If you want the best feedback – don’t

SurveyYour people!

Listen while theytalk to each otherand help identify

Opportunities & solveproblems

Surveys are “so yesterday” – Social Networking has changed the way we collaborate today.

Why Surveys don’t seem to work anymore.

• Response rates are always disappointing.• Long surveys help put you to sleep – often they are quit before completion.• They don’t create engagement with the subject because you are in there alone.• They are a great example of “one-way” communications.

Why Collaborations (face-to-face or virtual) are the future.

• Great participation rates – people opt-in• Very transparent – you see instantly what other participants are saying• People bounce ideas off each other and add to ideas• Deep engagement – people often check back in to see what is on the wire.• Not just two-way communications – Network communications

There are many survey tools – even monkeys have them.

There are fewer true collaboration platforms capable of collection feedback:

• Many are open and public (Twitter / Facebook / etc.)• Other’s designed for security, privacy, and flexibility

• Anonymous or For Attribution• Session Codes or Password Protections• Work on the Internet or on Intranets• Have a variety of tools (Brainstorming, Discussion, Polling, etc.)

• We use one of the market leaders to build our Feedback systems.• We use it daily and have developed many templates and custom applications.• We help other’s use this platform themselves – training & consulting.• We consult on Collaboration Strategy.

What does the world of collaborative feedback look like?

Feedback from Employees

Feedback from club members

Feedback at conferences

Feedback from Stakeholders

Feedback from Customers

Some Examples

If you have “Questions” your employees, members, stakeholders, participants, and customers have ideas and answers.

Hot LinkCommunity Feedback

Example

Hot LinkClub Feedback

Example

Hot LinkConference Feedback

Example

Feedback from Leadership Teams

Hot LinkLeadership Team Feedback

Example