presentation toolkit for business work
DESCRIPTION
A popular toolkit which can be used by all to create business oriented presentationsTRANSCRIPT
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TQM System Model
Customer Focus
Planning Process
Total Involvement
Process Improvement
Process Management
Continuous Improvement
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Affinity Diagram
An affinity diagram is a tool to organize brainstorming ideas and large amount of data in a group
Product Quality
Product Design
Color Fit and Finish
Grade of Material
Rework (%)
Affinity
Affinity
Customer Complaint
s
Customer Returns
(%)
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Breaking Set (Adding new ideas)A technique used to generate additional ideas related to those already defined
1 Adapt? How can this idea used as is?What are other uses or other ideas like this?
2 Modify? Change of meaning, material, smell, color, form, shape, etc.?
3 Magnify Add any ingredients?Duplicate, multiply or exaggerate?
4 Minimize? Split up?Take something out?
5 Substitute? Who else, where else or what else?Other material, process, place or approach?
6 Rearrange? Interchange parts?Other layouts, sequence or patterns?
7 Reverse? Transpose positive and negative?Turn opposite or backward?
8 Combine? Combine parts and ideas?How about blend?
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Paired ComparisonsPaired comparison is a method to prioritize a number of alternatives and to achieve group consensus at the end of a brainstorming meeting
Option
A vs. B
A vs. C
A vs. D
A vs. E
B vs. C
B vs. D
B vs. E
C vs. D
C vs. E
D vs. E Total
Option A
Option B
Option C
Option D
Option E
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Swimming Lanes
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Fishbone Diagram (Cause and Effect/Ishikawa)Ishikawas illustrate multiple levels of potential causes (inputs) and ultimate effects (outputs), of problems or issues that may arise in the course of business
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Cause
Effect
Problem /Quality
Characteristic
Effect that needs improvement
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Priorities MatrixThe Prioritization Matrix helps to rank problems or issues by a particular criterion that is important to the organization
Frequency Importance Feasibility Total Points
Description 1 How frequently does the problem occur?
Sum up all the votes
Description 2What are the
problems that you want to resolve first?
Description 3Is it realistic that we
can resolve this problem?
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Rank/Vote:Each participant now votes three times for each criteria and nine times in total
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GanttSep Oct Nov
Dec
Jan Feb Mar
Apr May
Jun Jul Aug
Sep
Description 1
Description 2
Description 3
Description 4
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Communication
… Pilot Rollout – Ends in July
Approvals
Multiplier Plan Implementation
…
…
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Milestones
PRTM
Complete Assessment
Recommend Appr. Governance Structure
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Median Correctio
n
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GanttQ4 FY11
Q1 FY12 Q2 FY12 Q3 FY12 Q4 FY12
Sep Oct NovDec
Jan Feb Mar Apr May Jun Jul Aug Sep
Description 1
Description 2
Description 3
Description 4
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…
Communication
… Pilot Rollout – Ends in July
Approvals
Multiplier Plan Implementation
…
…
…
Milestones
PRTM
Complete Assessment
Recommend Appr. Governance Structure
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…
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Median Correctio
n
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Root cause Analysis (RCA)Root cause analysis is a class of problem solving methods aimed at identifying the root causes of problems or events
No. Possible Cause Weight
1 Cause 1 50%
2 Cause 2 35%
3 Cause 3 25%
No. What? How? Who? When? Status
1 … … … …
2
3
Text
Cause 150%
Cause 235%
Cause 325%
Cause xxxx%
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Opportunity AnalysisThis offers the opportunity to evaluate a list of options against goals and resources and to decide what to do first
Goal/AttributeImportance Ability to complete
Low Medium High Low Medium High
Goal 1
Goal 2
Goal 3
Goal 4
Goal 5
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Failure Mode Effect Analysis (FMEA)
Process Name Process NumberDate:
Revision:
Failure Mode
A)Severity
Rate 1-1010 – Most Severe
B)Probability of Occurrence
Rate 1-1010 – Highest Probability
C)Probability of Detection
Rate 1-1010 – Lowest Probability
Risk Preference Number (RPN)
A x B x C
1) Xxxxx 5 4 3 60
2) Yyyyyy
3) …..
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Project Management – Phase ModelGeneral Overview of all activities during project execution
Project Definition
Project Planning
Project Manageme
nt
Project Conclusion
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Roadmapping
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Q1 FY11
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Roadmapping
Q1 FY11 Q2 FY11 Q3 FY11 Q4 FY11
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Stakeholder Analysis
Company/
Project
Owner
Management
EmployeeSupplier
Shareholder
Supporter
Neutral
Critic
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Waterfall Model
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Cycle Diagrams
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Technical Capability
Organization Roadmap
Organization Capability
Service Delivery
Process & Quality
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Current State
Planned State
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Actions Planned
Data Points
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Document the Services Offshore Landscape – Work Complexity, Topography and Measures
Center Framework Assessment – Key components of managing a center
Assessment and Identification of
Issues
Execute Initiatives•Obtain resources and executive support
•Select Core Team leaders, core team; develop workplans and milestones; execute
Problem Statement and Objective
Improve Offshore Productivity zzzzza
xxx Improve Productivity measures by x%
Staff Turnover leading to Productivity and Tenure loss Increased market activity in LCG locations High Career Aspirations – Larger mix of young talent base
Opportunity to Secure Talent, Increase Tenure and Enhance Center Maturity
Problem Statement
Objective
Preliminary Assessment of Benefit vs. Time to Implement
High
Low
Med.
12+ months
0 -6 months
6 – 12 months
Time to Implement
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Note - Assessment is largely direction based on preliminary SWOT analysis conclusions
1. Trainee Program
2. Retention Model
3. Career Growth Framework
4. Methods & Procedures
5. Governance & Leadership
6. Employment Value Proposition
7. Specialize Centers
Details provided in the following
section
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xxxxxx
Background Consideration Recommendation
• xxxx • xxxxx • xxxxx
Framework
text text
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