C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 1

Professional Opportunities Orientation Program

David Churchill

Director of Project Management

Information Technology Services

September 17, 2002

NCR ranked in Top 100 - 1998, 1999, 2000, 2001Retention Strategies, Benefits Options, Staff Diversity, Career Development

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 2

Agenda

• NCR Overview

• Opportunities in

Information Technology Services– Organization & Functions

– Job Families

– Career Paths

• Career Management– Performance Management

– Professional Development

– Candidate Characteristics

• NCR @ Indiana University

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 3

NCR Overview - Quick Facts

• NCR is the leader in providing Relationship Technology solutions including privacy-enabled Teradata warehouses and customer relationship management (CRM) applications, retail store automation and automated teller machines (ATMs).

• Targeted markets are Retail, Financial, Communications, Manufacturing, Travel and transportation, and Insurance.

• Ranked #304 in Fortune 500

• 2001 Revenue: $5.9 Billion

• Employees: Over 30,000

in over 100 countries

• Headquarters: Dayton, OH

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 4

Opportunities in Information Technology Services

• Functional organizational structure, distributed globally– Engineering / Product Management

– Marketing & Sales

– Delivery (ERP)

– Services

– Finance

– Human Resources

– Data Warehouse

• 1,256 IT people

in 41 countries

• Major Locations: – Dayton, Ohio

– Sophia, France

– Sydney, Australia

– Tokyo, Japan

Cus

tom

erS

ervi

ces

Enterprise Application Engineering & Support

Technology & Infrastructure

QUALITY

Business Unit IT TeamsEnterpriseApplications

Fin

anci

al

Ret

ail

Sys

tem

edia

Application Definition and Delivery

Ter

adat

a

BU specific Engineering and Support

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 5

Opportunities in Information Technology Services

• Organization FunctionsIT Partner• Alignment to BU• IT Strategies, Priorities,

Roadmap• Portfolio and Program

Management• Program Requirements• Relationship Management

& Communications

Application Engineering & Support

• Architecture• IT Architecture• Interoperability

• Engineering• Project Management• Software Engineering /

Systems Integration• Installation & Testing• Configuration Mgmt• Supplier Mgmt

• Support• Database Administration• Performance Mgmt• Software Support• Software Maintenance

• Quality• CMM, Software Quality

Assurance, Metrics

Application Deployment & Local Support

• Deployment• Project Management• Data Modeling,

Transformation, Conversion

• Local Application Integration

• User Testing & Training• End User Operational

Support & Consulting• Relationship Management

with Regional Organizations• Local Application Support &

Disposition Management

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 6

Opportunities in Information Technology Services

• Organization FunctionsTechnology & Infrastructure• Global Processing

• Systems Monitoring• Server Operations• HW and OS Support• Systems Performance• Storage Management• Data Backup / Recovery• Disaster Recovery• Capacity Planning

• Voice / Data Networks• Network Design &

Capacity Planning• Network Monitoring• Remote Access• Voice/Data Services

TCO• Security

• Standards, Processes, Audits, Monitoring

Functional Support• Quality

• Six Sigma• Project Management• CMM / SQA• Strategy• Communications

• Finance & Administration• Financial Planning,

Reporting, & Analysis• Procurement

• Procurement & Compliance

• Human Resources• Job Families & Skills

Requirements• Recruiting• Talent Management• Compensation &

Recognition

• Workgroup Computing• End User Productivity

Solutions (email, etc)• PC Software

Management• PC TCO• Workgroup Design &

Standards (server, PC)• Workgroup Data

Management• End User Training,

Consulting, On-Site Support

• Help Desk Call Center & Support Process

• First-level Problem Resolution

• Problem Escalation

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 7

Opportunities in Information Technology Services

Business Technical

TechnicalSolutionsEngineer

TechnologyConsultant

Acct/Ops MgtNetwork Engineer

NetworkArchitect

ProcessingSolutions

Consultant

OperationsAnalyst

Service DeskConsultant

Software Engineer

SoftwareDeveloper

ApplicationsDeployer

Database Adm

ApplicationsArchitect

Vendor Mgr

Solutions Consultant

Project Management

ProjectCoordinator

Project Mgr

Program Mgr

Executive Program Manager

Project Mgr

IT Partner

Business SolutionsConsultant

IT Product Specialist

IT ProgramDirector

IT Product Manager

ProductManagement

• IT Job Families / Roles

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 8

Opportunities in Information Technology Services

• IT Career Paths

Non-IT PathsNon-IT Paths

IT Business PathIT Business Path IT Technical PathIT Technical Path

Undergrad EntryUndergrad Entry

Graduate EntryGraduate EntryTechnical Skills:Programming, Integration, Support

Business &Technical Skills:Planning, Analysis, Design

Emphasis on

Business Skills:Strategic Planning, Financial Management,Operations, …

Typical assignmentis 18-24 months

Project ManagementBusiness Solutions Consultant

Software EngineerTechnology Solutions Consultant

MarketingFinance

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 9

Opportunities in Information Technology Services

• An Example IT Career Path– Software Engineer - 3 Years

• Logistics• Procurement• International Sales & Marketing

– Business Solutions Consultant - 3 Years• Law Department• Controller’s Division

*** Earned MBA Degree ***

– IT Partner / Program Manager - 4 Years• Professional Services

*** Earned PMP Degree & Certification ***

– Professional Services Consultant (non-IT) - 2 Years• Year 2000 Customer Migrations

– Professional Services Director (non-IT) - 1 Year• Business Operations

– IT Services Director - 2 Years• Global Deployment• Quality - Project Management

There is no “correct” path,so enjoy the journey!

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 10

Career Management

• Performance Management– Provides for clear

objectives, aligned to strategy

– Ongoing feedback between manager and employee

– Specific development opportunities identified to increase performance

– Formal performance review annually

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 11

Career Management

• Professional Development– Your Responsibilities

• Accept responsibility for your own career

• Assess your interests, skills, and values

• Establish goals and career plans

• Utilize development opportunities

– Tuition Reimbursement &

Professional Certification Programs

• Talk with your manager / HR Consultant about your career

• Follow through on realistic career plans

• Build your network & seek a mentor

– Your Manager’s Responsibilities• Provide timely performance feedback

• Provide developmental assignments and dollars

• Participate in career development discussions

• Support employee annual development planning

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 12

Career Management

• Candidate Characteristics– Preparation for Position

• Academic Success• Academic Curriculum• Work Experience• Internships

– Behavioral Attributes• Technical/Professional Knowledge and Skills• Sense of Urgency / Bias Toward Action• Individual Accountability• Sets High Standards• Competitive Spirit• Communications Skills

• Targeted Selection Interviews– STAR = Situation, Task, Action, Result

C r e a t i n g S o l u t i o n s • B u i l d i n g C a r e e r s 13

NCR @ Indiana UniversityFinance/Accounting Entry Level

• Pre-Night Date(s): Oct-17-2002

• Interview Date(s): Oct-18-2002

• Graduation Date: Dec-2002 - Jun-2003

• GPA Required: 3.0 (Cumulative)

• Citizenship: Permanent Resident Visa or U.S. Citizenship

• Education Requirements: Bachelor’s degree in Finance, Business, Accounting or related field.

Finance/Accounting Entry Level

• Pre-Night Date(s): Oct-17-2002

• Interview Date(s): Oct-18-2002

• Graduation Date: Dec-2002 - Jun-2003

• GPA Required: 3.0 (Cumulative)

• Citizenship: Permanent Resident Visa or U.S. Citizenship

• Education Requirements: Bachelor’s degree in Finance, Business, Accounting or related field.

Thank You!

Management Information Systems

• Pre-Night Date(s): Oct-17-2002

• Interview Date(s): Oct-18-2002

• Graduation Date: Dec-2002 - Jun-2003

• GPA Required: 3.0 (Cumulative)

• Citizenship: Permanent Resident Visa or U.S. Citizenship

• Education Requirements: Bachelors degree in Computer Science, Information Systems, Op. and Dec. Tech. (incl. Bus. Process Mgmt.), Computer Engineering or related field.

Management Information Systems

• Pre-Night Date(s): Oct-17-2002

• Interview Date(s): Oct-18-2002

• Graduation Date: Dec-2002 - Jun-2003

• GPA Required: 3.0 (Cumulative)

• Citizenship: Permanent Resident Visa or U.S. Citizenship

• Education Requirements: Bachelors degree in Computer Science, Information Systems, Op. and Dec. Tech. (incl. Bus. Process Mgmt.), Computer Engineering or related field.