1 | STANDARDS OF ETHICAL CONDUCT

Published quarterly by Parsons Federal Credit Union 100 West Walnut Street Pasadena, CA 91124

For questions or comments about

this newsletter, please contact

marketing@parsonsfcu.com 626.440.7000 • 800.765.4527

www.parsonsfcu.orgMailing address P.O. Box 90667 Pasadena, CA 91109-0667

4 | Parsons Federal Credit Union

Parsons Federal Credit Union is launching a new and enhanced online banking system and mobile app technology experience for our members. You will be able to log into the new online banking platform beginning January 30, 2019, and the new mobile banking app will also be available for download via Google Play and the App Store.

The new system will deliver the latest in technology to simplify, speed up, and centralize your financial management for convenient, one-stop access, with seamless integration between online and mobile banking.

Some of these new features include:

• An intuitive user interface• Real-time budgeting and spending alerts• Smart financial planning tools• Easy external transfers• Card control and management• And much, much more!

These enhancements allow us to provide you with unparalleled service and more innovative solutions, right at your fingertips. It’s the same member-focused service you enjoy, but with added new features to make your life’s journey even easier. For more information, go to our website.

SEE MORE INSIDE

Ways Our New Online Banking Features Make Your Life Easier 02

PAGE

Simple Alerts That Will Help You Bank Smarter and Safer

PAGE

03

President/CEO Letter

PAGE

04

A POWERFUL NEW BANKING EXPERIENCE

Your savings are insured up to $500,000 through a combination of federal insurance by the National Credit Union Administration, a U.S. government agency, and private insurance by American Share Insurance.

PRESIDENT/CEO LETTER

WALNUTSTREETJOURNAL

January 2019

Uniquely par tnering to make life’s journey easier

On behalf of the Board of Directors and credit union staff, I would like to extend a heartfelt thanks for allowing us to be a part of making your life’s journey easier in 2018. In the coming weeks, you will witness one of the largest milestones in our history. A significant investment in our online banking and mobile app

technology was made, and we are thrilled to introduce these platforms to you for the first time. We deliberately chose to partner with a provider that delivers proven, best-in-class mobile app technology, rivaling what is offered by the nation’s largest financial institutions. We take your feedback as a member-owner very seriously, and that is why we made it our goal to deliver better technology to kick off the new year.

Last year, I reported that we had one of our most successful years. I am very pleased to report that 2018 was an even better year! Loans and memberships are growing from across the nation; membership growth was over 8%, far higher than our peer credit unions. Our loans continue to grow across the country, with over 60% coming from outside of California. Our remote members continue to embrace how easy we make it to conduct business with us. With our new technology, it will be even easier in 2019.

Best wishes to you and yours,

K. Ray CrousePresident/CEOParsons Federal Credit Union

K. Ray Crouse

STANDARDS OF ETHICAL CONDUCT | 4

One of the best new tools to fight fraud is mobile banking alerts. These alerts are set up by users so that they can receive notifications about suspicious transactions on their accounts and help prevent fraudulent activity.

Users can choose from a variety of alerts to set up, but there are a few that are crucial in identifying fraudulent activity. You will soon be able to log into Parsons FCU’s online banking and set up alerts to go off in these five situations:

1. LARGE PURCHASESSet an alert whenever a single purchase is made that exceeds an amount you decide. If a fraudster tries to make a purchase over that amount, you will be notified, and you can freeze the card ASAP if you do not recognize the transaction.

2. WHEN YOUR PROFILE OR PASSWORD CHANGESWhen your personal information on the website or app changes, you will receive a notification. If this change does not correspond with your activity on the app, call our Member Services Representatives to let them know, and they can help you reset the information.

3. WHEN AN ATM WITHDRAWAL EXCEEDS A CERTAIN AMOUNTIf you only use ATMs to get a few twenties at a time, set up this alert, so you’ll know of any big withdrawals you didn’t authorize.

4. WHEN YOUR ACCOUNT DROPS BELOW A SPECIFIC AMOUNTWhile this alert is standard to keep accounts healthy and avoid fees, it is also helpful in preventing fraud. If a fraudulent purchase causes the account to drop below the amount you set, you will be notified, and you can check on your transactions to see if any of them were fraudulent.

5. WHEN ANY DEBIT OR CREDIT CARD PURCHASE OCCURSWhile frequent shoppers may be annoyed at first by this notification, this will let users know whenever a purchase happens, so members can identify fraudulent activity as quickly as possible.

These notifications will help users track fraudulent activity for many types of transactions. While it is important to check your online banking as much as possible, these alerts can help you identify fraud as it happens. If any alerts lead you to believe that you are a victim of identity theft, please contact Member Services immediately. The sooner you report fraud, the faster Parsons FCU can help resolve these unauthorized transactions.

2 | Parsons Federal Credit Union Parsons Federal Credit Union | 32 | Parsons Federal Credit Union

WAYS OUR NEW ONLINE BANKING FEATURES MAKE YOUR LIFE EASIER

SIMPLE ALERTS THAT WILL HELP YOU BANK SMARTER AND SAFER

Whether you’re an internet whiz or just a casual web surfer, any of our members can easily use our new online banking tools to manage and improve their financial health. With our upcoming conversion going live, now is the best time for you to get to know the exciting and simple ways our new online banking can make your financial life easier.

IMPROVED USER INTERFACE Online and mobile banking platforms have been updated with a sleek new design and tons of money management widgets.

MULTI-ACCOUNT MANAGEMENTEasily monitor and manage your funds in checking and savings accounts or loans from Parsons FCU and numerous other financial institutions.

BUDGETING TOOLSet budgets for purchase categories and track your spending across different categories on an easy-to-read, customizable widget.

FINANCIAL PLANNING Visualize your financial goals, including big purchases and loan payoffs, and set regular payments to help reach these goals on schedule.

MOBILE CHECK DEPOSITUse your smartphone’s camera to securely deposit checks into an account of your choice from anywhere, anytime.

BANK FROM ANYWHEREThese updates and features bring even more banking and financial tips straight to your fingertips.

SEND MONEY WITH POPMONEY Use this simple online payment service to send and receive money securely between you, friends, and family.

STANDARDS OF ETHICAL CONDUCT | 4

One of the best new tools to fight fraud is mobile banking alerts. These alerts are set up by users so that they can receive notifications about suspicious transactions on their accounts and help prevent fraudulent activity.

Users can choose from a variety of alerts to set up, but there are a few that are crucial in identifying fraudulent activity. You will soon be able to log into Parsons FCU’s online banking and set up alerts to go off in these five situations:

1. LARGE PURCHASESSet an alert whenever a single purchase is made that exceeds an amount you decide. If a fraudster tries to make a purchase over that amount, you will be notified, and you can freeze the card ASAP if you do not recognize the transaction.

2. WHEN YOUR PROFILE OR PASSWORD CHANGESWhen your personal information on the website or app changes, you will receive a notification. If this change does not correspond with your activity on the app, call our Member Services Representatives to let them know, and they can help you reset the information.

3. WHEN AN ATM WITHDRAWAL EXCEEDS A CERTAIN AMOUNTIf you only use ATMs to get a few twenties at a time, set up this alert, so you’ll know of any big withdrawals you didn’t authorize.

4. WHEN YOUR ACCOUNT DROPS BELOW A SPECIFIC AMOUNTWhile this alert is standard to keep accounts healthy and avoid fees, it is also helpful in preventing fraud. If a fraudulent purchase causes the account to drop below the amount you set, you will be notified, and you can check on your transactions to see if any of them were fraudulent.

5. WHEN ANY DEBIT OR CREDIT CARD PURCHASE OCCURSWhile frequent shoppers may be annoyed at first by this notification, this will let users know whenever a purchase happens, so members can identify fraudulent activity as quickly as possible.

These notifications will help users track fraudulent activity for many types of transactions. While it is important to check your online banking as much as possible, these alerts can help you identify fraud as it happens. If any alerts lead you to believe that you are a victim of identity theft, please contact Member Services immediately. The sooner you report fraud, the faster Parsons FCU can help resolve these unauthorized transactions.

2 | Parsons Federal Credit Union Parsons Federal Credit Union | 32 | Parsons Federal Credit Union

WAYS OUR NEW ONLINE BANKING FEATURES MAKE YOUR LIFE EASIER

SIMPLE ALERTS THAT WILL HELP YOU BANK SMARTER AND SAFER

Whether you’re an internet whiz or just a casual web surfer, any of our members can easily use our new online banking tools to manage and improve their financial health. With our upcoming conversion going live, now is the best time for you to get to know the exciting and simple ways our new online banking can make your financial life easier.

IMPROVED USER INTERFACE Online and mobile banking platforms have been updated with a sleek new design and tons of money management widgets.

MULTI-ACCOUNT MANAGEMENTEasily monitor and manage your funds in checking and savings accounts or loans from Parsons FCU and numerous other financial institutions.

BUDGETING TOOLSet budgets for purchase categories and track your spending across different categories on an easy-to-read, customizable widget.

FINANCIAL PLANNING Visualize your financial goals, including big purchases and loan payoffs, and set regular payments to help reach these goals on schedule.

MOBILE CHECK DEPOSITUse your smartphone’s camera to securely deposit checks into an account of your choice from anywhere, anytime.

BANK FROM ANYWHEREThese updates and features bring even more banking and financial tips straight to your fingertips.

SEND MONEY WITH POPMONEY Use this simple online payment service to send and receive money securely between you, friends, and family.

1 | STANDARDS OF ETHICAL CONDUCT

Published quarterly by Parsons Federal Credit Union 100 West Walnut Street Pasadena, CA 91124

For questions or comments about

this newsletter, please contact

marketing@parsonsfcu.com 626.440.7000 • 800.765.4527

www.parsonsfcu.orgMailing address P.O. Box 90667 Pasadena, CA 91109-0667

4 | Parsons Federal Credit Union

Parsons Federal Credit Union is launching a new and enhanced online banking system and mobile app technology experience for our members. You will be able to log into the new online banking platform beginning January 30, 2019, and the new mobile banking app will also be available for download via Google Play and the App Store.

The new system will deliver the latest in technology to simplify, speed up, and centralize your financial management for convenient, one-stop access, with seamless integration between online and mobile banking.

Some of these new features include:

• An intuitive user interface• Real-time budgeting and spending alerts• Smart financial planning tools• Easy external transfers• Card control and management• And much, much more!

These enhancements allow us to provide you with unparalleled service and more innovative solutions, right at your fingertips. It’s the same member-focused service you enjoy, but with added new features to make your life’s journey even easier. For more information, go to our website.

SEE MORE INSIDE

Ways Our New Online Banking Features Make Your Life Easier 02

PAGE

Simple Alerts That Will Help You Bank Smarter and Safer

PAGE

03

President/CEO Letter

PAGE

04

A POWERFUL NEW BANKING EXPERIENCE

Your savings are insured up to $500,000 through a combination of federal insurance by the National Credit Union Administration, a U.S. government agency, and private insurance by American Share Insurance.

PRESIDENT/CEO LETTER

WALNUTSTREETJOURNAL

January 2019

Uniquely par tnering to make life’s journey easier

On behalf of the Board of Directors and credit union staff, I would like to extend a heartfelt thanks for allowing us to be a part of making your life’s journey easier in 2018. In the coming weeks, you will witness one of the largest milestones in our history. A significant investment in our online banking and mobile app

technology was made, and we are thrilled to introduce these platforms to you for the first time. We deliberately chose to partner with a provider that delivers proven, best-in-class mobile app technology, rivaling what is offered by the nation’s largest financial institutions. We take your feedback as a member-owner very seriously, and that is why we made it our goal to deliver better technology to kick off the new year.

Last year, I reported that we had one of our most successful years. I am very pleased to report that 2018 was an even better year! Loans and memberships are growing from across the nation; membership growth was over 8%, far higher than our peer credit unions. Our loans continue to grow across the country, with over 60% coming from outside of California. Our remote members continue to embrace how easy we make it to conduct business with us. With our new technology, it will be even easier in 2019.

Best wishes to you and yours,

K. Ray CrousePresident/CEOParsons Federal Credit Union

K. Ray Crouse