Presented by:Linda Fischer

Amy OhlendorfJennifer Robinson

About The Home Depot

Founded in 1978 World’s largest home improvement

retailer Operates more than 1500 stores in

U.S. Caters to do-it-yourselfers and

professional customers

About The Home Depot

Offers unique services: Free in-store clinics for honing home

improvement skills Decoration and design consultation Truck and tool rental On-line design tools

Decision Support Role

Plant Guide Information on designing gardens Plants for different climates

Kitchen and Bath Designer Experiment with different design options Advice on design elements is not given

Behr-ColorSmart System View different color selections Expert advice on matching colors

Decision Support Role

Solid Shelving Experiment with different parts and

designs using on-line software No access to recommended designs from

design experts

Ventilated Shelving Most robust tool

Ventilated Shelving

Provides the most decision support to the customer and includes: Professional Design Services Closet Idea Gallery

Our focus during the knowledge acquisition, presentation and selection

Custom Closet Design

Managerial Work

Efficiency Most efficient use of available space

Financial Estimated project costs of design

Time and productivity Various options and customizations Preconfigured storage designs Alternate designs for storage space

Examples of Decisions

How do I efficiently use the space available in the storage area?

What parts do I need to assemble my closet?

What is the lowest cost solution that will meet my needs?

What designs will meet my needs? How many shoe racks are needed?

Knowledge of the System

Preconfigured design ideas Parts needed to assemble the design Types of shelving that can or can not

be used for the design Estimated costs of the project Professional Design Services

Problem Solving Capabilities

Efficient use of storage space Identification of parts needed to

assemble the designed space Calculation of estimated project

cost

Types of Support

On-line assistant Installation animation video Assembly instructions for shelving

products Professional Design Services

Uses of the System

Preview preconfigured storage area designs

Develop customized storage area design

Identify parts needed to assemble storage area

Browse for different types of shelving sold at Home Depot

Compare prices for various types of shelving

Knowledge Abilities of “Closet Idea Gallery”

Acquisition Seven storage

profile questions are completed by the customer

Customer selects dimensions that must closely his/her space

Presentation/Selection

Design ideas are presented in two-dimensional illustrations

Different types of shelving Project costs Parts List

Demonstration

Ventilated Shelving Closet Idea Gallery at The Home Depot

Benefits of the System

Quick and easy to use On-line support Wide variety of options Expert advice

Questions?