process excellence at staples webinar slides
DESCRIPTION
You'll find out how Staples has successfully made Process Excellence a cornerstone of its competitive differentiation by: -Internalizing the principles into the culture, vision and strategy. -Leveraging the ideas and insight from a global team. -Tracking and managing over 500 active projects. -Maintaining program interest and vibrancy. -Monitoring performance metrics with rigorous reports in PowerSteering.TRANSCRIPT
Process Excellence: A Top Seller at Staples
Presented by:Cathy WisniewskiStaples Process Excellence Manager
Welcome! Thank you for joining us.
Process Excellence Customers
Process Excellence: A Top Seller at Staples
Cathy Wisniewski
Process Excellence Manager
Staples, Inc.
November 15, 2011
Evolution
2006
• (400+) Active Projects
• (70) Active Black Belts
• (80) Active Green Belts
• (16) Deployment Areas
• (11) Black Belt Waves
• (8) Master Black Belts
Created a Foundation
Internalized Competencies
Expanding Deployment &
Ensuring Sustainability
2008
2009
2010
2007
then now
Key Concepts
Creating Awareness
Building a strong Process Excellence Community
Results
Creating AwarenessProject Highlights
– Brief description of the project and who to contact for more information
– In non-technical terms– Success and opportunities to
replicate
Project For More Information In Summary Project Sponsor Project Leader & Project ID
Inventory may be too high, depending on demand variation, the life cycle of the product and the life cycle of customers. This results in obsolescence risk and inventory obsolescence. Benefit: Reduced inventory obsolescence risk, as it impacts margin, inventory/turn and space optimization in the warehouse (UK Retail and Advantage)
Renaud Follguet and Simon Maskell
Bertrand Vergnon D01558
Customers are not receiving correct invoices in a timely manner. If the aged unbilled Accounts Receivable is cleared by sending invoices , the customers are frequently confused and refuse to pay for older orders. Benefit: Improve the unbilled trade accounts receivable process. Reduce assets, increase cash flow and improve customer service. (Corporate Finance)
Steve Donnolly Marlene Mullins or Violet Desilets D01558
Reduce Retail Inventory without negatively impacting the customer buying experience Benefit: Improve margin and impact out of stock, SKU management and discontinued stock (Portugal Retail)
Jose Miranda Antonio Maltez D01816
Improve the Store Floor Plans Approval Process Benefit: Decrease cost in remediation at store level, save labor in plan versions, and save time of approvers (Canada Retail and Delivery)
Leo Brideau Louise Robson P00554
Reduce internal and external damages and returns Benefit: Reduce inventory cost and drive improvements in our customer service metrics. (NAD Supply Chain)
Rocky Velasquez Jeremy Bonebrake D02024
Blogs– Process Excellence Terms– Spark discussion about Process
Excellence opportunities
Guest Speakers and Special Events– Industry experts providing insight– Demonstrate how useful Process
Excellence thinking can be– Provide knowledge on how to apply– Opportunities to learn more
Results - PowerSteering to the People
Access to Dashboards and Visual Portal
Distributed Reports– Project Reports– Monthly Reports – Projects Started and Completed– Status Report Summaries
Summary
Creating Awareness
Building a strong Process Excellence Community
Results
Process Excellence: A Top Seller at Staples
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