prem synopsis
TRANSCRIPT
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A
SYNOPSIS
ON
RETAIL STORE DESIRE
SUMITTED IN PARTIAL FULFILLMENT OF DEGREE OF MASTER
OF
BUSINESS ADMINISTRATION, 2nd SEMESTER 2012
DEPARTMENT OF MANAGEMENT
STUDIES
Faculty of commerce and management studies
J.N.V.Univestity, Jodhpur
UNDER THE SUPERVISION BY SUBMITTEDBY
Dr. Swapna patwari Prem Singh Gujar
M.B.A, Ph.D M.B.A. (sem 2nd)
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CHAPTER SCHEME
1.
INTRODUCTION2. REVIW OF THE LITERATURE3. COMPANY PROFILE4. DATA ANALYSIS5. OBJECTIVE OF THE STUDY6. RESEARCH METHODOLOGY7. CONCLUSION8. BIBILIOGROPHY9. QUESIONNER
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INTRODUCTION
Retailing consists of the business activities involved in selling goods and services to
consumers for their personal, family, or household use. It includes every sales of goods
and services to the final consumer.Retailing as an industry
Retailing is world's largest private industry with annual sales over $ 6600 billion. Wal-
Mart annual sales over $ 250 billion. It has share of 2.3% of U.S. G.D.P. There are nine
retailers in Fortune 100, which highlights the importance of retailing as category.
According to a market estimate after agriculture, retail is the largest single sector, both in
term of turnover or will as employment in India. With market size of $200 billion. The
report said the Indian retail industry is in revolution phase.
Organized retailing in India, which account for less than 4%, is likely to grow four fold in
the next five years. That means it will grow from current size of around $4 billion (Rs.
17,000 Crore) to around $15 billion (Rs. 66000 Crore) the neighborhoods corner shops
estimated at 70 million across the country, and village Melas characterize the
unorganized and fragmented nature of retailing in India.
The retail industry in India is largely unorganized & predominantly consists of small ,
independent, owner-managed shops. Retailing is INDIAs largest industry in terms of
contribution to GDP & constitutes 13% of GDP. There are around 5 million retail outlets
in India. There are also an uncounted number of low cost kiosks (tea stalls, snacks centre,
barber shops, etc) & mobile vendors. Total retail sales area in India was estimated at 328
million sq.mt.in 2001, with an average selling space of 29.4sq.mt. per outlet. In India the
per capita retailing space is about 2 sq. ft, which is quite low compared to that of
developed economies.
In As per our estimates, the share of the 35 towns with a present population of greater
than 1 million India's total population would grow much faster than their smaller
counterparts, from 10.2 per cent today to reach 14.4 per cent by 2025. Simultaneously,
the share of these towns in the overall retail market would grow from 21 per cent today to
40 per cent by 2025.
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OBJECTIVE OF THE STUDY
PRIMARY OBJECTIVE:
1. Study about the LOYALTY schemes run by the mall.
2. Study the customer approach towards the mall.
3. Study about the floor operations in a shopping mall.
4. Comparative analysis of all retailers in this section to differentiate with other
competitors.
SECO_DARY OBJECTIVE:
1. Understand the customer behavior inside the mall.
2. Customers expectation from the mall.
3. Gather all the information about all the competitors.
4. All details about the loyalty scheme in retail sector.
5. To make suggestion towards the improvement in loyalty schemes.
6. To make suggestion towards STORE PATRONAGE.
RESEARCH METHODOLOGY
Research methodology is a way to systematically solve research problem. In it we study
the various steps that are generally adopted by researcher in studying his research
problem along with the logic behind them. It is necessary for a researcher to know not
only the research methods/techniques but also the methodology. It may be noted, in the
context of planning & development, that the significance of research lies in its quality
and not in quantity. Researchers should know how to apply particular research
techniques, but they also need to know which of these methods or techniques, are
relevant and which are not, and what would they mean and indicate and why.
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DATA COLLECTION
PRIMARY SOURCE: The method of data collection is done by the way of survey; this
is a process whereby first hand information is collected. This method is needed for
meeting the specific objective of research study. I have collected primary data in the form
of filled structured questionnaire by customers. In first questionnaire I collect whole data
about customers feedback about LOYALTY CARD. In second I collect all the data
regarding to comparative analysis.
SECONDARY SOURCE: The secondary data was collected in the form of company
profile and product profile from the Web Site of PANTALOONS. Some other Web Sites
were also referred. For collecting the required data the CSAS of the mall were also
consulted. The data has helped in ascertaining the strategies and approaches of major
players in market. Thus the study involved collection, analysis and interpretation of a lot
of data relating to this sector. The data is collected from various sites, books, journals,
etc.
SAMPLE DESCRIPTION:
After deciding on the research approach and instruments, the marketing research must
design the sampling plan:1. SAMPLING SIZE: The target for this the customers who come for shopping inside
the mall. Sample size of the study is 50 customersswho come for shopping inside the
mall.
2. SAMPLE SELECTION PROCEDURE: Since it is the survey of customer, to obtain
an unbiased result the customers sample from the population were interviewed randomly.
So the sampling technique chosen for the research is Random sample technique. Every
customer inside the mall had an equal chance of being interviewed.
3. SAMPLE UNIT: The customer who come for shopping inside the mall is the sample
unit.
4. CONTACT METHOD: Personal approach to each and every customer for all surveys
and interviews were the Contact method used for obtaining a proper and detailed
feedback. A face-to face Interaction took place with each sample representative.
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The data collected through questionnaire was properly classified and tabulated in the
form of a report. These reports formed the basis for the comparative analysis and drawing
inferences there from. From the inferences drawn certain conclusions and
recommendations were made.
RECOMMENDATIONS
As per all this data, as per my opinion is concern, CENTRALs have to think more about
the FUTURE CARD. Because as we discuss above more than 75% customers really very
interested to be a part of the FUTURE CARD.
This one is really very important thing where CENTRALS have to be concentrate.
Because of this they get more LOYAL customers. CENTRALS have to arrange some
events for promotion of FUTURE CARD. Including proper displays inside the mall,
informing every employees over there to tell every customers about the FUTURE CARD.
At the cash counter keep any executive to give information to each and every customer.
Or make a proper section for FUTURE CARD at the entrance of the mall. By that every
customer get idea about FUTURE CARD.
CONCLUSION
1. From this research, there are majority no. of customers who buys more than 3 times in
a month as compare to other customers. So these customers are loyal customers for
CENTRALS. No of other customers who buys more than 2 times, 1 time in a month are
also there. These are also the targeted customers for the CENTRALS.
2. There were higher percentage of customers who like to buy from CENTRAL as
compare to other competitors.( pyramid, shoppers etc.) means majority of customers are
like to shop from CENTRALS. So by organizing some events or with good product
range & discounts, these remaining customers get diverted towards CENTRAL.
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BIBILIOGROPHY
WEBSITES
_ www.retailbiz.com
_ www.google.com
_ www.retailyatra.com
_ www.wikipidea.com
_ www.timesofindia.com
_ www.economictimes.com
_ www.future.com
_ www.amazon.com
_ www.futurebazaar.com
BOOKS & MAGAZI_ES
_ Retail management book by CHETAN BHAGAT
_ Book RETAILING by PATRICK M . DUNNE
_ Retail management book by SUJA NAIR
_ ICFAI JOURNALS.
_ BUSINESS TODAY
_ HARVADS JOURNALS
_ MARKETING MANAGEMENT BY PHILIP KOTLER