productivity management through tqm

PRODUCTIVITY MANAGEMENT THROUGH TQM

Presentation by : Mrs. Sudha Arun Mujumdar,

Hon. Secretary, Quality Circle Forum of India,

Ankleshwar ChapterASRAA/EIL-AHMD/SAM-E/1 of 21/12-02-2016

WHY PRODUCTIVITY MANAGEMENT?

a Prime Minister Narendra Modi launched the ‘MAKE IN INDIA’ campaign on 15th August 2014 with a view to First Develop India and Indian companies need to shine as multi-national companies.

a In order to make the campaign the ultimate success, Indians need to manage consistent and error free Quality, Productivity, safety, in manufacturing and service sectors.

a Productivity Management means appropriate Technology, competition in satisfying five basic expectations of customers and best management of people at Grass root levels.

ASRAA/EIL-AHMD/SAM-E/2 of 21/12-02-2016

WHAT IS PRODUCTION?

Production is a process of several activities which creates a product or set of products or services.

Production is meant for people to make use of.Production of a product or production of

services facilitates in terms comfort, saving of time, energy, space, manpower, money etc.

Easy and ample availability of Products is the result of production.


Food : Required for living and getting energy for doing day to day work.

Clothing's : Required for covering the body for safety and hygiene.

Shelter (Home) : Required for safety against atmosphere having heat, rains and cold.

Health & Hygiene : Required for happiness in life.Safety & Security : Required against theft, violation, sickness, old

age and recession. Education : Required for development of intelligence and

earning capability.Other requirements : Required to improve standard of living,

transportation, entertainment, banking etc.

CATEGORIES OF LIFE REQUIREMENTS OF PEOPLE


Productivity is a measure of ratio of production to cost of production.

Productivity is production of an industry as a result of the production process and economical use of financial investment, Manpower, Technology, Land, Machinery and Equipments.

Productivity is an attitude and a mental activity.The efforts of continuous improvement at reduced cost

can result into improved productivity.Productivity is integral part of our lives.Productivity is not limited only to industries.

WHAT IS PRODUCTIVITY?


1. Technology2. Competition3. Workmen1) APPROPRIATE TECHNOLOGY IS : Try to eliminate the out of date machinery and equipments. The old machinery and old equipments call for often

maintenance in terms of replacement of parts, consumption of extra electrical energy, productivity losses, rework of defectives.

The cost of old machinery reduces and the finished goods price remains same or cannot be increased proportionately. In such a situation appropriate technology is more important than modernization. Proper maintenance of machinery is equally important for efficiency of machines.

MAJOR FACTORS AFFECTING PRODUCTIVITY IN INDUSTRIAL CONTEXT


2) COMPETITION: As sellers’ market is converted into buyers’ market, it is the

customer who decides his requirements. In the new era the customer expects.

a) Best quality of productsb) At reasonable pricec) In the required quantity d) Just in time delivery of products ande) Satisfactory after sales services In order to fulfill the above needs the manufacturers have

competition amongst them, who learn and implement TQM (Total Quality Management) concepts like Five-S, Kaizen, Quality Circle, SPC (Statistical Process Control), SQC (Statistical quality Control), SMED (Single minute exchange of Dies (Set up time reduction), Pokayoke (Concept of mistake proofing) , TPM (Total Productive Maintenance).



3) IMPORTANT FACTOR OF INDUSTRIES THE WORKMEN Improvement in productivity depends upon the

cooperation and efficiency of workmen. It is therefore, essential for managements to implement TQM concepts.

Productivity : Productivity means maximum production of best quality in minimum expenses, minimum labour and minimum time and maintaining consistency.

Productivity = Production (Output) Production cost (Input)



4) FACTORS AFFECTING PRODUCTIVITYa) Internal Factorsb) External Factors


a) INTERNAL FACTORS b) EXTERNAL FACTORSa1) Manpower b1) Market Conditionsa2) Machinery & Equipments b2) Raw material Supply positiona3) Raw Materials & Components b3) Government Policies a4) Landa5) Mutual relationship & Productivitya6) Time taken for production



5) CAUSES OF WASTAGE OF MANPOWER 5.1) Absence of work.5.2) Non availability of Raw materials.5.3) Delay in getting tools and tackles.5.4) Machines being out of order.5.5) Entrusting low grade work to a competent workmen.5.6) Lack of education of appropriate topic.5.7) Incomplete or improper instructions of boss.


6)REASONS OF WASTAGE OF MACHINE EFFICIENCY

6.1) Selection of wrong or useless machinery/equipments.

6.2) Inappropriate Machine Tools.

6.3) Lack of proper maintenance of Machines/equipments.

6.4) Lack of balancing of work on machines/equipments.



7) REASONS OF WASTAGES OF RAW MATERIAL7.1)Wrong design of product / parts.7.2)Negligence in handling raw materials.7.3)Wrong method of using components or raw material.7.4)Lack of maintenance of quality of raw materials.7.5)Theft of components/raw materials.7.6)Lack of using materials/components at appropriate

time.



8) REASONS OF IMPROPER USE OF SPACE

8.1)Lack of careful use of space.8.2)Modern Machinery, Tools & tackles not used.8.3)Lack of systematic storage.8.4)Haphazard use of space.8.5)Lack of proper facilities.



9) CAUSES OF UNHEALTHY MUTUAL RELATIONSHIP

9.1)Lack of Healthy reliable interpersonal relationship.9.2)Lack of understanding about reliable relationship.9.3)Need of education and development not addressed.9.4)No systems of motivating and encouraging employees.9.5)Lack of using basic modern quality concepts like,

Five-S, Kaizen and Quality Circle.9.6)Laziness, avoidance of work and negligence.



10)REASONS FOR WASTAGE OF TIME 10.1) Lack of awareness and consciousness.10.2) Work study and measurement not done.10.3) Lack of loss time analysis and not taking corrective

actions.10.4) Inefficient working of workmen not reviewed for

improvement.10.5) Lack of efficient management and maintenance.10.6) Lazy, irresponsible and untrained workmen.




PLEASURE OF WORK

Work means prestige due to excellent work.

Work means Satisfaction and delight.

Work means picking up challenges.

Work means excellent relationship with all.

Work means our own participation.

WHAT IS TQM ?(TOTAL QUALITY MANAGEMENT)

DEFINITION OF TQM Total Quality Management is an organization wide participation and commitment to do all activities right and strive for continuous improvement of conventional Quality Management System to make it more systematic and result oriented to make best Quality of products and services available to the customers.


1. To satisfy the expectations of the internal and external customers by continuous improvement.

2. To make the products and services of every organization or industry available at reasonable price.

3. To make the products and services certainly available when needed in required quantity without any delay.

4. To make the after sales services prompt and satisfactorily available to the customers.

5. To enhance and maintain the prestige of the industry or organization.

WHY SHOULD THE TQM BE

ADAPTED?


6. To generate conditions in which the customers are able to rely upon the supplier.

7. To ensure sustenance of the industry or business for a long time by continuous and healthy competition.

8. To provide opportunities to people for satisfying financial and social needs.

9. To generate synergic effects.

10. To establish friendly and happier relations in internal and external fields.

WHY SHOULD THE TQM BE ADAPTED? (Contd..)


1. For customers of each & every industry or organization.

2. To create a Chain of customers.

3. For all employees of all levels.

4. For Owners and Investors.

5. For the supplier of raw materials and other items.

6. For the public of a Nation.

7. For Progress of every state and country.

TQM IS ESSENTIAL FOR WHOM?


HOW TO MEASURE IMPACT OF TQM?

IMPACT OF TQM CAN BE MEASURED BY

1) Enhancement of the Levels of total satisfaction and delight of the customers.

2) Impact of improvement in operating procedures3) Improvement in employee relationship with the

management. 4) Increased financial improvement of an industry

or an organization.
