Presentation on SMEs and change..

• SMEs - some recent facts• Change – what does that mean• Modelling change

• Continual improvement• Collaboration

• Recent research on SEQ SMEs

Why be passionate about SMEs?

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Who are SMEs?Industry Percentage Where are you?

Construction 16.6%

Professional, Scientific and Technical 12.1%

Rental, Hiring and Real Estate 11.0%

Financial and Insurance Services 9%

Australian Bureau of Statistics, 2017

Change - what does that mean?

Organisation Development: Is the process of leading organisational change (Anderson, 2017) Fundamental to organisation development Continual improvement

• Ongoing and iterative• Cyclical• Journey not a destination

Collaboration• We all need help – SMEs • The sum of us – is greater than all the parts

Modelling organisational development

Deming, 1994

Modelling organisational development

Gapp & Fisher, 2008

Key findings from:

23 participants from 11 SEQ SMEs2 year timeframeInterviews with manager and employeesObservations of operations and interactionsFocus was on seeking ways to improve through

sustainability• Particularly waste

Challenges from all directions e.g. government, customers, suppliers, employees, time, band width

PDSA links

Key findings…

Collaborative eco system – Stewart & Gapp, 2017

Modelling organisational development

Deming, 1994

Leaders (Doers)

Leaders, Leaners, Laggards

Laggards

Leaners

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Dr Heather Stewart

h.stewart@griffith.edu.au

Thank-you