pps: parking payment solution 2 november 2005 shawn melton, josh platon, marco carrion, marcus...

PPS: Parking Payment Solution

2 November 2005Shawn Melton, Josh Platon, Marco Carrion, Marcus Still, Patrick Hines, Richard Medina

Presenter

Shawn Melton 4th year Computer Science Major Old

Dominion University Computer Engineering Minor Marketing Lead Assistant Webmaster

Green Group PPS 2 November 2005 2

Introduction


Overview Team Elements Problem Elements Solution Elements Functionality Diagram Competition Risk Cost


Team ElementsTeam Elements


Team ElementsTeam Elements Expert: James Long

Director of Parking Services Matthew Botzler

Parking Services Appeals Committee Meeting twice a week Reporting to Janet Brunelle Patrick Hines is Project Manager


Problem Statement

Old Dominion University’s students, faculty and staff must go through a inefficient process in order to make Parking Services payments and appeals.


Problem Characteristics Long waiting lines exist No Student decal payment Forms must be filled out The building is small Hiring more employees doesn’t help Online purchasing allows automation


Survey Results

187 Students, Faculty, and Staff 71.7 % waited 15 min. or more 98.4 % wanted online purchasing 90.9 % have had parking decal 47.6 % have paid parking fine


Student/Faculty/Staff Survey : Survey given out to 187 people between Friday October 14, 2005 to Monday October 29,2005

Market

University Parking Services Specifically, those with Banner Beta testing at Old Dominion


Solution

PPS: Parking Payment Solution Allows online parking payments

Decals Citations

Appeals automated Registration online


Solution Characteristics

• Communication interface to Banner

• Decal printing• Reduce forms through automation• Receipts printed after purchase


Get PermitForm

RegisterYour vehicle

Wait for processing

Send forms and payment

Wait in line

New Decal is issued

Parking Services receives payment

Receipt is given


Already registered

Through mail, faculty & staff only

Take to parking building

User Log In

ID

Password

Select

Faculty

Staff

Student

Type of decal

Commuter

Resident

Enter Formof

Payment

SUBMITForm

-

Green GroupPPS 2 November 2005 14

Parking ServicesReceives form And payment

Print DecalAnd Receipt

Client parks illegal

Ticket worker gives the illegal parking

car a ticket

Ticket worker inputs the ticket and the info into

the database

Client receive the ticket on the windshield

The database sends a red flag to the account and registrar’s office after 7 days and places a hold on the account.

Pays ticket through mail

Client waits in line.

Client writes out a check for

parking services.

Client mails payment through mail.

Pay ticket at parking servers’ office

Client has to go to the Parking Servers’ Office.

Parking services office

receives payment.

Parking services office removes the hold from the account

Parking service office enters

student information.


payment information.

Parking services office sends a

notice to registrar’s office

to remove the hold

Registrar’s office removes the hold from the account.


Client parks illegal

Ticket worker gives the illegal parking

car a ticket

Ticket worker inputs the ticket and the info into

the database

Client receive the ticket on the windshield

The database sends a red flag to the account and registrar’s office after 7 days and places a hold on the account.

Client login to their account

Client chooses “Fine Payment

Option”

Client selects fine or fines.

Parking services office

receives payment.

Parking services office removes the hold from the account


student information.


payment information.

Parking services office sends a

notice to registrar’s office

to remove the hold

Registrar’s office removes the hold from the account.

Client chooses payment method.

Client enters payment

information.

Client prints or saves receipt


O.D.U. database checked to verify credentials

User prompted to enter appeal request,decal request,

or fine information

ODU populates web forms to display ticket, permit or account

information

Information sent real-time to ODU database

User logs in with ticket number,account number, plate number,

or permit number

Confirmation numberand screen presented

Client must travel to parking services

Client turns in his appeal form

Client waits 10 business days for appeals committee

to meet, and decide on verdict of their ticket

Client waits in line

Client picks up an appeals form,fills out his name,address,

Ticket number, and reason for the appeal

Client must travel to parkingservices

Ticket is fully appealed

Client waits in line

Client pays ticket in full,or reduction given by

parking servicesReceipt given

Current AppealMethod

New appealMethod

Appealed Denied


What our system can’t solve

Can’t reduce parking fees Can’t increase the success of

parking fine appeals Can’t make it easier to find a

parking space


Should it be done? Pros

Automated payment for fines or decals

Person doesn’t have to be on campus.

Automated interface with Banner.

Reduces paperwork.

Cons Parking Services

hires staff to update/track new system.

No big financial incentive.

Requires cooperation with OCCS.


Goals

• Set-up online payments• Ensure proper security• Make system user-friendly• Have automated appeal system• Offer online user tutorial


Functionality Diagram


User Connection to Windows Secure Server

Java GUI Application

Third Party Credit Card Verification Software

Printed Receipt and Customer Pickup at Parking Services Center

Sample GUI

ODU Parking Payment System

Welcome

User name :Password :

UIN (University ID Number)

7-10 characters composed of letters and numbers


Competition Matrix


Company Online parking services

Payment of decals online

Payment of citations online

Automated appeals online

Interface website with Banner

Vehicle registration

User assistance

PPS: Parking Payment Solution

X X X X X X X

T2 Systems X X X

Complus Data Innovations, Inc.

X X X

EZ Permit X X

http://www.t2systems.com/

http://www.govtech.net/magazine/story.php?id=95447&issue=10:1997

Risk Rating System


Risks


Risk # Risk Description Risk Mitigation

1 Losing Security on the Web Site SSL security certificate

2 Parking Services Rejection of Online Payment structure James Long desires online system

3* OCCS refuses to allow an interface to the Banner system Separate Database independent of Banner

4* Not meeting the budget Using strict scheduling

5 The web site is not user friendly Online Tutorial

6* System goes down, back up data needed Separate back-up server

7 Privacy invaded Require secure accounts

8* Database interaction fails Separate back-up router

Component Costs Windows Server : $89 per month

$89 * (6 months for initial setup) = $534

Sun Java Studio Standard (10 User Licenses) : $6950

Intellicharge 5 user license : $1195

http://www.managemore.com/intellicharge/http://store.sun.com/CMTemplate/CEServlet?

process=SunStore&cmdViewProduct_CP&catid=104023


Customer Costs

Team paid hourly Hourly rate of $16 6 members in group : $46080 Customers of Parking Services

$2 charge for PPS to use online payments

http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A3E5265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static


University Study

No university in Virginia offers PPS James Madison’s system

Through T2 Systems VCU, UVA and VT have partial

payments

http://web.jmu.edu/parking/wptermsofuse.asp


Review Team Elements Problem Elements Solution Elements Functionality Diagram Competition Risk Cost


Conclusion


Works Cited Windows Server :

http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A3E5265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static

Intellicharge Credit Card Verification Software :

http://www.managemore.com/intellicharge/

Sun Java Studio Standard :

http://store.sun.com/CMTemplate/CEServlet?process=SunStore&

cmdViewProduct_CP&catid=104023


Works Cited Survey of Old Dominion Students

Provided for you with slides

Parking Services/Online Processing http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/home http://www.nacha.org/news/Stats/stats2004/3rd%20Quarter%202004.pdf http://www.shu.ac.uk/schools/cms/teaching/rh1/ebiz/online_payment_p

rocessing_basics.htm

HTTPS :

http://www.globalscape.com/products/ftp_servers.asp?CMP=KNCBC101504


Works Cited Universities’ Parking Services pages:

http://web.jmu.edu/parking/wptermsofuse.asp http://www.vims.edu/sms/catalog/catalog9697/stufac.html

#parking http://parking.cnu.edu/decals.html http://www.gmu.edu/univserv/parking/index.html http://www.umw.edu/publications/adjuncthbk_gp/cgps_adm

inistrative_inform/parking.php http://www.virginia.edu/parking/citations/pay.html http://facilities.vt.edu/ot/parking.asp http://www.bsv.vcu.edu/vcupark/studentrates.htm http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/v

b_enforcement


Works Cited Competitors:

http://www.geotrust.com/ http://www.t2systems.com/ http://www.govtech.net/magazine/story.php

?id=95447&issue=10:1997 Resources cont’d:

http://www.globalscape.com/products/ftp_servers.asp?CMP=KNC-BC101504


Works Cited Interview with James Long : Conducted Monday

October 17, 2005 at approx 2:30 P.M.Old Dominion UniversityDirector : Parking and Transportation ServicesPhone : (757) 683-4004, Fax : (757) 683-3194Email : [email protected]

Student/Faculty/Staff Survey : Survey given out to 187 people between Friday October 14, 2005 to Monday October 29,2005


pps: parking payment solution 2 november 2005 shawn melton, josh platon, marco carrion, marcus...

Documents

parking services office

parking finegreen grouppps

parking decal47

parking services payments

parking payment solution2

parking servers officeclient

parking servicesreceives

illegal parking car