Rahul Sinha Roy

Consultant

Rahul has over 15 years of experience in customer service, team management, operations and learning & development. His natural passion for learning, coaching and excellence has earned him the reputation of a Trainer, Facilitator, Coach and mentor to numerous individuals and stakeholders.

For 10 years Rahul has led operations with various team sizes and have performed a variety of demanding, complex and high-stake functions across diverse industries including Market Research, Retail, Telecom and Contact Centres and have won several awards and accolades. His tenure at work ranges from brands like IMRB, Shopper’s Stop, Hutchison Telecom, DELL, GE and Vodafone.

Rahul has been credited with building ‘Best of Breed’ Service Staffs and Learning & Development Teams and who also have helped in turning around of low performing units. He has championed developmental customer service and has facilitated world class solutions in areas of leadership, people manager capability enhancement, business communications, on-boarding, partner leverage excellence and customer loyalty.

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