presentation v8
Post on 13-Sep-2014
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DESCRIPTION
TRANSCRIPT
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Customer Satisfaction Survey - 2011Conducted by ArcelorMittal International Daniela Diaz October, 2011
Author
-
MethodologyPreparation of list of customersPreparation of the questionnaireTranslation of the questionnaire: Spanish, French, Russian & ChineseSurvey design on website: SurveyMonkey Electronically sending the survey link to customersResult Compilation Part 1: Identifying the CustomerPart 2: Enquiry and Order RegistrationPart 3: Order in ProcessPart 5: Claim SettlementPart 4: Delivery and DocumentationPart 6: Overall ImpressionScope
Author
-
% Customer participation per BAIf compared to 2010, responses increased by 115%.
In 2010, survey was sent to 208 customers and 121 replied to it (participation of 58%)In 2011, survey was sent to 518 customers and 259 replied to it (participation of 50%)
Author
Grf1
876
1528
2027
1127
526
1921
1519
1317
513
105
Responded 2010
Responded 2011
Grf2
768
2815
2720
2711
265
2119
1915
1713
135
510
Responded 2011
Responded 2010
Global
BASent toReplied by
Iran151387%5
East Asia181794%
Nafta902730%
LA/CA1267660%
Middle East442148%27
China321959%21
India19526%
Near East832834%
Europe362672%
Africa552749%
Total51825950%
BAResponded 2011Responded 2010
LA/CA768
Near East2815
Nafta2720
Africa2711
Europe265
Middle East2119
China1915
East Asia1713
Iran135
India510
Total259121
Global
876
1528
2027
1127
526
1921
1519
1317
513
105
Responded 2010
Responded 2011
LACA
CountrySent toReplied by
Colombia271763%
Chile261869%
Ecuador13969%
Peru452556%
Venezuela + C. America + Caribbean15747%
Total1267660%
Plan3
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Part 1:Identifying the Customer
Author
-
Market SegmentWhat is the main activity of your company?
Author
Grf2
Question 1
Please write the name of your company in the box below:
Question 2
Please write your name and your designation in the box below:
Grf questao 3
0.70866141730.125109361300.1662292213
0.6666666667000.3333333333
0.57923008060.21038495970.05282005370.157564906
0.52173913040.26086956520.13043478260.0869565217
0.51977920880.08003679850.08003679850.3201471941
0.47676419970.34853700520.11617900170.0585197935
0.4453938230.2300611610.14082568960.1837193264
0.40583941610.21605839420.05401459850.3240875912
0.33360323890.19028340080.23805668020.2380566802
0.21856540080.24978902950.46919831220.0624472574
0.11785462240.11785462240.17642907550.5878616796
End User
Stockist
Channel
Trader
Question 3
What is the main activity of your company?
TotalEnd UserStockistChannelTrader
Near East2855.6%1629.6%87.4%244.4%12137.0%
China1941.2%823.5%429.4%629.4%6123.5%
NAFTA2725.9%729.6%855.6%157.4%2118.5%
EUCIS2656.5%158.7%28.7%234.8%9108.7%
Iran1316.7%216.7%225.0%383.3%11141.7%
India580.0%40.0%00.0%040.0%2120.0%
Africa2760.0%1630.0%815.0%410.0%3115.0%
LACA7655.4%4240.5%3113.5%106.8%5116.2%
Middle East2181.0%1714.3%30.0%019.0%4114.3%
East Asia1764.7%1123.5%45.9%117.6%3111.7%
AMI25953.1%13827.4%7116.8%4321.9%57119.2%
TotalEnd UserStockistChannelTraderTotalEnd UserStockistChannelTrader
Near East28.000.5615.570.308.290.072.070.4412.431.37Near East28.0041%11.3622%6.055%1.5132%9.07100%
China19.000.417.830.244.470.295.590.295.591.24China19.0033%6.3419%3.6224%4.5224%4.52100%
NAFTA27.000.266.990.307.990.5615.010.072.001.19NAFTA27.0022%5.9025%6.7447%12.676%1.69100%
EUCIS26.000.5714.690.092.260.092.260.359.051.09EUCIS26.0052%13.518%2.088%2.0832%8.32100%
Iran13.000.172.170.172.170.253.250.8310.831.42Iran13.0012%1.5312%1.5318%2.2959%7.64100%
India5.000.804.000.000.000.000.000.402.001.20India5.0067%3.330%0.000%0.0033%1.67100%
Africa27.000.6016.200.308.100.154.050.102.701.15Africa27.0052%14.0926%7.0413%3.529%2.35100%
LACA76.000.5542.100.4130.780.1410.260.075.171.16LACA76.0048%36.2335%26.4912%8.836%4.45100%
Middle East21.000.8117.010.143.000.000.000.193.991.14Middle East21.0071%14.8813%2.630%0.0017%3.49100%
East Asia17.000.6511.000.244.000.061.000.182.991.12East Asia17.0058%9.8521%3.585%0.9016%2.68100%
AMI259.000.53137.560.2771.060.1743.500.2256.741.19AMI259.0045%117.0323%59.7614%36.3318%45.88100%
TotalEnd UserStockistChannelTrader
Middle East210.708661417314.88188976380.12510936132.6272965879000.16622922133.4908136483
India50.66666666673.333333333300000.33333333331.6666666667
East Asia170.57923008069.84691136970.21038495973.57654431510.05282005370.89794091320.1575649062.678603402
Africa270.521739130414.08695652170.26086956527.04347826090.13043478263.52173913040.08695652172.347826087
EUCIS260.519779208813.51425942960.08003679852.08095676170.08003679852.08095676170.32014719418.3238270469
LACA760.476764199736.23407917380.348537005226.48881239240.11617900178.82960413080.05851979354.4475043029
AMI2590.445393823117.03277069470.23006116159.75852185920.140825689636.32765903040.183719326445.8810484158
Near East280.405839416111.36350364960.21605839426.04963503650.05401459851.51240875910.32408759129.0744525547
China190.33360323896.33846153850.19028340083.61538461540.23805668024.52307692310.23805668024.5230769231
NAFTA270.21856540085.90126582280.24978902956.74430379750.469198312212.66835443040.06244725741.6860759494
Iran130.11785462241.53211009170.11785462241.53211009170.17642907552.29357798170.58786167967.6422018349
Question 3
0.40583941610.21605839420.05401459850.3240875912
0.33360323890.19028340080.23805668020.2380566802
0.21856540080.24978902950.46919831220.0624472574
0.51977920880.08003679850.08003679850.3201471941
0.11785462240.11785462240.17642907550.5878616796
0.6666666667000.3333333333
0.52173913040.26086956520.13043478260.0869565217
0.47676419970.34853700520.11617900170.0585197935
0.70866141730.125109361300.1662292213
0.57923008060.21038495970.05282005370.157564906
0.4453938230.2300611610.14082568960.1837193264
End User
Stockist
Channel
Trader
Question 4
In case of end users, please let us know the market segment in which you operate:
TotalRe-rollingCoatingPipe MakingMachinery BuildingAutoWhite GoodsDrums & BarrelsPackagingShip BuildingPressure VesselsConstructionOther
Near East2813.3%40.0%013.3%40.0%00.0%00.0%00.0%020.0%66.7%226.7%746.7%1346.7%13173.4%
China197.7%115.4%315.4%323.1%423.1%47.7%115.4%338.5%70.0%023.1%47.7%130.8%6207.9%
NAFTA2710.0%30.0%010.0%310.0%30.0%00.0%010.0%310.0%30.0%00.0%060.0%1640.0%11150.0%
EUCIS2640.0%1013.3%36.7%26.7%20.0%06.7%20.0%00.0%00.0%00.0%060.0%166.7%2140.1%
Iran130.0%025.0%325.0%30.0%00.0%00.0%00.0%00.0%00.0%00.0%050.0%750.0%7150.0%
India525.0%10.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%050.0%375.0%
Africa2714.3%47.1%235.7%107.1%20.0%00.0%014.3%40.0%00.0%00.0%014.3%450.0%14142.8%
LACA7614.0%1111.6%944.2%342.3%24.7%44.7%42.3%29.3%70.0%07.0%527.9%2134.9%27162.9%
Middle East215.9%111.8%20.0%00.0%05.9%10.0%011.8%229.4%60.0%011.8%241.2%923.5%5141.3%
East Asia1723.1%40.0%023.1%47.7%17.7%10.0%00.0%07.7%10.0%00.0%038.5%746.2%8154.0%
AMI25915.1%398.8%2323.7%625.3%144.1%112.6%75.3%1411.6%300.7%27.6%2035.9%9336.0%93156.9%
TotalRe-rollingCoatingPipe MakingMachinery BuildingAutoWhite GoodsDrums & BarrelsPackagingShip BuildingPressure VesselsConstructionOther
Near East287.7%3.7240.0%07.7%3.7240.0%00.0%00.0%00.0%011.5%5.63.9%1.87615.4%7.47626.9%13.07626.9%13.076100.0%
China193.7%1.4637.4%2.9267.4%2.92611.1%4.38911.1%4.3893.7%1.4637.4%2.92618.5%7.3150.0%011.1%4.3893.7%1.46314.8%5.852100.0%
NAFTA276.7%2.70.0%06.7%2.76.7%2.70.0%00.0%06.7%2.76.7%2.70.0%00.0%040.0%16.226.7%10.8100.0%
EUCIS2628.6%10.49.5%3.4584.8%1.7424.8%1.7420.0%04.8%1.7420.0%00.0%00.0%00.0%042.8%15.64.8%1.742100.0%
Iran130.0%016.7%3.2516.7%3.250.0%00.0%00.0%00.0%00.0%00.0%00.0%033.3%6.533.3%6.5100.0%
India533.3%1.250.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%066.7%2.5100.0%
Africa2710.0%3.8615.0%1.91725.0%9.6395.0%1.9170.0%00.0%010.0%3.8610.0%00.0%00.0%010.0%3.86135.0%13.5100.0%
LACA768.6%10.647.1%8.81627.1%33.5921.4%1.7482.9%3.5722.9%3.5721.4%1.7485.7%7.0680.0%04.3%5.3217.1%21.20421.4%26.524100.0%
Middle East214.2%1.2398.4%2.4780.0%00.0%04.2%1.2390.0%08.4%2.47820.8%6.1740.0%08.4%2.47829.2%8.65216.6%4.935100.0%
East Asia1715.0%3.9270.0%015.0%3.9275.0%1.3095.0%1.3090.0%00.0%05.0%1.3090.0%00.0%025.0%6.54530.0%7.854100.0%
AMI2599.6%39.2045.6%22.84515.1%61.53.4%13.8052.6%10.5091.7%6.7773.4%13.7137.4%30.1660.5%1.8764.8%19.66322.9%93.10123.0%93.283100.0%
Question 4
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
Re-rolling
Coating
Pipe Making
Machinery Building
Auto
White Goods
Drums & Barrels
Packaging
Ship Building
Pressure Vessels
Construction
Other
Question 5
What all products do you purchase from ArcelorMittal?
TotalHRCRHDGAl-ZnElectro GalvaTinplateHR PlatesWire RodRebarsSectionsBilletsSlabsOther
Near East2840.7%1129.6%837.0%1014.8%47.4%214.8%433.3%937.0%1029.6%837.0%1022.2%63.7%122.2%6329.3%
China1956.3%1150.0%106.3%10.0%06.3%125.0%518.8%40.0%00.0%00.0%00.0%06.3%118.8%4187.8%
NAFTA2759.3%1633.3%918.5%511.1%37.4%27.4%240.7%1111.1%33.7%129.6%80.0%00.0%014.8%4236.9%
EUCIS2642.9%1133.3%952.4%1414.3%44.8%10.0%00.0%019.0%528.6%733.3%90.0%00.0%04.8%1233.4%
Iran1375.0%1083.3%1158.3%80.0%00.0%025.0%350.0%783.3%1133.3%433.3%450.0%733.3%416.7%2541.5%
India520.0%140.0%220.0%10.0%00.0%020.0%10.0%040.0%220.0%10.0%020.0%10.0%00.0%0180.0%
Africa2772.2%1955.6%1538.9%1116.7%511.1%30.0%027.8%822.2%616.7%522.2%60.0%00.0%022.2%6305.6%
LACA7662.5%4831.9%2418.1%1415.3%120.0%05.6%418.1%1430.6%2315.3%1216.7%135.6%42.8%29.7%7232.2%
Middle East2133.3%723.8%514.3%34.8%114.3%328.6%623.8%514.3%39.5%228.6%60.0%00.0%04.8%1200.1%
East Asia1729.4%523.5%45.91000.0%00.0%05.9%15.9%135.3%60.0%017.6%35.9%15.9%111.8%2731.2%
AMI25953.7%13937.3%9764.2%16610.8%284.8%1310.2%2622.3%5826.8%6915.5%4022.8%597.3%193.7%1013.0%34292.4%
TotalHRCRHDGAl-ZnElectro GalvaTinplateHR PlatesWire RodRebarsSectionsBilletsSlabsOther
Near East2812.4%119.0%811.2%104.5%42.2%24.5%410.1%911.2%109.0%811.2%106.7%61.1%16.7%6100.0%
China1930.0%1126.6%103.4%10.0%03.4%113.3%510.0%40.0%00.0%00.0%00.0%03.4%110.0%4100.0%
NAFTA2725.0%1614.1%97.8%54.7%33.1%23.1%217.2%114.7%31.6%112.5%80.0%00.0%06.2%4100.0%
EUCIS2618.4%1114.3%922.5%146.1%42.1%10.0%00.0%08.1%512.3%714.3%90.0%00.0%02.1%1100.0%
Iran1313.9%1015.4%1110.8%80.0%00.0%04.6%39.2%715.4%116.1%46.1%49.2%76.1%43.1%2100.0%
India511.1%122.2%211.1%10.0%00.0%011.1%10.0%022.2%211.1%10.0%011.1%10.0%00.0%0100.0%
Africa2723.6%1918.2%1512.7%115.5%53.6%30.0%09.1%87.3%65.5%57.3%60.0%00.0%07.3%6100.0%
LACA7626.9%4813.7%247.8%146.6%120.0%02.4%47.8%1413.2%236.6%127.2%132.4%41.2%24.2%7100.0%
Middle East2116.6%711.9%57.1%32.4%17.1%314.3%611.9%57.1%34.7%214.3%60.0%00.0%02.4%1100.0%
East Asia174.0%53.2%480.7%1000.0%00.0%00.8%10.8%14.8%60.0%02.4%30.8%10.8%11.6%2100.0%
AMI25918.4%13912.7%9722.0%1663.7%281.7%133.5%267.6%589.2%695.3%407.8%592.5%191.3%104.4%34100.0%
Question 5
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
HR
CR
HDG
Al-Zn
Electro Galva
Tinplate
HR Plates
Wire Rod
Rebars
Sections
Billets
Slabs
Other
Question 6
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
HR
CR
HDG
Al-Zn
Electro Galva
Tinplate
HR Plates
Wire Rod
Rebars
Sections
Billets
Slabs
Other
Question 7
Which is the main supplier of the products you buy from ArcelorMittal?
TotalArcelorMittal TemirtauArcelorMittal Kriyviy RihArcelorMittal Flat Carbon EuropeArcelorMittal Long Carbon EuropeArcelorMittal North AmericaArcelorMittal South AmericaOther
Near East2811.1%340.7%1137.0%100.0%00.0%033.3%933.3%9155.4%
China1956.3%110.0%018.8%46.3%10.0%00.0%031.3%6112.7%
NAFTA270.0%00.0%033.3%911.1%381.5%223.7%13.7%1133.3%
EUCIS269.5%233.3%923.8%619.0%50.0%04.8%128.6%7119.0%
Iran1375.0%1050.0%78.3%125.0%30.0%00.0%016.7%2175.0%
India520.0%160.0%30.0%00.0%00.0%00.0%040.0%2120.0%
Africa275.6%211.1%322.2%616.7%55.6%25.6%250.0%14116.8%
LACA760.0%01.4%118.1%145.6%41.4%177.8%5926.4%20130.7%
Middle East219.5%24.8%138.1%828.6%60.0%00.0%042.9%9123.9%
East Asia1723.5%40.0%017.6%341.2%75.9%111.8%229.4%5129.4%
AMI25913.3%3513.4%3523.5%6113.2%349.9%2628.7%7429.1%75131.1%
TotalArcelorMittal TemirtauArcelorMittal Kriyviy RihArcelorMittal Flat Carbon EuropeArcelorMittal Long Carbon EuropeArcelorMittal North AmericaArcelorMittal South AmericaOther
Near East287.1%3.10826.2%11.39623.8%10.360.0%00.0%021.4%9.32421.4%9.324100%
China1950.0%10.6970.0%016.7%3.5725.6%1.1970.0%00.0%027.8%5.947100%
NAFTA270.0%00.0%025.0%8.9918.3%2.99761.1%22.0052.8%0.9992.8%0.999100%
EUCIS268.0%2.4728.0%8.65820.0%6.18816.0%4.940.0%04.0%1.24824.0%7.436100%
Iran1342.9%9.7528.6%6.54.7%1.07914.3%3.250.0%00.0%09.5%2.171100%
India516.7%150.0%30.0%00.0%00.0%00.0%033.3%2100%
Africa274.8%1.5129.5%2.99719.0%5.99414.3%4.5094.8%1.5124.8%1.51242.8%13.5100%
LACA760.0%01.1%1.06413.8%13.7564.3%4.2561.1%1.06459.5%59.12820.2%20.064100%
Middle East217.7%1.9953.9%1.00830.8%8.00123.1%6.0060.0%00.0%034.6%9.009100%
East Asia1718.2%3.9950.0%013.6%2.99231.8%7.0044.6%1.0039.1%2.00622.7%4.998100%
AMI25910.2%34.52710.2%34.62317.9%60.93310.1%34.1597.5%25.58421.9%74.21722.2%75.448100%
Question 7
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
ArcelorMittal Temirtau
ArcelorMittal Kriyviy Rih
ArcelorMittal Flat Carbon Europe
ArcelorMittal Long Carbon Europe
ArcelorMittal North America
ArcelorMittal South America
Other
Question 8
How frequently do you submit inquiries to ArcelorMittal?
TotalMonthlyQuarterlySix MonthlyAnnually
Near East2850.0%1438.5%1111.5%30.0%0100%
China1981.3%1512.5%20.0%06.3%1100%
NAFTA2759.3%1637.0%103.7%10.0%0100%
EUCIS2676.2%2023.8%60.0%00.0%0100%
Iran1391.7%128.3%10.0%00.0%0100%
India560.0%340.0%20.0%00.0%0100%
Africa2782.4%225.9%25.9%25.9%2100%
LACA7652.9%4027.1%2111.4%98.6%7100%
Middle East2147.6%1047.6%104.8%10.0%0100%
East Asia1752.9%941.2%75.9%10.0%0100%
AMI25962.4%16227.6%726.4%163.6%9100%
Question 8
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Monthly
Quarterly
Six Monthly
Annually
Question 9
How often do you successfully place an order with ArcelorMittal?
TotalMonthlyQuarterlySix MonthlyAnnually
Near East2838.5%1130.8%911.5%319.2%5100%
China1968.8%1318.8%40.0%012.5%2100%
NAFTA2744.4%1237.0%107.4%211.1%3100%
EUCIS2661.9%1628.6%79.5%20.0%0100%
Iran1366.7%933.3%40.0%00.0%0100%
India540.0%240.0%220.0%10.0%0100%
Africa2776.5%215.9%20.0%017.6%5100%
LACA7630.0%2335.7%2718.6%1415.7%12100%
Middle East2123.8%561.9%134.8%19.5%2100%
East Asia1735.3%647.1%817.6%30.0%0100%
AMI25945.2%11733.1%8610.4%2711.4%29100%
Question 9
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Monthly
Quarterly
Six Monthly
Annually
Question 10
What is your share of purchase from ArcelorMittal?
Total< 10%10 - 20%20 - 50%> 50%
Near East2830.8%926.9%826.9%815.4%4100%
China1918.8%418.8%425.0%537.5%7100%
NAFTA2740.0%1132.0%928.0%80.0%0100%
EUCIS2630.0%815.0%435.0%920.0%5100%
Iran1316.7%225.0%38.3%150.0%7100%
India50.0%020.0%140.0%240.0%2100%
Africa2717.6%529.4%847.1%135.9%2100%
LACA7627.5%2117.4%1333.3%2521.7%16100%
Middle East2110.0%230.0%630.0%630.0%6100%
East Asia1741.2%735.3%611.8%211.8%2100%
AMI25926.1%6823.7%6130.3%7819.9%52100%
Question 10
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
< 10%
10 - 20%
20 - 50%
> 50%
Question 11
What is your preferred Incoterms?
TotalEXWFCA/ FAS/ FOBCFR/ CIF/ CPT/ CIPDAF/ DES/ DEQ/ DDU/ DDP
Near East283.8%130.8%984.6%243.8%1123.0%
China1912.5%218.8%468.8%1325.0%5125.1%
NAFTA278.0%244.0%1212.0%344.0%12108.0%
EUCIS265.0%110.0%360.0%1635.0%9110.0%
Iran130.0%075.0%1075.0%100.0%0150.0%
India50.0%00.0%0100.0%50.0%0100.0%
Africa275.9%211.8%382.4%225.9%2106.0%
LACA761.4%15.8%495.7%730.0%0102.9%
Middle East215.0%15.0%180.0%1715.0%3105.0%
East Asia170.0%011.8%294.1%160.0%0105.9%
AMI2594.1%1118.2%4776.5%19812.2%32110.9%
TotalEXWFCA/ FAS/ FOBCFR/ CIF/ CPT/ CIPDAF/ DES/ DEQ/ DDU/ DDP
Near East343.1%1.06425.0%8.62468.8%23.6883.1%1.064100.0%
China2310.0%2.37515.0%3.57255.0%13.07220.0%4.75100.0%
NAFTA297.4%2.1640.7%11.8811.1%3.2440.7%11.88100.0%
EUCIS284.5%1.39.1%2.654.5%15.631.8%9.1100.0%
Iran190.0%050.0%9.7550.0%9.750.0%0100.0%
India50.0%00.0%0100.0%50.0%0100.0%
Africa285.6%1.59311.1%3.18677.7%22.2485.6%1.593100.0%
LACA781.4%1.0645.6%4.40893.0%72.7320.0%0100.0%
Middle East224.8%1.054.8%1.0576.2%16.814.3%3.15100.0%
East Asia180.0%011.1%2.00688.9%15.9970.0%0100.0%
AMI2873.7%10.60616.4%47.07669.0%198.12711.0%31.537100.0%
Question 11
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
EXW
FCA/ FAS/ FOB
CFR/ CIF/ CPT/ CIP
DAF/ DES/ DEQ/ DDU/ DDP
Question 12
Which are your preferred payment method/terms?
TotalAdvanced payment10 or 20% with order and balance against documentsCash against DocumentsL/C at SightL/C at more than 30 days from B/L dateOpen terms at more than 30 days from B/L date.
Near East287.7%2.211.5%311.5%350.0%1415.4%446.2%13142.3%
China190.0%0.00.0%00.0%043.8%856.3%1112.5%2112.6%
NAFTA274.3%1.20.0%08.7%20.0%013.0%478.3%21104.3%
EUCIS265.3%1.421.1%50.0%00.0%010.5%373.7%19110.6%
Iran138.3%1.125.0%316.7%275.0%1016.7%28.3%1150.0%
India50.0%0.00.0%040.0%260.0%320.0%120.0%1140.0%
Africa275.9%1.60.0%017.6%523.5%617.6%541.2%11105.8%
LACA761.4%1.115.9%128.7%720.3%1520.3%1540.6%31107.2%
Middle East215.3%1.15.3%110.5%226.3%636.8%831.6%7115.8%
East Asia170.0%00.0%05.9%147.1%835.3%623.5%4111.8%
AMI2593.7%109.7%259.4%2427.2%7022.5%5842.6%110115.1%
TotalAdvanced payment10 or 20% with order and balance against documentsCash against DocumentsL/C at SightL/C at more than 30 days from B/L dateOpen terms at more than 30 days from B/L date.
Near East285.4%2.1568.1%3.228.1%3.2235.1%1410.8%4.31232.5%12.936100.0%
China190.0%00.0%00.0%038.9%8.32250.0%10.69711.1%2.375100.0%
NAFTA274.1%1.1610.0%08.3%2.3490.0%012.5%3.5175.1%21.141100.0%
EUCIS264.8%1.37819.1%5.4860.0%00.0%09.5%2.7366.6%19.162100.0%
Iran135.5%1.07916.7%3.2511.1%2.17150.0%9.7511.1%2.1715.5%1.079100.0%
India50.0%00.0%028.6%242.9%314.3%114.3%1100.0%
Africa275.6%1.5930.0%016.6%4.75222.2%6.34516.6%4.75238.9%11.124100.0%
LACA761.3%1.06414.8%12.0848.1%6.61218.9%15.42818.9%15.42837.9%30.856100.0%
Middle East214.6%1.1134.6%1.1139.1%2.20522.7%5.52331.8%7.72827.3%6.636100.0%
East Asia170.0%00.0%05.3%1.00342.1%8.00731.6%6.00121.0%3.995100.0%
AMI2593.2%9.5448.4%25.1538.2%24.31223.6%70.37519.6%58.32937.0%110.304100.0%
Question 12
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
Advanced payment
10 or 20% with order and balance against documents
Cash against Documents
L/C at Sight
L/C at more than 30 days from B/L date
Open terms at more than 30 days from B/L date.
Question 13
Are you satisfied with payment terms offered by AMI?
TotalVery satisfiedSomewhat satisfiedNot satisfiedExtremely dissatisfied
Near East2815.4%453.8%1526.9%83.8%1100%
China1931.3%637.5%731.3%60.0%0100%
NAFTA2726.1%765.2%188.7%20.0%0100%
EUCIS2615.8%452.6%1426.3%75.3%1100%
Iran1333.3%458.3%88.3%10.0%0100%
India520.0%160.0%30.0%020.0%1100%
Africa2711.8%364.7%1711.8%311.8%3100%
LACA7626.1%2056.5%4314.5%112.9%2100%
Middle East2142.1%942.1%910.5%25.3%1100%
East Asia1735.3%658.8%105.9%10.0%0100%
AMI25924.9%6555.3%14315.9%413.8%10100%
Question 13
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very satisfied
Somewhat satisfied
Not satisfied
Extremely dissatisfied
Question 14
Do you receive a response to your enquiry?
TotalAlwaysMost of the timesSometimes onlyNever
Near East2879.2%2220.8%60.0%00.0%0100%
China1962.5%1231.3%66.3%10.0%0100%
NAFTA2765.2%1834.8%90.0%00.0%0100%
EUCIS2668.4%1831.6%80.0%00.0%0100%
Iran1358.3%841.7%50.0%00.0%0100%
India560.0%320.0%120.0%10.0%0100%
Africa2776.5%2123.5%60.0%00.0%0100%
LACA7668.7%5225.4%196.0%50.0%0100%
Middle East2189.5%1910.5%20.0%00.0%0100%
East Asia1758.8%1035.3%65.9%10.0%0100%
AMI25970.1%18226.9%703.0%80.0%0100%
Question 14
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the times
Sometimes only
Never
Question 15
Are you satisfied with the response time of your inquiries?
TotalVery satisfiedSomewhat satisfiedNot satisfiedExtremely dissatisfied
Near East2829.2%862.5%188.3%20.0%0100%
China1943.8%850.0%106.3%10.0%0100%
NAFTA2734.8%956.5%158.7%20.0%0100%
EUCIS2652.6%1442.1%115.3%10.0%0100%
Iran1358.3%825.0%316.7%20.0%0100%
India540.0%260.0%30.0%00.0%0100%
Africa2741.2%1158.8%160.0%00.0%0100%
LACA7634.3%2653.7%416.0%56.0%5100%
Middle East2147.4%1052.6%110.0%00.0%0100%
East Asia1735.3%658.8%105.9%10.0%0100%
AMI25939.5%10253.0%1375.8%151.8%5100%
Question 15
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very satisfied
Somewhat satisfied
Not satisfied
Extremely dissatisfied
Question 16
In what percentage of Order Confirmations, do you need to call up the sales manager/ArcelorMittal office to ask for a correction? (Mistyped/Wrong information-Other than what was agreed to, etc)
TotalLess than 5% casesBetween 5% and 10%Between 10% and 25%More than 25%
Near East2858.3%1620.8%612.5%48.3%2100%
China1981.3%156.3%16.3%16.3%1100%
NAFTA2786.4%230.0%013.6%40.0%0100%
EUCIS2673.7%1915.8%410.5%30.0%0100%
Iran1381.8%1118.2%20.0%00.0%0100%
India580.0%420.0%10.0%00.0%0100%
Africa2768.8%1925.0%70.0%06.3%2100%
LACA7676.1%5814.9%117.5%61.5%1100%
Middle East2184.2%185.3%15.3%15.3%1100%
East Asia1782.4%1417.6%30.0%00.0%0100%
AMI25976.1%19714.2%376.9%182.9%7100%
Question 16
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Less than 5% cases
Between 5% and 10%
Between 10% and 25%
More than 25%
Question 17
Do you get an update on production status of your order?
TotalAlwaysMost of the timesSometimes onlyNever
Near East2829.2%837.5%1125.0%78.3%2100%
China1956.3%1118.8%425.0%50.0%0100%
NAFTA2734.8%952.2%148.7%24.3%1100%
EUCIS2647.4%1226.3%721.1%55.3%1100%
Iran1316.7%241.7%525.0%316.7%2100%
India540.0%20.0%020.0%140.0%2100%
Africa2725.0%725.0%743.8%126.3%2100%
LACA7613.4%1022.4%1738.8%2925.4%19100%
Middle East2110.5%247.4%1026.3%615.8%3100%
East Asia1735.3%635.3%629.4%50.0%0100%
AMI25927.0%7030.9%8029.2%7612.9%33100%
Question 17
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the times
Sometimes only
Never
Question 18
Are you informed when your material is loaded / shipped?
TotalAlwaysMost of the timesSometimes onlyNever
Near East2854.2%1529.0%816.7%50.0%0100%
China1975.0%1425.0%50.0%00.0%0100%
NAFTA2752.2%1430.4%817.4%50.0%0100%
EUCIS2673.7%1926.3%70.0%00.0%0100%
Iran13100.0%130.0%00.0%00.0%0100%
India560.0%30.0%040.0%20.0%0100%
Africa2750.0%1431.3%818.8%50.0%0100%
LACA7649.3%3731.3%2414.9%114.5%3100%
Middle East2152.6%1126.3%615.8%35.3%1100%
East Asia1752.9%935.3%611.8%20.0%0100%
AMI25957.8%15027.7%7212.8%331.8%5100%
Question 18
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the times
Sometimes only
Never
Question 19
Are you satisfied with the number of partial shipments done?
TotalSatisfied. As requiredNot satisfied. Too many partial shipments
Near East2866.7%1933.3%9100%
China1968.8%1331.3%6100%
NAFTA2773.9%2026.1%7100%
EUCIS2694.7%255.3%1100%
Iran13100.0%130.0%0100%
India5100.0%50.0%0100%
Africa2768.8%1931.3%8100%
LACA7680.6%6119.4%15100%
Middle East2178.9%1721.1%4100%
East Asia1776.5%1323.5%4100%
AMI25978.7%20421.4%55100%
Question 19
00
00
00
00
00
00
00
00
00
00
00
Satisfied. As required
Not satisfied. Too many partial shipments
Question 20
How many of your orders have been shipped to you on time?
TotalMore than 75% of my ordersBetween 50% and 75% of my ordersBetween 25% and 50% of my ordersLess than 25% of my orders
Near East2845.8%1345.8%134.2%14.2%1100%
China1968.8%1312.5%212.5%26.3%1100%
NAFTA2747.8%1339.1%1113.0%40.0%0100%
EUCIS2657.9%1515.8%415.8%410.5%3100%
Iran1366.7%916.7%216.7%20.0%0100%
India560.0%320.0%120.0%10.0%0100%
Africa2743.8%1243.8%126.3%26.3%2100%
LACA7639.4%3045.5%359.1%76.1%5100%
Middle East2136.8%847.4%100.0%015.8%3100%
East Asia1764.7%1129.4%55.9%10.0%0100%
AMI25948.7%12636.4%949.3%245.7%15100%
Question 20
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
More than 75% of my orders
Between 50% and 75% of my orders
Between 25% and 50% of my orders
Less than 25% of my orders
Question 21
In case where an order is delayed, do you get an update about it from sales office in terms of expected shipment date, reason of delay, etc.?
TotalAlwaysMost of the timeSometimes onlyNever
Near East2833.3%937.5%1116.7%512.5%4100%
China1968.8%136.3%16.3%118.8%4100%
NAFTA2730.4%839.1%1117.4%513.0%4100%
EUCIS2647.4%1221.1%526.3%75.3%1100%
Iran1358.3%816.7%216.7%28.3%1100%
India540.0%240.0%220.0%10.0%0100%
Africa2725.0%750.0%1418.8%56.3%2100%
LACA7633.3%2531.8%2427.3%217.6%6100%
Middle East2126.3%636.8%831.6%75.3%1100%
East Asia1758.8%1035.3%60.0%05.9%1100%
AMI25938.6%10032.2%8320.5%538.7%23100%
Question 21
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the time
Sometimes only
Never
Question 22
Are you satisfied with transit time of your orders?
TotalVery satisfiedSomewhat satisfiedNot satisfiedExtremely dissatisfied
Near East2820.8%675.0%210.0%04.2%1100%
China1950.0%1031.3%618.8%40.0%0100%
NAFTA2721.7%678.3%210.0%00.0%0100%
EUCIS2626.3%747.4%1221.1%55.3%1100%
Iran1340.0%560.0%80.0%00.0%0100%
India540.0%260.0%30.0%00.0%0100%
Africa2725.0%768.8%196.3%20.0%0100%
LACA7636.4%2851.5%3912.1%90.0%0100%
Middle East2127.8%655.6%1211.1%25.6%1100%
East Asia1717.6%382.4%140.0%00.0%0100%
AMI25930.3%7859.7%1558.6%221.4%4100%
Question 22
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very satisfied
Somewhat satisfied
Not satisfied
Extremely dissatisfied
Question 23
Are you satisfied with documentation part (B/L, Invoices, P/L, etc) post shipment of your order?
TotalVery Satisfied, always receive documents on time except for a few casesSatisfied, documents for most of the orders are as requiredNot satisfied, documents for most of the shipments are not as requiredExtremely dissatisfied, documents are never as required
Near East2841.7%1258.3%160.0%00.0%0100%
China1968.8%1318.8%412.5%20.0%0100%
NAFTA2747.8%1352.2%140.0%00.0%0100%
EUCIS2673.7%1921.1%55.3%10.0%0100%
Iran1340.0%560.0%80.0%00.0%0100%
India560.0%340.0%20.0%00.0%0100%
Africa2725.0%762.5%1712.5%30.0%0100%
LACA7642.4%3251.5%396.1%50.0%0100%
Middle East2138.9%850.0%115.6%15.6%1100%
East Asia1723.5%476.5%130.0%00.0%0100%
AMI25944.8%11649.7%1295.0%130.5%1100%
Question 23
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very Satisfied, always receive documents on time except for a few cases
Satisfied, documents for most of the orders are as required
Not satisfied, documents for most of the shipments are not as required
Extremely dissatisfied, documents are never as required
Question 24
In the event of a claim, how many weeks does it take to settle the claim (agreement on the amount for settlement)
TotalLess than 4 weeks4 6 weeks6 8 weeksMore than 8 weeks
Near East2837.5%1120.8%616.7%525.0%7100%
China1931.3%625.0%518.8%425.0%5100%
NAFTA2739.1%1143.5%1213.0%44.3%1100%
EUCIS2655.6%1416.7%411.1%316.7%4100%
Iran1370.0%90.0%00.0%030.0%4100%
India540.0%20.0%040.0%220.0%1100%
Africa2762.5%1718.8%56.3%212.5%3100%
LACA7642.4%3224.2%189.1%724.2%18100%
Middle East2122.2%516.7%416.7%444.4%9100%
East Asia1717.6%329.4%535.3%617.6%3100%
AMI25942.2%10922.6%5913.4%3521.7%56100%
Question 24
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Less than 4 weeks
4 6 weeks
6 8 weeks
More than 8 weeks
Question 25
Are you satisfied with the claim settlement procedure?
TotalYesNo
Near East2875.0%2125.0%7100.0%
China1962.5%1237.5%7100.0%
NAFTA2787.0%2313.0%4100.0%
EUCIS2672.2%1927.8%7100.0%
Iran1390.0%1210.0%1100.0%
India580.0%420.0%1100.0%
Africa2787.5%2412.5%3100.0%
LACA7668.2%5231.8%24100.0%
Middle East2155.6%1244.4%9100.0%
East Asia1788.2%1511.8%2100.0%
AMI25974.5%19325.5%66100.0%
Question 25
00
00
00
00
00
00
00
00
00
00
00
Yes
No
Question 26
If no, please briefly state what you would like to improve:(Claim procedure)
Near East
ARRANGMENTS & RESPOSE MUST BE QUICKER
You have to trust your old customers when they report a bad quality claim and you have to make a compensation for the loss occured.We were ignored when we claimed for bad quality 1000 tons PPGI order.
China
Very satisfactory, hope of getting better
chance of compensation is very low
Processing cycle is long.Needs to improve.
core loss issue
faster transportation from your factory to Alashankou
in case of any quality problem,we hope you can deal with it asap instead of a long waiting time.
Settle claim quicker
NAFTA
Time to response about claim.
timing
EUCIS
, .
-
, - .
Iran
THE TIME IT TAKES TO PROCESS THE CLAIM
NO CLAIM SO FAR
LACA
Debe haber un acompaamiento mas cercano y resolver el tema rapidamente
EN ESTE MOMENTO TENGO UN RECLAMO POR CALIDAD HACE SEIS SEMANAS Y A LA FECHA DE HOY NO HE RECIBIDO RESPUESTA, EN OTRA OCACION TUVE UN RECLAMO Y NO SE LE DIO SOLUCION ALGUNA A LA RECLAMACION
en los reclamos se envian las fotos , evidencias, pero se demora tanto que hasta desistimos , has t alo vendemos a perdida
LOS BARCOS VIEJOS Y SIEMPRE FUERA DE PLAZO.
INFORMACION MAS OPORTUNA
No han habido reclamosPoner alternativas "sin reclamos"
toma demasiado tiempo
ms rapidez
EL TIEMPO DE SOLUCION DE RECLAMOS DEBE SER MENOR A 4 SEMANAS
Hace unos diez aos pedimos unas vigas con norma american y nos llegaron con otra norma y nunca se hicieron responsables.
No hemos establecido reclamos
MAYOR AGILIDAD Y DECISION RAPIDA
En la respuesta a la reclamacion por suministro de producto no conforme, ya que tenemos una reclamacion hace mas de un ao por suministro de angulos con escuadrantia fuera de norma los cuales no ocasionaron perjucios en el sumintro de torres de energia pa
debe existir opcion de :no hemos tenido reclamos.
Los tiempos de revisin de las muestras y emisin de conformidad deben reducirse.
x
Written Guarantees, especially on Coatings
Garantas por escrito, especialmente en los recubrimientos
Me gustara que mejorara la voluntad para buscar acuerdos.
toma mucho tiempo
Errores en despachos de vigas la Fbrica se desentendi del tema
LA CONSTATACION DEL RECLAMO PARA PROCEDER A TOMAR UNA DECISION A LA BERVEDAD.
Los tiempos de solucin de las respuestas deben estar de acuerdo con la magnitud del problema y no deben afectar econmicamente al cliente.
me gustaria que mejore el tiempo de respuesta, siempre que existen un reclamo se demoran demasiado en entregar una respuesta, existe mucha burocracia.
Middle East
NO CLAIMS YET
no claims so far no information about this
The time for settlement of claim should be improved to a maximum of 4 weeks.
WE HAVE PENDING QUALITY ISSUES FOR MONTHS
One shipment came to Dubai Port and one came to Jeddah Port ,, we did not get the documents on time ,, then we have paid a big amount of demurrages ,, we have suffered a lot to get those amounts from Arcelor althouth it is their mistake of not sending the
Claims should be attended to and settled asap
You must have time frame & Solve in time.
TOO MUCH TIME LAPSE AND NOT ALWAYS BENEFICIAL TO THE BUYER.
NA
East Asia
we hope to get faster response from mill
speed regarding the guest to be too slow
Sues the processing case speed regarding the guest to be too slow.
It takes too long to settle a claim
India
N.A.
Africa
-
Question 27
Are you satisfied with the number of contacts/visits from ArcelorMittal team?
TotalVery satisfiedSomewhat satisfiedNot satisfiedExtremely dissatisfied
Near East2833.3%950.0%148.3%28.3%2100%
China1956.3%1131.3%612.5%20.0%0100%
NAFTA2752.2%1443.5%120.0%04.3%1100%
EUCIS2666.7%1722.2%611.1%30.0%0100%
Iran1370.0%930.0%40.0%00.0%0100%
India540.0%260.0%30.0%00.0%0100%
Africa2731.3%868.8%190.0%00.0%0100%
LACA7637.9%2951.5%3910.6%80.0%0100%
Middle East2133.3%750.0%1111.1%25.6%1100%
East Asia1735.3%658.8%105.9%10.0%0100%
AMI25943.6%11347.3%1237.3%191.8%5100%
Question 27
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very satisfied
Somewhat satisfied
Not satisfied
Extremely dissatisfied
Question 28
How do you rate the pricing policy of ArcelorMittal?
TotalAggressive (frequent changes with market ups and downs)Slow to react with market changes in pricesI have a contract price with ArcelorMittal
Near East2866.7%1933.3%90.0%0100%
China1962.5%1218.8%418.8%4100%
NAFTA2730.4%869.6%190.0%0100%
EUCIS2644.4%1244.4%1211.1%3100%
Iran1360.0%840.0%50.0%0100%
India540.0%240.0%220.0%1100%
Africa2768.8%1931.3%80.0%0100%
LACA7650.0%3847.0%363.0%2100%
Middle East2144.4%950.0%115.6%1100%
East Asia1741.2%758.8%100.0%0100%
AMI25951.4%13344.4%1154.2%11100%
Question 28
000
000
000
000
000
000
000
000
000
000
000
Aggressive (frequent changes with market ups and downs)
Slow to react with market changes in prices
I have a contract price with ArcelorMittal
Question 29
Overall, how satisfied are you with your local ArcelorMittal sales office in your area in terms of servicing your orders, fulfilling commitments, updates on production/shipment, documentation, communication and claim settlement?
TotalVery satisfiedSomewhat satisfiedNot satisfiedExtremely dissatisfied
Near East2852.2%1534.8%108.7%24.3%1100%
China1962.5%1231.3%66.3%10.0%0100%
NAFTA2756.5%1530.4%88.7%24.3%1100%
EUCIS2655.6%1433.3%911.1%30.0%0100%
Iran1380.0%1020.0%30.0%00.0%0100%
India540.0%260.0%30.0%00.0%0100%
Africa2731.3%868.8%190.0%00.0%0100%
LACA7650.0%3840.9%319.1%70.0%0100%
Middle East2122.2%561.1%1316.7%40.0%0100%
East Asia1729.4%570.6%120.0%00.0%0100%
AMI25948.2%12543.5%1137.4%190.9%2100%
Question 29
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very satisfied
Somewhat satisfied
Not satisfied
Extremely dissatisfied
Question 30
How do you find ArcelorMittal on service platform (low order confirmation time, regular updates on production/shipment, timeliness of deliveries, settlement time of claims, etc) as compared to competitors?
TotalFar better than competitorsBetter than competitorsMore or less same as competitorsWorse than competitors
Near East2813.0%434.8%1034.8%1017.4%5100%
China1931.3%656.3%116.3%16.3%1100%
NAFTA278.7%217.4%565.2%188.7%2100%
EUCIS2627.8%716.7%438.9%1016.7%4100%
Iran1310.0%160.0%830.0%40.0%0100%
India520.0%120.0%160.0%30.0%0100%
Africa276.3%218.8%550.0%1425.0%7100%
LACA7613.6%1025.8%2048.5%3712.1%9100%
Middle East215.6%122.2%550.0%1122.2%5100%
East Asia170.0%029.4%570.6%120.0%0100%
AMI25913.4%3528.0%7345.7%11812.9%33100%
Question 30
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Far better than competitors
Better than competitors
More or less same as competitors
Worse than competitors
Question 31
Can you please name a supplier whom you have found better or faster than ArcelorMittal in terms of?
East Asia
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
SIAM YAMATOJFESIAM YAMATO
Tata Steel ImujdenTata Steel ImujdenTata Steel Imujden
tatasteel
TATAJFE-BSCSC
no answer
Nippon Steel, China Steel
No commentsNo commentsNo comments
MMKSOMEWHAT SATISFIEDVERY SATISFIED
Near East
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
Ilva ItalyNipon steelRasselstain' Tata
Rasselstain' TataNoneNone
NonesameBetter
METINVEST, Severstal, Ilyich MariupolMaghreb Steel - MoroccooMMK Atakas - Turkey
MMK Atakas - TurkeyLucchini, For sae1006 Grade - Makeevka
Rasselstain
Rasselstain, Tata, NPSdepend on the type of material
i cannot sorryWR 1KP - RE-BARS A500S
ArcelorMittal is the better
China
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
NONENONENONE
Mail reply in timeSatisfiedno requirementKeep, no requirement
bayibayi
JiscoBaosteel.Bayi steel
bayi and Jiscobayi and Jisco
xinjiang bayi steeljiu steelxinjinag Bayi steel
BAOSTEELTKSBAOSTEEL
NAFTA
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
NucorNucor
CelsaNoneNone
GerdauAmeristeel-ThyssenKrupp
gallatinsamesame
nucorexcellentexcellent
ALGOMANUCOR
Nucor, USS, GerdauNucor TuscaloosaUSS
Gerdau
Swedish SteelUltra High StrengthExcellent
Nippon SteelNippon StellRasselstein
Essar AlgomaEssar Algoma
Essar AlgomaUS SteelEssar Algoma
EUCIS
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
,,,
Iran
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
NONESOMETIMES RUSSIAN QUALITY IS BETTER THAN KAZAKHSTANNONE
Severstal- RussiaSeverstal - Russia
MMKMMK
NO
THE SAME AS OTHERSI AM SATISFIED WITH QUALITY, THOUGH NO COMPARISON WITH OTHER COMPETITORSMECHEL IS BETTER IN TIMELY DELIVERY
ExcellentExcellent
LACA
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
STEEL FORCE
TERNIUMBUENABUENA
AUSTRALIA BLUE COOPIGUALBARCOS MAS NUEVOS.
Intermetals Company, Inc / ThyssenKrupp Alabama, USA
Steel ResourcesNippon SteelBhushan
Duferco
RasselsteinRasselsteinRasselstein
SIDOR CA
BAOSTEELUSIMINASBAOSTEEL
TERNIUM
TRADISAACEROS AREQUIPATRADISA
N.A.N.A.N.A.
Ternium
NUCORCORSANUCOR
MITSUI.MITSUI.MITSUI.
Union Steel CoreaUnion Steel CoreaUnion Steel Corea
NIPPON STEELNIPPON STEELNIPPON STEEL
xxx
ECUAEXNIPPON STEEL
DongbuPOSCOBlueScope
Siderurgica BalboaExcelentes, corresponde exactamente a lo solicitadoExcelente, cumple los plazos acordados
SRISRI
CELSA
Nippon SteelNippon StelNippon Steel
MARUBENIBUENABUENA
Middle East
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
Huyndai, Nippon steelvery goodprompt
Nippon Steel CorpnNippon Steel CorpnNippon Steel Corpn
Tin Can Components & Cermerboth above suppliers same as ArcelorCremer comparing to Arcelor
DONGBURASSELSTEINRASSELSTEIN
Bhushan Steel, IndiaJSW Steel, IndiaHyosung Corporation, Korea
HYUNDAI STEELRUUKKIHYUNDAI STEEL
HYUNDAI
Nippon Steel , Japan , Reselstain GermanyNippon Steel, Japan , Reselstain , GermanyNippon Steel , Japan , Dongbu, Korea , Tcc Korea, Posco, China
MMK Trading Agent and East Metals SA
Nippon / ThyssenSame as ArcelorSatisfactory
CELSA
Very GoodGood
HYUNDAIHYUNDAI, NIPPON
MMK TRADING
India
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
THYSSEN KRUPP, NASIK (India)
MACSTEEL INT. UK LTDSEVERSTAL EXPORT GMBHTATA STEEL
Africa
Response to your enquiry and order confirmationQuality of productsService performance (Timeliness of delivery, settlement time of claims, etc)
CONFIDENTIELCONFIDENTIELCONFIDENTIEL
ThyssenKrupp SteelSeverstalNant
NNNNNN
CELSACELSACELSA
TATATATATATA
STEEL LINK ( CORUS HOLANDE) //// ERDIMIR/ESDIMIRBonCorrecte
Question 32
What is the key reason for your purchases from ArcelorMittal?
TotalRegular AvailabilityProduct portfolio and Quality of productsCompetitive PricesGood service, on time deliveries, faster settlement of claimsAll of the aboveNo other choice
Near East2834.8%1052.2%1539.1%1117.4%54.3%18.7%2156.5%
China1918.8%431.3%618.8%40.0%031.3%66.3%1106.5%
NAFTA2730.4%856.5%1517.4%513.0%434.8%90.0%0152.1%
EUCIS2611.8%364.7%1735.3%95.9%217.6%55.9%2141.2%
Iran1340.0%540.0%530.0%430.0%440.0%50.0%0180.0%
India540.0%240.0%240.0%20.0%00.0%00.0%0120.0%
Africa2712.5%375.0%2012.5%36.3%212.5%30.0%0118.8%
LACA7629.2%2246.2%3536.9%2810.8%829.2%221.5%1153.8%
Middle East2138.9%866.7%1416.7%416.7%45.6%15.6%1150.2%
East Asia1729.4%535.3%623.5%423.5%423.5%40.0%0135.2%
AMI25927.2%7152.2%13528.3%7312.1%3122.0%572.9%7144.7%
TotalRegular AvailabilityProduct portfolio and Quality of productsCompetitive PricesGood service, on time deliveries, faster settlement of claimsAll of the aboveNo other choice
Near East2822.2%9.74433.4%14.61625.0%10.94811.1%4.8722.7%1.2045.6%2.436100.0%
China1917.7%3.57229.4%5.94717.7%3.5720.0%029.4%5.9475.9%1.197100.0%
NAFTA2720.0%8.20837.1%15.25511.4%4.6988.5%3.5122.9%9.3960.0%0100.0%
EUCIS268.4%3.06845.8%16.82225.0%9.1784.2%1.53412.5%4.5764.2%1.534100.0%
Iran1322.2%5.222.2%5.216.7%3.916.7%3.922.2%5.20.0%0100.0%
India533.3%233.3%233.3%20.0%00.0%00.0%0100.0%
Africa2710.5%3.37563.1%20.2510.5%3.3755.3%1.70110.5%3.3750.0%0100.0%
LACA7619.0%22.19230.0%35.11224.0%28.0447.0%8.20819.0%22.1921.0%1.14100.0%
Middle East2125.9%8.16944.4%14.00711.1%3.50711.1%3.5073.7%1.1763.7%1.176100.0%
East Asia1721.7%4.99826.1%6.00117.4%3.99517.4%3.99517.4%3.9950.0%0100.0%
AMI25918.8%70.52636.1%135.2119.5%73.2178.3%31.22715.2%57.0612.0%7.483100.0%
Question 32
000000
000000
000000
000000
000000
000000
000000
000000
000000
000000
000000
Regular Availability
Product portfolio and Quality of products
Competitive Prices
Good service, on time deliveries, faster settlement of claims
All of the above
No other choice
Question 33
What is the key reason for NOT placing your business with ArcelorMittal?
TotalPriceQualityAvailabilityDelivery Lead TimePayment terms optionsPoor ServiceAll of above
Near East2865.2%1813.0%434.8%1034.8%108.7%28.7%24.3%1169.5%
China1950.0%1031.3%637.5%718.8%412.5%212.5%218.8%4181.4%
NAFTA2765.2%184.3%143.5%1234.8%98.7%24.3%14.3%1165.1%
EUCIS2676.5%200.0%029.4%829.4%841.2%110.0%00.0%0176.5%
Iran1350.0%70.0%040.0%50.0%020.0%30.0%010.0%1120.0%
India5100.0%50.0%00.0%00.0%020.0%10.0%00.0%0120.0%
Africa2781.3%2243.8%1237.5%1037.5%1018.8%56.3%26.3%2231.5%
LACA7660.9%4610.9%823.4%1820.3%1520.3%153.1%23.1%2142.0%
Middle East2188.9%1911.1%25.6%133.3%727.8%611.1%20.0%0177.8%
East Asia1770.6%1229.4%523.5%423.5%417.6%30.0%00.0%0164.6%
AMI25967.8%17614.7%3828.8%7525.8%6719.6%514.8%124.4%11165.9%
TotalPriceQualityAvailabilityDelivery Lead TimePayment terms optionsPoor ServiceAll of above
Near East2838.5%18.2567.7%3.6420.5%9.74420.5%9.7445.1%2.4365.1%2.4362.5%1.204100.0%
China1927.6%9.517.3%5.94720.7%7.12510.4%3.5726.9%2.3756.9%2.37510.4%3.572100.0%
NAFTA2739.5%17.6042.6%1.16126.3%11.74521.1%9.3965.3%2.3492.6%1.1612.6%1.161100.0%
EUCIS2643.3%19.890.0%016.7%7.64416.7%7.64423.3%10.7120.0%00.0%0100.0%
Iran1341.7%6.50.0%033.3%5.20.0%016.7%2.60.0%08.3%1.3100.0%
India583.3%50.0%00.0%00.0%016.7%10.0%00.0%0100.0%
Africa2735.1%21.95118.9%11.82616.2%10.12516.2%10.1258.1%5.0762.7%1.7012.7%1.701100.0%
LACA7642.9%46.2847.7%8.28416.5%17.78414.3%15.42814.3%15.4282.2%2.3562.2%2.356100.0%
Middle East2150.0%18.6696.2%2.3313.1%1.17618.7%6.99315.6%5.8386.2%2.3310.0%0100.0%
East Asia1742.9%12.00217.9%4.99814.3%3.99514.3%3.99510.7%2.9920.0%00.0%0100.0%
AMI25940.9%175.6568.9%38.18717.3%74.53815.6%66.89711.8%50.8062.9%12.362.6%11.294100.0%
Question 33
00000000
00000000
00000000
00000000
00000000
00000000
00000000
00000000
00000000
00000000
00000000
Price
Quality
Availability
Delivery Lead Time
Payment terms options
Poor Service
All of above
Question 34
How do you view ArcelorMittal as a supplier?
TotalRegularOccasionalOpportunist
Near East2860.9%1734.8%104.3%1100%
China1962.5%1212.5%225.0%5100%
NAFTA2773.9%2013.0%413.0%4100%
EUCIS2688.2%2311.8%30.0%0100%
Iran1390.0%120.0%010.0%1100%
India580.0%420.0%10.0%0100%
Africa2787.5%2412.5%30.0%0100%
LACA7679.7%6115.6%124.7%4100%
Middle East2194.4%205.6%10.0%0100%
East Asia1764.7%1123.5%411.8%2100%
AMI25978.2%20315.5%406.3%16100%
Question 34
000
000
000
000
000
000
000
000
000
000
000
Regular
Occasional
Opportunist
Question 35
What parameters other than those already covered would you like to provide feedback on?
East Asia
not do it
PACHING TYGHTLY, IMPROVE SURFACE
Not do it
Customer visit in Order to provide update product and market situation. So far, very seldom visit.
Faster response time to our complaints and complaints from our customers
Near East
non
Nothing
I hope that gig to medium clients should have additional service online to check price and availability and stock.
YOU GIVE MORE ATTENTION TO SUPPLYING FACTORIES DIRECTLY RATHER THAN ENCOURAGING STOCKIST.
delay in delivery , prices
Kindly request you to insert our name into the label
China
Thank you very much, no comments
DELIVERY TIME,SERVICE,PRICE
we hope you can consider more chinese demand according to the chinese market situation.suppling a reasonable price.
NO other
NAFTA
We buy both domestic production and European production from ArcelorMittal. These should be analyzed seperately and not combined into one survey because there are varying issues with each.
Review your WEB page is very important for your customers status order information and actually it hasn't all information that we required.
NONE
Must have guaranteed supply from off shore mills.
Dofasco is very stringent with us on price even though they helped others when the market started to soften.
EUCIS
nothing else matters
Iran
WE CONSIDER OURSELVES AS AN EXTENSION OF ARCELOR MITTAL INT'L AND HAVE GROWN ALONG WITH THEM IN THE MARKET WE OPERATE IN. OUR 1ST PRIORITY FOR PURCHASE REMAINS AMI, WE ONLY BUY ELSEWHERE IF THERE IS NO AVAILABILITY WITH AMI OR ITS A PRODUC THEY DONT MAKE/
Improve quality of Material in Kazakhestan mill, which required investment and modify machinery. with good market like Iran, we expect AM to look for better quality at this mill.
NOTHING ELSE SO FAR
AMI is weak in terms of giving production status of the cargoes and also re shipping docs despite our request, they are not sending us copy of the shipping docs before or even simultaneously with submission to our bank
LACA
Innovar en forma de pago. Ej: Vender sin carta de crdito, igual que proveedor nacional.
LA SITUACION VENEZOLANA NO HA SIDO ABORDADA DE LA MANERA DEBIDA
CREAN UNA ESPECTATIVA DE PRECIO Y FINALMENTE NO CUMPLEN, INCREMENTANDO EL PRECIO
QUE ENVIEN MAS SEGUIDO LOS STATUS DE LOS EMBARQUES
DESARROLLO DE NUEVOS PRODUCTOS
Mantener regularidad de exportacin
.HE SIDO UNA CLIENTA LA PRIMERA FABRICA QUE PROBO SU MATERIAL DE TUBARAO Y CREO QUE HE SIDO UNA CLIENTA REGULAR CON UDS. SIEMPRE UDS. TENGAN PARA EXPORTAR.
MAYOR ATENCION DE LA PARTE LOGISTICA, NO SON OPORTUNOS EN LA CONSECUCION DE BUQUES Y NO AVISAN CON TIEMPO
Que su Representante nos comunique ofertas cuando los precios estan bajos
Incluir evaluacin de desempeo del soporte tcnico previo y posterior a la entrega. Previo consideramos que el servicio es muy satisfactorio. En el postentrega, debe ser mejorado.
PAGO ANTICIPADO DEL 20% Y EL SALDO CON DOCUMENTOS DE CONFIRMACION DE EMBARQUE
Hemos tenido demasiados reclamos enviados a ustedes con el material recibido, nos parece que estan enviando a Peru material de segunda ya que los defectos son sumamente notorios, no estamos contentos con la calidad y estamos seriamente pensando en dejar d
HAY TRAMITES DEMORADOS ENTRE TUBARAO, LUXEMBURGO Y COLOMBIA
En el envo de planchas JIS casi siempre vienen oxidadas, aprox. 20% del total.
En el 2011 han perdido estatus como proveedor principal debido a atrasos y disponibilidad
La calidad del producto.
en comprs a Arcelor Tubarao nos limita mucho los espesores y formatos que ofrecen
apoyar mas a sus clientes leales en contra de la competencia. Que venda a traves de distribuidores independientes y no le compita al canal distribuidor
Disponibilidad de nuevos productos recubiertos y prepintados.
x
Politica de Ventas ms clara
NoneNinguno
solucion a problemas de calidad
CONSIDERAR QUE SOMOS CLIENTES DE MUCHOS AOS Y FIDELIZADOS Y MERECEMOS UNA CONSIDERACION EN LA FORMA DE PAGO Y EL TIEMPO DE ENTREGA.
Quisiera que vieran la posibilidad de eliminar tanta burocracia y papeleos al momento de cerrar una compra, para cada compra es necesaria firmar y aprobra una serie de documentos cuando ya llevamos ms de 1o aos de relacin comercial. Esto debera ser mu
Middle East
pls imporve on the shipment voyage time.transit tiem
Market trend should be advised periodically.
My dear ,, i am facig a big dificlty to reach Arcelor People ,, they refuse to give me their mobile Nos. so it is very dificult to reach them for emergencies ,, we are not calling to wast their times ,, Other Mills are excellent ,, you can reach their per
Nil
Due to Bulk supply, we are soring material & using,in this process in last year more than 200MT we lost due to white rust, if you advice us to remove white rust, it will help for both(supplier & customer).
UNIFORMITY OF PRICES FOR STD AND NON-STD LENGTHS; LESS LC CHARGES;
India
PRICE & TERMS
They have to follow price of products as per market of country where they are selling and also give priority to manufacturers rather than traders to stay in steel market of Pakistan for long time.
Africa
LA DISPONIBILITE/ LE PRIX/ LA QUALITE
Politique du march
Couverture (changement de devises - traitement financier des dossiers
L'envoi des documents aux clients temps pour le ddouanement.
Ne pas offrir le meme prix a celui qui achete un gros tonnage et petit tonnage surtout quand c'est sur le meme navire
Our key sales are into East Africa where market is about 3,000mt / month. so not huge. However very competitive as the main suppliers are Highveld South Africa and Indian mills. Arcelor are far more expensive ( freight is an element ) but if Arcelor wante
We thank you for your time and attention. As a last request, can you please state one or two most important areas where ArcelorMittal needs to improve.
East Asia
Price & Shipment
Pricing
Thank for you
Competitive Pricing policyservices
CUSTOMER CENTERED, SKETCH SIZE AS CUSTOMERS REQUEST
Thank for you.
Product quality - severe rolling marks on beams
Near East
Price
Connection with the costumers
AM Mills , should react quickly to market conditions in order to be competitive
More communication with customer about shipment
Sales department should act faster, reply emails, answer phones, give at least a fast feedback
to be more flexible, not so beaurocratic
1- PRICES2-PRICES
Cooperation with local active persons for sales in Arab countries. Establishing a service center in the area to supply Syria, Lebanon, Jordan, Iraq and I'm ready to work for you in this.
delay in delivery , prices
connection with customers
N. and E europe
China
NONE
Thank you very much, no comments
DELIVERY TIME,SERVICE,PRICE
Your company can maximum limit control arrival time of the bill of lading and other documents.
chance of compensation is very lowstable quality; regulalr supply; reasonable price.
not have
on time delivery
no
CLAIM
regular and avaliable product and reasonable price as compared to chinese market.
satisfied with the service of ArcelorMittalkeep doing well
NAFTA
lead time, on time delivery
Become more ONE company. Too many differences in behaviour between the various divisions. Also, be more flexible to customer needs (applies to a few divisions only). Follow to example of AM Dofasco
SAP conversion at LaPlace has been extremely disruptive to our business. Not beneficial for your customers or ArcelorMittal inside sales forced to work with the new system. This may improve with time but until it does our volume is about 1/2 of what it wo
Improve your internal control between mill certificates and material shipped, sometimes we receive material without their correct mill certificate
complete shipments on time
PRICE ,AVAILABILITY.
faster and more agressive reaction on price adjustment following the market
Consistant availability.
consistent competitive pricing and availability
Entender que el mercado en America se mueve diferente que en Europa Asia.
SHIP ORDERS COMPLETE & DELIVER ON TIME
Reaction to market prices (particularly in a down market), speed of quotation
DELIVERYWork with the customer
EUCIS
reaction time to enquiriesrespect of delivery times
Iran
CLAIM AND COMPLAINT SETTLEMENT
1- Quality of product at Timirtau mill. 2- stabities of price in market as biggest producer in the world.
,regular informing buyers of new prices.
SURFACE QUALITY OF HRC & HRS THE WEIGHT OF EACH COIL (IF IT IS BETWEEN 9 TO 13 MT IS BETTER THAN WHAT IS SUPPLIED NOW TO US)
AMI is very good in terms of good and friendly relations with the customers; it is not only my exclamation but yr other customers as well. Even if no biz for a month, we are regurarely contacted by yr sales office and mamanger; that's a very good positive
LACA
Vender mas linea de productos. Ej : Vender tambien l/Frio y Galvanizado.
DEBEN FLEXIBILIZAR SUS CREDITOS CON CLIENTES YA CONOCIDOS
VENTAS
UN POCO EN LO RELACIONADO EN LOS DESPACHOS Y EMBARUQES
INFORMACION POR LA REPROGRAMACIONES
AMPLIAR LA COTIZACION A TODOS LOS PRODUCTOS SOLICITADOS
OFRETA DE PRODUCTOS
ES IMPORTANTE RESALTAR QUE LA DOCUMENTACION LUEGO DE FECHA DE EMBARQUE DEMORA EN LLEGARNOS CON FRECUENCIA.
Notificacin avance de produccin e informacin de embarque
LOS BARCOS MUY POCOS Y MUY VIEJOS HEMOS TENIDO ATRASO DE MAS DE UN MES POR FALTA DE BARCO .
TIEMPO DE ENTREGA DEL PEDIDO Y MEJORAR SU FORMA DE PAGO
LOGISTICA Y ASISTENCIA TECNICA
Utilizar la web para hacernos conocer ofertas cuando los precios estan en baja
1.- Mejorar soporte tcnico en la postentrega con visita al cliente para revisar el desempeo del producto suministrado durante su procesamiento identificando oportunidades de mejora. 2.- Area de Finanzas: apuntar a que los acuerdos en las condiciones d
DISPONIBILIDAD DE MATERIALSOLUCION RAPIDA DE RECLAMOS
continuidad
Calidad
El primer feed back, de precios, por sobre el mercado.Baja apertura de la oferta, respecto de los multiples origenes de las usinas, generalmente para Chile, es solo brasil. USA, EU Este, etc?
AREA DE DOCUMENTACION: ENVIO DE CONFIRMACIONES, INFORMACION PARA LA APERTURA DE LA L/C E INFORMACION DE EMBARQUE DE LA MERCADERIA
Cotizaciones ms rpidasEl envo de documentacin original casi nunca llega a tiempo, por lo que hay que utilizar los que llegan fuera de LC, y endosarlos por el Banco de Per, lo cual demora y tiene costo para nosotros.Creo que ya son 3 4 veces que
disponibilidad, atrasos de produccion
Atencion al cliente en los reclamos, soprote tecnico y acompaamiento en la parte tecnica.
Ampliar rangos de ProduccinAmpliar terminos de pago
MEJORAR LA CALIDAD DEL PRODUCTO.CAPACIDAD DE RESPUESTA.
Mejor transferencia de nuevos productos.
CREDITO DIRECTO
LA RESPUESTA A LAS SOLICITUD DE COTIZACION SON MUY LENTAS, SIEMPRE RESPONDEN DESPUES DE UNA SEMANA
x
NoneNinguno
1.-Atencin de reclamos2.-Individualizacin clara (marcas) de los productos.
Tiempo de respuesta en el despacho de acero revestido
CalidadEmbalaje
RESPUESTA INMEDIATA DE LA CASA MATRIZ RESPECTO A LA SOLICITUD QUE REALIZA NUESTRO REPRESENTANTE EN OFICINAS DE PERU
Precios ms competitivos y mejores plazos de entrega.
Informacin de la produccin y estatus de embarque de los pedidos, esto nunca lo informan, siempre el cliente debe estar preguntando el estatus de los pedidos, lo mismo pasa con los retrasos nunca son informados, solamente nos enteramos al preguntar por l
Middle East
pricing
price/ delivery schedue and flexible payment terms
The line of communication and local visits to be improved.
delivery time avoid too many partial shipments
QUALITY OF TINPLATE/ TFS SHEETS FOR EOE SHELLS
Lead Time and Price
NO. OF PARTIAL SHIPMENTS EFFECTED IN ONE ORDERNEED TO IMPROVE PRICING COMPARED TO COMPETITORS
Documentation
1- Documents Dept. ,2- Mobiles nos. of all concerned people to be given for customers for more contacts and business ,3- Prices to be more competitive ,4- Claims to be solved ASAP< ......Others ,,,
Price, Claim Settlement, Keeping up the contractterms
1).Customers confedence to be improved on Arcelormittal.2).Kindly show somewhat interest on customers needs.
PROVIDE QUARTERLY PRICE UPDATES ACCORDING TO MARKET TRENDS.
India
shorten delivery time
PRICE & CLAIM SETTLEMENT
close coordination with manufacturers and understand their requirements.
Africa
Modalits de paiement plus attractives
TARIFICATION
DELAI DE LIVRAISON
Qualit des prestations (par expl. documents) trs irrgulire d'une usine l'autre
Mieux connatre les demandes du march et adapter la production en consquence
le problme documents et la concurrence avec CELSA dans la march algrien qui est riche et potentiel.
LA LIVRAISON
PRIX ET MODALITE DE REGLEMENT
No coment
Pricing!!
Question 32: Answer is not valid. We buy the balance of our requirements via Trident Steel in SA.
No professional / contractural or logistic improvement needed. Overal a very pleasent experience to deal with Arcelor. Just would like to be able to have more competitive pricing on full range of products for my markets.
Grf5
0.45
0.23
0.14
0.18
AMI
Question 1
Please write the name of your company in the box below:
Question 2
Please write your name and your designation in the box below:
Question 3
What is the main activity of your company?
End UserStockistChannelTrader
TotalEnd UserStockistChannelTraderAMI45%23%14%18%
Near East2855.6%1629.6%87.4%244.4%12137.0%
China1941.2%823.5%429.4%629.4%6123.5%
NAFTA2725.9%729.6%855.6%157.4%2118.5%
EUCIS2656.5%158.7%28.7%234.8%9108.7%
Iran1316.7%216.7%225.0%383.3%11141.7%
India580.0%40.0%00.0%040.0%2120.0%
Africa2760.0%1630.0%815.0%410.0%3115.0%
LACA7655.4%4240.5%3113.5%106.8%5116.2%
Middle East2181.0%1714.3%30.0%019.0%4114.3%
East Asia1764.7%1123.5%45.9%117.6%3111.7%
AMI25953.1%13827.4%7116.8%4321.9%57119.2%
TotalEnd UserStockistChannelTraderTotalEnd UserStockistChannelTrader
Near East28.000.5615.570.308.290.072.070.4412.431.37Near East28.0041%11.3622%6.055%1.5132%9.07100%
China19.000.417.830.244.470.295.590.295.591.24China19.0033%6.3419%3.6224%4.5224%4.52100%
NAFTA27.000.266.990.307.990.5615.010.072.001.19NAFTA27.0022%5.9025%6.7447%12.676%1.69100%
EUCIS26.000.5714.690.092.260.092.260.359.051.09EUCIS26.0052%13.518%2.088%2.0832%8.32100%
Iran13.000.172.170.172.170.253.250.8310.831.42Iran13.0012%1.5312%1.5318%2.2959%7.64100%
India5.000.804.000.000.000.000.000.402.001.20India5.0067%3.330%0.000%0.0033%1.67100%
Africa27.000.6016.200.308.100.154.050.102.701.15Africa27.0052%14.0926%7.0413%3.529%2.35100%
LACA76.000.5542.100.4130.780.1410.260.075.171.16LACA76.0048%36.2335%26.4912%8.836%4.45100%
Middle East21.000.8117.010.143.000.000.000.193.991.14Middle East21.0071%14.8813%2.630%0.0017%3.49100%
East Asia17.000.6511.000.244.000.061.000.182.991.12East Asia17.0058%9.8521%3.585%0.9016%2.68100%
AMI259.000.53137.560.2771.060.1743.500.2256.741.19AMI259.0045%117.0323%59.7614%36.3318%45.88100%
Question 3
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
End User
Stockist
Channel
Trader
Question 4
0
0
0
0
AMI
Total AMI
Question 5
In case of end users, please let us know the market segment in which you operate:
TotalRe-rollingCoatingPipe MakingMachinery BuildingAutoWhite GoodsDrums & BarrelsPackagingShip BuildingPressure VesselsConstructionOther
Near East2813.3%40.0%013.3%40.0%00.0%00.0%00.0%020.0%66.7%226.7%746.7%1346.7%13173.4%
China197.7%115.4%315.4%323.1%423.1%47.7%115.4%338.5%70.0%023.1%47.7%130.8%6207.9%
NAFTA2710.0%30.0%010.0%310.0%30.0%00.0%010.0%310.0%30.0%00.0%060.0%1640.0%11150.0%
EUCIS2640.0%1013.3%36.7%26.7%20.0%06.7%20.0%00.0%00.0%00.0%060.0%166.7%2140.1%
Iran130.0%025.0%325.0%30.0%00.0%00.0%00.0%00.0%00.0%00.0%050.0%750.0%7150.0%
India525.0%10.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%050.0%375.0%
Africa2714.3%47.1%235.7%107.1%20.0%00.0%014.3%40.0%00.0%00.0%014.3%450.0%14142.8%
LACA7614.0%1111.6%944.2%342.3%24.7%44.7%42.3%29.3%70.0%07.0%527.9%2134.9%27162.9%
Middle East215.9%111.8%20.0%00.0%05.9%10.0%011.8%229.4%60.0%011.8%241.2%923.5%5141.3%
East Asia1723.1%40.0%023.1%47.7%17.7%10.0%00.0%07.7%10.0%00.0%038.5%746.2%8154.0%
AMI25915.1%398.8%2323.7%625.3%144.1%112.6%75.3%1411.6%300.7%27.6%2035.9%9336.0%93156.9%
TotalRe-rollingCoatingPipe MakingMachinery BuildingAutoWhite GoodsDrums & BarrelsPackagingShip BuildingPressure VesselsConstructionOther
Near East287.7%3.7240.0%07.7%3.7240.0%00.0%00.0%00.0%011.5%5.63.9%1.87615.4%7.47626.9%13.07626.9%13.076100.0%
China193.7%1.4637.4%2.9267.4%2.92611.1%4.38911.1%4.3893.7%1.4637.4%2.92618.5%7.3150.0%011.1%4.3893.7%1.46314.8%5.852100.0%
NAFTA276.7%2.70.0%06.7%2.76.7%2.70.0%00.0%06.7%2.76.7%2.70.0%00.0%040.0%16.226.7%10.8100.0%
EUCIS2628.6%10.49.5%3.4584.8%1.7424.8%1.7420.0%04.8%1.7420.0%00.0%00.0%00.0%042.8%15.64.8%1.742100.0%
Iran130.0%016.7%3.2516.7%3.250.0%00.0%00.0%00.0%00.0%00.0%00.0%033.3%6.533.3%6.5100.0%
India533.3%1.250.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%00.0%066.7%2.5100.0%
Africa2710.0%3.8615.0%1.91725.0%9.6395.0%1.9170.0%00.0%010.0%3.8610.0%00.0%00.0%010.0%3.86135.0%13.5100.0%
LACA768.6%10.647.1%8.81627.1%33.5921.4%1.7482.9%3.5722.9%3.5721.4%1.7485.7%7.0680.0%04.3%5.3217.1%21.20421.4%26.524100.0%
Middle East214.2%1.2398.4%2.4780.0%00.0%04.2%1.2390.0%08.4%2.47820.8%6.1740.0%08.4%2.47829.2%8.65216.6%4.935100.0%
East Asia1715.0%3.9270.0%015.0%3.9275.0%1.3095.0%1.3090.0%00.0%05.0%1.3090.0%00.0%025.0%6.54530.0%7.854100.0%
AMI2599.6%39.2045.6%22.84515.1%61.53.4%13.8052.6%10.5091.7%6.7773.4%13.7137.4%30.1660.5%1.8764.8%19.66322.9%93.10123.0%93.283100.0%
Question 5
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
000000000000
Re-rolling
Coating
Pipe Making
Machinery Building
Auto
White Goods
Drums & Barrels
Packaging
Ship Building
Pressure Vessels
Construction
Other
Question 6
What all products do you purchase from ArcelorMittal?
TotalHRCRHDGAl-ZnElectro GalvaTinplateHR PlatesWire RodRebarsSectionsBilletsSlabsOther
Near East2840.7%1129.6%837.0%1014.8%47.4%214.8%433.3%937.0%1029.6%837.0%1022.2%63.7%122.2%6329.3%
China1956.3%1150.0%106.3%10.0%06.3%125.0%518.8%40.0%00.0%00.0%00.0%06.3%118.8%4187.8%
NAFTA2759.3%1633.3%918.5%511.1%37.4%27.4%240.7%1111.1%33.7%129.6%80.0%00.0%014.8%4236.9%
EUCIS2642.9%1133.3%952.4%1414.3%44.8%10.0%00.0%019.0%528.6%733.3%90.0%00.0%04.8%1233.4%
Iran1375.0%1083.3%1158.3%80.0%00.0%025.0%350.0%783.3%1133.3%433.3%450.0%733.3%416.7%2541.5%
India520.0%140.0%220.0%10.0%00.0%020.0%10.0%040.0%220.0%10.0%020.0%10.0%00.0%0180.0%
Africa2772.2%1955.6%1538.9%1116.7%511.1%30.0%027.8%822.2%616.7%522.2%60.0%00.0%022.2%6305.6%
LACA7662.5%4831.9%2418.1%1415.3%120.0%05.6%418.1%1430.6%2315.3%1216.7%135.6%42.8%29.7%7232.2%
Middle East2133.3%723.8%514.3%34.8%114.3%328.6%623.8%514.3%39.5%228.6%60.0%00.0%04.8%1200.1%
East Asia1729.4%523.5%45.91000.0%00.0%05.9%15.9%135.3%60.0%017.6%35.9%15.9%111.8%2731.2%
AMI25953.7%13937.3%9764.2%16610.8%284.8%1310.2%2622.3%5826.8%6915.5%4022.8%597.3%193.7%1013.0%34292.4%
TotalHRCRHDGAl-ZnElectro GalvaTinplateHR PlatesWire RodRebarsSectionsBilletsSlabsOther
Near East2812.4%119.0%811.2%104.5%42.2%24.5%410.1%911.2%109.0%811.2%106.7%61.1%16.7%6100.0%
China1930.0%1126.6%103.4%10.0%03.4%113.3%510.0%40.0%00.0%00.0%00.0%03.4%110.0%4100.0%
NAFTA2725.0%1614.1%97.8%54.7%33.1%23.1%217.2%114.7%31.6%112.5%80.0%00.0%06.2%4100.0%
EUCIS2618.4%1114.3%922.5%146.1%42.1%10.0%00.0%08.1%512.3%714.3%90.0%00.0%02.1%1100.0%
Iran1313.9%1015.4%1110.8%80.0%00.0%04.6%39.2%715.4%116.1%46.1%49.2%76.1%43.1%2100.0%
India511.1%122.2%211.1%10.0%00.0%011.1%10.0%022.2%211.1%10.0%011.1%10.0%00.0%0100.0%
Africa2723.6%1918.2%1512.7%115.5%53.6%30.0%09.1%87.3%65.5%57.3%60.0%00.0%07.3%6100.0%
LACA7626.9%4813.7%247.8%146.6%120.0%02.4%47.8%1413.2%236.6%127.2%132.4%41.2%24.2%7100.0%
Middle East2116.6%711.9%57.1%32.4%17.1%314.3%611.9%57.1%34.7%214.3%60.0%00.0%02.4%1100.0%
East Asia174.0%53.2%480.7%1000.0%00.0%00.8%10.8%14.8%60.0%02.4%30.8%10.8%11.6%2100.0%
AMI25918.4%13912.7%9722.0%1663.7%281.7%133.5%267.6%589.2%695.3%407.8%592.5%191.3%104.4%34100.0%
Question 6
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
HR
CR
HDG
Al-Zn
Electro Galva
Tinplate
HR Plates
Wire Rod
Rebars
Sections
Billets
Slabs
Other
Question 7
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
0000000000000
HR
CR
HDG
Al-Zn
Electro Galva
Tinplate
HR Plates
Wire Rod
Rebars
Sections
Billets
Slabs
Other
Question 8
Which is the main supplier of the products you buy from ArcelorMittal?
TotalArcelorMittal TemirtauArcelorMittal Kriyviy RihArcelorMittal Flat Carbon EuropeArcelorMittal Long Carbon EuropeArcelorMittal North AmericaArcelorMittal South AmericaOther
Near East2811.1%340.7%1137.0%100.0%00.0%033.3%933.3%9155.4%
China1956.3%110.0%018.8%46.3%10.0%00.0%031.3%6112.7%
NAFTA270.0%00.0%033.3%911.1%381.5%223.7%13.7%1133.3%
EUCIS269.5%233.3%923.8%619.0%50.0%04.8%128.6%7119.0%
Iran1375.0%1050.0%78.3%125.0%30.0%00.0%016.7%2175.0%
India520.0%160.0%30.0%00.0%00.0%00.0%040.0%2120.0%
Africa275.6%211.1%322.2%616.7%55.6%25.6%250.0%14116.8%
LACA760.0%01.4%118.1%145.6%41.4%177.8%5926.4%20130.7%
Middle East219.5%24.8%138.1%828.6%60.0%00.0%042.9%9123.9%
East Asia1723.5%40.0%017.6%341.2%75.9%111.8%229.4%5129.4%
AMI25913.3%3513.4%3523.5%6113.2%349.9%2628.7%7429.1%75131.1%
TotalArcelorMittal TemirtauArcelorMittal Kriyviy RihArcelorMittal Flat Carbon EuropeArcelorMittal Long Carbon EuropeArcelorMittal North AmericaArcelorMittal South AmericaOther
Near East287.1%3.10826.2%11.39623.8%10.360.0%00.0%021.4%9.32421.4%9.324100%
China1950.0%10.6970.0%016.7%3.5725.6%1.1970.0%00.0%027.8%5.947100%
NAFTA270.0%00.0%025.0%8.9918.3%2.99761.1%22.0052.8%0.9992.8%0.999100%
EUCIS268.0%2.4728.0%8.65820.0%6.18816.0%4.940.0%04.0%1.24824.0%7.436100%
Iran1342.9%9.7528.6%6.54.7%1.07914.3%3.250.0%00.0%09.5%2.171100%
India516.7%150.0%30.0%00.0%00.0%00.0%033.3%2100%
Africa274.8%1.5129.5%2.99719.0%5.99414.3%4.5094.8%1.5124.8%1.51242.8%13.5100%
LACA760.0%01.1%1.06413.8%13.7564.3%4.2561.1%1.06459.5%59.12820.2%20.064100%
Middle East217.7%1.9953.9%1.00830.8%8.00123.1%6.0060.0%00.0%034.6%9.009100%
East Asia1718.2%3.9950.0%013.6%2.99231.8%7.0044.6%1.0039.1%2.00622.7%4.998100%
AMI25910.2%34.52710.2%34.62317.9%60.93310.1%34.1597.5%25.58421.9%74.21722.2%75.448100%
Question 8
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
ArcelorMittal Temirtau
ArcelorMittal Kriyviy Rih
ArcelorMittal Flat Carbon Europe
ArcelorMittal Long Carbon Europe
ArcelorMittal North America
ArcelorMittal South America
Other
Question 9
How frequently do you submit inquiries to ArcelorMittal?
TotalMonthlyQuarterlySix MonthlyAnnually
Near East2850.0%1438.5%1111.5%30.0%0100%
China1981.3%1512.5%20.0%06.3%1100%
NAFTA2759.3%1637.0%103.7%10.0%0100%
EUCIS2676.2%2023.8%60.0%00.0%0100%
Iran1391.7%128.3%10.0%00.0%0100%
India560.0%340.0%20.0%00.0%0100%
Africa2782.4%225.9%25.9%25.9%2100%
LACA7652.9%4027.1%2111.4%98.6%7100%
Middle East2147.6%1047.6%104.8%10.0%0100%
East Asia1752.9%941.2%75.9%10.0%0100%
AMI25962.4%16227.6%726.4%163.6%9100%
Question 9
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Monthly
Quarterly
Six Monthly
Annually
Question 10
How often do you successfully place an order with ArcelorMittal?
TotalMonthlyQuarterlySix MonthlyAnnually
Near East2838.5%1130.8%911.5%319.2%5100%
China1968.8%1318.8%40.0%012.5%2100%
NAFTA2744.4%1237.0%107.4%211.1%3100%
EUCIS2661.9%1628.6%79.5%20.0%0100%
Iran1366.7%933.3%40.0%00.0%0100%
India540.0%240.0%220.0%10.0%0100%
Africa2776.5%215.9%20.0%017.6%5100%
LACA7630.0%2335.7%2718.6%1415.7%12100%
Middle East2123.8%561.9%134.8%19.5%2100%
East Asia1735.3%647.1%817.6%30.0%0100%
AMI25945.2%11733.1%8610.4%2711.4%29100%
Question 10
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Monthly
Quarterly
Six Monthly
Annually
Question 11
What is your share of purchase from ArcelorMittal?
Total< 10%10 - 20%20 - 50%> 50%
Near East2830.8%926.9%826.9%815.4%4100%
China1918.8%418.8%425.0%537.5%7100%
NAFTA2740.0%1132.0%928.0%80.0%0100%
EUCIS2630.0%815.0%435.0%920.0%5100%
Iran1316.7%225.0%38.3%150.0%7100%
India50.0%020.0%140.0%240.0%2100%
Africa2717.6%529.4%847.1%135.9%2100%
LACA7627.5%2117.4%1333.3%2521.7%16100%
Middle East2110.0%230.0%630.0%630.0%6100%
East Asia1741.2%735.3%611.8%211.8%2100%
AMI25926.1%6823.7%6130.3%7819.9%52100%
Question 11
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
< 10%
10 - 20%
20 - 50%
> 50%
Question 12
What is your preferred Incoterms?
TotalEXWFCA/ FAS/ FOBCFR/ CIF/ CPT/ CIPDAF/ DES/ DEQ/ DDU/ DDP
Near East283.8%130.8%984.6%243.8%1123.0%
China1912.5%218.8%468.8%1325.0%5125.1%
NAFTA278.0%244.0%1212.0%344.0%12108.0%
EUCIS265.0%110.0%360.0%1635.0%9110.0%
Iran130.0%075.0%1075.0%100.0%0150.0%
India50.0%00.0%0100.0%50.0%0100.0%
Africa275.9%211.8%382.4%225.9%2106.0%
LACA761.4%15.8%495.7%730.0%0102.9%
Middle East215.0%15.0%180.0%1715.0%3105.0%
East Asia170.0%011.8%294.1%160.0%0105.9%
AMI2594.1%1118.2%4776.5%19812.2%32110.9%
TotalEXWFCA/ FAS/ FOBCFR/ CIF/ CPT/ CIPDAF/ DES/ DEQ/ DDU/ DDP
Near East343.1%1.06425.0%8.62468.8%23.6883.1%1.064100.0%
China2310.0%2.37515.0%3.57255.0%13.07220.0%4.75100.0%
NAFTA297.4%2.1640.7%11.8811.1%3.2440.7%11.88100.0%
EUCIS284.5%1.39.1%2.654.5%15.631.8%9.1100.0%
Iran190.0%050.0%9.7550.0%9.750.0%0100.0%
India50.0%00.0%0100.0%50.0%0100.0%
Africa285.6%1.59311.1%3.18677.7%22.2485.6%1.593100.0%
LACA781.4%1.0645.6%4.40893.0%72.7320.0%0100.0%
Middle East224.8%1.054.8%1.0576.2%16.814.3%3.15100.0%
East Asia180.0%011.1%2.00688.9%15.9970.0%0100.0%
AMI2873.7%10.60616.4%47.07669.0%198.12711.0%31.537100.0%
Question 12
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
EXW
FCA/ FAS/ FOB
CFR/ CIF/ CPT/ CIP
DAF/ DES/ DEQ/ DDU/ DDP
Question 13
Which are your preferred payment method/terms?
TotalAdvanced payment10 or 20% with order and balance against documentsCash against DocumentsL/C at SightL/C at more than 30 days from B/L dateOpen terms at more than 30 days from B/L date.
Near East287.7%2.211.5%311.5%350.0%1415.4%446.2%13142.3%
China190.0%0.00.0%00.0%043.8%856.3%1112.5%2112.6%
NAFTA274.3%1.20.0%08.7%20.0%013.0%478.3%21104.3%
EUCIS265.3%1.421.1%50.0%00.0%010.5%373.7%19110.6%
Iran138.3%1.125.0%316.7%275.0%1016.7%28.3%1150.0%
India50.0%0.00.0%040.0%260.0%320.0%120.0%1140.0%
Africa275.9%1.60.0%017.6%523.5%617.6%541.2%11105.8%
LACA761.4%1.115.9%128.7%720.3%1520.3%1540.6%31107.2%
Middle East215.3%1.15.3%110.5%226.3%636.8%831.6%7115.8%
East Asia170.0%00.0%05.9%147.1%835.3%623.5%4111.8%
AMI2593.7%109.7%259.4%2427.2%7022.5%5842.6%110115.1%
TotalAdvanced payment10 or 20% with order and balance against documentsCash against DocumentsL/C at SightL/C at more than 30 days from B/L dateOpen terms at more than 30 days from B/L date.
Near East285.4%2.1568.1%3.228.1%3.2235.1%1410.8%4.31232.5%12.936100.0%
China190.0%00.0%00.0%038.9%8.32250.0%10.69711.1%2.375100.0%
NAFTA274.1%1.1610.0%08.3%2.3490.0%012.5%3.5175.1%21.141100.0%
EUCIS264.8%1.37819.1%5.4860.0%00.0%09.5%2.7366.6%19.162100.0%
Iran135.5%1.07916.7%3.2511.1%2.17150.0%9.7511.1%2.1715.5%1.079100.0%
India50.0%00.0%028.6%242.9%314.3%114.3%1100.0%
Africa275.6%1.5930.0%016.6%4.75222.2%6.34516.6%4.75238.9%11.124100.0%
LACA761.3%1.06414.8%12.0848.1%6.61218.9%15.42818.9%15.42837.9%30.856100.0%
Middle East214.6%1.1134.6%1.1139.1%2.20522.7%5.52331.8%7.72827.3%6.636100.0%
East Asia170.0%00.0%05.3%1.00342.1%8.00731.6%6.00121.0%3.995100.0%
AMI2593.2%9.5448.4%25.1538.2%24.31223.6%70.37519.6%58.32937.0%110.304100.0%
Question 13
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
0000000
Advanced payment
10 or 20% with order and balance against documents
Cash against Documents
L/C at Sight
L/C at more than 30 days from B/L date
Open terms at more than 30 days from B/L date.
Question 14
Are you satisfied with payment terms offered by AMI?
TotalVery satisfiedSomewhat satisfiedNot satisfiedExtremely dissatisfied
Near East2815.4%453.8%1526.9%83.8%1100%
China1931.3%637.5%731.3%60.0%0100%
NAFTA2726.1%765.2%188.7%20.0%0100%
EUCIS2615.8%452.6%1426.3%75.3%1100%
Iran1333.3%458.3%88.3%10.0%0100%
India520.0%160.0%30.0%020.0%1100%
Africa2711.8%364.7%1711.8%311.8%3100%
LACA7626.1%2056.5%4314.5%112.9%2100%
Middle East2142.1%942.1%910.5%25.3%1100%
East Asia1735.3%658.8%105.9%10.0%0100%
AMI25924.9%6555.3%14315.9%413.8%10100%
Question 14
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very satisfied
Somewhat satisfied
Not satisfied
Extremely dissatisfied
Question 15
Do you receive a response to your enquiry?
TotalAlwaysMost of the timesSometimes onlyNever
Near East2879.2%2220.8%60.0%00.0%0100%
China1962.5%1231.3%66.3%10.0%0100%
NAFTA2765.2%1834.8%90.0%00.0%0100%
EUCIS2668.4%1831.6%80.0%00.0%0100%
Iran1358.3%841.7%50.0%00.0%0100%
India560.0%320.0%120.0%10.0%0100%
Africa2776.5%2123.5%60.0%00.0%0100%
LACA7668.7%5225.4%196.0%50.0%0100%
Middle East2189.5%1910.5%20.0%00.0%0100%
East Asia1758.8%1035.3%65.9%10.0%0100%
AMI25970.1%18226.9%703.0%80.0%0100%
Question 15
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the times
Sometimes only
Never
Question 16
Are you satisfied with the response time of your inquiries?
TotalVery satisfiedSomewhat satisfiedNot satisfiedExtremely dissatisfied
Near East2829.2%862.5%188.3%20.0%0100%
China1943.8%850.0%106.3%10.0%0100%
NAFTA2734.8%956.5%158.7%20.0%0100%
EUCIS2652.6%1442.1%115.3%10.0%0100%
Iran1358.3%825.0%316.7%20.0%0100%
India540.0%260.0%30.0%00.0%0100%
Africa2741.2%1158.8%160.0%00.0%0100%
LACA7634.3%2653.7%416.0%56.0%5100%
Middle East2147.4%1052.6%110.0%00.0%0100%
East Asia1735.3%658.8%105.9%10.0%0100%
AMI25939.5%10253.0%1375.8%151.8%5100%
Question 16
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Very satisfied
Somewhat satisfied
Not satisfied
Extremely dissatisfied
Question 17
In what percentage of Order Confirmations, do you need to call up the sales manager/ArcelorMittal office to ask for a correction? (Mistyped/Wrong information-Other than what was agreed to, etc)
TotalLess than 5% casesBetween 5% and 10%Between 10% and 25%More than 25%
Near East2858.3%1620.8%612.5%48.3%2100%
China1981.3%156.3%16.3%16.3%1100%
NAFTA2786.4%230.0%013.6%40.0%0100%
EUCIS2673.7%1915.8%410.5%30.0%0100%
Iran1381.8%1118.2%20.0%00.0%0100%
India580.0%420.0%10.0%00.0%0100%
Africa2768.8%1925.0%70.0%06.3%2100%
LACA7676.1%5814.9%117.5%61.5%1100%
Middle East2184.2%185.3%15.3%15.3%1100%
East Asia1782.4%1417.6%30.0%00.0%0100%
AMI25976.1%19714.2%376.9%182.9%7100%
Question 17
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Less than 5% cases
Between 5% and 10%
Between 10% and 25%
More than 25%
Question 18
Do you get an update on production status of your order?
TotalAlwaysMost of the timesSometimes onlyNever
Near East2829.2%837.5%1125.0%78.3%2100%
China1956.3%1118.8%425.0%50.0%0100%
NAFTA2734.8%952.2%148.7%24.3%1100%
EUCIS2647.4%1226.3%721.1%55.3%1100%
Iran1316.7%241.7%525.0%316.7%2100%
India540.0%20.0%020.0%140.0%2100%
Africa2725.0%725.0%743.8%126.3%2100%
LACA7613.4%1022.4%1738.8%2925.4%19100%
Middle East2110.5%247.4%1026.3%615.8%3100%
East Asia1735.3%635.3%629.4%50.0%0100%
AMI25927.0%7030.9%8029.2%7612.9%33100%
Question 18
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the times
Sometimes only
Never
Question 19
Are you informed when your material is loaded / shipped?
TotalAlwaysMost of the timesSometimes onlyNever
Near East2854.2%1529.0%816.7%50.0%0100%
China1975.0%1425.0%50.0%00.0%0100%
NAFTA2752.2%1430.4%817.4%50.0%0100%
EUCIS2673.7%1926.3%70.0%00.0%0100%
Iran13100.0%130.0%00.0%00.0%0100%
India560.0%30.0%040.0%20.0%0100%
Africa2750.0%1431.3%818.8%50.0%0100%
LACA7649.3%3731.3%2414.9%114.5%3100%
Middle East2152.6%1126.3%615.8%35.3%1100%
East Asia1752.9%935.3%611.8%20.0%0100%
AMI25957.8%15027.7%7212.8%331.8%5100%
Question 19
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the times
Sometimes only
Never
Question 20
Are you satisfied with the number of partial shipments done?
TotalSatisfied. As requiredNot satisfied. Too many partial shipments
Near East2866.7%1933.3%9100%
China1968.8%1331.3%6100%
NAFTA2773.9%2026.1%7100%
EUCIS2694.7%255.3%1100%
Iran13100.0%130.0%0100%
India5100.0%50.0%0100%
Africa2768.8%1931.3%8100%
LACA7680.6%6119.4%15100%
Middle East2178.9%1721.1%4100%
East Asia1776.5%1323.5%4100%
AMI25978.7%20421.4%55100%
Question 20
00
00
00
00
00
00
00
00
00
00
00
Satisfied. As required
Not satisfied. Too many partial shipments
Question 21
How many of your orders have been shipped to you on time?
TotalMore than 75% of my ordersBetween 50% and 75% of my ordersBetween 25% and 50% of my ordersLess than 25% of my orders
Near East2845.8%1345.8%134.2%14.2%1100%
China1968.8%1312.5%212.5%26.3%1100%
NAFTA2747.8%1339.1%1113.0%40.0%0100%
EUCIS2657.9%1515.8%415.8%410.5%3100%
Iran1366.7%916.7%216.7%20.0%0100%
India560.0%320.0%120.0%10.0%0100%
Africa2743.8%1243.8%126.3%26.3%2100%
LACA7639.4%3045.5%359.1%76.1%5100%
Middle East2136.8%847.4%100.0%015.8%3100%
East Asia1764.7%1129.4%55.9%10.0%0100%
AMI25948.7%12636.4%949.3%245.7%15100%
Question 21
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
More than 75% of my orders
Between 50% and 75% of my orders
Between 25% and 50% of my orders
Less than 25% of my orders
Question 22
In case where an order is delayed, do you get an update about it from sales office in terms of expected shipment date, reason of delay, etc.?
TotalAlwaysMost of the timeSometimes onlyNever
Near East2833.3%937.5%1116.7%512.5%4100%
China1968.8%136.3%16.3%118.8%4100%
NAFTA2730.4%839.1%1117.4%513.0%4100%
EUCIS2647.4%1221.1%526.3%75.3%1100%
Iran1358.3%816.7%216.7%28.3%1100%
India540.0%240.0%220.0%10.0%0100%
Africa2725.0%750.0%1418.8%56.3%2100%
LACA7633.3%2531.8%2427.3%217.6%6100%
Middle East2126.3%636.8%831.6%75.3%1100%
East Asia1758.8%1035.3%60.0%05.9%1100%
AMI25938.6%10032.2%8320.5%538.7%23100%
Question 22
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
0000
Always
Most of the time
Sometimes only
Ne