presentation icdl2016_new delhi_the delphi-model
TRANSCRIPT
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The Delphi Project: transforming Flemish libraries to user-oriented Points of InformationPatrick Vanden Berghe, M.a.
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Outline
Context Why do we need a new model? What is this new model? Conclusion
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Flemish libraries: context
Flanders (6.400.000 people)
Brussels (capital – 1.000.000 people)
Wallonia(3.500.000 people)
3 regions – 3 language communities
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Flemish libraries: context10 provinces (5 in Flanders – 5 in Wallonia)
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Flemish libraries: context
Flanders:-Responsible for a.o. education, wellbeing and culture-Library Act of 1978-New library Act 2011 (suspended since 2015)
Provinces:-support libraries (knowledge sharing – new services)
Local administration-final responsible
high density - library services are homogeneous – uncertain future (no legal basis)
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New model for Public Libraries: why
Decline in book lending Growing influence of the Internet Liberal thinking: cost vs. benefit Number of functional illiterate
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New model for Public Libraries: Delphi
What?Transforming the collection-oriented library into a user-oriented library, where the focus and service model are directed to the information needs of the user.
How? Mapping information-needs Collection is only a tool Creating a library community Use of internet tools
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New model for Public Libraries: Delphi
What is new? Focus on information Focus on information within a context Effect on the Complete library (front and back office) Mapping information-needs
Principles? Self-reliance Private Sphere Pro-active Co-ownership Boundaries
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New model for Public Libraries: Delphi
designStaffservice-model
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Design
Automated lending and returning Signalization and (integrated) presentation of materials,
using colours and pics (unique for Flanders)
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Design
Floor walking Points of information
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Staff: training and attitude-changing
in order to answer questions in order to find the right context in order to respect privacy in order to find the right tools in order to convey confidence
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Web tools
Bronnenwijzer: online tool searching for information resources in catalogue, internet,…->information sharing
Infopleinen: online tool bringing together relevant information sources – compare to an online shopping basket
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Web tools
Registration tool: Online tool accessible to library staff of all participating libraries
->in order to work on questions in back-office->in order to keep track of questions->in order to file Q&A
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Web tools
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Promotion
Same baseline: “Ask your question in the library”
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Conclusion
38 libraries within Province of West-Vlaanderen Libraries outside the Province have taken over principles
and methodology Some tools may be implemented on regional (=Flemish)
level Libraries in Wallonia have shown interest AND (most important): many library staff feel more
confident in answering questions
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Thank you