Presentation for the EXTR@WebAdvisory Group Meeting

17 October 2002

Dominique De Buys, GOPA-Cartermill International

EXTR@Web Knowledge Manager (WP 3-4)

ddebuys@gopa-brussels.com

Objectives

• Provide electronic hub for inter-connecting EU, Provide electronic hub for inter-connecting EU, ERA national, and international transport ERA national, and international transport researchresearch

• Raise awareness across Europe and ERA through Raise awareness across Europe and ERA through regular updating cycles and ‘push technology’regular updating cycles and ‘push technology’

Knowledge exchange management

Quality drivers (1)

Users

Technology

Information structureContent

Integrated Information

System

Inte

rnat

ional

stan

dards

Quality drivers (2)

Users

• Diverse user audiences

• Prioritisation of needs

• European Research Area drivers

• Cultural differences

Inte

rnat

ional

stan

dards

Quality drivers (3)

Content

• Scope & definition of Knowledge Centre

• Integrating existing datasets

• Language & diverse national contexts

• Ownership of data, legal issues

• Validation & updating strategies

Inte

rnat

ional

stan

dards

Quality drivers (4)

Information Structure

• Information models

• Common data standards

• Organisation structure for overall system

• Classification systems

• Metadata strategy

Inte

rnat

ional

stan

dards

Quality drivers (5)

Technology

• Accessibility for all users

• Ease of use and maintenance

• Future-proofing

• International technical standards

• Interoperability with other systems

• Security

Inte

rnat

ional

stan

dards

WP 3.1 Web audit - methodology

• Definition of web evaluation criteria (grid)Definition of web evaluation criteria (grid)• Review of MS institutional transport sitesReview of MS institutional transport sites• Review of top 10 ‘transport research’ sites Review of top 10 ‘transport research’ sites

(Google)(Google)• Compilation of information into evaluation Compilation of information into evaluation

databasedatabase

End Month 3: web audit report (D 3.2)

Web evaluation grid YES/NO Degree of

satisfaction

(5=best, 1=worst)

Comments

GENERAL SITE DESIGN Does the home page load within 10 seconds?

N.A.

Does the site have a consistent “look and feel”?

N.A.

Is there a site map? N.A. Does the site have an internal search feature?

N.A.

Is there any logo on each page? N.A. Is the site regularly updated? N.A. Is there a strong image presence in the site?

N.A.

PROPOSED SERVICES Latest news N.A. On-line services (e.g. subscription services): newsletters, e-mail, e-bulletin, feedback questionnaire, …

N.A.

PROPOSED WEB ITEMS Does the site have forums? N.A. Is there a company FAQ file? N.A. Are there some links? N.A. Are the links well-used and relevant? Internal links External links

Is there an events list? N.A. ACCESS TO THE INFORMATION Is the info clear, well structured?

GENERAL SITE PERCEPTION How attractive (colour, font) is the site?

How well organised is the site? How easy is the site to use? Do you find this site useful? Are the pictures well used and relevant?

Others

WP 3.1 User survey - methodology

• Creation of user needs’ questionnaire to review:Creation of user needs’ questionnaire to review: Available information sourcesAvailable information sources Information gapsInformation gaps Future information needsFuture information needs Main barriersMain barriers Content and e-servicesContent and e-services• Identification of sample user group (for later pilot testing) Identification of sample user group (for later pilot testing)

via:via: Former EXTRA e-bulletin list (+2000 names)Former EXTRA e-bulletin list (+2000 names) FP5 project coordinatorsFP5 project coordinators Advisory / benchmark groupsAdvisory / benchmark groups

Launch survey begin M3

Report end M3 (D 3.2)

WP4.1 Dissemination strategy:methodology

• Based on web questionnaire (WP 3.1), creation of user Based on web questionnaire (WP 3.1), creation of user needs’ questionnaire to review:needs’ questionnaire to review:

Information gapsInformation gaps Working habitsWorking habits Main barriersMain barriers Content and e-servicesContent and e-services Scope of identified awareness raising activitiesScope of identified awareness raising activities• Identification of sample user group for telephone survey Identification of sample user group for telephone survey

via:via: Members of Advisory / benchmark groupsMembers of Advisory / benchmark groups Former EXTRA e-bulletin list (+2000 names)Former EXTRA e-bulletin list (+2000 names) FP5 project coordinatorsFP5 project coordinators

Launch survey begin M3

Report M5 (D 4.1.1)