pretending to know - (when you don't)
DESCRIPTION
Presentation that evolved from the SMART Leadership blog article "Ignorance Phobia: Pretending You Understand" http://chicagoexecutivecoaching.com/smartleadership/ignorance-phobia-pretending-you-understand/TRANSCRIPT
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Pretending to Know(When You Don’t)
Tom LemanskiChicago Executive Coaching
Institute of Packaging Professionals -ChicagoApril 2, 2013
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That Dream
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Miscommunication is at the root of all
conflict and dysfunction.
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BUSTED!
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Why Do We Pretend?
Faking It
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You’re not clear about the other person is saying but you’re afraid to ask for clarification for fear of appearing ignorant.
Ignorance Phobia
You pretend to understand when you don’t.
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You Can Fool Some of the People Some of the Time
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Is this a Communication…
Strength?
Or, A Weakness?
Pretending to Know
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Communication is a two way exchange of ideas to elicit some sort of a behavioral response.
A Process with a Purpose
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What Are the Responsibilities?
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A Blame-Free Communication Environment
Imagine
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Communicating with the assumption that your audience has the same level of knowledge and frame of reference that you have.
The Curse of Knowledge
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Are you actively listening, or not?
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It is far more effective to be interested than to be
interesting.
A New Influencing Paradigm
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What does YOUR Listening Look Like?
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How Can Become a Blameless Communicator?As a Sender?As a Receiver?
Communicate Responsibly!