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    SOME LIMITS OF BIOTECH

    BIOTECH was a new company that didnt have the possibility and theexperience to face the whole process by itself.

    In fact, its most signicant revenues came from:

    royalties the company received from the developement of a new drug

    other royalties it received when the drug was licensed to a largepharmaceutical rm which did later trials and commercialization process.

    BIOTECH had the experience ONLY in developing the therapeutic (earlystage and pre-clinical development) but not in all the other phases like legaland regulatory approval, testing and commercialization.

    So they decided to nd a partner to complete all the other phases andaspects of the project in which they had a very little experience.

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    NEW DRUG DEVELOPMENT PROCESS

    PRE-CLINICALRESEARCH

    CLINICAL

    TRIALS

    LEGAL

    APPROVAL

    COMMERCIAL

    IZATION

    Phase I

    Phase II

    Phase III

    Synthesis andpurication

    Animal testing

    SHORT TERMHuman testing

    LONG TERM

    Therapeutic Developed Ask an approval Decision Sponsor & review

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    PARTNERSHIP

    BIOTECH found 4 possible partners for BIOTECH-123 project.

    During their research for the perfect partner, they faced some problems:

    conicts of ideas

    different points of view to how conducting the trials

    lack of communication

    limited knowledge of the partners about the projects process

    trials plans based on assumptions

    legal and regulatory problems

    At the end they chose Stallion as the perfect partner.

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    STALLION

    For signing the partnership, Stallion imposed some requirements toBIOTECH which had to be respected.

    In particular, BIOTECH had to respect two conditions:

    1) Stallion had to be involved in the whole projects process and the partieshad to constantly communicate and share knowledge that was provided.

    2) BIOTECH had to conduct and nish (on a lead role) some Phase I trialscalled B123-3, which were a repeat-dose study of B-123 on patients witha mild form of the disease.

    B123-3 were some clinical trials that BIOTECH was conducting at themoment they decided to externalize the project, searching for a partner.

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    KNOWLEDGE SHARING ANDPROJECT MANAGEMENT

    BIOTECH adopted a KM system called TARGET to share knowledge intothe company and with Stallion.

    But they encountered some technological problems:

    putting into the same database information from different clinical researchorganizations involved in the process

    problem with incompatibility of databases

    different data format

    In particular, they had problems of communication during the weeklyarranged meetings organized with the partner for sharing knowledge andinformations about the progress of the project.

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    KNOWLEDGE SHARING ANDPROJECT MANAGEMENT

    After a while, BIOTECHs manager realized that those meetings werent assuccessful as they thought.

    The reasons of this inefciency were:

    people were not really contributing

    too many issues emerged from discussions that were not particularlyrelevant for the projects process

    not focusing on the real problems

    lack of interest and attention

    The business development manager of BIOTECH realized that problemsduring the meetings were caused by internal structure problems of thecompany itself.

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    BIOTECHS PROJECT MODEL

    DPT

    SCT FDA

    PTN

    S

    D

    F

    P

    Index:

    Satellite Clinical Team

    Development Project Team

    US Regulatory Agency - PSC

    Partner

    Weekly Meetings

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    BIOTECHS PROJECT MODEL

    Problems of this model:

    managers (DPT) had too much responsabilities in the process

    inefcient delegation of tasks

    boring and not useful meetings

    Biotech decided to call an external consultant who introduced amore coordinated project structure which replaced the weekly meetings andimproved the knowledge share.

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    NEW PROJECT MATRIXSTRUCTURE

    DPT

    ST

    ST

    ST

    ST

    R

    R

    RR

    R

    R

    R

    R

    FDA

    PTN

    Index:

    S

    D

    F

    P

    R

    Satellite Teams

    Development Project Team

    Partner

    US Regolatory Agency - PSC

    Reports

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    NEW PROJECT MATRIXSTRUCTURE

    The consultant saw that inside the process there already were somecommunities of practice and he tried to organize them in some projectteams, in order to make the structure more efcient.

    DPT has a central position and comprises representatives of all thesatellite teams

    DPT receives reccomendations to be adressed from operational projectsatellite teams to clinical, pre-clinical, manufacturing and business dev.

    All the actors of the process communicate with reports

    DPT keeps the partner constantly informed

    At the end, DPT reports to FDA and PSC to have the nal approval

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    NEW PROJECT MATRIXSTRUCTURE

    Before satellite teams, knowledge was shared only during weekly meetings.

    Reports help teams and management getting a better understanding on thewhole BIOTECH-123s development process.

    Some rules of project management were introduced to save time and makeprocess more efcient:

    satellite teams had to capture and share key learnings so that otherscould benet

    produce a template to highlight both positives and issues emerged duringthe process, together with recommendations

    utilize reports to re-use knowledge and past experiences

    learn from past mistakes

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    CONCLUSIONS At the time the study ended, BIOTECH had still problems with trials B123-3and they hadnt been able to fulll their goal.

    Stallion had decided they needed time to consider their position sopartnership had been temporarily suspended.

    KEY LEARNING POINTS

    When managing knowledge into a rm, people have to consider thatorganization need to respond to dynamic, global and highly competitiveenvironments

    It is important that rms identify for what purpose they aim to manageknowledge in order to establish what major knowledge processes need tobe embedded across the rm

    Different institutional and sectoral contexts can inuence the managementof knowledge work

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    REFERENCES

    CASE STUDY 10.1 from Managing Knowledge Work and Innovation, a bookwritten by Newell, Robertson, Scarbrough and Swan.Second EditionPalgrave MacMillan