presentation for ict assesment at crpf

Detailed Kickoff Presentation for ICT Assessment at CRPF19TH JUN 2013

Placing the Agenda

• Document Scope

• Project Team & Governance

• Potential Benefits to CRPF from the Project

• Project Plan & Methodology

• Questionnaire & Expectations from CRPF Branches

• Immediate Next Steps

2Copyright © 2013 Accenture. All rights reserved.

Document Scope

• Covers details on the ICT assessment of the CRPF.

• CRPF - Armed Force of the Union of India - Assists the State/Union Territories in Police operations to maintain law and order.

• Elaborates current ICT infrastructure; ICT applications, ICT policies, ICT organization structure at CRPF

• Description of challenges faced across various related domains.

3Copyright © 2013 Accenture. All rights reserved. ICT = Information Communications & Technology

Broad areas at CRPF:

ICT Governance

and Organization

Process Automation

Technology Applications

and Infrastructure

ICT Assessment- Central Reserve Police Force (CRPF)

Three broad areas were covered:

1. Governance and Organization: Assessment of strength of the ICT organization. Allocation of roles and responsibilities, Specialization of skills Overall management strategy for designing organization-wide ICT roadmap for CRPF.

2. Processes: Assessment of robustness of the current processes. in the force in terms of Major functions, activities and roles assigned to associated departments/ units.

3. Applications and IT Infrastructure: Assessment of the maturity level of current ICT applications. Assessment of ICT infrastructure - To support the force’s ICT interventions.



CRPF IT Organization Structure

• CRPF has separate IT Wing to specifically handle ICT initiatives. It is done under the guidance of the DIG (IT) CRPF.

• <>Write one line about AC(IT) and DC(IT) about their role

• There are total 28 authorized positions in units and 19

Personnel from various Signal.

• Basic training for usage of computers is provided to force personnel in Central Training College (T&IT) on need basis through internal resources.

• Online training courses are not part of the system yet.

• CRPF has opened a new College of IT (CIT) in Bangalore to provide IT training to the officials.

ICT Policies at CRPF


<> Put a nice title here. Like policies are done as per so and so… font shud be white

Cyber Security Policy Backup Policy Password Policy

Disaster Recovery & Business

Continuity Plan Policy

SELO Implementation

• M/s NIIT developed an integrated web based software. at the cost of 1.39 Crores in March 2000.

• Major Modules:

Personnel information system

Inventory management.

Finance and budgeting.

Operational management.

Mail/management and work flow environment .

Document management system.



Application Assessment

• Functionality

• Operational Security

• Access Modes/Service Channel

• Integration

• Scalability

• Overall Maturity of Application

Application is

assessed on the

following Key

parameters:


Key Issues in ICT Applications Based on the Application Performance Assessment at CRPF, the following are the key findings:

• Need for an integrated Dashboard View for its senior leadership to provide real time single consolidated view to track various activities.

• Need for Application Intelligence which would able to generate intelligent information for enhanced decision making.

• Although SELO application has automated its major processes, some of the functions needs to be integrated and automated.

• Integration with other/ external modules like GIS, Operations Command Center, PAO etc.

• Increase Scalability of applications. The SELO application is currently accessible till group center and is to be made scalable to facilitate access to force personnel till battalion level.

• CRPF has implemented individual software and tools for analytics, security, monitoring. However there is a need for effective planning for utilization of these tools and software.

• Mobile gateway needs to be integrated with application so as to provide required information details to Jawans.


Key Findings Parameter Assessment findings

IT Vision The planned SELO Phase II Project is being conceptualized in accordance with the IT Vision of the agency

Target Setting and Reporting CRPF has defined service levels to monitor IT infrastructure and application, however it requires manpower with right skills to monitor and track the target performance .

IT Leadership Some of the IT team members with technical knowledge to handle the IT operations have been deployed on ad-hoc (attached) basis from Signal branch.CRPF has displayed focus by deputing one officer for each of the major modules to ensure successful implementation.CRPF needs to strengthen the IT team to handle IT issues and operational support with regular training programs.

Documentation Need to have following additional policies: Authorization guidelines for accessing internal applications Authorization control for accessing IT infrastructure Information security Data Retention policy

B. Organization


Parameter Assessment findings

Roles and Responsibilities • Although, there is a designated department (IT Wing)

defined for handling ICT initiatives, operations and services at CRPF, there is a need to strengthen the IT wing by adding more IT specialists.

• Key performance objectives needs to be defined for IT team to measure their performance

Skills and Training • Training has been provided based on their skills sets and

requirements on entry level training and basic usage of computers .

• Application Training on the modules is required for their daily operations activity so as to increase their overall efficiency.

• High-end specialized training for personnel who are IT-savvy with a technical background. This would cover training on data center management, database management, network integration, installation of network devices etc.


SELO IMPLEMENTATION

* ICT = Information Communications & Technology

Project Plan & Methodology: Deliverable Timelines

13Copyright © 2013 Accenture. All rights reserved. * ICT = Information Communications & Technology

Months March April May June July August & Sept.

Milestones / Deliverables 1st - 15th 16th - 31st 1st - 15th 16th - 30th 1st - 15th 16th - 31st 1st - 15th 16th - 30th 1st - 15th 16th - 31st 1st - 15th 16 Aug. -

16 Sep.

Project Plan

Inception Report (D1)

Current State Assessment and Gap Analysis Report (D2)

BPR Report (D3)

ICT Strategy & Roadmap (D4)

Human Resource Augmentation Report (D5)

Implementation Plan (D6)

Project Start Date: 05th March 2013

= Deliverables

Suggested End Date: 05th September 2013

Project Plan & Methodology: Delivery Approach


Coverage = HQs: 1 Force HQ, 4 Zonal HQs, 1 CoBRA HQ, andBranches of Directorate/HQs: ~ 25

Focus Segments: Directorate/Zonal HQ > Branch > Team >Post/Staff Role

Assess orgzn. & HR ProcessesAssess ICT* Assets and Practices

Assess Business Processes

Questionnaire data: Process 1

Assess orgzn. & HR ProcessesAssess ICT* Assets and Practices

Assess Business Processes

Questionnaire data: Process 2 . . . .. . . .

. . . .. . . .

For the agreed ~50no. of processes in CRPF

Outcomes

Inception Report

Current State Assessment Report

Gap Analysis Report

BPR Report

ICT Strategy & Roadmap

HR Augmentation Report

Our study would involve Questionnaire and process analysis–based capturing of the interplay between business process, HR procedure and ICT setup, at all mandated CRPF establishments.


Project Plan & Methodology: Data Capture Areas


HR Augmentation

Study

Capture business

processes

Process standardization

or decentralization

Capture ICT* landscape &

skills

ICT* Capacity building needs

Capture HR effort

Volume Time taken

Type

Our study would drill down in the following manner to capture data


Project Plan & Methodology: AS-IS Capture & Validation


Data captured through completed Questionnaires

+Accenture consultant will visit

select / required CRPF Branches / Locations to capture

“VARIANCE”

in Branches’ functioning/processes

Interviews / meetings with Zonal / Branch

Heads to validate the captured data

Project Plan & Methodology: ICT Landscape Review


ICT* landscape

IT policy

IT usage

Assets

Asset life

cycle

People IT skills

ICT* capacity building

Our study would apply a 6-degree view to assess the ICT* Landscape


Project Plan & Methodology: Work Study


SDG / ADG / IG / DIG

SM / Insp. / SI (DAs)

Comdt. / DC / AC

Acr

oss

orga

niza

tiona

l lev

els

Work Study will be conducted across organization levels

Project Plan & Methodology: Process Re-design

Capturing step-by-step activities at each Branch/Cell level

Data Capture

• Identifying processes/ activities that increase workload and time

• Developing AS-IS Process maps

ProcessAS – IS

Revised Process Maps

Re-Design


• Intervention of ICT to increase efficiency and reduce workload

• Standardization & streamlining of business process or decentralization


Project Plan & Methodology: Staff Re-sizing Plan


Captured HR efforts data

• Staff size, workload & efficiency (volume of work & time taken) at Branches/Directorate

• Roles & responsibilities of each individual post

Staff Re-sizing

• Addition or reallocation of posts, depending upon captured workload & efficiency

• Intervention of ICT enablers where work maybe efficiently completed through IT support

Branch ‘A’ (with say Staff strength = A)

After resizing, Strength = A+6

Branch ‘B’ (with say Staff strength = B)

After resizing, Strength = B+2

Measuring work’s:• Volume• Time effort• Type/nature

Work effort reasonably high

Staff Posts

Work effort significantly high+ | –

ILLUSTRATION


Project Plan & Methodology: Implementation Plan


Branch wise Staff headcount addition /

reduction

Inter/Intra Branch Staff re-allocation / re-

assignment

ICT future plan & assets to drive

business process re-engineering (BPR)

Business processes and workflows to be

re-designed to improve efficiency

a) Phase wise implementation of:

• Headcount addition

• ICT assets for BPR

b) Review of some of the Government of India / MHA recommended norms for Work study and Staff augmentation, for possible incorporation

Draft Staff Augmentation / Re-sizing Proposal submitted to MHA for review and approval


ILLUSTRATIVE Implementation plan that would be submitted to MHA ILLUSTRATIVEPossible

Recommendations

Placing the Agenda

• Scope of Work

• Key Stakeholders & Responsibilities







Questionnaire & Expectations from CRPF Branches (1/2)


Draft Questionnaire document for discussionOrganization Processes Assessment – Diagnostic Questionnaire 1.1 Questionnaire Description Organization processes baseline (business process, workforce activities & load, ICT maturity, career progression). May, 2013 The purpose of this document is to capture the AS-IS data of the CRPF organizational staffing, key business processes & activities of Zonal HQ and CoBRA HQ Branches, deployed IT/ICT infrastructure landscape & skills and Support/Office Function staff’s career progression. Information is requested from individual Branches only, on separate Questionnaires. Please do not send separate Questionnaires for a sub-branch, or cell / wing. Thank you! Please provide the following general details about your Branch, in the table below.

Name

Designation/Rank

Name of Branch

CRPF Office Location

Branch Point of Contact’s (POC’s) Name

Branch POC’s Email

Branch POC’s Mobile No.

Date of Questionnaire Completion

Questionnaire & Expectations from CRPF Branches (2/2)


• CRPF key stakeholders to provide feedback/suggest changes (if any) on the Questionnaire and the Consultants would revise and re-submit the final version within a week

• Questionnaire to be completed by CRPF within 7 days from receipt of the final version

• Questionnaire should be filled in and completed in the soft copy version itself

• The Questionnaire is required to be completed by each Branch at the Zonal and CoBRA HQs. Only one completed Questionnaire response must be sent per Branch at the HQ.

• Information must be provided in completeness, in the format requested (where applicable), and each Questionnaire should be validated by its respective Branch Heads (IGs/DIGs)

• Only approved/ validated Questionnaires must be emailed/ submitted

• For any queries or clarification on the Questionnaire, please contact Consultant on: vivek.a.singh@accenture or +91 99 536 11 990. Request you to please make calls only between 09h00 to 18h00. Thank you !

mailto:vivek.a.singh@accenture

Placing the Agenda

• Scope of Work

• Key Stakeholders & Responsibilities







Immediate Next Steps


• Identification and nomination of CRPF Point of Contacts (POCs) for each Branch of Zonal and CoBRA HQs, to facilitate data capture during AS-IS Assessment phase

• After receipt of completed and verified Questionnaires, the planning of the logistics for Consultant visits to CRPF locations needs to be done

• Consultants would revise the current Project Plan based on timeline & tasking adjustments and submit the revised version as and when deemed necessary


Thank You !

Q&A

presentation for ict assesment at crpf

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