process 2020: the cutting edge of process innovation - products and services
TRANSCRIPT
Process 2020: The Cutting Edge of Process InnovationInnovations in Developing and Managing Products and Services
Brad Power Steve StantonWebinar Roundtable Discussion: May 6, 2015
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Process 2020: The Cutting Edge
ExtremeProduct Leadership
ExtremeOperational Excellence
ExtremeCustomer Intimacy
ExtremeCore
SpeedContinuous Delivery
VelcroPlug and Play
Design ThinkingContinuous DeliveryBig Data and AnalyticsSocial and Mobile
ExperimentationCustomer focusEngagement – Daily huddles, social
CustomerOperations
Innovation
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Provocative Assertions
To achieve Transformation you MUST Reengineer Your Innovation Processes – Big benefits stem from BIG changes
Process Is only PART of the Solution– Technology is now driving EVERYTHING
You can ELIMINATE the Risks of Change – Test and experiment your way to safety
We’re entering the POST-ERP world– New architectures enable new processes
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Reengineer Your Innovation ProcessesWaterfall Agile Continuous
Release Frequency
Annual, twice a year Weeks (days) = batch Continuous: 100s of changes per day = flow
Architecture Full product Minimum viable product
Many small services
Release Process (Testing)
Sequential stage gates, handoffs, document knowledge transfer
Prototyping, small, frequent batches
Launch and recover, test layering, automated test system, “feature gates” (hidden, test, beta, unveil, A/B)
Organization Departmental silos, sequential
Cross-functional team, business plus developer, face-to-face
Small services teams, accountable for making changes and testing
Performance Measures
Meeting stage gates Working software Customer feedback
Customer Internal functions Product owner User
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Process Is Irrelevant
FunctionalSilos
Cross-FunctionalProcesses
Just Do ItInnovationSpeedAgility
ControlSafetyScale
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The New Benefit/Beneficiary Matrix
Individual Process Enterprise Ecosystem
Efficiency
Effectiveness
SustainingTransformation
RadicalTransformation
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Eliminate the Risk of Change
Real-time feedback from real customers: A/B
Many small changes: Flow
Staged rollout: MVP, test layering
Automated test environment: continuous integration
Source: Andy Singleton
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Obliterate Your Core ERP System
CustomHome-Grown
Best of BreedApps
ERP
Velcro
Services
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Interested in Hearing More?
Engaging Customers in New Product Development
Hosted by Rich Products Corporation
June 16-17, 2015, Buffalo, NY Day One:
The Rich Products Process Journey – “A Rich Experience”
Day Two:Research and Best-Practice Sharing
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Upcoming FCB Courses and Events
DescriptionAccelerated Certification
A four-day, extended hours, Hammer Certification class. This immersion program combines course work and individual projects
Process Redesign A comprehensive, four-day Hammer Certification class on business process redesign
Implementing Innovation
A three-day, advanced course on building the key processes that can deliver a steady stream of breakthroughs
Process Owners in Action
A three-day Advanced Certification class on business process management for process owners and those in similar roles
Leading Transformation
A three-day Hammer Certification class on process governance and based on the PEMM™ process maturity model
Power of Process A two-day Hammer Certification class on process frameworks and methods
Engaging Customers in New Product Development
A two-day, best-practice sharing event, hosted by Rich Products at their Buffalo, NY Headquarters
June 16-17, 2015
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Continue the Discussion Online
LinkedIn Discussion Groups
1. Process: Business Process Roundtable
2. Enterprise: Continuous Innovation
3. Individuals: Change Agents in Action
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For More InformationFCB Partners
Lindsay Field, Program Director617 245 0265