE staff and the MySuccess Academic Alert referral system was helpful for students who need the extra support in college, as well as, communicating with their instructor(s), devoted enough time to discuss their issue(s) in the class, and guide them through self-management skills like time management, goal setting, and prioritizing responsibilities. However, the two students were spilt with they were glad to speak to someone other than my professor about my situation. Overall, these two students appreciated the support that they received from the CARE staff and the MySuccess alert tool in helping them through their challenges.

B. Fall 2014 MySuccess Academic Alert Faculty Survey Response:

I would continue to use the MySuccess Academic Alert for future student referrals.


Yes 85.7% 18

No (Why not): 14.3% 3


skipped question 2

Number

Response Date No (Why not): Categories

1 Dec 9, 2014

6:56 PM I will continue to use it although my direct contact with students seems to be more effective.

2 Dec 9, 2014

1:37 AM I don't have access to Starfish

3 Dec 9, 2014

1:06 AM Same comment as Q #2

Did you utilize the MySuccess Alerts this semester?


Yes 69.6% 16

No. Why? Skip questions 3-8. 30.4% 7


skipped question 0

Number Response Date No. Why? Skip questions 3-8.

Categories

1 Dec 10, 2014 8:45 PM n/a 2 Dec 9, 2014 6:40 PM not applicable to any students

3 Dec 9, 2014 6:05 PM Had no need 4 Dec 9, 2014 6:37 AM I qas not sufficiently organized to do so. I regret that.

5 Dec 9, 2014 1:37 AM no access to Starfish

6 Dec 9, 2014 1:06 AM I was not able to raise alerts---I am a non-academic faculty.

7 Dec 9, 2014 12:57 AM not instructing this semester

The C.A.R.E. staff provided me with timely follow up responses:


Response Count

on the same day the report was made 0.0% 0

within 48 hours 31.3% 5

within 1 week 62.5% 10

more than 1 week 6.3% 1


skipped question 7

Because of the MySuccess Academic Alert referral system, I noticed an improvement in my student(s):


Response Count

Behavior 0.0% 0

Academic Progress 0.0% 0

Attendance 0.0% 0

Communication with me 0.0% 0

No change or improvements 0.0% 0


answered question 0

skipped question 23

Overall, the MySuccess Academic Alert referral system was useful in addressing my student concerns.


Response Count

Yes 93.8% 15

No (Why not): 6.3% 1


skipped question 7

Number Response Date No (Why not): Categories

1 Dec 9, 2014 6:56 PM There was no change in behavior.

Please provide any areas to improve upon.


9

answered question 9

skipped question 14

Number

Response Date

Response Text

1

Dec 11, 2014 1:05

AM I did receive follow-up a few times, but not on many other alerts I put in. Instructors should always get follow up.

2

Dec 10, 2014

11:30 PM Leave each time window open longer.

3

Dec 9, 2014 9:17

PM I have been very satisfied with the service.

4

Dec 9, 2014 6:05

PM None

5

Dec 9, 2014 5:23

PM

See the comment below also. The biggest problem we have is that too many students are not realistic about the time needed to take college courses. Not sure it is the CARE staff's job, but any help in informing students of the time commitment needed would be a big help.

6

Dec 9, 2014 2:38

AM

Item 6 of this survey only allowed me one choice. In fact, students improved in several areas, behavior, attendance, academic progress and communication with me

7

Dec 9, 2014 1:06

AM --

8

Dec 9, 2014

12:57 AM I would like to be able to refer students of concern through such a system.

9

Dec 9, 2014

12:50 AM No not automatically drop students that I alert.

Spring 2015 MySuccess Academic Alert Faculty Survey Response:

I would continue to use the MySuccess Academic Alert for future student referrals.


Yes 94.7% 18

No (Why not): 5.3% 1


skipped question 0


1 May 5, 2015 7:21 PM I don't have any choice.

Because of the MySuccess Academic Alert referral system, I noticed an improvement in my student(s):


Response Count

Attendance 43.8% 7

Academic Progress 18.8% 3

Quiz/Test Scores 0.0% 0

Submitting Assignments 25.0% 4

Understanding Course Content 6.3% 1

Communication with me 37.5% 6

Personal Issues 12.5% 2

No change or improvements 37.5% 6



skipped question 3

Number Response Date Other (please specify) Categories

1 May 6, 2015 6:01 PM withdrawing rather than failing

2 May 6, 2015 5:23 AM

DID prompt some of my no show students to make the effort to email me; in a few cases, they got back into the swing of the class and look to be ready to complete the course.

Did you utilize the MySuccess Alerts this semester?


Yes 89.5% 17

No. Why? Skip questions 3-8. 10.5% 2


skipped question 0

Number Response Date No. Why? Skip questions 3-8.

Categories

1 May 5, 2015 7:16 PM Overloaded and no time available to investigate and respond.

2 May 5, 2015 7:07 PM I am non-instructional

The C.A.R.E. staff provided me with timely follow up responses:


Response Count

on the same day the report was made 6.3% 1

within 48 hours 50.0% 8

within 1 week 43.8% 7

more than 1 week 0.0% 0


skipped question 3

Overall, the MySuccess Academic Alert referral system was useful in addressing my student concerns.


Yes 80.0% 12

No (Why not): 20.0% 3


skipped question 4


1 May 6, 2015 5:23 AM

My answer is - kind of (not an option here.) For a few students it made a big difference; for many, they seemed to have ignored CARE outreach in much the same way they ignored all my efforts. So helped some, but not

all - but not through lack of effort on CARE staff, they were terrific.

2 May 5, 2015 9:59 PM

Too many students did not return CARE calls. There is no further follow-up with students.

3 May 5, 2015 7:21 PM

In general, most of the alerts I post come back with a message that the student can't be contacted.

Please provide any areas to improve upon.


9

answered question 9

skipped question 10

Number Response Date Response Text

1 May 7, 2015 1:39 AM

If a student has fallen behind because of poor attendance, there is very little chance he will return and struggle to catch up.

2 May 6, 2015 8:16 PM

Is there any other ways to follow up with students who may not respond to email or phone contact? I felt that sometimes the students files were closed after several attempts, but these were the students who needed more follow up.

3 May 6, 2015 5:23 AM

Can't think of any way to do better with students who do ignore outreach - who do not answer calls, do not respond to emails.

4 May 6, 2015 12:32 AM

I had 9 students who was in trouble in the beginning of semester and they were contacted and returned. By 3rd times when they were in trouble, program did not have any more service and only 4 returned. I think we really need service until the end before the final test.

5 May 5, 2015 10:01 PM give Jan a raise!

6 May 5, 2015 9:59 PM

Some students need more, consistent, "hand-holding" throughout the semester, like "mentoring" to help students do Big Picture planning.

7 May 5, 2015 7:21 PM

Set up the alerts so that ALL of the alerts on one students are dealt with ONCE and I am notified with ONE e-mail.

8 May 5, 2015 7:14 PM

Super helpful. Although it is great early in the semester to be very supportive and helpful, by the drop period we need to have students be more realistic about how far behind they are. Some will still make it but most are too far behind by the time I put in consider dropping the course flag.

9 May 5, 2015 7:07 PM

Non-instructional faculty might benefit from being able to flag for students. Sometimes instructional faculty do not flag when they should.

Additional Comments:



Answer Options Answer Options Response Count

7

answered question 7 7

skipped question 12 12

Number Response Date Response Text

1 May 6, 2015 8:16 PM

The staff was always willing to work together. I felt like the students had extra support as a result. I think that because of the alert system, students either did better (attended) or withdrew from the course quicker.

2 May 6, 2015 6:49 AM

Thank you for your persistence--even though some students did not return your calls, they knew that they were falling behind and contacted me because of it.

3 May 5, 2015 7:43 PM

Students in my on line class did not improve, even with diligent attention from MySuccess. They just dropped out.

4 May 5, 2015 7:21 PM

One thing instructors DON'T see is the notice that goes to students when we click an alert. How about a page where we can see what THEY see when we click an alert?

5 May 5, 2015 7:16 PM

I have no problems with the Early Alert system. My course load makes it difficult for me to find time to look at student performance on a regular, consistent basis throughout the semester, so the availability of Early Alert does not make it to the action list. (I need to be able to review student work before I can determine whether there is a need for an alert.)

6 May 5, 2015 7:14 PM Thank you for all the support. Greatly appreciated.

7 May 5, 2015 7:07 PM Keep up the good work! I know you guys are just getting flooded.

In Fall 2014, the MySuccess became the main referral system for instructors to

use which was a change from the previous academic alert system that instructors accessed. The overall feedback was that majority of the instructors would continue to use the MySuccess Academic Alert for future student referrals, and that the referral system was useful in addressing their student concerns. One instructor did make a comment that “…for many, they seemed to have ignored CARE outreach in much the same way they ignored all my efforts. So helped some, but not all - but not through lack of effort on CARE staff, they were terrific.” This seems to be a reoccurring concern that the CARE staffs encounter each semester. It is very difficult to contact students and for those that we do contact the experience is positive and the students do appreciate that someone from the college cares about their progress in class.

3. Call Campaign Quantitative Data Results:

Fall 2014 Campaign Call Results:

Total

Continuing Students who did not register for F'14 as of 06/16/2014 1229

Graduated in Spring 2014 16

Transferred out of HCC 56

FOB/Suspended/Hold 229

Personal/Work/Military/ 59

Faculty/Staff member 0

Apprenticeship/Special Early Admit 4

Unable to contact 787

Calls made to students 06/01 to 08/29 1021

Total students who have registered 460

Face-to-face visits 5

Registered in person with a CARE staff 8

Registered because of phone contact 117

Registered because of email contact 15

Registered on their own (email/phone reminders) 315

Spring 2015 Campaign Call Results:

Total

Continuing Students who did not register for Sp’15 as of 11/17/2014 1800

Graduated in Fall 2014 21

Transferred out of HCC 22

FOB/Suspended/Dismissed/Hold 111

Personal/Work/Military/Other 61

Faculty/Staff member 0

Apprenticeship/Special Early Admit 2

Unable to contact (students did not respond to phone/email attempts) 456

Out of Service phone numbers 170

Calls made to students 11/17 to 12/29 1629

Total students who have registered (02/04/15) 1128

Registered in person with a CARE staff 42

Registered based on phone contact confirmation 290

Registered based on email contact confirmation 8

Registered on their own (email/phone reminders) 685

The call campaigns are an integral part of the CARE program’s outreach service. Each term, the program receives a list of continuing students who have not registered for the upcoming semester. The CARE student assistants are tasked with calling these students and encouraging them to register for classes. This AY 14 – 15, the student assistants called a total of 3,029 students. Of the 3,029 students, 1588 (52.4%) students registered for the upcoming semester based on phone call reminders, in person registration with a CARE staff, or email reminders. These numbers reflect the dedication and effort that the CARE student assistants have in assisting students to register, or find solutions to concerns that they may have that are hindering them from registering for classes. 4. Academic Coaching Quantitative Data Results:

Overall Coaching Data Fall 2013 - Fall 2015

Fall to Fall Persistence Rates

Description Fall 2013 Spring 2014 Fall 2014

Spring 2015

Total Students coached 7 10 30 44

Students coached and registered the following term 5 (71.4%)

10 (100%) 27 (90%)

40 (90.9%)

Students coached and did NOT registered the following term 2 (28.5%) 0 3 (10%) 4 (9%)

C.A.R.E. Coaching Evaluation Fall 2014

The support I receive from my Coach helps me manage my time and commitments.



Strongly Agree 25.0% 1

Agree 75.0% 3

Neutral 0.0% 0

Disagree 0.0% 0

Strongly Disagree 0.0% 0

answered question 4

skipped question 0

Description

Total Students Coached

Fall to Fall Register

Persistence Rates

Fall 2013 to Fall 2014 Persistence 7 4 (57.1%)

Fall 2014 to Fall 2015 Persistence 30 23 (76.6%)

My Coach assists me with identifying and utilizing my resources.


Percent Response

Count


Agree 25.0% 1

Neutral 0.0% 0

Disagree 0.0% 0


answered question 4

skipped question 0

I'm getting more out of my education, because of the support I receive from my Coach.


Percent Response

Count


Agree 50.0% 2

Neutral 0.0% 0

Disagree 0.0% 0


answered question 4

skipped question 0

I would recommend Coaching to a friend, family member, classmate or colleague.


Percent Response

Count


Agree 25.0% 1

Neutral 0.0% 0

Disagree 0.0% 0


answered question 4

skipped question 0

Comments:


3

answered question 3

skipped question 1

Number

Response Date

Response Text

1

Feb 5, 2015 12:38

AM N/A

2

Feb 5, 2015 12:37

AM From the aid of a coach I was directed to resources that not only enhance my academics experience but also improved my standing as a student. To

not feel confused but instead feeling plugged in with others who offers support is awesome.

3

Feb 5, 2015 12:16

AM

Coming back to college after many years, I found myself struggling and wanting to give up. If it were not for the staff and some students to give me that kick I needed I do not think I would have made it thus far. Ms. Hope is my greatest inspiration and supporter. She gives me the motivation I need and her kindness is overwhelming. I want her to know just how grateful I am for her drive and support she has given me. Mahalo for having such a great mentor.

The academic coaching program expanded to training peer coaches to work with

students who placed into the development education classes. The coaches worked with

a total of 44 students at the end of Spring 2015. Of these students, 40 (90.9%)

registered for the Fall 2015 term, whereas, 4 (9%) of students coached did not register

due to personal reasons. The Fall-to-Fall persistence rates show that from Fall 2013 –

Fall 2014 only 4 out of the 7 (57.1%) students that were coached that year registered,

and from Fall 2014 – Fall 2015, 23 out of 30 (76.6%) students registered.

The overall feedback from these students felt that their coach helped them manage their time and commitments, as well as identify and utilize the resources. The following is a comment from a student: “From the aid of a coach I was directed to resources that not only enhance my academics experience but also improved my standing as a student. To not feel confused but instead feeling plugged in with others who offers support is awesome.” The coaching program is a wonderful opportunity for peer coaches to provide guidance and support to students throughout their academic year at Honolulu CC. The next phase of this program is to expand coaching into the CTE programs by maximizing the Perkins Grant that the department was awarded this year.

E. Other Comments

Looking over the data presented in this document, there are three areas that the CARE program did not fully assesses:

1. Assessing the effectiveness of the call campaigns in reaching out and

supporting students

2. Collecting more feedback from students who were referred through MySuccess

3. Analyzing the success and persistence rates of students enrolled in

Math 9 based on the study skill presentations These areas are essential in understanding and assessing the effectiveness of the program’s role in student success as well as the program’s service area outcomes.

Part IV. Analysis of the Program (including accomplishments of the program in year being evaluated) Activities and Accomplishments Academic Year 2014 – 2015

In the AY 14-15, the MySuccess Early Alert system received at least 968 unduplicated student referrals. Out of the 968 referrals, 376 (38.8%) students passed their courses, and 431 (44.5%) students registered for the following semesters. Although these success rates numbers are small, the program hopes to increase these numbers by referring students to a peer coach who will work with students so that they clearly understand their options with the course they are struggling in.

The campaign calls were effective in supporting our continuing student population in helping them register for classes or figure out options for the challenges that they are encountering that was preventing them from registering.

The coaching program and study skills presentations provided students the opportunity to create a network of support and resources students can utilize that will help them succeed in college. Analysis of Unit

CARE needs to be more precise in defining how we measure success and how we determine whether we’re meeting these measures. It’s extremely important that the data we’re collecting be examined closely in order to construct more measurable outcomes and also to provide greater focus to our efforts in helping struggling students be more successful. Part V. Action Plan (Including plans for improvement and goals for next academic

year based on Analysis and or Surveys) A. Plans for Improvement

a. Expand the peer coaching support system into more CTE programs.

b. Evaluate the campaign calls made by student assistants c. Evaluate the students who have been referred through the

MySuccess Alert System. d. Collect quantitative results of Math 9 students after the study

skills presentations e. Collect qualitative responses from students who are being

coached B. Goals for next Academic Year

Goals for next Academic Year (AY 14-15) will include: a. Create a CTE Peer Coaching support system within the COSM,

MELE and ECED departments to assist first year students in the program.

b. Evaluate the campaign call efforts by collecting qualitative data from students who have been contacted by the CARE student assistants.

c. Continue to expand the academic alert referral system through MySuccess. This will include training more CTE faculty on the new system.

Part VI. Summary

Honolulu Community College’s retention program called, College Achievement and Retention Experience (C.A.R.E.), began formally operating in Fall 2013. The program since then has grown to support the entire campus by providing academic and personal guidance through MySuccess Early Alert, Academic coaching and campaign calls, as well as, collaborating with various departments to continue to support student retention. In the AY 14-15, the MySuccess Early Alert system received at least 968 unduplicated student referrals. Out of the 968 referrals, 376 (38.8%) students passed their courses, and 431 (44.5%) students registered for the following semesters. Although these success rates numbers are small, the program hopes to increase these numbers by creating a case management for peer coaches and ensure that students clearly understand their options with the course they are struggling in. The program will continue to conduct outreach for continuing students who did not register as well as those that have not made a payment toward their tuition. These calls are essential in supporting the college’s enrollment efforts as well as student success. The peer coaching program will expand to include CTE Peer Coaching and collaborating with Student ACCESS to provide student support throughout the academic year. Part VII. Resource Implications and Needs

program: college achieve and retention experience (c.a.r.e...

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