[press release] mts russia selects comarch as a strategic partner for service assurance and service...

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  • 8/6/2019 [Press Release] MTS Russia selects Comarch as a strategic partner for service assurance and service inventory

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    Press Release, Krakow, June 14th, 2011

    MTS RUSSIA SELECTS COMARCH AS A STRATEGIC PARTNER FOR SERVICE ASSURANCE AND SERVICE

    INVENTORY

    Comarch Next Generation Service Assurance and Comarch Service Inventory Management solutions are

    to be used for managing MTS mobile and fixed networks in Russia.

    Comarch NGSA and Comarch Service Inventory Management solutions will be implemented as a part of a

    project for MTS Russia aimed at creating customer-centric network operation. The combined solution provides MTS

    with a functionality for improving the quality of customer- and resource-facing services across its network domains.

    This will be accomplished by closing the gap between traditiona l network monitoring and service-oriented, process-

    driven network management. The solution is equipped with an efficient event correlation engine which simplifies

    monitoring complex services, automates finding potential problem root causes and enriches events with advanced

    information. The embedded BPM (Business Process Management) Engine is specifically designed to manage a telecom

    operator's processes. The convergent solution will be used to manage both mobile and fixed MTS networks all over

    Russia.

    - "Partnership with Comarch allows MTS to optimize costs and ensure that high-quality reliable services are provided

    to our customers. We decided to install the NGSA solution that allows complex services implementation while ensuring

    efficient network and service monitoring. I am confident that Comarch solutions will enable MTS to accomplish

    transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the

    best customer experience" - commented MTS Vice President and Chief Technology Officer, Andrey Ushatsky.

    - "I am very pleased that Comarch has been selected to deliver key systems for network and service assurance as well

    as service inventory to MTS. Comarch OSS solutions will contribute to improving the quality of MTS services andincreasing customer satisfaction." - sa id Jacek Lonc, Member of the Board, Comarch AG.

    Comarch Next Generation Service Assurance is a solution that augments traditional resource-centric fault

    management and transforms it towards a customer-centric service assurance solution. Apart from robust network

    alarm processing with advanced root cause analysis capabilities, the system calculates the impact on customer- and

    resource-facing services by giving insight into customer perception of network faults. This enhances traditional

    network monitoring with information about real impact on customer service. It enables a reaction to service incidents

    before a customer issues a complaint, which forms an essential part of a pro-active approach to service monitoring.

    Main functionalities and benefits of the convergent Comarch solution chosen by MTS include:

    Comprehensive service modelling and monitoring engine, providing the mapping between resources andservices, even for complex cases

    Progressive fault management system, including advanced event enrichment (with use of information fromexternal systems) and strong correlation engine to assure clear data presentation and root cause analysis Automatic business impact analysis giving priorities to tasks related to business information (e.g. SLA) Process management system controlling and organizing the complex workflow in the areas of incident and

    problem management

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    About MTS

    Mobile TeleSystems OJSC ("MTS") is the leading telecommunications group in Russia, Eastern Europe and Central

    Asia, offering mobile and fixed voice, broadband, pay TV as well as content and entertainment services in one of the

    world's fastest growing regions. Including its subsidiaries, the Group services over 108.5 million mobile subscribers in

    Russia, Ukraine, Uzbekistan, Turkmenistan, Armenia and Belarus, a region that boasts a total population of more than

    230 million. Since June 2000, MTS' Level 3 ADRs have been listed on the New York Stock Exchange (ticker symbol

    MBT).Additional information about the MTS Group can be found atwww.mtsgsm.com.

    For further information, please contact MTS in Moscow:

    Joshua B. Tulgan

    Director, Investor Relations

    Acting Director, Corporate Finance

    Department of Investor Relations

    Mobile TeleSystems OJSC

    Tel: +7 495 223 2025

    E-mail: [email protected]

    About Comarch

    Comarch is a global supplier of IT products and services for the telecommunication industry. The company's flexible

    solutions are industry standard compliant and developed in-house. Comarch solutions constantly evolve based on

    customer demand. Since 1993, the company has accumulated experience and knowledge in the fields of designing,

    implementing, and integrating IT solutions. Comarch serves some of the market's largest players - such as Telekom

    Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany, Vodafone Germany and Telefonica O2

    Germany, as well as companies from the KPN and France Telecom groups. Comarch provides COTS products in the

    areas of BSS, CRM, OSS as well as a range of comprehensive services.

    More information can be found at: telecoms.comarch.com

    Comarch Telecomm unications Press Office

    Katarzyna Gajewska | Tel: +48 12 646 15 04 | Gsm: +48 691 464 119 |Fax: +48 12 646 12 00

    E-mail: [email protected]