practice: assertive communication unit 1 lesson 12
TRANSCRIPT
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Practice: Assertive Communication
Unit 1Lesson 12
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Opening Work:
• Pick up an Assertive Communication Worksheet if you don’t already have one and begin reading.
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ASSERTIVE COMMUNICATION
Nonverbal Behaviors
o Remain calm.
o Demonstrate confidence.
o Talk in a friendly, relaxed way.
o Keep your voice at a normal speaking level.
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ASSERTIVE COMMUNICATION
Verbal Behaviors
o Speak honestly.
o Speak without hesitating or apologizing.
o When someone pressures you to do something you don’t want to do, say “No” clearly and directly. Then suggest another activity or walk away.
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ASSERTIVE COMMUNICATION
Verbal Behaviors
o Use simple “I-statements.” – Try this: “I disagree.”– Avoid this: “You’re wrong.”
o Expand the “I-statement” to express appreciation or tell someone if something bothers you
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ASSERTIVE COMMUNICATION
Verbal Behaviors
– Express appreciation
• Tell the person:
— What the person did
— How you feel about what he or she did
— What you liked about what the person did
• Try this: “Thanks for helping me with my math. I feel more confident that I’ll pass the test.”
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ASSERTIVE COMMUNICATION
Verbal Behaviors
– Tell someone if something bothers you
• Tell the person:― What the person did― How you feel about what he or she did― The impact on you of what the person did― What you’d like the person to do instead
• Try this: “When your part of the project wasn’t finished, I was angry. Our group grade will be lower than I had hoped. Next time, I hope you will finish your part on time.”
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Practice Rounds:ASSERTIVE COMMUNICATION
Speaker: Practice assertive communication
Responder: Practice listening and responding to emotions
Observer: Watch the speaker and note assertive communication behaviors
Speakers and responders have two minutes to talk.
Observers have one minute to give feedback to listeners.
Person A Person B Person C
Round 1 Speaker Responder Observer
Round 2 Observer Speaker Responder
Round 3 Responder Observer Speaker
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Closure
• As you think about using assertive communication skills, what’s in it for you? How do you think you will benefit if you use these skills with others?
• What might make this a challenging skill to use?
• How can you reduce the challenges?
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Reflection Question
• How would you change a previous passive or aggressive statement you may have made to be more assertive?