cordelta tibco-presentation-social collaboration-intranets2012
TRANSCRIPT
SOCIAL COLLABORATION HELPING BUILD COMMUNITY
Presenter: Ma8hew Ryan Time: 4pm
Date: 15 May 2012
www.cordelta.com
Background
• Professional Services Firm • Established 2004 • 110 staff and 60 contractors • Best Place to Work 2011 (11th), 1st for Fairness Category • Disconnected consulWng workforce • Spread across clients and locaWons • Teams range in size from 1 to 20 • Engagements range in duraWon from 2 weeks to 2+ years
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www.cordelta.com
Our Systems
• Confluence • project collaboraWon, documentaWon, structured knowledge
• JIRA • issues, risks, change requests, EPICs, Storeys, tasks, bugs
• Email • Messages, conversaWons, unstructured knowledge
• Mailman (decommissioning) • Mailing lists
• Survey Tool (decommissioning) • Decision making, feedback, polls
• TIBBR • ConversaWons, decision making, feedback, polls
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Our key problems
• Many different groups/communiWes • Too much email! • Inefficient decision making • Mailing List Maintenance • Knowledge lost in email • PracWce Group CollaboraWon
www.cordelta.com Email Jumble 5
www.cordelta.com 6 Sorted!
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An Example
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Effectiveness Gap 80% of communication is non-verbal
Decision making – EffecWveness Curve
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Effectiveness & Efficiency
Number of People
0 3 6 9 12 15 18 21 24 27 30 33
Meetings, Synchronous
TIBBR, Asynch
Email, Asynch Good for shouting!
Good for conversations, decisions etc!
Good for building relationships only.
www.cordelta.com
Example
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Too many mailing lists
• Too many lists • No idea who is on them • Staff did not know how to subscribe to the them • Did not know how to unsubscribe to them • Reply All sWll applied • Too much email noise with no control over how to receive message from mailing lists
• Overhead for ICT team in keeping the lists up to date
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Minimum Lists Now
• [email protected] -‐ used just for important broadcasts
• External to internal lists such as • [email protected] • [email protected]
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Explicit
13 Tacit
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PracWce Development
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Example
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Example
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