SUMMER TRAINING

REPORT

PRESENTATION

AT

Presented by:Vishal KhandelwalISIM, Jaipur

TITLE OF THE PROJECT

“Comparison

of

Financial Products of

Banks with

The Rajasthan State Cooperative Bank Ltd.”

Flow of Presentation

OVERVIEW - COOPERATIVE BANKS OVERVIEW - RSCB RSCB BANKING PRODUCTS SUMMER INTERNSHIP PROJECT WORK OBJECTIVE OF STUDY RESEARCH & FINDINGS RECOMMENDATIONS & SUGGESTIONS ANNEXURE BIBILOGRAPHY

OVERVIEW - COOPERATIVE BANKS

• Cooperative banking?

• Features :

Customer-owned entities

Democratic member control

Profit allocation

• Structure is divided into 5 categories

RSCB - AN OVERVIEW

• Established & registered under Rajasthan Cooperative

Societies Act on 14 Oct,1953

• An Apex institution of the DCCBs

• RSCB presence

5 Regional and 8 local Branches

District level 29 DCCBs of the State having 398

Branches.

5255 PACS/LAMPS which covers 42955 villages.

ACTIVITIES

• Creating innovative financial products for the poorest of

the poor

• Personal accidental insurance scheme

• Crop insurance scheme

• KISAN Credit card

• Commercial loan scheme

• NREGA

RSCB

Loan

Saving A/CCurrent A/C

Sahakar Kar Bachat Yojana

Sahakar Sugam Credit Cash

Fix DepositRegular Deposit

RSCB BANKING PRODUCTS

DETAILS OF SUMMER INTERNSHIP

SUMMER INTERNSHIP PROJECT WAS DIVIDED INTO

TWO PHASES

• 1st Phase

Comparative analysis of different Banking products

•  2nd phase

Consumer Feedback analysis

 

Objective

• The Study was conducted to get an insight

about Financial Product Services offered

by various banks and give an unbiased

opinion about RSCB’s standing and

suggest ways to improve the position.

COMPARATIVE

DATA

ANALYSIS

OF

BANKING PRODUCTS

PHASE FIRST

Data collection:  During my data collection, data was

collected:-

• From Banks

• From Banks Website

Four Banks were selected SBI, SBBJ, BOB,

HDFC

LIST OF COMPETITORS

• BOB

• SBI

• SBBJ

• HDFC BANK

• IDBI

• AXIS BANK

• ICICI BANK

• KOTAK MAHINDRA BANK

• PNB

COMPARISION OF SAVING ACCOUNT

RSCB

• Single type of saving a/c

• Low opening charge

• Various Banking facilities

like ATM, FD Sweep,

Accidental coverage are

not available

COMPETIVE BANK

• Various type of saving a/c

like Silver, Saving plus,

Super saving a/c

• High opening charge

• Various Banking facilities

like ATM, FD Sweep,

Accidental coverage

are available

COMPARISON OF CURRENT ACCOUNT

RSCB

• Low opening

charge-3000

• Only local cheque book

are given

• Stop payment charges

applicable

COMPETIVE BANK

• High opening

charge -10000

• Local cheque book &

multi-city cheque book

ate given

• Have stop payment

charges but it’s free for

Net Banking

COMPARISION OF BANKING FACILITIES

RSCB• Various banking facilities

not available like

ATM

Debit & Credit card

Net Banking

Phone Banking

Check balance through SMS

Sweep in facility

COMPETIVE BANK• Various banking facilities

available like

ATM

Debit & Credit card

Net Banking

Phone Banking

Check balance through SMS

Sweep in facility

COMPARISON OF LOAN

RSCB• Low limit of Loan amount

for e.g.

Personal loan 1 lack or 8 times of monthly salary

COMPETIVE BANK• High limit of loan amount

for e.g. Personal loan

SBI Bank- 12 time of monthly income

SBBJ Bank- 18 time of monthly Income

HDFC Bank - Rs.15,00,000 for any purpose

Cont….• Low interest Rate then

any other bank generally it is 0.50 or 1 % approx. low

• In some loan low processing fees like

Home loan Rs.100(fixed)

Mortgage Loan 0.50% of loan amount

• High interest rate

SBI - 13.25%

HDFC Bank- 14%

BOB -13.25%

• In some loan high processing fees comparison RSCB bank

Home Loan

SBBJ Bank- 0.60% of loan amount

Mortgage Loan

SBBJ and HDFC Bank-1.15% & 2 % respectively on loan amount.

PHASE SECOND

CONSUMER

FEEDBACK

ANALYSIS

Data collection:  During my data collection, data was

collected from:- VisitorBank customerShopkeeper

Sample size was 150.

person having bank account

149

10

50

100

150

200

No

. o

f p

ers

on

Series2

Series2 149 1

Yes No

Q. Do you have any bank account?

Q. In which bank do you maintain your bank account?

RSCB

SBI

HDFC

ICICI bankSBBJ

AXIS BANK

0

20

40

60

80

100

Bank name

No

. of

per

son RSCB

SBI

SBBJ

HDFC

BOBICICI bank

RSCB 50

SBI 79

SBBJ 49

HDFC 20

BOB 5

ICICI bank 36

1

Q. Which type of account (s) you hold?

5

125

1

50

75

10

0

20

40

60

80

100

120

140

Type of A/c

No

. o

f p

ers

on

(a) Saving a/c

(b) Current a/c

( c) Fixed Deposite

(d) Regular Deposite a/c

(e) Both (a) & (b)

(e) All

(a) Savinga/c

50

(b) Currenta/c

75

( c) FixedDeposite

10

(d) RegularDeposite a/c

5

(e) Both (a)& (b)

125

1

Q. What all benefits and services are you getting from your bank?

Type of account

0

20

40

60

80

100

120

140

Sweep-in a/c

Super saver a/c

Demat service

24-hours ATM

Net Banking

Safe deposit locker

International debit card

loan

Overdraft against securities

Payment of bills

Sweep-in a/c 96

Super saver a/c 78

Demat service 45

24-hours ATM 132

Net Banking 3

Safe depositlocker

13

Internationaldebit card

0

loan 56

Overdraftagainstsecurities

79

Payment of bills 3

1SERVISE

Q. Are you satisfied with the services of your bank?

33

117

0

20

40

60

80

100

120

140

no

of

pers

on

Yes

No

Yes 33

No 117

1

Q. Do you want to switch your bank to the new one?

92

58

0

10

20

30

40

50

60

70

80

90

100

no

of

pers

on

Yes

No

Yes 92

No 58

1

Q. What more facilities/services do you expect from a bank?

0

20

40

60

80

100

120

140

160

No

. o

f p

ers

on

Sweep in a/c

Super saver a/c

Demat services

25 hour ATM

Net Banking

Safe deposit locker

International debit card

Loans

Overdraft against securities

Sweep in a/c 150

Super saver a/c 150

Demat services 150

25 hour ATM 146

Net Banking 25

Safe deposit locker 128

International debitcard

29

Loans 150

Overdraft againstsecurities

129

1

Q. Do your favor with the implementation of the computerization and core banking solution?

147

3

0

20

40

60

80

100

120

140

160

No

. o

f p

erso

n

Yes

No

Yes 147

No 3

1

MAJOR FINDING OF THE PROJECT

• It was found that the banks with most ATMs have gained

priorities in the minds of the customers.

• Different bank have different schemes for different age

groups. Some banks are giving privilege to senior citizens,

while others to child group etc. But RSCB have not any such

schemes targeted to different age group.

• The study has shown that the customers want better branch

network so that they can operate their account from different

city also.

Cont…

• The study has shown that since different bank are providing

different facilities to different type of retail banking products so in

lieu of better facilities customer have different account in

different banks.

• The study has shown that many people don’t want to open

account in Rajasthan State Cooperative bank because they

think that the services like ATMs, Phone- banking, internet

banking etc. not provided by these banks.

• The study has shown that there is a growing concern among the

customers about the attitude of bank employees towards them.

RECOMMENDATIONS & SUGGESTIONS

• Advertising is not appropriate, as many people are not aware of

Rajasthan State Cooperative Bank. Therefore Hoarding and Boards

should be displayed at various prime location in the city.

• Timely payment of salary and Promotion of employees will boost

their morale.

• All the complaints of Customer should be deal in proper manner

because it is the customer who will give good or bad mouth about

bank services.

• Non maintenance & other charges which are very high as compared

to other Banks should be reduced.

• Existing customer should always be informed about the new product.

Cont…

• Regular connected with customer.

• Problem faced by account manager during opening the account

should be forwarded to deputy manager by branch manager. This

will help to sort out all the problems.

• Proper training of Bank staff to give impressive presentation.

• Proper Co ordination between Marketing and Operation need to be

developed.

• promotion of various scheme by Rajasthan State Cooperative Bank.

BIBLIOGRAPHY

BOOKS• KOTHARI C.R., RESEARCH METHODOLOGY MANAGEMENT,

New Age Publisher, 7th Edition, 2005• PHILIP KOTLER, MANAGEMENT, TATA McGraw Hill, 5th Edition• Dr. S. SHAHJAHAN, RESEARCH METHOD FOR MANAGEMENT

NEWSPAPERS• The Economic times• Times of India

WEB• www.rscb.org• www.hdfcbank.org• www.bankofbaroda.com• www.statebankofindia.com• www.sbbjbank.com• www.asiatradehub.com/india/banks.asp