Please find below the subjects that I have followed directly or indirectly during the pre-opening at Qalaalti Hotel & SPA

IT Department

Timekeeping System

Telephone System Payroll System OCV

Back Office System

Sales & Reservation System

PMS System Installed & Tested System Training

POS System Installed & Tested System Training Keylock System Selected

Entertainment System

Television Music Determine Workstation: Amount and Location

Develop comment card/guest feedback program Printed Materials

Bussiness Cards

Payment Voucher Petty Cash Voucher

Purchase Request

Human Resources

Staffing Organization Develop Organization Chart

Develop Staffing Guide

Develop Hiring Schedule

Customize Position "Must" List Customize Position Job Description

Develop Incentive Plans Leadership Team (Hire Department Head)

Sales Managers/Reservation Sales Agents Managers (Hire Junior Managers and Supervisors)

Employees

General Training Operational skills training

Life safety, fire and evacuation training

Emergency Procedures CPR/First Aid

New Hire Orientation

Departmental Orientation

Specific Job Skill Training Telephone Etiquette/Standards

Sanitation Certification

Responsible Alcohol Service

MOD Program

Develop MOD Manual/SOP'sConduct MOD Training

Housekeeping

Rooms Linen Develop bed linen & bath standard

Review samples / pricing

Order final selection Receive final selection

Wash

Stock Guest Bath Aminities Guest Hair Dryer Guest Cosmetic Mirrors Housekeeping Cleaning Supplies Housekeeping Equipment Uniforms

Food and Beverage

F & B Linen Finalize service standard & quantities

Review samples / pricing Order final selection

Receive final selection

Wash

Stock

Organizated Parstocks Kitchen Small wares Banquet Equipment Guest Ice Machines F & B Consumable

Technical Service

Maintenance Inventory

Finalize items & quantities

Review samples / pricing

Order final selection

Receive final selection

Stock

Maintenance Equipment Maintenance Tools

Front Office

Front Office Supplies Front Office Equipment

Finalize items & quantities

Review samples / pricing Order final selection

Receive final selection

Stock

On‐line Reservations Reservations Sales Agents Training

Develop On‐line reservation web page Load revenue management information (set selling strategies)

Website

Research Web Hosting

Select Web Host Design Web Pages

Test & Feedback

Load For Public Use

Guest Room Safes

Security

Two‐way radios

Finalize items & quantities Review Samples / pricing

Order final selection

Receive final selection

Install

Monitoring System Keys

Sales & Marketing

Pre‐opening Sales & Marketing Manual

Marketing Plan

Story Design

Care

Authenticity

Competition Analysis

Pricing Analysis Spreading The Word

Website/E‐Commerce Publicity

Promotions Sales Goals and Action Plans

Revenue Management Implement group pace report

Implement group evaluator model

Establish stretch goals for Convention Services Establish group room contribution goals for Sales

Develop daily transient demand by season

Set SST's

Property Management System Training

Set restrictions in PMS Implement Rate Codes in the PMS

Enter Rates into the PMS Develop Merchandising Meeting Agenda

Develop daily/weekly/monthly Reporting

Develop forecasting system (daily, weekly, monthly, annual)

Develop Selling Strategy Calendar Set Initial Selling Strategies

ReservationsGuest Letters

Complete Basic Confirmation Letters

Complete Current Package Confirmation Letters Create Insert with Cancellation/Change Policy

Gift Certificates Develop Gift Certificate Options

Develop SOP'sOn‐Hold Message

Complete On‐Hold Message Recording

Install On‐Hold Message