presents electronic data interchange (edi) testing forum-west clec test environment (cte)
TRANSCRIPT
PresentsELECTRONIC DATA INTERCHANGE
(EDI)Testing Forum-West
CLEC Test Environment (CTE)
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TABLE OF CONTENTS
Test Management Overview Getting Started Connectivity Hours of Operation Organizational Chart Escalation Process Helpful Hints Customer Support Pre-Order/Order Functionality New Entrant Testing Production System Support Release Testing Non-Release Regression Testing Summary
Test Management Overview
Speaker : Jamey Rawls
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High-level Overview
VZ-West Test Decks: Verizon Quality Baseline Validation Test Deck serves:
California, Florida, Ohio and Texas Progression Test Deck serves:
California, Florida, Texasand Kentucky
The CLEC Test Environment (CTE) is a separate Test System used to provide comprehensive testing for both Pre-order and Order functionality using the Electronic Data Interchange (EDI) in the following former GTE territories:
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Getting StartedTesting includes help establishing:
Initial EDI and CORBA business processes Migration from different access methods or software levels New Systems Releases
Competitive Local Exchange Carriers(CLEC’s) interested in participating in New Entrant Testing should contact their Account Managers to discuss setting up an application-to-application interface. Once your Account Manager has contacted the Connectivity Management Team, CTE will be notified and a Single Point of Contact will be assigned to support you throughout the duration of EDI testing.
If connectivity has not been established, the Connectivity Management Team will coordinate a conference call to discuss the options that are available in connecting to Verizon’s Operations Support System Gateway. To start the process, please submit your request via email
Connectivity
Speaker: Nancy Quarters
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Connectivity
Roles and responsibilities of Connectivity Management Team:
Manage CLEC Profile process.
Manage connectivity requests for all Verizon Wholesale Applications.
Provide and review connectivity options and security requirements with customers for all Wholesale Applications
Provide CLEC’s with timeline and release schedules for connectivity configuration setups.
Assist with completing access request forms.
Perform initial connectivity testing and verification
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CLEC Profile Process Overview: CLEC Profile is a document that is essential to the process of CLEC’s
doing business with Verizon.
CLEC Profile provides Verizon with information necessary to provide and bill services to the CLEC.
CLEC Profile should be completed and processed prior to requesting access to Wholesale applications.
To obtain information on the CLEC Profile process, please send a written request to:
Connectivity (cont’d)
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Process for requesting Wholesale Application access:
Please send a written request to: (Include the name of your company and request type in subject of the email request).
Include the contact information in the body of your message.
The Connectivity Management Team will assist you in
completing the request.
Connectivity (cont’d)
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Connectivity (cont’d)
Connectivity Application Overview:
CORBA
EDI
Connectivity Type Overview:
Dial-up access
Dedicated access
Internet access
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Connectivity
VZ
OSS
CLEC
OSS
FIREWALL
FIREWALL
Internet FTP
Private Line FTP
Private Line SSL3
Private Line SSL3
Internet HTTP
WEBGUI
EDI
TRANSLATOR
Inter-ActiveAgent
FileServer
FileServer
Inter-ActiveAgent
VAN
Private Line HTTP
EDI
TRANSLATOR
CorbaServer
CorbaServer
Hours of Operation
Speaker : Jamey Rawls
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Hours of Operation
CLECs may submit test transactions during the following
hours:
System Hours of AvailabilityNew Entrant TestingMonday through Friday 8:00 a.m. to 8:00 p.m. Eastern
Release TestingMonday-Friday8:00am-5:00pm Eastern
Support Hours of AvailabilityMonday-Friday8:00am-5:00pm Eastern
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CTE Organizational Chart
Nancy HarshbargerCT E T ester
Rose HarrisonCT E T ester
Debbie Cam eroCT E T ester
Laurie Shum ateCT E T ester
Kim T aylorCT E T ester
E lizabeth ValdezCT E T ester
V ickie Lam bertiCT E T ester
Gw en M aloyCT E T ester
Jam ey Raw lsCT E M anager
T hom as D. T hirskCT E Director
East/W est
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Escalation Process West
All escalations and subsequent responses must include the following information:
Date reported to Verizon Explanation of the issue Steps taken to resolve the issue CLEC impact if any CLEC contact information: name, title, phone number
and email address
CTE testers will accept this request and take the necessary steps for appropriate action.
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Verizon will make every reasonable attempt to resolve all issues within a reasonable time-frame. If you are not satisfied for any reason, you may escalate to the following:
Jamey RawlsCTE Manager West-Second Level Escalation
Carol BaileyCTE Manager-District Level Escalation
Escalation Process
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Prior to testing, CTE suggests that you review the most current version of the EDI and Business Rules documentation from the Verizon web-site.
Helpful Hints
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Customer Support Website
Verizon has updated the Customer Support web-site with a new option called “CLEC Testing”. This option will allow you to submit questions pertaining to EDI testing via email. Generally CTE will respond to your questions within 24 hrs.
1. Go to: www.verizon.com/wise2. Select Verizon West(far left-hand corner)3. Select text box with option CLEC Testing” 4. Select Contact Us
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Customer Support Website (cont’d)
5. Link to the Support Website
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Pre-Order/Order Functionality
Prior to performing a functional design, the CLECs should understand each of the Pre-Order , Order, Order Status, Trouble Administration and Billing transactions supported by Verizon. Based on the type of transaction that is required, Verizon offers different ways for the CLECs to exchange information. Pre-Order and Order transactions can be sent and received via Electronic Data Interchange (EDI).
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Pre-Order Process Flow
CLEC User
CLEC OSS
CLEC OSS
WISE/
Web GUI
EDI
CORBA
Gateway
Systems
Backend OSS
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Order Process Flow
CLEC User
CLEC OSS
NMC
National Market Center
WISE/Web GUI
EDI
LSRs
LSRs
Gateway
Systems Flow Through
Processing
Service Order
Generators
Service Order
Processors
Backend OSS
Return Feeds/Notifiers
Manual Entry by NMC
*Return Feeds/Notifiers:-Confirmations -Completions-Rejects/Queries/Error Messages -Loss Notification-Jeopardies
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Pre-Order:The CLECs can access end user customer records through Verizon’s Electronic Data Interchange (EDI) or Common Object Request Broker Architecture (CORBA). The Pre-Ordering process involves:
New Service-Address Validation, Intervals, Telephone Number Reservation, Due Dates Change Service- Customer Service Record, Product and Service
Availability Directory Listing- Customer Service Record Loop Qualification- Address or TN validation
For Pre-Order transactions, the Test Decks consist of inbound requests and corresponding outbound responses.
Pre-Order/Order Functionality cont’d
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Order:
After Pre-Order transactions are completed, the ordering process enables the CLECs to request the following services provided by Verizon :
Install Change Migrate Disconnect services
For Order transactions, the Test Decks consist of the LSRs, the Inbound EDI requests and the Outbound EDI responses.
Pre-Order/Order Functionality cont’d
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New Entrant Testing
New Entrant Testing is designed to assist the CLECsin meeting the specific requirements needed for processing EDI/CORBA transactions in Production.
Testing EDI will also determine that the trading partner OSS interface and interactions are satisfactory to both the CLECs and Verizon. EDI testing also helps ensure that there are no adverse operational impacts.
There are three phases to New Entrant Testing:
Connectivity Testing- Determine connectivity option is functioning properly
Actual Transmission- Inbound and Outbound Responses EDI Certification- Friendly Production/Robust Production
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Testing is designed for:
CLEC’s that are not currently submitting EDI transactions New Market Segments (Pre-Order and Order) Upgrade current LSOG version
CLECs will connect to the Test Environment using the sameconnectivity options that are offered in production.
The duration of testing will vary based on the complexity of servicesbeing tested and the type of connectivity requested. Verizon will workwith the CLECs to complete New Entrant Testing as reasonably as possible. If problems arise while testing in CTE, your Single Point of Contact will create a Trouble Ticket on your behalf and provide a status in most cases within 24 hours.
New Entrant Testing (cont’d)
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Prior to EDI Testing, the following packages will be forwarded to you.
Generic Test Plan- Determines the Product, Transaction Type and Scenario Description: East/West
Account Build Request Form- Describes the Account Type, Line-Level and associated ISOC’s
Once testing begins, the following document will be forwarded to you:
Scenario Matrix- Monitors the status of all Local Service RequestsIssues Resolution Log- Tracks issues until closed
New Entrant Testing (cont’d)
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Scenario Matrix
Overall Test Status: Tests Received: Completed: Pending: Cancelled: Today's Date: PON# RS/UNE/
UNE-PSVC CLASS
REQTYP ACT BUS/RES Scenario Description Expected Results
Status
Monitors the status of all Local Services Request
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CLEC NAME/Verizon Issues - Resolution LogOverall Status: Issues Submitted: Issues Pending: Issues Resolved: Today's DateTracking Number Date opened Owner Closed Date Status
Issues Resolution Log
Tracks issued until closed
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EDI Certification
Upon successful completion of Pre-order/Order EDI testing, CTE will provide written documentation to you, the National Market Centers involved and the Connectivity Management Team, stating that you have met the requirements for processing LSR transactions via EDI.
The Connectivity Team will coordinate an additional connectivity test to ensure a smooth transition into the production environment.
Once you have received your certification, you may enter Friendly Production.
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Friendly Production
Upon successful completion of all test phases, you will begin to submit real production transactions that will be processed in the NMCs. When Verizon and the CLECs agree that the transactions are working correctly in production, the full testing process ends and production can begin.
Once robust production begins, you will report all troubles to:
National Support Center(NSC) 800 483-7766
The following page will provide examples of System Issues that should be reported to these centers...
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Production System Support
The Wholesale Customer Care Center provides the CLECs with ongoing connectivity that support the following claims:
System Availability- Slow response times, time outs, loss of access/functionality and the inability to download files
Exceptions- Missing EDI Notifiers, Loop Qualification and Line Loss errors
Billing- Daily Usage Feed (DUF) and Bill Data Tape (BDT) technical issues
System Errors- Returned responses not consistent with Business Rules
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Release Testing
Participating in Verizon’s Release Testing will allow the CLECs/Resellers to test an
upcoming system release that impacts the interface and Business Rules. CTE
allows for testing New Codes without impacting Production.
Release Testing is held three times a year:
February June October
The CLECs will begin new release testing on the Monday four weeks before production release implementation and may submit test transactions Monday through Friday; 8:00 a.m. - 5:00 p.m. Eastern. New Release Testing is intended for those CLECs that have received EDI/CORBA certification and wish to test the changes that have been
implemented by Verizon through an application-to-application interface.
This process DOES NOT apply to the Web GUI.
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Verizon will send out an industry notification requesting the CLECs to
identify their intent to participate in Release Testing based on the schedule
provided below:
8 weeks prior to release, Verizon requests your intent to test 6 weeks prior to testing CLECs submit Test Plans and Verizon will
publish the Quality Baseline Test Decks On Friday, 4 weeks prior to release, CTE is unavailable for testing 4 weeks prior to release, Verizon publishes results of the Test Decks 4 weeks prior to release implementation, testing begins Weekly status calls are held Tuesdays and Fridays Code fixes: implemented every Wednesday as needed Last day of Testing: Thursday before release implementation
Release Testing (cont’d)
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Non-release Regression Testing
In conjunction with New Entrant and New Release testing, CTE also supports Non-Release Regression Testing. This allows CLECs to perform testing due to changes within their own applications or expand their current EDI functionality. The CLECs may re-enter the Test Environment for the
following reasons:
Test new version of Pre-order/Order transactions Open business in a new Market Segment Upgrade LSOG version Code implementation of CLECs
(does not require certification)
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The requirements for re-entering the Test Environment are
the same as initial testing:
Complete New Entrant Package Provide Test Plan Allow 2 weeks for accounts to be built if necessary Conference calls will be coordinated with your Tester LSR tracking sheet will be forwarded to your company and reviewed. EDI certification letter will be forwarded upon successful completion of
test Friendly Production begins Robust Production
Non-release Regression Testing (cont’d)
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Summary Connectivity- If Connectivity has not been established in CTE, please email
your request [email protected]
Customer Support Web-site: CTE Mailbox
Hours of Operation:System Hours of AvailabilityNew Entrant Testing- Monday through Friday 8:00 a.m. to 8:00 p.m. ESTRelease Testing-Monday-Friday 8:00am-5:00pm EST.Support Hours of AvailabilityMonday-Friday 8:00am-5:00pm EST
Escalations: Please report all Escalated requests to: Second Level -Jamey Rawls 813 483-3525District Level-Carol Bailey 813 483-6012
Production System Issues: National Support Center(NSC) 800 483-7766
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Thank You