[press release] mts russia selects comarch as a strategic partner for service assurance and service...
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8/6/2019 [Press Release] MTS Russia selects Comarch as a strategic partner for service assurance and service inventory
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Press Release, Krakow, June 14th, 2011
MTS RUSSIA SELECTS COMARCH AS A STRATEGIC PARTNER FOR SERVICE ASSURANCE AND SERVICE
INVENTORY
Comarch Next Generation Service Assurance and Comarch Service Inventory Management solutions are
to be used for managing MTS mobile and fixed networks in Russia.
Comarch NGSA and Comarch Service Inventory Management solutions will be implemented as a part of a
project for MTS Russia aimed at creating customer-centric network operation. The combined solution provides MTS
with a functionality for improving the quality of customer- and resource-facing services across its network domains.
This will be accomplished by closing the gap between traditiona l network monitoring and service-oriented, process-
driven network management. The solution is equipped with an efficient event correlation engine which simplifies
monitoring complex services, automates finding potential problem root causes and enriches events with advanced
information. The embedded BPM (Business Process Management) Engine is specifically designed to manage a telecom
operator's processes. The convergent solution will be used to manage both mobile and fixed MTS networks all over
Russia.
- "Partnership with Comarch allows MTS to optimize costs and ensure that high-quality reliable services are provided
to our customers. We decided to install the NGSA solution that allows complex services implementation while ensuring
efficient network and service monitoring. I am confident that Comarch solutions will enable MTS to accomplish
transition from a network-centric towards a customer-centric OSS ecosystem with an ultimate goal of creating the
best customer experience" - commented MTS Vice President and Chief Technology Officer, Andrey Ushatsky.
- "I am very pleased that Comarch has been selected to deliver key systems for network and service assurance as well
as service inventory to MTS. Comarch OSS solutions will contribute to improving the quality of MTS services andincreasing customer satisfaction." - sa id Jacek Lonc, Member of the Board, Comarch AG.
Comarch Next Generation Service Assurance is a solution that augments traditional resource-centric fault
management and transforms it towards a customer-centric service assurance solution. Apart from robust network
alarm processing with advanced root cause analysis capabilities, the system calculates the impact on customer- and
resource-facing services by giving insight into customer perception of network faults. This enhances traditional
network monitoring with information about real impact on customer service. It enables a reaction to service incidents
before a customer issues a complaint, which forms an essential part of a pro-active approach to service monitoring.
Main functionalities and benefits of the convergent Comarch solution chosen by MTS include:
Comprehensive service modelling and monitoring engine, providing the mapping between resources andservices, even for complex cases
Progressive fault management system, including advanced event enrichment (with use of information fromexternal systems) and strong correlation engine to assure clear data presentation and root cause analysis Automatic business impact analysis giving priorities to tasks related to business information (e.g. SLA) Process management system controlling and organizing the complex workflow in the areas of incident and
problem management
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About MTS
Mobile TeleSystems OJSC ("MTS") is the leading telecommunications group in Russia, Eastern Europe and Central
Asia, offering mobile and fixed voice, broadband, pay TV as well as content and entertainment services in one of the
world's fastest growing regions. Including its subsidiaries, the Group services over 108.5 million mobile subscribers in
Russia, Ukraine, Uzbekistan, Turkmenistan, Armenia and Belarus, a region that boasts a total population of more than
230 million. Since June 2000, MTS' Level 3 ADRs have been listed on the New York Stock Exchange (ticker symbol
MBT).Additional information about the MTS Group can be found atwww.mtsgsm.com.
For further information, please contact MTS in Moscow:
Joshua B. Tulgan
Director, Investor Relations
Acting Director, Corporate Finance
Department of Investor Relations
Mobile TeleSystems OJSC
Tel: +7 495 223 2025
E-mail: [email protected]
About Comarch
Comarch is a global supplier of IT products and services for the telecommunication industry. The company's flexible
solutions are industry standard compliant and developed in-house. Comarch solutions constantly evolve based on
customer demand. Since 1993, the company has accumulated experience and knowledge in the fields of designing,
implementing, and integrating IT solutions. Comarch serves some of the market's largest players - such as Telekom
Deutschland (former T-Mobile Germany), T-Mobile Austria, E-Plus Germany, Vodafone Germany and Telefonica O2
Germany, as well as companies from the KPN and France Telecom groups. Comarch provides COTS products in the
areas of BSS, CRM, OSS as well as a range of comprehensive services.
More information can be found at: telecoms.comarch.com
Comarch Telecomm unications Press Office
Katarzyna Gajewska | Tel: +48 12 646 15 04 | Gsm: +48 691 464 119 |Fax: +48 12 646 12 00
E-mail: [email protected]