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Process Management
Robert A. Sedlak, Ph.D
Provost and Vice Chancellor, UW-Stout
Education Community of Practice Conference
At Tusside in Turkey September 5, 2002
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Process Management
“UW-Stout has developed processes, with numerous partners, to enhance the university’s ability to deliver educational programs and expand services to more
students and locations.”–2001 Feedback Report
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Process Management
Educational Design and Delivery
Education Support Processes
Other Support Processes
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Background / ContextUW-Stout
Comprehensive university with strong, focused mission
Part of the University of Wisconsin System
8,000 studentsand 1,200 employees
Long history of quality initiatives
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Educational Design And Delivery
UW-Stout offers a focused set of 27 undergraduate and 16 graduate degree programs that are aligned to its mission
Through formal campus-wide processes, these programs are continually evaluated and improved
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Educational Design And Delivery
New programs are added to meet the needsof stakeholders
– B.S. in Telecommunication Systems
– B.S. in Graphic Communications Management
– B.S. in Industrial Management
– B.S. in Applied Science
– M.S. in Training and Development
– Ed.S. in School Psychology
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Educational Design And Delivery
New programs follow comprehensive design processP
rog
ram
Dir
ecto
rP
rog
ram
Ad
viso
ry C
om
mit
tee
Needs and Expectations for New Programs
Program Plan Developed / Approved
Implementation Developed / Approved
New Program Implemented
Program Evaluation / Refinement
External Employer / IndustryAdvisory Council
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Educational Design And Delivery
Program Director Model
– Work with advisory committees to develop and update curriculum
– Student recruitment, advisingand assessment
– Network with employers and professional organizations
– Participate in program review processes (accreditation)
– Work with departments to coordinate course and program delivery
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Educational Design And Delivery
Delivery strategies meet the needs of students and employers and include:
– 2+2 or 2+2+2 programs, developed in partnership with high schools and technical colleges
– Degree completion programs offered throughout the state via distance education
– Weekend programs for graduate students
– Internet-based courses and degree programs
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Educational Design And Delivery
Key Delivery Indicators
– Program enrollment
– Course evaluations
– Student satisfaction
– Student learning
– Retention / graduation rates
– Placement rates
– Employer satisfaction
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Educational Design And Delivery
Measuring Student Learning
– Assessment in the major
• Portfolios
• Standardized exams
• Co-op / Intern Supervisor Evaluation
• Research paper evaluations
• Capstone courses
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Educational Design And Delivery
Program Review Process
– Campus-wide committee conducts review
– PD Self Assessment Report
– Surveys of stakeholders: students, alumni, faculty, advisory committee members, employers
– Strengths and opportunities for improvement
– Recommendations to continue for 1 to 7 years
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Education Support Processes
UW-Stout Support Services enhance academic programs by facilitating:
Active learning
Student success
Student and stakeholder satisfaction
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Support Areas:
Student Services
Library Learning Center
Enrollment Services
Student Life Services
Budget Planning & Analysis
Physical Plant
University Services
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Support Services Continuous Improvement Process
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Support Services
Needs are determined by:
Strategy development
The planning process
Student and stakeholder feedback
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Support Services
Strategies and Processes:
Forums
Committees
Councils
Surveys
Reviews
Data
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Continuous Improvement Strategies And Processes
Community forums– Budget
– Parking
– North Campus Master Plan
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Continuous Improvement Strategies And Processes
Cross-functional committees
– Educational Activities
– Advisory Committees
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Continuous Improvement Strategies And Processes
Councils– Student Services Council
– Administrative & Student Life Services Council
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Surveys / Other feedback– ACT student opinion survey
– Food service cereal survey
– Telephone surveys
– National survey of student engagement
– Benchmarking surveys
Continuous Improvement Strategies And Processes
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Continuous Improvement Strategies And Processes
External / Internal reviews
– Food service consultants
– Student Life Services review team
– Educational support unit review committee
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Continuous Improvement Strategies And Processes
Data collection and analysis
– Budget development
– Hours of service
– Service usage patterns
– Capital planning
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Key Measures of Success:Placement
Consistently over 97% of graduates are placed into career positions
Consistently over 90% of graduates find employment in or related to their major
In 2000, UW-Stout had three times more employers recruiting on campus than the Placement Office’s own peer group
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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SUPPORT SERVICE PERFORMANCESUPPORT SERVICE PERFORMANCE
Key Measures of Success
Source: Acct Student Opinion Survey, 2000, 2001; UW-Stout Survey, 1994; on a 1-5 scale; *statistically lower
UW-Stout Trend
Current Students
Library
Career services
Job placement
Financial aid
Security
1994-95
3.56
3.29
3.38
3.18
3.02
1999-00
3.97
3.90
3.87
3.84
3.77
2000-01
4.01
3.85
3.86
4.01
3.78
Public College
3.97
3.57*
3.40*
3.62*
3.66*
Comparisons
Nat’l Avg.
3.89*
3.60*
3.40*
3.65*
3.67*
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Key Measures of Success
SUPPORT SERVICE PERFORMANCESUPPORT SERVICE PERFORMANCE
Source: ACT Alumni Outcomes Survey, 2000; on a 1-5 scale
Library
Career planning & placement
Registration
Academic advising
Financial aid
UW-Stout
4.36
3.51
3.92
3.76
3.49
UWSystem
4.20
3.15
3.67
3.45
3.38
Nat’l Avg.
4.05
3.11
3.64
3.68
3.29
Alumni Assessment of Student Services / ProgramsAlumni Assessment of Student Services / Programs
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Key Measures of Success
UW-Stout students are more satisfied with Student Center and Dining Services than national comparisons
UW-Stout budget processes results in minimal end of the year variances
UW-Stout has decreased its energy use by 51% since 1973 and remains lowest of its major competitors in energy use
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Key Measures of Success
$582,300
$306,500
$425,800
$343,200$319,300
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
96-97 97-98 98-99 99-00 00-01
Source: Annual Employment Report, 1997-2201; Peer 1 & 2
Purchases from Minority Vendors
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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1400
1842
45
420
832
0
200400
600800
1000
12001400
16001800
2000
1996-97 1997-98 1998-99 1999-00 2000-01
Key Measures of Success
Student Data Connections in Residence Halls
Source: ASLS Residence Halls
Nu
mb
er
of
Co
nn
ect
ion
s
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess
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Support Services Continuous Improvement Process
IdentifyNeeds
ImproveServices
DeliverServices
MeasureSuccess