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Project quality management

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Introduction

Project quality management includes theprocess required to ensure that the project

satisfies the needs for which it is undertaken.

There always a gap between the customer need

and the documented requirements

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Implementation of Quality Management

Includes the following activities QUALITY PLANING

QUALITY ASSURANCE

QUALITY CONTROL

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What is Quality Planning?

Quality Planning is identifying which qualitystandards are relevant to the project and

determining how to satisfy them

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What is Quality Assurance?

Quality assurance is evaluating the overall

project performance on a regular basis to

provide a confidence that the project will satisfy

the relevant quality standards.

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What is Quality Control?

A. Quality Control is the monitoring of specific

project results to determine if they comply with

the relevant quality standards and identifying

ways to eliminate causes of unsatisfactoryperformance.

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Project Quality determines Product Quality

Project quality management must address both

The management of the project

The management the product of the project.

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Common understanding

Quality management concepts include :-

1- Customer satisfaction

2- Prevention over inspection

3- Management responsibility4- Processes within phases

(PlanDoCheckAct cycle)

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Tools and Techniques for Quality Planning

Benefit / cost analysis Bench Marking

Flow Charting

Cause-Effect diagram

Process flow chart

Design of experiments

The impact of a different factors on the outcome

Cost of quality

Prevention

Appraisal

Failure

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Tools and Techniques for Quality Assurance

Quality Audits

Quality planning tools & techniques

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Quality Control Concepts

- Prevention (keeping errors out of the process)- Inspection (keeping errors out of the customers hand

- Attribute sampling (for conformity of results)

- Variable sampling (where the results are rated on acontinuous scale that measures the degree of conformityor non conformity

- Special cause (unusual events)

- Random causes (normal process variations)

- Tolerances (where results should fall with in a defined

tolerance range)- Control limits (the process is in control if it falls within

these defined limits)

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Tools and Techniques for Quality Control

Inspection Control Charts (display of defects over time)

Pareto diagram

Statistical sampling Flow charting (causal analysis)

Trend Analysis

Technical performance (defects identifies; defects

uncovered

Cost and schedule performance variance