professional communication 04 - the eight elements
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Professional Communication 04 - The Eight ElementsTRANSCRIPT
Monday 10 April 2023SLH1013 - Professional English
LESSON #04
THE 8 ELEMENTS OF PROFESSIONAL
COMMUNICATIONB Y J A I M E A L F R E D O C A B R E R A
A L B U K H A RY I N T E R N AT I O N A L U N I V E R S I T Y
Professional Communication
INFORMATION
WHAT IS THE DIFFERENCE BETWEEN INFORMATION AND DATA?
INFORMATION VS DATA
What is Communication?
Communication is the transfer of information from sender to receiver.
If there is no transfer of information, then there is no communication.
Another word for information is data. There is a slight difference in meaning.
Data is the content of the message that is sent.Information is the meaning that is received.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
TYPES OF INFORMATION or DATA
Data is anything that can be sensed
Data or information is anything that is absorbed by the senses: text, images, sounds, actions, colors, smells, shapes, sizes, textures, or movement.
Visual data: words, images, movements, spaces, colors, shapes, sizes
Audio data: sounds, silenceOlfactory data: smells, lack of smellsTactile data: texture, touch, pressureOther sensory data: taste, pain, pleasurePsychological data: empathy, anger,
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
METHODS
SIX METHODS OF COMMUNICATION
METHODS of COMMUNICATION
WORDS SYMBOLS GRAPHICS
FACIAL EXPRESSIO
NS
CLOTHING
BODY LANGUAGE
STOP!
GO!
DANGER!
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
100% TRANSFER
SENDER
RECEIVER
1. MESSAGE
Communication Process
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
2. FEEDBACK
3. CONFIRMATION
PROCESS
THE PROCESS OF COMMUNICATION
COMMUNICATION PROCESS
SENDER RECEIVER MESSAGE FEEDBACK
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
BASIC ELEMENTS
THE BASIC ELEMENTS OF COMMUNICATION
ELEMENTS of COMMUNICATION
Data or information is anything that is in the message that is sent by a sender.
The tool used for transferring data is called media or medium of communication.
Data transfer can be complete, partial, or zero.
Anything that prevents complete data transfer is called noise, interference, or intervening variable.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
100% TRANSFER
SENDER
RECEIVER
MESSAGE
Key Elements of Communication
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
ZERO TRANSFER
INTERFERENCESENDER
RECEIVER
PARTIAL TRANSFER
INTERFERENCE
SENDER
RECEIVER
INTERFERENCE
WHAT CAN BLOCK OR DISTORT COMMUNICATION?
TYPES OF INTERFERENCE
Interference is data that prevents 100% effectiveness of communication
Environmental interference can be distractions or message blockers, message distorters
Sender interference can be projection, misleading inputReceiver interference can be resistance, sensory
challengeMessage content interference can be incorrect,
incomplete, or Message format interference can beMedium interference can be
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
PROFESSIONAL COMMUNICATION
THE PROFESSIONAL COMMUNICATION PROCESS
SLH1013 - Professional English
PROFESSIONAL COMMUNICATION: 17 COMPONENTS
SENDER or SOURCE
MESSAGE INTENDED
MEDIUM
CHANNEL
RECEIVER
MEANING RECEIVED
ELEMENTS88
STEPS STEPS
COMPONENTS
DETERMINERS
QUESTIONSFEEDBACK
CONFIRMATION88
11
22
33
44
55
66
77
ANALYSIS
EXERCISE YOUR ANALYTICAL SKILLS
EXERCISE
Identify the Message, the Sender, and the Receiver
A boy is writing a note to his friend.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
EXERCISE
Identify the Message, the Sender, and the Receiver
A girl uses a mirror to arrange her hair.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
EXERCISE
Identify the Message, the Sender, and the Receiver
A man inhales to smell the aroma of a fresh cup of coffee.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
EXERCISE
Identify the Message, the Sender, and the Receiver
A doctor listens to music on the radio.
FLG 123: PROFESSIONAL COMMUNICATION
Albukhary International University
Monday 10 April 2023SLH1013 - Professional English
LESSON #05
THE EIGHT STEPS IN PROFESSIONAL
COMMUNICATION
Professional CommunicationNEXT