1.PROBLEM

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Veterans Diagnosed with PTSD need help

2.SOLUTION

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Provide support to veterans with PTSD on an as-needed basis.

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3.INITIAL PROTOTYPE

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PAPER PROTOTYPE

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TASK 1

Connecting Veterans to the Right Resource

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TASK 2

Getting Veterans On-Demand Support

4.TESTING

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Information Clarity Organization Ranking

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Information Clarity Organization Ranking

General User Control Call confirmation

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Introduction & Background

Main Tasks

Debriefing

5.FINAL PAPER PROTOTYPE

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PROTOTYPE

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TASK 1

Connecting Veterans to the Right Resource

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TASK 2

Getting Veterans On-Demand Support

6.DIGITAL MOCKUPS

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OVERVIEW

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TASK 1Connecting Veterans to the Right Resource

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TASK 2Getting Veterans On-Demand Support

7.SUMMARY

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: Always Room for Improvement

Expectations: Impose Constraints

: Allow Time for Scheduling

THANK YOU

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