Florida Gulf Coast University

CRN: 81889, TRA 6158 (MAN 6501)

Fall 2012

Class Location: 1203 Lutgert Hall

Class Hours: W 6:30 – 9:15 p.m

OFFICE PHONE: 590 7335 FAX: 590 7330

E-MAIL: hyazici@fgcu.edu , or huyazici@comcast.net

URL: http://ruby.fgcu.edu/courses/hyazici

Instruction Web Site (ANGEL): (http://elearning.fgcu.edu) OFFICE LOCATION: 3317 Lutgert Hall

OFFICE HOURS: W and R: 4:00 -6:30 pm, T: 3 – 4 pm or by appointment and 7 days/week at

hyazici@fgcu.edu

REQUIRED TEXT:

Principles of Operations Management, Heizer and Render, 8th edition plus MyOMLab with Pearson e-text-

access card, ISBN-10: 013293549X, ISBN-13: 9780132935494

Other alternatives (you need to purchase myOMLab separately in these cases):

Principles of Operations Management, Heizer and Render, Eight Edition, Prentice Hall, 2010. Print option:

ISBN-10: 0136114466’ ISBN-13: 9780136114468; E-book: ISBN-10: 0135106826, ISBN-13:

9780135106822; value edition (loose leaf) : 9780132931267

Use of MyOmLab, your online course toolbox:

http://www.myomlab.com/

Course ID: Yazici04336 (you will need this to purchase the myOMLab access code separately if you did not

purchase the package deal)

For E-book rental option, check www.coursesmart.com

ISBN: 0-13-611446-6, 978-0-13-611446-8, 0-13-510682-6, 978-0-13-510682-2

Textbook Student Resources:

http://wps.prenhall.com/bp_heizer_opsmgmt_10/147/37737/9660836.cw/index.html

REQUIRED SUPPLEMENT1: On-line Course pack ID: 381873 CoursePack ISBN: 1256447897 Online-only

Price: $31.18

To purchase and access your online CoursePack, you will need to do the

following:

1. Go to: 1. Go to: http://www.xanedu.com/login.shtml?PackId=381873

2. If you have previously registered for another CoursePack, log in. If not, click the Register link

underneath the Students heading. Complete the registration page and click Continue.

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3. Confirm your CoursePack selection and click Continue.

4. Complete your billing information, confirm and click Continue.

5. After completing the purchase pages, you will be taken to your CoursePack.

6. If you have problems, contact XanEdu Customer Service at 1-800-218-5971 (option 4) or email

cust.serv@xanedu.com.

7. Each individual student must purchase his/her own access to the CoursePack.

REQUIRED SUPPLEMENT2: All I Need to Know About Manufacturing I Learned in Joe's Garage: World

Class Manufacturing Made Simple, William B. Miller, Vickie Schenk, 2004, ISBN: 0963043935

SOFTWARE: Microsoft Excel

COURSE DESCRIPTION

“To successfully adapt and conquer the challenges of today’s global and changing business world, business

students need to engage not only in the analytical tools and technologies but also in the holistic

understanding of systems and processes of making products and services regardless of their specialty area”

Yazici, H.

The course focuses on the concept of operations and supply chain in the manufacturing and service business

environment. Students will learn how to manage product/service design, processes of making/delivering

products/ services, total quality management and six sigma principles, the value chain, lean and JIT systems,

supply chain sourcing and logistics. Effects of quantitative methods such as forecasting, statistical

quality/process control, breakeven /profit analysis, layout modeling, and location analysis are learned. The

course centers on how these methods / techniques enhance the making and delivering the processes of an

organization.

The course encourages idea generation, problem framing, analytical problem solving, verbal and written

communication skills, and integration of business knowledge as emphasized by the COB learning outcomes and

the mission statement. These skills are utilized during the real life work experiences.

LEARNING OBJECTIVES

The main purpose is to provide fundamental knowledge about operations as well as its interfaces w/ other

functions. The learning outcomes follow College Graduate Leaning Outcomes LCGS (Leadership, Critical

Thinking, Global awareness, Strategic Perspective

Gain an understanding and appreciation of operations in business and understand how operations can

provide a competitive advantage in the global multi cultural marketplace, L,C, G, S

Gain an integrated knowledge of business by understanding the relationship between operations and

other business functions, C, S, G

Develop a working knowledge of the concepts and methods related to designing, performing and

managing operations from customer and manager point of views, L, S

Approach business problems with a system view, analyze these problems, evaluate and compare

organizational issues, therefore enhance logical thinking, C, S

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Formulate and solve real world business problems w/ analytical tools versus intuitive solutions and

interpret these formulations, therefore enhance problem solving skills, C

Understand the influence of technology and technological skills on operational performance, C

Enhance verbal and written communication and teamwork skills to apply and interpret operation

concepts, L

LEARNING OUTCOMES:

By the end of this course, students will:

Be able to differentiate operations from other business functions and recognize operational problems

Know how operations interact with finance, marketing, IS, and other business functions, L, S, G

Be able to analyze operational problems, formulate these problems and propose solution alternatives

from manager and customer point of view, C, S

Know about operational concepts and principles, specifically understand and describe business

processes, lean organization, six sigma, supply chain management and technologies, quality concepts

and alike, S,G

Understand operation management methods and analytical tools, C, S

Become an effective team leader, know how to manage and coordinate team tasks, L

Communicate effectively operational issues and formulations by writing and participating to classroom

discussions and making oral presentations, L

COURSE REQUIREMENTS and GRADING:

1. a. READ Assigned portions of the Textbooks, the Joe’s Garage…, assigned articles. REVIEW slides and

example problems in ANGEL.

1-b. CHECHING YOUR E- MAIL (reminders, warnings, questions/answers, announcements from me are

sent to you by e-mail. Note that if an e-mail is sent by me from ANGEL, it will also directly go to your

eagle FGCU e-mail.

2. USE of ANGEL is required for this course- You can click on Help if you need further information or

contact Chris Jordanek or Elspeth McCulloch for your ANGEL questions.

You use ANGEL for the following purposes:

- take on-line quizzes

- take on-line surveys- Take the “Getting to know you” survey

- download / upload computer assignments

- access course slides and handouts

- read announcements

- check your grade and see your progress

- send e-mail to your peers and your Instructor while on the web

-

NOTE ABOUT FILE SUBMISSIONS: We use Office 2010, you can purchase Office products with an

inexpensive price thru FGCU Bookstore. If you use a MAC, make sure you have equivalent programs

and also as ANGEL does not work with Safari browser in terms of file submissions, you may need to

change your browser in order to submit a file into ANGEL dropbox.

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3. USE OF MYOMLAB:

This tool is available to you thru our publisher. You have to purchase it either with the textbook bundle

or separately. This course is case based, problems are not assigned outside the cases, however in order

to solve the cases and small problems in the exams, you need to attend class participations and also

practice with MyOMLab. This tool helps you understand the OM quantitative problems, and OM

concepts, so you can check out examples and test yourself prior to exams.

4. TEAMWORK EXPECTATIONS

The homework assignments can be submitted as a group work. However, each group submission should clearly

indicate the contribution of each team member. For term project, it is a requirement to complete the task table

for each milestone showing the tasks assigned, and time spent by each team member. For class assignments, if a

group member is absent, he/ she has to submit the class assignment individually for the next class period.

Following is expected from teams:

• Genuine participation from everyone

• Mutual respect

• Consensus-based decisions

• Creation of agreed-upon individual and groups assignments and timelines

• Well-defined and rotating roles

• Making and meeting commitments

• Effective communication

• Avoiding unproductive or negative side conversations

Note: Peer evaluations are distributed periodically and are incorporated in grading. In case of a team not

fulfilling above requirements and having a student or a group of students not pulling their fair weight,

Dr. Yazici reserves the right to assign to such students a grade different than the team grade.

5. ATTENDANCE and PARTICIPATION

Each student is allowed to have 2 excused absences (2 class periods). Excused absences consist of

illness, family emergencies and any uncontrollable work related instances. Excused absences need to

be documented and communicated to the Instructor. Every miss after two, or for any unexcused

absence, 2 points / absence will be deducted from the final grade. Note: Leaving the class after the break

or missing the first half of the class is considered missing half class period. Also, late arrivals and/or

early departures are not allowed. Note that three late arrivals/early departures to/from class are

equivalent to one unexcused absence.

PARTICIPATION

Participation is expected as this is a graduate level class. Participation can be in form of discussions, Q/A

for the in-class and homework assignments, as well as completing the class surveys in ANGEL. Case

assignments are reviewed at their due dates and presentation or discussions are graded.

Based on attendance and participation, 10 points are assigned for the final grade.

4- Homework Assignments (Cases, Lean Writeup, Optional Supply Chain simulation)

IMPORTANT ABOUT HOMEWORK ASSIGNMENTS: These assignments are essential for

your learning. You can work on these assignments individually or as a group. In case of group work,

you need to indicate the contribution of each member (who worked on what question). You are also

expected to make a brief presentation and also discuss your findings in class at the time of the review.

You can also take notes and make changes to your case submission during the review. However, you

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are not allowed to work on the homework assignments during class time. See the course schedule

at the end of this document for assigned homework and due dates.

Requirement for homework assignments: Deadlines are strictly followed. All assignments should be

submitted at their due date and at the beginning of class. Any assignment submitted at the end of the

class period will have one point deducted; one day late, two points; two days late, three points

deduction, and if the assignment is submitted later than two days but within a week of its due date,

half credit is assigned. Assignments submitted after one week, are not graded. Note: If you had an

excused absence due to illness, you need to work on the assignment as soon as you feel better, and

submit your late assignment prior to next class period if possible. You need to communicate with your

instructor about this.

Assignments can be submitted early if a student cannot be present at the due date due to

uncontrollable circumstances, such as a business trip or a required extra- curricular activity, i.e. an

excused absence.

4-1.CASE ASSIGNMENTS- 10 required cases, one optional

4 Cases are assigned from the OM Coursepack ID: 381873, 5 Cases + 1 case problem from our textbook:

- Hard Rock Café (Business and OM strategy), due date: 08/29

- Supply Chain Management at (OM and SC strategies), due date: 09/05

- Evolution of the Xbox Supply Chain (Operation/SC strategy), due date: 09/05

- Walmart Sustainability Strategy (Operation/ sustainability strategy), due date: 09/12

- Cradle-to-Cradle: Design in Herman Miller (Operation/ sustainability strategy), due date: 09/12

- Process Analysis at Arnold Palmer Hospital, video clip, due date: 09/19

- Laying out Arnold Palmer Hospital’s New Facility (process and layout choice), video clip, due: 09/26

- Case problem: Alabama Airlines’ on time schedule (Statistical Process Control, attribute control charts),

due date: 10/03

- Dittenhoefer’s Fine China, (Statistical Process Control, variable control charts, process capability), due

date: 10/03

- Forecasting at Hard Rock Café, video clip, due date: 10/31

- Capacity planning at Arnold Palmer Hospital video clip, due date: 10/31

- Inventory Modeling: Northcutt Bikes: The Service Department, due date: 11/07

- Optional Case: Where to Place the Hard Rock Café, due: 11/21

An outline is prepared for these cases in addition to the questions provided with the cases. Some questions

may be completely modified, or additional questions may be added. Also, resources will be provided to

answer the questions. Case assignments are submitted as a group.

IMPORTANT: One week is allowed to work on these cases. Mostly 1 case is assigned with some

exceptions. See the course schedule at the end, and ANGEL calendar and dropboxes for the deadlines. Case

assignments should be submitted by their due date (it is very difficult for me to grade the late submits as

these interfere with the current ones I have to grade, therefore no late submission is permitted. However,

you can submit early if you need to have a business travel that you cannot make a schedule change).

GROUP SUBMISSION RULE: Case assignments are submitted as a group. Each group needs to have a

leader who coordinates the work. Also, you need to describe the work breakdown method: whether

everybody answered all questions, then complied by the leader, or each question is answered by a different

group member. In the latter case, please specify which question is answered by whom.

- Grading:

Grading is based on completeness and correctness of the solutions. Cases are submitted as group with individual

contribution specified. An individual may receive a grade different than a team grade based on their

contribution to the assignment.

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Cases: 10 points/each: Total 100 points

4-2. LEAN WRITE UP AND DISCUSSION.

This is a write up assignment that is based on discussing the principles of lean / JIT, lean product design, and

lean supply chain management. See the outline in ANGEL. For this assignment you need to purchase and read

the “All I Need to Know About Manufacturing I Learned in Joe's Garage: World Class Manufacturing Made

Simple” book , review the Lean articles provided under Articles, and review JIT/ Lean from our textbook.

This assignment can be submitted individually or as a group. Parts of the report can be discussed throughout the

term as a group. If willing to submit as a group, contribution of each member for the questions need to be clearly

described as writing styles vary. Group members can distribute the work and describe the task distribution in

the report.

Due date: 10/10/12

This assignment is worth 10 points.

4-3.OPTIONAL ONLINE E-OPS SUPPLY CHAIN AND OPERATION STRATEGY SIMULATION GAME

You can submit this assignment to earn extra credit and/or if you missed to submit a case assignment or have

low grades. E-Ops mimics an operation of computer assembly supply chain where customer orders are

generated and parts needs to be purchased and processed in order to deliver the product on time. Achieving the

highest profit, and more importantly the highest performance rating is the goal. The deadline is 11/28, but this

assignment can be completed earlier. However, it is recommended that you complete this assignment after the

operation strategies are learned. See ANGEL for further details of the Assignment.

Grading is based on how well strategies are explained with relevance to course material. Performance rating

over 70 is given additional points. Report can be submitted individually or as a group. However, if group

submission, each group member’s strategy and score should be included in the final report, therefore every

student should play the game individually, and will be graded individually.

Internet game is worth 10 extra points. This assignment may be a substitute for one missed case

assignment.

5.WEB QUIZZES

- Quizzes or Small Tests on Angel, 2 Tests, 50 points/ each , mostly multiple choice, fill in blank,

true/false, Quiz1:09/26; Quiz2 :11/14

These exams will be timed. ANGEL exams are individually submitted. Textbook, course slides, articles should

be reviewed for answering the questions. 2 attempts are allowed. An average of two attempts is taken.

Online quizzes worth 100 points.

6. CLASS EXAMS

2 class exams are administered. First class exam consists of case questions and short problems. Second class

exam consists of short problems and questions. Exam1: 10/17, Exam2: 11/14

7. TERM PROJECT

Purpose:

Identify and analyze a business operations problem, frame and solve the problem by implementing one of the

OM methods, provide computer solutions, interpretations of the findings in a report format, presentation in class

by the end of the semester.

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Content: each group will choose a company or institution. The company will determine an OM problem, a

weakness of the organization. Data is collected (directly from the organization or thru Internet) and one of the

OM methods (process analysis, quality analysis, sales forecasting and operation planning, location analysis,

layout modeling, product / service design using QFD, inventory modeling, project scheduling) is implemented

to solve the OM problem faced. The concepts such as operation strategies, SWOT Analysis, BE analysis (if

applies), product and process classification, process definition and flow is applied to the business. Report

consists of 5-page problem description, summary of results, and conclusion. Excel outputs, electronic

submission of the solution, other material are added as appendix. No points are taken off for long reports. All

team members need to present at the final exam day.

TERM PROJECT TIMELINE:

1- TERM PROJECT Milestone 0 (Proposal) –: Due: 09/19/12

2- TERM PROJECT Milestone 1 (Data collection, preliminary formulations) – Due 10/17/12

3- TERM PROJECT Milestone 2 (Problem Solution and Project Presentation) – Due: 11/28/12

4- TERM PROJECT Milestone 3 (Draft report)- DUE: 12/05/12

5- FINAL MILESTONE (Report). Due: 12/10/12

For each milestone, an outline will be provided and feedback is given to the teams at each milestone submit /

presentation

GRADE DISTRIBUTION: .

Individual

WEB QUIZ (2) 100 points

CLASS EXAMS (2) 200 points

Group CASES (10) 100 points

TERM PROJECT 100 points

Individual or Group

STORY OF LEAN DISCUSSION REPORT 10 points

TOTAL: 510 points

A: Outstanding: 100 - 93.0%, 510 – 474.3 points

A-: Very Good: 92.9 - 90%, 473.79 – 459 points

B+: Good: 89.9 – 85.5%, 458.5 – 436 points

B: Moderately good: 85.4 – 81.7% 435.54 – 416.67 points

B- Fair: 81.6 – 78.3% 416.16– 399.33 points

C+: Somewhat Fair: 78 – 75.8% 397.8– 386.58 points

C: Unsatisfactory: 75.6 - 71.5%, 385.56– 364.65 points

F: Unacceptable < 71.5 less than 364.65 points (Note: D grade cannot be assigned to graduate

students)

To gain an A grade, in addition to the above distribution, students should submit all assignments, and pass 92%

on their exams.

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COURSE TOOLS:

- ANGEL is an extension of the classroom. It allows students to retrieve slides, handouts, assignment files,

submit files and e-mails to group members and to the instructor. Course syllabus, slides/notes, assignments are

posted. You can send e-mail from Angel to other users and to your instructor. Every registered student has

access to this site w/ a username and password. It is a student responsibility to check and use this web site

regularly.

REQUIRED TEXT: Principles of Operations Management, Heizer and Render, 8th edition plus MyOMLab with

Pearson etext-access card, ISBN: 013293549X

Other alternatives:

Principles of Operations Management, Heizer and Render, Eight Edition, Prentice Hall, 2010. Print option:

ISBN: 978-0-13-611446-8 / E-book: ISBN: 0132912309 ; value edition (loose leaf) : 9780132931267

For E-book rental option, check www.coursesmart.com

REQUIRED SUPPLEMENT1: On-line Course pack ID: 381873 CoursePack ISBN: 1256447897 Online-only

Price: $31.18

To purchase and access your online CoursePack, you will need to do the

following:

1. Go to: 1. Go to: http://www.xanedu.com/login.shtml?PackId=381873

2. If you have previously registered for another CoursePack, log in. If not, click the Register link

underneath the Students heading. Complete the registration page and click Continue.

3. Confirm your CoursePack selection and click Continue.

4. Complete your billing information, confirm and click Continue.

5. After completing the purchase pages, you will be taken to your CoursePack.

6. If you have problems, contact XanEdu Customer Service at 1-800-218-5971 (option 4) or email

cust.serv@xanedu.com.

7. Each individual student must purchase his/her own access to the CoursePack.

REQUIRED SUPPLEMENT2: All I Need to Know About Manufacturing I Learned in Joe's Garage: World

Class Manufacturing Made Simple, William B. Miller, Vickie Schenk, 2004, ISBN: 0963043935

SOFTWARE: Microsoft Excel

ARTICLES:

PROCESS: Squeezing Out Extra Value, IIE Solutions, 2006; Goodwill Mapping, IIE Solutions, 2005.

SIX SIGMA: Better Processes Make Good Eats, IIE Solutions, January 2011; Six Sigma to Fit Sigma, IIE

Solutions, July 2001

LEAN / SIX SIGMA: Sharpening coordinated Care Processes, IIE Solutions, December 2011; Improve How

You Improve, IIE Solutions, August 2011

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LEAN: A Gleaming Example, IIE Solutions, 2002; Charged with Change, IIE Solutions, 2003; Lean Extended,

IIE Solutions, 2005; Service with a Smile, IIE Solutions, 2006.

SUSTAINABILITY: Sustainability Driven Supply Chains, IIE Solutions, August 2011; Sustainability Nears a

Tipping Point, MIT Sloan Management Review, Winter 2012.

SUPPLY CHAIN/ RFID: Keeping the Promise of Efficiency, IIE Solutions, March 2009

PRODUCT DESIGN / DEVELOPMENT: Another Look at How Toyota Integrates Product Development, HBR,

1998; The House of Quality, HBR, May June 1988; Cross-Cultural Design, IIE Solutions, July 2001

LOCATION: Successful site location: a case study, IIE Solutions, April 2000; When in China, IIE Solutions,

July 2000.

The instructor will provide a selection of these articles electronically on ANGEL.

VIDEOS: Publisher’s videos, stream videos on ANGEL

WEB LINKS

http://www.businessweek.com/

http://www.pmi.org

http://www.informs.org/

http://www.iienet.org/

http://www.asq.org/

http://lionhrtpub.com/ORMS.shtml

IMPORTANT:

Academic Behavior Standards and Academic Dishonesty

All students are expected to demonstrate honesty in their academic pursuits. The university policies regarding issues of honesty can be found in the FGCU Student Guidebook under the Student Code of Conduct and Policies and Procedures sections. All students are expected to study this document which outlines their responsibilities and consequences for violations of the policy. The FGCU Student Guidebook is available online at http://studentservices.fgcu.edu/judicialaffairs/new.html

Disability Accommodations Services

Florida Gulf Coast University, in accordance with the Americans with Disabilities Act and the university’s guiding principles, will provide classroom and academic accommodations to students with documented disabilities. If you need to request an accommodation in this class due to a disability, or you suspect that your academic performance is affected by a disability, please contact the Office of Adaptive Services. The Office of Adaptive Services is located in Howard Hall 137. The phone number is 239‐590‐7956 or TTY 239‐590‐7930

Student Observance of Religious Holidays

All students at Florida Gulf Coast University have a right to expect that the University will reasonably accommodate their religious observances, practices, and beliefs. Students, upon prior notification to their instructors, shall be excused from class or other scheduled academic activity to observe a religious holy day of their faith. Students shall be permitted a reasonable amount of time to make up the material or activities covered in their absence. Students shall not be penalized due to absence from class or other scheduled academic activity because of religious observances. Where practicable, major examinations, major assignments, and University ceremonies will not be scheduled on a major religious holy day. A student who is to be excused from class for a religious observance is not required to provide a second party certification of the reason for the absence.

Resources for Faculty General Education: Information on General Education program requirements is

available online at http://www.fgcu.edu/General_Education/index.html

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Service‐Learning: Information on integrating service‐learning into the course and course syllabus is

available online at http://www.fgcu.edu/Connect/

Distance‐Learning: Information on distance learning courses is available online at

http://itech.fgcu.edu/distance/

Online Tutorials: Information on online tutorials to assist students is available online at

http://www.fgcu.edu/support/

Approved 3‐27‐09 by Faculty Senate; Approved 4‐30‐09 by Provost and Vice President for Academic

Affairs P. 3

ANGEL Learning Management System and Demonstration Site: Information on ANGEL is available

online at http://elearning.fgcu.edu/frames.aspx and

http://elearning.fgcu.edu/section/default.asp?id=xxxDemoonlinecoursestudent

Library Resources: Main page: http://library.fgcu.edu/

Tutorials & Handouts: http://library.fgcu.edu/RSD/Instruction/tutorials.htm

Research Guides: http://fgcu.libguides.com/ Faculty Support:

http://library.fgcu.edu/faculty_index.html

Contact Us: http://library.fgcu.edu/LBS/about/contactus.htm

The Center for Academic Achievement (CAA) provides academic support services to all FGCU students. Students can take advantage of our free peer tutoring and Supplemental Instruction sessions for lower-level math and science courses, as well as workshops to facilitate the development of skills necessary for college success. If you would like to participate in any of our programs, learn about tutoring services, or meet with an Academic Retention Coordinator, please visit the CAA in Library 103

or call us at (239) 590-7906. Our website is www.fgcu.edu/caa.

H.J. Yazici

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TRA 6158 (MAN 6501)- Fall 2012 Course Schedule

08/22/12

Introduction to Operations, Operation Strategies, Chapters 1, 2

Course Syllabus and Schedule, ANGEL and MyOMLab introductions

Introduction to Operations, Operation Strategies, Class Practice: Hard Rock cafe

Due:

Read Textbook: Chapter 1, 2: Operations and Strategies. Review slides, MyOMLab Multimedia Library for these chapters 08/29/12

Operations, Operation Strategies, Supply Chain Management, Chapters 1, 2, 11

Review of Hard Rock Café Case. Chapter 1 Productivity class practice (Excel), Strategies review

SupplyChain Management introduction

Due:

Textbook Case: Hard Rock Café, see the video on MyOMLab, and the Case outline on ANGEL

Read Textbook: Chapters 1,2, 11, Operations, Strategies, Supply Chain Management, MyOMLab Multimedia Library

09/05/12

Process and Sustainability Strategies, Chapter 7

Review of Cases. Process strategy and sustainability introduction, lecture, video

Due:

Course pack Cases: LAST NAMES A- L: Supply Chain Management at Walmart; LAST NAMES M –Z: Evolution of

the X-box Supply Chain. Select the group leader’s last name or the most common initial in the group.

See the questions file in ANGEL before submitting your case assignment. Review Chapters 1, 2, 11, for RFID: page

266 (chapter7)

Read Textbook: Chapter 7, Process strategy and sustainability, MyOMLab Multimedia Library, RFID Article/ANGEL

09/12/12

Processes, Process Analysis and Design, Chapter 7

Review of cases. Process analysis, flowchart examples

Due:

Course pack Cases: LAST NAMES A- L: Cradle-to-Cradle: Design in Herman Miller; LAST NAMES M –Z: Walmart

Sustainability Strategy. See the case outline in ANGEL for case questions.

Read Textbook: Chapter 7, process analysis and design

09/19/12

Layout strategies, Chapter 9

Case review. Lecture, Class practice

Due:

Textbook Case: Process Analysis at Arnold Palmer Hospital, see the video on ANGEL/Assignments, and the outline,

review Chapter 7, Process strategy and sustainability , Article: Squeezzing Out Extra Value or Goodwill Mapping /

Sustainability Articles/ANGEL

Submit Term Project Milestone0, see the outline on ANGEL, a brief presentation is expected.

Read Textbook, Chapter 9, review example problems, MyOMLab Multimedia Library

09/26/12

Design of Products/ Services, Quality brief, Chapters 5, 6

Case Review. Web Quiz 1 review, Product Development Process, Quality Function Deployment, Quality concepts

Due:

Web Quiz 1, before class time, Chapters 1, 2, 7, 9, 11

Textbook Case: Laying out Arnold Palmer Hospital’s New Facility, see the video, and the outline on ANGEL

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Course schedule continues:

10/03/12

Statistical Process Control, Chapter 6S, submit cases in class DUE:

In class: Textbook case problem: S6.35, Alabama Airlines, page 243 (attribute data chart)

Course pack Case: - Dittenhoefer’s Fine China (variable data chart

Read Read Textbook: Supplement 6, Managing Quality and Supplement: Statistical Process Control; Six Sigma

Articles/ANGEL, see solved problems in the textbook, MyOMLab Multimedia Library

10/10/12

JIT and Lean Operations, Chapter 16, Project Management, Chapter 3 (if no time, cover on 11/14) Lean/ JIT, Six Sigma guest presentation and discussion. Project Management, scheduling introduction

Due:

Lean Write up

Read Textbook, Chapter 16, JIT and Lean Operations

Read Supplement: Joe’s Garage, and articles: The lean folder / Articles/ANGEL

Read textbook: Chapter 3, Project Management

10/17/12

Exam 1 in class (Individual): Write up: Sustainability case questions, problems: Chapters 1, 9, 6S

DUE:

Term Project Milestone 1 submit, brief presentation (group or individual)

10/24/12

Forecasting and Capacity Management, Chapters 4 and 7S

Exam return. Forecasting and capacity class practices. Breakeven Analysis

Due:

Read Textbook, Chapter 4, Forecasting and see forecasting examples, solved problem in the textbook. Read Capacity and

Costraint Management, Supplement 7. Review examples posted on ANGEL, textbook and myOMLab examples.

10/31/12

Inventory Management, Chapter 12

Case review. Inventory lecture and class practice.

Due:

Textbook case: Forecasting at Hard Rock Café, see video clip. See the Excel work file and case outline before working on

the case.

Textbook case: Capacity planning at Arnold Palmer Hospital, see the video clip, See the case outline

Read Textbook: Chapter 12, Inventory Management, pages 465-481. Note: we skip Production Order Quantity Model,

Quantity Discount Models, see example file, Examples 1-7 in the textbook, MyOMLab practices.

11/07/12

Aggregate Planning, Chapter 13

Inventory Case review. Selected aggregate planning methods, class practice

Due:

Course pack Case: Northcutt Bikes, Use the Inventory case work file. Answer the case questions.

Read Textbook: Chapter 13, Aggregate Planning

11/14/12

Web Quiz 2 review. Project Scheduling (if not covered earlier)

Web Quiz 2 is due (before class):Chapters 3, 4,5, 6, 7S, 12, 13

Exam 2 in class: Problems: Chapters 4, 7S, 12, 13

H.J. Yazici

13

Course schedule continues:

11/21/12

No class. Work on your project. If you missed a case or had low grade, submit the optional textbook case on

ANGEL.

Optional Textbook case: Where to Place the Hard Rock Café. See the case outline on ANGEL, see the video clip on

MyOMLab.

11/28/12

Due:

Term Project Milestone 2 submit. Final Presentation of the project

Optional E-Ops Internet SCM Simulation Game Report

12/10/12

Term Project Final Report, Files on ANGEL, printout to the Instructor.

Note: Dr. Yazici reserves the right to change parts of this syllabus throughout the semester w/ notification