presentation of novozymes new intranet -based on moss 2007established a global intranet organization...

Presentation of Novozymes new Intranet - based on MOSS 2007

27/01/2009

MOSS 2007Rikke Aabye

Intranet Manager

Novozymes A/S

� Introduction

� Background and concept

� Structure and design

� New intranet organization

CONTENT

organization

�What have we achieved?

� Key learning's

� Project fact sheet

NOVOZYMES PRESENTATION3 27/01/2009

Introduction

� In summer 2007 Novozymes launched Intranet 2.0 project and went live 3’rd October 2008

� The new Novozymes Intranet focuses on providing fast, easy and relevant information to all employees

� Novozymes choose Netcompany as their MOSS delivery partner with 1508 as their supplier for concept and design, and Spot as partner on process and usability.


Novozymes in brief:World leader in bio-innovationMore than 700 products used in 130 countries in 40 different industries13% of sales invested in R&DMore than 5,000 employees in 30 countries

Very diverse group of employees

How we work in Novozymes

Opinionated

Consensus

Challenging

Netcompany in brief

• Netcompany delivers IT and business consulting services

• Deep knowledge and experience within business, technology, process optimization, change management and project management

• Customer base consists of well-established Danish and international companies and organizations

NOVOZYMES PRESENTATION27/01/20096

• Awarded by Børsen as “The best Danish IT consultancy company” in 2005, 2006, 2007 and 2008

• Microsoft “Dynamics CRM”, “Search” and “SOA” partner of the year 2008 (Denmark)

• Microsoft “Information Worker” partner of the year 2007 (Denmark)

• 185 employees in four offices located in Copenhagen, Århus, Aalborg and Warszawa, Poland

Offentlig Medicinal Finans Medie

Netcompany references

Læs detaljerede referencer på www.netcompany.dk

ProduktionIT og Telco Service/rådgivning Energi


BACKGROUND AND CONCEPT


Background and concept

� 2005: Novozymes implemented a global intranet.� Went from 170 small intranets to one global

� Established a global intranet organization

� Bringing Novozymes together as one company

� 2006: New global communication strategy -� 2006: New global communication strategy -lead to a new intranet vision and strategy.� Focus on the intranet as daily working tool as

well as a communication channel

� Empower organization to communicate – web 2.0

� Structure should focus on easy access to tools


Vision for the new Intranet

Novozymes intranet:

� Makes Novozymes more efficient and flexible by supplying tools, services and information that are valuable to the individual employee in relevant contexts.

� Is an integrated part of Novozymes business thus bringing us together as one company


Previous Intranet

� The intranet structure mirrored the organizational structure and not necessary the way people actually worked

Required in-depth � Required in-depth knowledge of the organization to be able to find information

� Knowledge got lost between different business units


What we wanted from our new Intranet

� It should be fast, easy and relevant

� Reflect the way people actually work - not the organization

� Facilitate a communicating organization across organization business unit.

� It should move employees from consuming content to become contributors of content.

NOVOZYMES PRESENTATION13 27/01/2009Why we choose Microsoft Office SharePoint 2007

� We choose MOSS 2007 as a strategic web portal platform. We have mainly Microsoft products where people and knowledge are in focus and SAP where transactions are in focus.

� The MOSS 2007 platform supports the needs from the business� Content Management� Communication through blogs, wikis, RSS feeds� Communication through blogs, wikis, RSS feeds� Collaboration and knowledge sharing� Office integration� Customization to support specific business

requirements

� With MOSS 2007 the line of business have the opportunity of configuring many settings without the involvement of Novozymes IT

� With MOSS 2007 NZIT can easily develop applications


BASIC STRUCTURE AND DESIGN


Novozymes have a divers employee group


How do we know peoples’ needs?

� Individual observation and qualitative interviews with 12 target group members gave us insight on how people work

� + 150 Research kits focusing on work habits and culture lead to 20 habits and culture lead to 20 responses and supported the interviews

� Another + 100 research kits focusing on structure and interface design lead to 25 responses and gave us an insight on preferred structure and content

Structure should mirrors actual work

Give me structured facts

about all organizational

units

Keep me updated –professional

and organizational

Easy access for relevant tools to optimize my performance

Let me find colleagues

and working conditions

Detailed product overview

Easy access to contemporary projects

Give me structured facts

about all organizational

units

Keep me updated –professional

and organizational

Easy access for relevant tools to optimize my performance

Let me find colleagues

and working conditions

Easy access to contemporary projects

Detailed product overview

ORGANIZATION

NEWS AND DIALOGUE

SERVICES AND TOOLS

PEOPLE PRODUCTS

PROJECTS AND TEAMS


This is the way we structured the new intranet

ORGANIZATION PEOPLENEWS AND DIALOGUE

SERVICES AND TOOLS

PRODUCTSPROJECTS AND TEAMS

HOME

Starting page

Facts about organizational

setup

HR and phonebook

News from the organization and other employees

What you use to

complete typical working tasks

Results of our working process

Contemporary work and projects


PEOPLEORGANIZATION NEWS AND DIALOGUEHOME SERVICES

AND TOOLS PRODUCTS PROJECTS AND TEAMS

PhonebookAbout Novozymes Corporate news How to… My projects and

teams

Employee handbookR&D News by area Quality Novozymes key

projects

Five minutes break

Enzyme Business Subscribtions P&O Teams overview

BioBusiness Purchasing

Stakeholder Relations

IT

Local site

Finace, IT, Legal Finance

Organizational overview Communications

Health and safety

Legal

Sustainability

Productions

Documents library

Tool overview

Environment

The task ahead


Personalization


Personalized content on the frontpage

My news filtered by tags and audiences

Global news

Personalized

short cuts


Finding information and people

New structure should facilitate several different ways to find and retrieve content.

Finding information

By subject

By search

By filtering

By subject

By personas

Finding content by subject. Subject frontpage can also display content from other areas on the intranet

Finding tools by filtering – all tools are tagged

TEM results

Finding colleagues by name, initials or skills – full integration with Office Communicator

Public Profile

All employees have their own My Site


News & Dialog

News & Dialog frontpage

RSS subscriptions

Blog area

News archive

All News and all content pages are tagged. Also on contact details and related content web-parts

Context-relevant news is shown around the Intranet 2.0 site

Context-relevant news

RSS subscriptions are available for relevant news channels

Standard MOSS blogs; moving users from consumers to contributors

Blog post from Enzyme Business Management


What have we achived?

BlogIntegration til OC

RSSMy site

Teamsites

Tagged info and filter Audience and context

relevant news


Achievements

� Fast: � Improved speed world-wide. Approx 4 times faster in DK

and 2 times faster at affiliates.

� Easy: � Significant better information findability� Easy to work with content upload and backend� Moved to a platform with easy integration to MS-Office

productsproducts

� Relevant information� Content quality improved by ROT analysis� Subject based navigation and � Targeted content

� Support an communicating organization� Office Communicator integration on the Intranet� Blogs

� A new global Intranet organization setup and more 220 trained content editors


Key learnings


Key learnings

� In the very start phase - Engage in training and introduction courses to key stakeholders and project team. Eg. a live environment

� It’s Complex to understand the potential and possibilities of ”Audiences”, ”tags”, ”blogs”, ”wikis”, ”filtering”, ”web parts”, ”Mysite ” lists, ect.

� Helps to make a good user requirement specification� Difficult to see the potential and possibilities

� Requires a “good portion” of change management and training - It’s a new way of thinking an intranet

� Intranet transforming from a communication channel to a business tool� Subject based information architecture and web parts challenge the traditional

“ownership” of pages and information� Subject based information architecture and web parts challenge the traditional

“ownership” of pages and information

� User generated information and user- development change and challenge the interfaces between IT department and users. Be prepared to educate a “Knowledge Team” to handle the new issues in the interface between IT –communication and business processes

� Be prepared to customize and develop to meet your needs – it’s a tool box� It is a development platform� MOSS gives the basic (80/20)


Project FACT sheet


Project fact sheet

� 11 months of project time

� More than 20 people involved directly in the project

� 19 training sessions world wide

� Training of all Intranet Unit Managers and selected Content Managers in the MOSS Intranet 2.0 solution. Approx.200 people

� 10 student workers hired in 3 weeks for content migration of � 10 student workers hired in 3 weeks for content migration of approx. 10.000 pages from SAP to MOSS. More than 3.500 news articles converted automatically

� ROT-analysis (Redundant, Outdated, Trivial) of content performed over 30 days under the guidance of Intranet Unit Managers supervised by Support and Operations

� The 5 business units in Novozymes have continually held internal sessions regarding future roles and responsible during the ROT-analysis

� More than 4.500 employees world wide use the Intranet on a daily basis

Appencix

Finding TEM by search

One of the secrets. Content Tagging. TEM -backend.


OwnerStakeholder Relations

ResponsibleStakeholder communication

Intranet Manager

Support and Operations

Central Intranet Organization

Strategy and guidelines

New Intranet organization

NZIT Support

NEW

Intranet Area Groups

Intranet Unit Managers

Content Managers

Content Publishers

Decentral Owner

Support and Operations

Operational business requirement

DecentralIntranetOrganization

NZIT Support

NEW