professional installer empowerment embracing technology
TRANSCRIPT
Professional InstallerEmpowerment
Embracing Technology
ePartConnectionOn-line Ordering
Today, the professional installer wants information, data, and answers
Fleet, commercial account, DIY, and farming community need the same
Give them what they want
The only competitor in the aftermarket is the OEM/new car dealership
ePartConnectionOn-line Ordering
We need to promote CRM to our installer customers
Customer Relations Management
Customer Retention Marketing
We like to share what our customers demand and what technology has provided
ePartConnectionOn-line Ordering
eStore (On-line parts ordering) has been a huge success for the professional installer
Installers can quickly access prices, QOH, graphics, and other valuable information
Opening Screen After Login
E-Tools & Equipment – Updated Daily
Completely Automatic Updates Every Night
Parts Selection Screen
Ability to Show Stocked Parts Only
Fleet Survey
Categories on a Per Customer BasisEspecially Designed for Installers
That Service Fleets
Custom Parts List BY VEHICLE
Ability to Record Lost Sales
User Defined Reasons
Part Image by Clicking “Camera” Icon
ePartConnectionOn-line Ordering
eStore (On-line parts ordering) has been a huge success for the professional installer
Installers can quickly access prices, QOH, graphics, and other valuable information
Multi location inventory availability information
See Availability in Remote Locations by Clicking “Binocular” Icon
ePartConnectionInformation
Free Labor Guide
Included at No Charge!!
Available for a Low Monthly Charge
ePartConnectionInformation
Free Labor Guide
Free Removal and Installation Procedures
Complete “How-To” Information for Many Categories
Detailed Diagrams
Actual Photographs of Job
ePartConnectionInformation
Free Labor Guide
Free Removal and Installation Procedures
Free Vehicle Specifications
Data Included in Catalog
ePartConnectionInformation
Free Labor Guide
Free Removal and Installation Procedures
Free Vehicle Specifications
Free Maintenance Intervals
Select Vehicle’s Mileage
View Recommended Services
Easy to use FREE Shop Management Software
Stock Check Your Supplier
Part Order History Accounts Receivable
Only Available Through Participating ePart Jobbers and W/D’s
ePartConnectionOn-line Ordering
Non-Cataloged Parts & AccessoriesBulk HoseOilsShop SuppliesPerformance Items
Create Custom “Catalog” of Front-End Merchandise Not Found in
Make/Model/Year Lookup
“Drill Down” Through Options, Set Up by Jobber
Page Displaying Parts, Quantities and Prices
Click on Image For Enlarged View
ePartConnectionOn-line Ordering
Non-Cataloged Parts & AccessoriesBulk HoseOilsShop SuppliesPerformance ItemsGraphic IllustrationsCustom Catalog Make Your Own Year, Make and Model
Lookup
Create Groups of Parts Similar to a Kit, Stimulating Related Item Sales
ePartConnectionOn-line Ordering
Hot Links
Create and Customize As Many Links as You Wish
ePartConnectionOn-line Ordering
Hot LinksMonthly Specials
Use Hot Links to Target a Specific Group of Parts in Non Catalog Parts
ePartConnectionOn-line Ordering
Hot LinksMonthly Specials
Manufacturer’s Websites
Create a “Line Card”, With Links To Manufacturer’s Websites
ePartConnectionOn-line Ordering
Hot LinksMonthly Specials
Manufacturer’s Websites
Newsletter
Use Your Company’s Newsletter
ePartConnectionOn-line Ordering
Hot LinksMonthly Specials
Manufacturer’s Websites
Newsletter
Email Campaign Use ePart to Notify Your Customers of Special Events, etc.
ePartConnectionOn-line Ordering
Promotions Give Your Customers Incentives to Buy From You
“Thermometer” Graphs to Show Customers Their Progress Towards a Goal
ePartConnectionOn-line Ordering
Promotions Promos for Sales by Product Line
Monitor Purchases for a Specific Product Group
Sales by Product Line
Customer Sees Complete Promo Details and Progress by Rolling Mouse Over Thermometer
ePartConnectionOn-line Ordering
Promotions Promos for Sales by Product Line
Promos for Sales by Dollar Amount
Create Promos Based on Sales Volume
Sales by Dollar Amount
ePartConnectionOn-line Ordering
Promotions Promos for Sales by Product Line
Promos for Sales by Dollar Amount
Promos for Units Sold by Product Line
Specify Quantities Purchased of a Particular Line to Reach a Goal
Units sold by Product Line
Setup Promo Criteria on This Screen
See Total Sales on an Easy To Read Graph
ePartConnectionOn-line Ordering
Promotions Promos for Sales by Product Line
Promos for Sales by Dollar Amount
Promos for Units sold by Product Line
Promos for Internet Sales
Promos Create Customer Loyalty
ePartConnectionOn-line Ordering
Auto Ordering The Installer can view QOH at the Jobber location as well
as the W/D
Never Lose Sales On Out-Of-Stock Items if Available From Your W/D
ePartConnectionOn-line Ordering
Auto Ordering The Installer can view QOH at the Jobber location as well
as the W/D
When the Installer orders the part, a pick ticket is printed at the Jobber and the W/D
The pick ticket indicates the Installer/Jobber information
Results in no phone calls and increased efficiency
Automatically Creates “Paper Trail” for Complete Transaction
Never Lose Track of a Transaction When Coming From Your W/D
Eliminates The Need For Follow-up Calls to W/D
ePartConnectionOn-line Ordering
Benefits24/7, NO phones, NO on holds
Loyalty to the Vendor
Higher gross Profit
Less Mistakes/Less Returns (by OVER 50%)
ePartConnectionTestimonials
Art TempletonGun Hill Auto PartsBronx, NY
“How did I take my company into the future?”
“ePartConnection has put me way ahead of my competition.”
ePartConnectionTestimonials
Greg MaselasSouthern Distributors, IncWashington, DC
“ePart Connection has freed up our phone lines and makes our customers answer the correct questions which eliminates wrong parts being returned.”
“I would not want to be without ePartConnection.”
ePartConnectionTestimonials
Ernie Blome
One Stop Parts Source
Santa Ana, CA
“ePartConnection has increased the efficiency of our customer service staff by about 20%.”
“ When we arrive in the morning we already have orders to fill, how great is that.”
Thank you