process management robert a. sedlak, ph.d provost and vice chancellor, uw-stout education community...
Post on 20-Dec-2015
216 views
TRANSCRIPT
Process Management
Robert A. Sedlak, Ph.D
Provost and Vice Chancellor, UW-Stout
Education Community of Practice Conference
At Tusside in Turkey September 5, 2002
Process Management
“UW-Stout has developed processes, with numerous partners, to enhance the university’s ability to deliver educational programs and expand services to more
students and locations.”–2001 Feedback Report
Process Management
Educational Design and Delivery
Education Support Processes
Other Support Processes
Background / ContextUW-Stout
Comprehensive university with strong, focused mission
Part of the University of Wisconsin System
8,000 studentsand 1,200 employees
Long history of quality initiatives
Educational Design And Delivery
UW-Stout offers a focused set of 27 undergraduate and 16 graduate degree programs that are aligned to its mission
Through formal campus-wide processes, these programs are continually evaluated and improved
Educational Design And Delivery
New programs are added to meet the needsof stakeholders
– B.S. in Telecommunication Systems
– B.S. in Graphic Communications Management
– B.S. in Industrial Management
– B.S. in Applied Science
– M.S. in Training and Development
– Ed.S. in School Psychology
Educational Design And Delivery
New programs follow comprehensive design processP
rog
ram
Dir
ecto
rP
rog
ram
Ad
viso
ry C
om
mit
tee
Needs and Expectations for New Programs
Program Plan Developed / Approved
Implementation Developed / Approved
New Program Implemented
Program Evaluation / Refinement
External Employer / IndustryAdvisory Council
Educational Design And Delivery
Program Director Model
– Work with advisory committees to develop and update curriculum
– Student recruitment, advisingand assessment
– Network with employers and professional organizations
– Participate in program review processes (accreditation)
– Work with departments to coordinate course and program delivery
Educational Design And Delivery
Delivery strategies meet the needs of students and employers and include:
– 2+2 or 2+2+2 programs, developed in partnership with high schools and technical colleges
– Degree completion programs offered throughout the state via distance education
– Weekend programs for graduate students
– Internet-based courses and degree programs
Educational Design And Delivery
Key Delivery Indicators
– Program enrollment
– Course evaluations
– Student satisfaction
– Student learning
– Retention / graduation rates
– Placement rates
– Employer satisfaction
Educational Design And Delivery
Measuring Student Learning
– Assessment in the major
• Portfolios
• Standardized exams
• Co-op / Intern Supervisor Evaluation
• Research paper evaluations
• Capstone courses
Educational Design And Delivery
Program Review Process
– Campus-wide committee conducts review
– PD Self Assessment Report
– Surveys of stakeholders: students, alumni, faculty, advisory committee members, employers
– Strengths and opportunities for improvement
– Recommendations to continue for 1 to 7 years
Education Support Processes
UW-Stout Support Services enhance academic programs by facilitating:
Active learning
Student success
Student and stakeholder satisfaction
Support Areas:
Student Services
Library Learning Center
Enrollment Services
Student Life Services
Budget Planning & Analysis
Physical Plant
University Services
Support Services Continuous Improvement Process
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Support Services
Needs are determined by:
Strategy development
The planning process
Student and stakeholder feedback
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Support Services
Strategies and Processes:
Forums
Committees
Councils
Surveys
Reviews
Data
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Continuous Improvement Strategies And Processes
Community forums– Budget
– Parking
– North Campus Master Plan
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Continuous Improvement Strategies And Processes
Cross-functional committees
– Educational Activities
– Advisory Committees
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Continuous Improvement Strategies And Processes
Councils– Student Services Council
– Administrative & Student Life Services Council
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Surveys / Other feedback– ACT student opinion survey
– Food service cereal survey
– Telephone surveys
– National survey of student engagement
– Benchmarking surveys
Continuous Improvement Strategies And Processes
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Continuous Improvement Strategies And Processes
External / Internal reviews
– Food service consultants
– Student Life Services review team
– Educational support unit review committee
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Continuous Improvement Strategies And Processes
Data collection and analysis
– Budget development
– Hours of service
– Service usage patterns
– Capital planning
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Key Measures of Success:Placement
Consistently over 97% of graduates are placed into career positions
Consistently over 90% of graduates find employment in or related to their major
In 2000, UW-Stout had three times more employers recruiting on campus than the Placement Office’s own peer group
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
SUPPORT SERVICE PERFORMANCESUPPORT SERVICE PERFORMANCE
Key Measures of Success
Source: Acct Student Opinion Survey, 2000, 2001; UW-Stout Survey, 1994; on a 1-5 scale; *statistically lower
UW-Stout Trend
Current Students
Library
Career services
Job placement
Financial aid
Security
1994-95
3.56
3.29
3.38
3.18
3.02
1999-00
3.97
3.90
3.87
3.84
3.77
2000-01
4.01
3.85
3.86
4.01
3.78
Public College
3.97
3.57*
3.40*
3.62*
3.66*
Comparisons
Nat’l Avg.
3.89*
3.60*
3.40*
3.65*
3.67*
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Key Measures of Success
SUPPORT SERVICE PERFORMANCESUPPORT SERVICE PERFORMANCE
Source: ACT Alumni Outcomes Survey, 2000; on a 1-5 scale
Library
Career planning & placement
Registration
Academic advising
Financial aid
UW-Stout
4.36
3.51
3.92
3.76
3.49
UWSystem
4.20
3.15
3.67
3.45
3.38
Nat’l Avg.
4.05
3.11
3.64
3.68
3.29
Alumni Assessment of Student Services / ProgramsAlumni Assessment of Student Services / Programs
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Key Measures of Success
UW-Stout students are more satisfied with Student Center and Dining Services than national comparisons
UW-Stout budget processes results in minimal end of the year variances
UW-Stout has decreased its energy use by 51% since 1973 and remains lowest of its major competitors in energy use
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Key Measures of Success
$582,300
$306,500
$425,800
$343,200$319,300
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
96-97 97-98 98-99 99-00 00-01
Source: Annual Employment Report, 1997-2201; Peer 1 & 2
Purchases from Minority Vendors
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
1400
1842
45
420
832
0
200400
600800
1000
12001400
16001800
2000
1996-97 1997-98 1998-99 1999-00 2000-01
Key Measures of Success
Student Data Connections in Residence Halls
Source: ASLS Residence Halls
Nu
mb
er
of
Co
nn
ect
ion
s
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
Support Services Continuous Improvement Process
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess