final assertive communication
TRANSCRIPT
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WHAT ISCOMMUNICATION?
The information can be: Words,gestures, drawings, paintings,
songs, music etc.Effective Communication?
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Styles of Communication
Passive
Aggressive
Passive-Aggressive
Assertive
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PASSIVE COMMUNICATION
Style in which individuals have
developed a pattern of avoiding
expressing their opinions or feelings,
protecting their rights, and identifying andmeeting their needs. Passive
communication is usually born of low
self-esteem. These individuals believe:
Im not worth taking care of.Passiveness literally means
detachment and acceptance. It is
acted upon rather than acts on
something.
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Characteristics of Passive
communication
Fail to assert for themselves .
Fail to express their feelings, needs, or
opinions. Tend to speak softly or apologetically .
Exhibit poor eye contact and slumped
body posture.
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AGGRESSIVE COMMUNICATION
A style in which individuals express
their feelings and opinions and
advocate for their needs in a way that
violates the rights of others.
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Characteristics of Aggressive
communication Try to dominate others. Use humiliation to control others.
Criticize, blame, or attack others.
Be very impulsive.
Have low frustration tolerance. Speak in a loud, demanding, and overbearing
voice.
Act threateningly and rudely .
Not listen well. Interrupt frequently.
Use you statements .
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PASSIVE-AGGRESSIVE
COMMUNICATION
A style in which individuals appear
passive on the surface but are really
acting out anger in a subtle, indirect, or
behind-the-scenes way.
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Characteristics of Passive-
Aggressive communication
Mutter to themselves rather than confrontthe person or issue .
Have difficulty acknowledging theiranger .
Use facial expressions that don't matchhow they feel - i.e., smiling when angry .
Use sarcasm .
Deny there is a problem .
Appear cooperative while purposelydoing things to annoy and disrupt
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"ASSERT"
A=Attention: When will you talk to theperson? Will you do it in private or with an
audience? Do you need to set up a timethats appropriate?
S=Soon-Simple-Short: Talk to them as soonas possible, and make it simple and to the
point. What will you say?
S=Specific Behavior: Focus on the behavior,not the person doing it.
E=Effect: How does the behavior effect you?
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What is Assertive
Communication?The ability to express positive and negativeideas and feelings in an open, honest and directway.
Constructively confront and find a mutuallysatisfying solution where conflict exists.
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Characteristics
Eye contact: demonstrates interest,shows sincerity.
Body posture: congruent bodylanguage will improve the significanceof the message.
Gestures: appropriate gestures help toadd emphasis
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Continued.
Voice: a level, well modulated tone ismore convincing and acceptable, and isnot intimidating
Timing: use your judgement to maximisereceptivity and impact
Content: how, where and when youchoose to comment is probably moreimportant than WHAT you say
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Continued.
Communicate your needs without
excuses or disclaimers at the
beginning.
Speak clearly and concisely.
Speak in a firm and calm voice.
Express your feelings withoutjudgment or justification.
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WHAT TO DO ???
State needs and wants clearly,appropriately, and respectfully.
Express feelings clearly, appropriately,
and respectfully.Use I statements.
Communicate respect for others.
Listen well without interrupting.Feel in control of self
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Continued.
Have good eye contact
Speak in a calm and clear tone of voice.
Have a relaxed body posture.
Feel connected to others.
Feel competent and in control.
Not allow others to abuse or manipulatethem.
Stand up for their rights
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Advantages
Reduces anxiety.
Protects us from being takenadvantage of by others.
Enables us to make decisions and freechoices in life.
Enables us to express, both verbally
and non-verbally, a wide range offeelings and thoughts, both positiveand negative
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Continued.
Development of mutual respect with
others .
Increases our self-esteem.
Helps us achieve our goals.
Minimises hurting and alienating other
people.
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Conclusion
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