ppt on oberoi hotels

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By – Varun Singhania IIHM12KOL226 IIHM KOLKATA August 2014

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Page 1: PPT on Oberoi Hotels

By – Varun SinghaniaIIHM12KOL226IIHM KOLKATA

August 2014

Page 2: PPT on Oberoi Hotels

FounderRai Bahadur Mohan Singh Oberoi.

Foundation – 1934

Purchased the Clarke’s Hotel in Shimla.

(August 15, 1898 - May 3, 2002)

East India Hotels Limited : The Oberoi Hotels & Resorts KEY Personalities

Executive Chairman,EIH Limited.

Son of M.S Oberoi

Vikram OberoiMr. P.R.S. Oberoi Arjun Oberoi

Son of PRS Oberoi. Son of Tilak Raj Singh Oberoi.

Executive Director Executive Director

Page 3: PPT on Oberoi Hotels

FAST FACTS 2nd Largest Hotel Chain in India

Presence in six countries. (Dubai, Mauritius, Saudi Arabia, Indonesia, Egypt )

Operates 30 hotels under Oberoi and Trident brands.

A Nile Cruiser in Egypt.

A Motor Vessel in Kerela.

Headquarters in – Delhi

Operates Flight Catering, Restaurants at Airports, and Car rental company.

Page 4: PPT on Oberoi Hotels

THE BESTS

THE OBEROI UDAIVILAS, UDAIPUR. RAJASTHAN

Rich heritage of the Mewar region of Rajasthan.Standing proudly on the banks of Lake Pichola.82 elegant rooms with royal luxury.DiningSuryamahalUdaimahalChandniThe Bar&Lounge

Ranked 1st among top 15 resorts in Asia by Travel + Leisure, World's Best Awards, Readers' Survey 2012

Top 100 Hotels in the World (Ranked 7th)Condé Nast Traveler, UK, Readers’ Travel Awards 2013

Top 25 Hotels in India (Ranked 1st)TripAdvisor, Travellers' Choice Awards 2014

Top 25 Hotels in the World (Ranked 5th)TripAdvisor, Travellers' Choice Awards 2014

Page 5: PPT on Oberoi Hotels

THE OBEROI AMARVILAS, AGRA.

Offers the best view of Taj Mahal in Agra.Inspired by Moorish and Mughal architecture.Truly exclusive and unforgettable experience.95 rooms and 7 suites each providing a spectacular view of The Taj Mahal.

India's Leading Resort 2013 by World Travel Awards.

Top 10 Resorts in Asia (Ranked 9th) by Travel + Leisure, World's Best Awards 2013

Top 15 Resorts in Asia (Ranked 3rd) by Condé Nast Traveler, USA, Readers’ Choice Awards 2012

Top 100 Hotels in the World(Ranked 5th) by Travel + Leisure, World's Best Awards, Readers' Survey 2010

Page 6: PPT on Oberoi Hotels

THE OBEROI RAJVILAS, JAIPUR- Traditional Rajasthani fort style.

The hotel offers 54 Premier Rooms, 13 Luxury Tents, one Royal Tent, two Luxury Villas with Private Pools and the Kohinoor Villa with a Private Pool.

A 280-year-old Shiva temple and a Rajasthani haveli (mansion) on the premises of the hotel.

Top 5 Resorts in Asia (Ranked 4th) By Travel + Leisure, World's Best Awards 2013 Top 10 Hotels in India (Ranked 2nd) By Condé Nast Traveler, USA, Readers’ Choice Awards 2012Top 100 Hotels in the World (Ranked 19th) Travel + Leisure, World's Best Awards

2013

Best Five Star Deluxe Hotel in India, Ministry of Tourism, Government of India, National Tourism Award 2010 - 2011

Best Small Resorts in the World: Under 100 Rooms(Ranked 4th) by Zagat Survey 2004

Page 7: PPT on Oberoi Hotels

THE OBEROI VANYAVILAS, RANTHAMBHORE

The Oberoi Vanyavilas is India’s leading luxury jungle resort on the edge of the Ranthambhore Tiger reserve.

The Oberoi Vanyavilas certified as an "Outstanding Practice" resort by Travel Operators for Tigers campaign (TOFT)

Twenty-five luxury tents, each 790 sq ft. All have their private outdoor sitting area and an outside deck for sunbathing.

Top 25 Small Hotels in Asia (Ranked 4th) by TripAdvisor, Travellers' Choice Awards 2014

Top 20 Resorts in Asia (Ranked 6th) by Condé Nast Traveler, Readers' Choice Awards, 2013. (USA)

Page 8: PPT on Oberoi Hotels

FLAGSHIP PROPERTIES

The oberoi Grand KolkataThe Oberoi Delhi The Oberoi Mumbai

Located in the heart of the city. 125 years old 209 roomsDining• La Terrasse, an all day dining restaurant.• Baan Thai, premier Thai restaurant in the country.• Chowringhee Bar, selection of fine wines, beers and spirits.

Located in Nariman Point. Ultimate destination for

contemporary style and luxury in the city.

73 suites and 214 rooms. Dining• Fenix, • Vetro• Ziya• The Eau Bar

Located in the heart of the city. 283 roomsDining• threesixtyº Sushi Bar, Yakitori Grill, a wood fired oven and a contemporary Tandoor.• Travertino classical interiorwith genuine Italian cuisine, wine and cheese selection.• Club Bar- selection of fine spirits and cigars.• The Oberoi Patisserie and Delicatessen, gourmet store.• Taipan- offers cuisine from all the Provinces of China, located at the rooftop.

Page 9: PPT on Oberoi Hotels

The Oberoi Cecil, Shimla

The Oberoi Wildflower Hall, Shimla

The Oberoi Bangalore

The Oberoi Gurgaon

The Vrinda, Kerala (Motor Vessel)

OTHER OBEROI PROPERTIES IN INDIA

Page 10: PPT on Oberoi Hotels

Oberoi Overseas

The Oberoi Lombok, Indonesia

Thatched-roof Pavilions and Villas clustered in tropical gardens along the sparkling sands of Medana Beach.

50 villas and pavilions.

Dining• Sunbird café – All day dining.

• Lumbung Restaurant- Indonesian and Continental fine cuisine.

• The Amphitheatre, themed buffet dinner are accompanied by traditional ‘Sasak’ dance performances.

• Tokek Bar-selection of spirits, wines, cocktails and light meals.

AWARDS

Top 100 Hotels in the World (Ranked 18th) by Condé Nast Traveler, UK, Readers’ Travel Awards 2013.

Amongst the top three Best Hotel for Leisure facilities in Asia by Condé Nast Traveller, UK, The Gold List 2012.

Commitment to Quality Award: Best in Asia-Pacific by Leading Hotels of the World 2003.

Top 25 Hotels in Indonesia (Ranked 18th) by TripAdvisor, Travellers' Choice Awards 2014.

Page 11: PPT on Oberoi Hotels

Oberoi Overseas

The Oberoi – BaliI,ndonesia

AWARDS

Amongst Top 25 Resorts in Asia by Condé Nast Traveler, USA, Readers’ ChoiceAwards 2009.

Top 25 Hotels in Indonesia (Ranked 4th) by TripAdvisor, Travellers' Choice Awards 2013.

Best Resort Hotel in Asia-Pacific by Business Traveller Asia-Pacific Magazine 2004.

Top 25 Hotels in Indonesia (Ranked 8th) by TripAdvisor, Travellers' Choice Awards 2014.

Wonderfully secluded cluster of luxury villas and lanais set in 15 acres of tropical gardens on Seminyak Beach.

A beachside haven that offers a complete Balinese experience, filled with serenity, hospitality and tropical beauty.

74 thatched Lanais and Villas have their own high lime stone walls for privacy.

Page 12: PPT on Oberoi Hotels

The Oberoi – Dubai

Middle East’s leading Luxury city hotel, by world travel awards 2014

Best new business hotel, by Readers of Business traveler, middle east, 2014

Top 25 hotels with exceptional services in UAE (Ranked 3rd) by TripAdvisor, Travellers' Choice Awards 2014.

AWARDS

A contemporary luxury hotel that embodies height, light and space and overlooks the iconic Burj Khalifa.

The hotel is located within minutes from the Dubai Mall and the Dubai International Financial Centre.

The 252 spacious guest rooms and suites have floor to ceiling windows and have spectacular views of the city’s skyline.

Page 13: PPT on Oberoi Hotels

The Madina Oberoi – Saudi Arabia

Top 25 Hotels in Saudi Arabia (Ranked 9th) by TripAdvisor, Travellers' Choice Awards 2014

Top 25 Hotels in Saudi Arabia (Ranked 2nd) by TripAdvisor, Travellers' Choice Awards 2013

20 Dream Holidays for 21st Century by Travel + Leisure, World's Best Awards Readers' Survey 2006

50 Romantic Getaways by Condé Nast Traveller, UK, Readers' Spa Awards 2006

AWARDS

The interiors and all the rooms and suites are richly furnished in the Islamic style.

Two restaurants in the hotel offer the finest International and Indian cuisine.

The 330 rooms and suites offer either the city view or the mosque view.

Page 14: PPT on Oberoi Hotels

The Oberoi – Mauritius

Lies along the Turtle Bay. Over 20 acres of beautiful, subtropical gardens

and with an impressive 600 metres of beachfront.

71 rooms. The Luxury Villas, most of which have their own

swimming pool. Dine inside among the pillars, or outside under

the stars on a fabulous menu featuring European, Oriental and Creole dishes, reflecting the multicultural flavour of the island and introducing fresh local fruits, vegetables and spices.

Top 25 Hotels in Africa(Ranked 1st) by TripAdvisor, Travellers' Choice Awards 2014

Top 10 Hotels in Mauritius(Ranked 1st) by TripAdvisor, Travellers' Choice Awards 2014

Mauritius' Leading Hotel by World Travel Awards 2013

Top 25 Hotels in the World (Ranked 20th) by TripAdvisor, Travellers' Choice Awards 2013

AWARDS

Page 15: PPT on Oberoi Hotels

The Oberoi Sahl Hasheesh, Egypt

Top 25 Hotels in the Middle East(Ranked 13th) by TripAdvisor, Travellers' Choice Awards 2014

Top 25 Hotels in Egypt(Ranked 6th) by TripAdvisor, Travellers' Choice Awards 2014

Best Spa Resort by Russian Eye Awards, 2011

World’s Leading All Suite Hotel by World Travel Awards 2007

AWARDS

On the picturesque coast of the Red Sea All 63 Deluxe Suites and 21 Superior Deluxe Suites are spacious and elegantly appointed and have luxurious bathrooms. There are 12 larger Grand Suites having their own private swimming pools. The 6 Royal Suites are beautiful apartments with a separate living/ dining room, adjoining pantry and a guest bathroom. They

also have an open private courtyard with an outdoor dining pavilion and a swimming pool, heated during the cooler months.

Page 16: PPT on Oberoi Hotels

The Oberoi Tridents Across IndiaBHUBANESWAR

COCHIN

CHENNAI

BANDRA MUMBAI NARIMAN POINT MUMBAI

UDAIPUR

Page 17: PPT on Oberoi Hotels

JAIPUR

AGRAGURGAON

HYDERABAD

Page 18: PPT on Oberoi Hotels

OBEROI CENTRE FOR LEARNING & DEVELOPMENT

Training operations executives through two-year postgraduate diplomas in:

GUEST SERVICE MANAGEMENT- F&B and Front Office

HOUSEKEEPING MANAGEMENT

KITCHEN MANAGEMENT

Page 19: PPT on Oberoi Hotels

The Oberoi Centre of Learning and Development (OCLD) was established in 1966.

Today, management training programmes at OCLD are considered among the best in Asia and a benchmark for international excellence within the hotel industry.

OCLD programmes commence in July each year with the selection process beginning in September of the previous year.

OCLD is based in Maidens Hotel, Delhi.

Students between 19 and 25 years of age and have successfully completed, or are completing a university or college degree in any subject including Hotel Management and wish to join The Oberoi Group as an Executive in Hotel Operations, join The Oberoi Centre of Learning and Development.

FACTS

Page 20: PPT on Oberoi Hotels

CAREER PATH THROUGH OCLD

GM

Operation Assistants

Supervisors

DepartmentHead

Almost 80% of the current General Managers and Senior Management are alumni of OCLD. They are well groomed and inculcated with company standards and values.

This is the first post – Operations Executive

Page 21: PPT on Oberoi Hotels

Frequently Asked Questions for OCLD

Q: How will two years at OCLD add value to what I learnt during my hotel management diploma?A: As part of your Hotel Management Diploma, you would have focused on general hotel operations. At OCLD we teach and train you on the systems and processes practiced in The Oberoi Group. Most of the faculty have been through OCLD themselves and have worked in the operations of our hotels for some years.

Q: I am in my final year at university, in a graduate course other than hotel management. If I get into OCLD, will I be able to keep up with the people who have already completed three years at a hotel management college?A: The faculty appreciates the challenges that you will face. Each module has been formulated to build your technical skills and knowledge step-by-step. The lessons are appropriately supported by the usual range of learning materials. What at first might look quite challenging is in fact well thought out and therefore easy to follow.

Q: What are the aspects of life at OCLD that have the greatest impact?A: OCLD is not a finishing school or a graduate college. It is a place where we nurture your personal and professional development to become an effective executive with The Oberoi Group. We enable your learning and development by providing one on one support in a participative environment.Regular and planned professional experience in the hotels provides a practical approach to our principles and concepts. We believe that ‘Theory is not learned unless it can be applied’.

Page 22: PPT on Oberoi Hotels

The oberoi- CSR activities

On 18th February 2012 the associates visited an old age home called ‘Nirmal Hriday’ which is a charity run by the Mother Teresa’s trust for old and disabled destitute. They carried fruits and a dessert prepared by them along with some daily supplies and medicines. The associates spent quality time with the inhabitants making them sing and dance and left them with fond memories.

The second event was a ‘Day Out’ at OCLD organized on 24th February 2012 for the children of Salam Balak - an NGO which provides shelter and takes care of street kids. Forty children aged 5 to 13 years came to the OCLD campus. The associates made lunch at the OCLD kitchen for the children; organised sports activities, a T-shirt painting competition and a short cultural program. The day ended on a joyous note for the kids when they were presented prizes and gift hampers.

The oberoi Sahl Hasheesh is a certified "Silver member of Earth Check" and is committed to sustained Corporate Social Responsibility. One such regular activity driven by the passion of The Oberoi, Sahl Hasheesh team involves the cleaning of the surrounding areas of the hotel and the adjoining beach. This initiative is self-driven by a schedule which rotates the responsibility of the “cleaning day” to be organized by a different department each month. The entire team enthusiastically participates in this activity and sets an example for other hotels in Hurghada to follow.

Page 23: PPT on Oberoi Hotels

RESPECT

CARETEAMWORK

COMMUNICATION ETHICS

TRUST

The Oberoi Dharma

Page 24: PPT on Oberoi Hotels

PEOPLE

SERVICEPROFIT

FUNDAMENTALS

A combination that makes The Oberoi Group a great place to work.

Page 25: PPT on Oberoi Hotels

REFERENCE

The information on this presentation is collected from the following sources: www.oberoihotels.com www.oberoigroup.com “The Oberoi Group, a great place to work”, Great Place to Work Institute India, Best Companies to

work for in 2011. (pdf from slideshare)

Page 26: PPT on Oberoi Hotels

THANKYOU