comarch client reporting & communication

Copyright Comarch 2010

Comarch Client Reporting & Communication


2 Copyright Comarch 2010

Agenda

• Introduction

• The solution concept

• Functional scope

• Case study

• Deployment models

• Summary



Introduction



• Rising above the competition and winning business through superior client service and communication

• Building long-term relations with top class investment advisory services and customized reporting

• Providing clients with reliable and up-to-date information about performance and risk

• Ability to conduct an educated discussion with the clients

• Shifting efforts from operations to sales and customer services

• Support for legal requirements regarding investment process support (MiFID, UCITS IV)

Challenges




The solution concept



• Retail / HNWI Clients

• Institutional Clients

• Client Advisors / Sales Representatives

• Portfolio Managers

• Performance & Risk Analysts

• Top & Mid Level Management

• Operations & IT Teams

Solution Beneficiaries




• Support for new communication channels

• Professional tools for advisory & sales activities

• Mass report generation and distribution

• Fund level and Client level reporting

• Performance, Attribution and Risk analyses

• Unified data source for all beneficiaries

• High service efficiency, security and availability (Comarch Data Center)



Functional scope



Complexity & Proficiency



• New communications channels for advisors (dedicated offers, market comments & news, investment products & benchmarking)

• Support for mobile devices (iPhone, iPad)

• Customized report designing

• Reports library maintenance (current and historical)

• Client reports & custom portal setup

Mobile Application & Customized Web Portal



• Mass report generation and distribution

• Template design and management (multicurrency & multilanguage)

• Report output (PDF, XLS, RTF)

• Delivery method customization (email, Web portal, mobile devices)

• Reporting process management

Reporting




Calculation engine and dedicated tool for analysts /risk managers (ad-hoc and scheduled analyses):

• Top holdings

• Historical portfolio value

• Client portfolio return vs benchmark

• Country or sector allocation vs benchmark

• Differential return

• Up / Down market ratios

• Style distribution

• Fund position and return

• Best contributors / Biggest detractors

• Fund liquidation

• Attribution analysis (sector & country)

• Excess return

• Performance & risk analysis

Performance and Risk Measurement



• Data integration and unified source for all beneficiaries (ETL process)

• Data mining and drill-down functionality

• Data Warehouse based on generic data model

• Compliance & data security

Data Management & Integration




• Three Tier architecture – fully web based & integrated

• Comarch Data Center (CDC)

– Hardware: IBM Blade servers with Central Storage

– SLA: System availability at 99.99% (annually)

• Security

– Physical: internal procedures (CDC), OWASP principles (Open Web Application Security Project)

– Software: electronic signature, certificate authority, cryptographic keys and certificates carrier

– Database: segregation of duty, need-to-know, least privileages

• SAS 70 Audit (Type I and Type II)

Technology & Security

Comarch Client Investment Communication



Case study



SKAGEN Funds is a leading Norwegian funds management company with more than 15 billion EUR AuM. It is present in 8 European countries.

Main goals:

• To deliver user friendly, efficient and reliable tools for creating retail and institutional client reporting that

meets today’s demands and future needs.

• To gain a competitive advantage by delivering reliable information, about Skagen’s performance, to

institutional and retail clients

• The easy creation of all kinds of reports directed towards Skagen’s clients; concerning clients, securities

and fund performance in the client context

• To integrate necessary data and automate the reporting process

• To significantly decrease the risk of human mistakes by decreasing the amount of manually created

reports and implementing quality assurance procedures

SKAGEN Funds – case study



SKAGEN Funds – a change for the better

Item Past Present Change

No. of generated reports 5 000 200 000 ↑ Percentage of clients receiving reports 5-10% (irregulary) 100 % (on monthly basis) ↑ Duration of report generation About 10 days (selected clients) Max 5 days (all clients) ↓ Report preparation and delivery Manual (MS Excel, mail) Fully automated ↑ Data accuracy for analyses Monthly holdings Transaction level ↑ Customer service Standard (one template) Individual approach ↑ Analyses & Report currencies 1 7 ↑ Languages (customization of client communication)

2 6 ↑

Report sections 10 20-30 ↑ Employment # # - Client Satisfaction ↑



• Web portal for Retail & Institutional Clients

• Performance & Risk tool to calculate sections to be used on reports and for internal use by Skagen Analysts

• Business Intelligence solution used for report generation

• Data warehouse collecting information from all sources used by Skagen (own and external) to provide a unique data source for all components

• Hosting of the platform in Comarch Data Center

• Long-term maintenance

SKAGEN Funds – business case




Deployment models



Platform configuration & deployment

Comarch Data Center

Flexible deployment approach:

• In-house implementation

• SaaS model



Summary



• Complex offer for different kinds of investment management business:

– Generic data models

– Excellent report layouts

– Highly configurable performance & risk module

• High solution scalability suitable for every business size

• Service efficiency, security and availability:

– Comarch Data Centers in various EU locations

– Unique experience in modern

technologies and IT security

• Flexible implementation and deployment

approach (in-house, SaaS)

Our strengths




• Increasing sales opportunities via a customized client service

• Among others, focuses on improving awareness and education of the end client

• Client communication using modern web and mobile technologies

• Professional Client portal – direct access to fund performance, commentaries, offers, reports etc.

• Generation of top class reports for clients (retail & institutional)

• Possibility to design own report/template

• Interactive platform for internal use with unified data source and analytical tools

The main advantages of CRC platform

comarch client reporting & communication

Economy & Finance

teams6copyright comarch

institutional client

reporting process

historical client

customized reporting

type ii15copyright comarch

client context

ucits iv4copyright comarch