Professional Leadership Program

The Professional Leadership Program has two divisions: Operations Leadership Program andBusiness Leadership Program. Each division is focused on the different Hotel’s managementdepartments, in order to develop the specific competencies of the next Blue Diamondleaders.

Professional

Leadership Program

Professional Leadership Program

Operations Leadership Program Business Leadership Program

- Rooms Division- F&B

-Human Resources - Purchasing-Quality Control - Financials-Sales

Junior Resident Manager Junior Business ManagerPosition

areas

Program

Operations Leadership Program

Business Leadership Program

At Blue Diamond Resorts, we believe that our human team is the most valuable resource andthe one which makes the difference within our guests. Our saying is “It is a pleasure” and wemake it a real fact by creating memorable vacation experiences for guests and inspiring ourhosts. Customer-centered service is an unmistakable characteristic of each host of the BlueDiamond family.

By joining Blue Diamond Resorts, you will gain access to an array of rich experiences,knowledge and opportunities that will prove invaluable to your personal and professionalgrowth.

Our Professional Leadership Programs are of exclusive commitment and on a full-time basis,lasting 12 months.

Professional

Leadership Program

The program has been designed:

- To allow each candidate the opportunity to implement the skills, techniques andphilosophy learned, and provide the ability for him/her to expand his practical knowledgein the hospitality industry for his/her dissertation.

- To create a pool of qualified professionals, trained to our Company standards and ready tofill our vacancies.

- To have a structured program that facilitates schools and company the monitoring andevaluation of the intern’s professional progress.

Professional

Leadership Program

This position provides the “networking” and relationships between the different businesscenters and empowers the relationships with managers and head of departments.

Participants are qualified as high potential candidates and are training for future hotelmanagement positions; they may participate in the executive and operational meeting thattake place in the hotel in which they are working.

Each participant has a mentor or coach who will help the student in his/her daily activities andwill advise him/her on any issues. The coach will guide the participant throughout the entireprogram.

The coach participates in all periodic assessments that are made to the participant, becominga point of reference for whatever he/she may need.

Professional

Leadership Program

Qualification

- Participant must be an active last semesterstudent or recent graduate of the School ofBusiness & Hotel Administration, Tourism orsimilar.

- Participant must be fluent or have the abilityto speak at least three languages (bilingualSpanish/English and third language).

- Geographical mobility.- Skills: Service attitude, Communication and

Active Listening. Take initiative and BeingProactive. Ability to Build InterpersonalRelationships. Teamwork. Note: for BusinessLeadership Program participants mustobtain Master Degree Studies.

Professional

Leadership Program

Program Goal

The hotel leadership program has been designed to provide each participant with practicalknowledge of standards, products and services offered by Blue Diamond Resorts, specificallyfor the all-inclusive hotel segment, as part of their coaching and training to obtain theirdegree.

Professional

Leadership Program

In the position of Junior Resident Manager, each intern willhave the opportunity to learn, under close supervision, andget exposed to the different areas of services.

As a Junior Business Manager, intern will have theopportunity to learn, under close supervision, and get exposedto the different areas of administration.

Professional

Leadership Program

- Attend briefings or department meetings.- Knowledge and practical implementation of

the standards of personal presentation.- Comply with the procedures focused on the

preservation of ecosystems and environmental care.

- To direct and develop excitement in execution of the Mission, Vision and Quality Policies of the hotel.

- Promote the use and documentation of guest’s preferences.

- Promote health and safety workplace in his/her area.

- Knowledge and implementation of standards.

General Duties:

Professional Leadership ProgramMain responsabilities

- To perform regular rounds on the property, in order to verify proper operation, uniform, order and security within the hotel areas.

- Daily supervision of the activities of the day and the correct operation of the centers of consumption at the hotel.

- Maintain close communication with guests, developing public relations to enhance the positioning the hotel’s image.

- To review, according to a sampling, hotel rooms, monitoring the areas of opportunity generated.

- Participation in the development of strategic and operational planning to meet the objectives established by the hotel.

Operational Funtions:

Junior Resident ManagerMain responsabilities

- Monitoring guests and/or hosts comments and/or complaints.

- Maintain in General Manager and Department Managers informed about any anomalies that may occur in the hotel.

- Checking the daily guest satisfaction Index generated by the different tools that are handled: Geshotels, Revinate and Trip

Advisor, following up on the reported opportunity areas.

- Monitor pending news from the previous turn and/or reported by executives of the hotel.

Operational Funtions:

Junior Resident ManagerMain responsabilities

- Monitor Second Effort Reports and Opportunity Reports.

- Respond to any guest’s request.- To develop and create projects that can help

improve the service or the operation of the hotel.

- To provide personalized service to groups, VIPS and repeat guests to ensure that their needs are met according to expectations.

- Monitoring the performance of equipment controls and operational tools for their proper control.

- To actively participate on BDR teams to guest service matters.

Operational Funtions

Junior Resident Manager

- Customer Orientation.- Innovation.- Creativity and Imagination.- Business Vision.- Leadership and People Development.- Negotiation.- Team Work.- Decision-Making.- Conflict management.- Attention to detail.- Stress and Time Management.- Resilience

Abilities and Skills to Perform

Management Skills

Junior Resident Manager

- Accommodation

- Meals (Access to the staff’s dining room)

- Transportation to workplace

- Monthly allowance (amount according to

participant’s degree, experience and internship

country).

- Participation in the executive and training

programs.

Benefits & Compensation

Blue Diamond Resorts offers

Vacancies

- Royalton Riviera CancunMexico:

- Royalton Punta Cana- CHIC by Royalton Punta Cana- Memories Splash Punta Cana- Royalton Bávaro

Dominican Republic:

- Royalton White Sands- Royalton Blue Waters- Royalton Negril

Jamaica:

- Royalton Saint LuciaSaint Lucia:

Our Brands

MONTEGO BAY

NEGRILJAMAICA

SAINT LUCIA

DOMINICAN REPUBLIC

PUNTA

CANA

RIVIERA

CANCUN

MEXICO

CAYO COCOHABANAVARADERO

JIBACOA

CUBACAYO SANTA MARIA

HOLGUIN

Costa RicaPAPAGAYO

The Caribbean’s

fastest growing resort

management company with

over 32 resorts spanning

6 countries with more than

14,000 rooms

www.bluediamondresorts.com

Royalton Luxury Resorts offerdiscerning guests a unique and luxurious vacation with upscale accommodations and the highest quality service.

• All inclusive

• Award winning

• Relaxing and breathtaking

beachfronts

• Diamond Club™ service for

an exclusive feel

• Exquisite world-class gourmet dining

DreamBed™*

Enjoy a restful sleep in your modern

spacious rooms on our premium

handcrafted DreamBed™ designed

exclusively for Royalton Luxury Resorts

All-In Connectivity™*

Free Wi-Fi throughout the resort and

unlimited free calling to North America

and most of Europe; also available when

you download our free app

Reservation-Free Dining

Enjoy first class dining experiences in our

à la carte speciality restaurants as you

please, without the hassle of reservations

*Not applicable to Cuba Properties

Hideaway at Royalton Luxury Resorts provides adult guests the All-In Luxury®

experience plus the following:

• Vacation escape for guests over 18

with unlimited access to nearby

Royalton Luxury Resort’s amenities

• Luxury Extras such as personalized

check in, upgraded room service menu,

nightlife entertainment and beach/pool

concierge

• Exclusive adult only pools, beach area

and restaurants.

• Luxury Weddings: Unique wedding

options including our exclusive Sky

Wedding venue

Grand Lido offers a contemporary, upscale and elegant naturist holiday for couples and single alike who desire a more liberated experience with 26 exquisite ocean-facing suites in an isolated enclave, premium Butler Service:

• Club MoBay Service: At Sangster

International Airport guests receive

fast track and personalized meet &

greet services plus access to an

exclusive Lounge

• Private Airport Transfers: Presidential

Suite guests receive free airport transfer

• Access to an additional two nearby

luxury all-inclusive resorts Royalton

Negril and adults-only Hideaway at

Royalton Negril

CHIC by Royalton Luxury Resorts provides guests the All-In Luxury®

experience plus the following:

• Adults only – modern stylish hotel with a

social atmosphere and luxury offerings of

famed hot spots such as Vegas and South

Beach.

• Premium top shelf liquor with a daily

entertainment program including guest

DJs and leading fitness instructors.

• All-Exclusive™ luxury extras concept such

as private cabanas, mermaid pool, world-

class spa, oxygen bar and private chef

table.

• Unique and trendy à la carte restaurants

offering eclectic cuisines from around the

world including Middle Eastern and

Italian.

Memories Resorts & Spa welcomes guests to “Celebrate the Moments” with family and loved ones across the Caribbean breathtaking sandy beaches.

• All-Inclusive

• Casual family-friendly and adults

only atmosphere

• Large pools and kid-friendly areas

• Beautiful beachfront locations

• Spacious accommodations

and connecting rooms

• Daily activities for all ages and

activity levels

Starfish Resorts welcome travellers of any age to a wonderful vacation escape with outstanding value and a lively atmosphere for the whole family to enjoy.

• Wide range of hotel locations

and accommodation-types

• Friendly atmosphere

Professional Leadership Program