presenting smartsource
DESCRIPTION
We are a technology company providing short term solutions for trade shows, meetings, conventions, and other events. Our services include sound, video, lighting, staging, computers, office equipment, just to name a few.TRANSCRIPT
WHO IS SMARTSOURCE?
• We are National. The Largest Technology Rental Provider in the U.S.
• 24 Company Owned Branch Locations
• Full Service Audio Visual and Digital Technology Provider
• 25+ Years in the Event, Trade Show, and Corporate Markets
• Official in Over 300 Trade Shows Per Year
• Providing support for well over 5,000 events each year
• A unique range of AV, IT, and specialty technology products
SMARTSOURCE RANKED 13TH IN AV INDUSTRYTOP 40 COMPANIES
We provide our clients the most comprehensive range of offices in the Technology Rental Industry
Anaheim · Atlanta · Boston · Chicago · College Station · Dallas · Eugene · Ft. Lauderdale Houston · Las Vegas · Long Island · Los Angeles · New Jersey · New Orleans · New York · Orlando
Philadelphia · Phoenix · St. Louis · San Diego · San Francisco · Seattle · Washington, DC
WE UNDERSTAND YOUR CHALLENGES
• Reduced Budgets, Tight Timeframes
• Limited Knowledge of New Technology for Events…
and How to Use It
• Reduced Staffing
• Managing Different Suppliers
• Creating the WOW and Keeping Your Clients Engaged
HOW CAN WE HELP/WORK WITH EACH OTHER?
WE ARE A TECHNOLOGY COMPANY
• We Use Technology to Save You Time and Money
- Planning-Ordering-Delivery
- Local-Regional-National Set-Up
• We Provide Technology that Helps to Bring the Client’s Brand to Life
- Simple to Complex Computer/AV Products
- Specialty Technology like Video Walls, Digital Signage
WE SIMPLIFY THE PROCESS FOR YOU AND YOUR CUSTOMERS.
AUDIO VISUAL - BACKGROUND
• One of New York’s top five corporate AV companies
• Company founded as ACE AV in 1956
• Range of experience from small dinner meetings to large events
• National network of equipment (floating inventory)
• Technicians at all skill levels
• Prompt professional service
• Account Executive on call
• Our own delivery fleet
VENUES
• The Flatotel
• The Strand Hotel
• Museum of American Finance
• New York Athletic Club
• The River Club
• The Harmonie Club
• The Central Park Boat House
• The Lotus Club
• The New York Road Runner's Club
YOUR ACCOUNT EXECUTIVE
• Our experience makes the process easy …
• Account Executive – 25 years of experience
• AE bring experience to bear in making sure that the correct equipment choices are made and all contingencies are covered
•Available via cell/email even on off hours
• Quick turnaround of paperwork
OUR EQUIPMENT
• Our Equipment
• Tested PRIOR to delivery – EVERYTIME
• Kept “up to date”
•Nationwide standardization of equipment ensures the ability to provide the same equipment no matter the size of the order
OUR TECHNICIANS
• Our Technicians
• Highly experienced
• Wide array of skills & specializations
• We make use of NYC’s talent pool of engineers and designers
THE PROCESS• Client contacts Account Exec
• AE will determine ACTUAL need making sure nothing is missed
• Where, When, What, How ….
• May suggest alternatives or options
• 3 Alternate AE contacts would be provided should the AE be unavailable
• Quote reviewed by Branch Manager
• Account Exec returns Quote
• Once Quote is approved, the reservation is made
• Operations preps equipment
• Dispatch loads trucks and delivers
•The entire process can happen in as little as 1 hour
THE SCOPE
• 4 Local offices
• More than 75 Employees locally
• More than 20 Operation & Technical Staff
• Depth of equipment unmatched through national floating inventory
• More than 12 delivery vehicles locally
ALL OF WHICH WILL ENSURE YOU GET WHAT YOU WANT
WHEN YOU NEED IT
INVESTMENT AND INNOVATION
• We Have Constructed a Nationwide Standard of Service with 24 Company Owned Branches
• Our Operations Use Data & Process Analysis to Drive Improvementon Key Customer Requirements Like: Equipment Availability, On Time Delivery, and Order Completeness
- A Single Enterprise System Provides Quick Access to Our Inventory.
• Our Range of Services Allows Clients to Stage Unique, Brand Building Events, Training Sessions, and Presentations
• In New York, we have a unique business- the largest technology provider, and one of the biggest and oldest Professional AV Companies
25+ YEARS OF INVESTMENT. WE ARE DEDICATED TO GETTING BETTER.
You cannot manage what you cannot measure.
- Peter Drucker
WE ENSURE OUR QUALITY• We consistently monitor our internal and external performances through quantifiable metrics to improve customer service
• Entire Department devoted to examining our operation
• Collect and measures data on such items as;
• Number of Operations Personnel• "Operations" costs as a % of Fulfillment Revenues • "Operations" costs by Branch Groups • "Variable Cost Analysis" Fulfillment Revenues per Operations • Outsourced Technical Help as a % of Fulfillment • Cross Rentals • Lost Inventory • Overtime • Variable Operations Costs as a % of Fulfillment • Total Service Calls Taken • Calls relating to QC Issues • National Call Center vs. Service Log Entries
THE RESULTS
• Using the quantifiable metrics we can ….
• Find areas in operation in need of improvement
• Measure our performance against National Standards
• WE GET BETTER EVERY DAY
Audio Visual Support Computer Rentals Digital DocumentLibrary
Digital SignageFriendlyway Kiosks
Video Walls Lead Retrieval Attendee Tracking Audience Response Systems
Onsite Registration Equipment
OUR PRODUCTS AND SERVICES
AUDIO VISUAL SUPPORT
• General Session AV up to 5,000 Attendees
• Simple to Complex AV Solutions
• Set Design, Staging, Lighting, Draping
• Projection, Sound, Video Mixing
• Show Floor Services include Exhibit Level AV Rentals & Support
THE BREADTH OF INVENTORY, OPERATIONAL KNOWLEDGE AND THE NATIONAL NETWORK TO EXECUTE ON A LOCAL LEVEL
COMPUTER RENTALS
• Brand Name PC and Apple Desktops
and Laptops
• Plasma and LCD Touch Screen Displays,
LCD Projectors
• Printers, Copiers, Fax Machines, Scanners and Peripherals
• Rentals for Any Time Frame…One Day to Multiple Month Engagements
• 24 National Locations: Locally Configured, Delivered, and Supported
THE LARGEST SHORT TERM PC RENTAL PROVIDER IN THE U.S.
DIGITAL DOCUMENT LIBRARY
Provide a Digital Library of Critical Information
Onsite for Attendees to Access via… USB
Download, E-mail to Self, or Print On Demand
• A Green Substitute for Most Paper…
brochures, presentations etc…
• Save Thousands of Dollars in Printing and Shipping
• Flexible, Custom User Interface…Multiple Language Support
• Download Key Activity Data, Survey Results & Full Reports
FAST DYNAMIC WAY FOR SHOW CLIENTS TO GET WHAT THEY NEED AND GO
FRIENDLYWAY KIOSKS
HIGH IMPACT WAY TO REACH YOUR CUSTOMERS
A simple, familiar “Friendly Way” for Attendees
to Quickly Get the Information They Need.
• Touch Screen Technology
• Interactive, Configured and Internet Ready
• A Branding or Sponsorship Opportunity
DIGITAL SIGNAGE
A POWERFUL AND DYNAMIC WAY TO COMMUNICATE
Digital Signage is the Most Effective Way to
Inform, Engage and Motivate Your Attendees
• Interactive Exhibitor Map
• Event/Session or Room Agenda
• Message & Flight Departure Boards
• Go Green and Save Money
VIDEO WALLS
A POWERFUL AND DYNAMIC WAY TO COMMUNICATE
Tell Your Story in a Big Way…
• Grab an Audience with a Wall of Images
• Cutting edge Electronics and Systems:-Deliver a Powerful Punch
• A Flexible Platform to Customize Your Message
• Replace a Static Sign with Dynamic Video
LEAD RETRIEVAL AND ATTENDEE TRACKING
TRACK EXHIBITOR ATTENDANCE AND PARTICIPATION AT EVENTS & CONFERENCES
Capture, Display, Print and Download Attendee Info in Seconds.
• Convert Quality Leads into Sales
• Customize to Collect Specific Demographic or Products Data etc…
• Easily Organize the Info for Import into Databases for Follow-Up
• Flexible Solutions: Desk Top to Hand Held + Customizable Software
TESTIMONIALS
We estimate that SmartSource saved our association 20% on
our expenses for our key tradeshows and member conferences.
They were honest and transparent in their approach. Historically
we would bring our own staff and equipment. Now we use
SmartSource to provide the equipment and services. As an
added benefit, they teach the association leaders where and
how to use technology so we meet our members needs.
—Emily DeYoung, CASE-Council for Advancement & Support of Education
TESTIMONIALS
—Courtney Smith, QuadraMed
Our marketing budget has been slashed and we are expected
to deliver the same or better value in our Trade Shows and
conferences. SmartSource has become a virtual member of
our department. They understand our needs for each show
or conference and deliver great value. We view them as a
partner…not a vendor.
TESTIMONIALS
—Amanda Dawson, Morrow Technologies Corporation
…The SmartSource reps had replacement monitors in my
booth in mere minutes. Better yet, they went to work with my
labor crew to get the monitors mounted and hooked up in the
proper spots…
Headaches at HITEC…SmartSource steps up in an emergency
See the Full Article Online at:http://www.exhibitor online.com/exhibitormagazine/apr10/plan-b-exhibit-booth-help.asp
WHY SMARTSOURCE ?
• We sub-rent less – More discountable equipment
•National network of warehouses and equipment
• Quick efficient processes
•AE available at all times
•AE’s experience makes sure all aspects are addressed
•Process ENSURES accuracy
• Logistics and Staff to handle orders of ANY size
•Diversity of Products and Services
• Through measurable standards, we constantly improve our operation
HOW DO WE MOVE FORWARD?