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© T.R.M 2007 ADATO. Group: The consulting group of the experts 1

T.R.M

HOW TO AVOID BAD SUPRISES: HOW TO AVOID BAD SUPRISES: CRISIS MANAGEMENT FOR COMPANIESCRISIS MANAGEMENT FOR COMPANIES

Frankfurt am Main, 08 Frankfurt am Main, 08 OctoberOctober 20072007

T.R.MT.R.M / ADATO/ ADATO.group.groupFrank TeschFrank Tesch

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T.R.M

1. Introduction

2. Access to the subject: Avoiding Risks and creating Security

3. Practical experience of T.R.M with deduced Security and Safety advises

4. Summary and further information concerning ADATO and T.R.M

Agenda


T.R.M

ADATO. AkademieTraining and Education for

Decision Maker&

Security Staff

ADATO Projekt&KonzeptIntegrated Solutions

&Innovative

Security Technologies

Enterprise Security,Crisis Management and

Product Protection

Law officeLawyer R. Müller VI

Legal Consultationin Security,

Restructuring and Crises

ADATO ManagementSecurity Consultation

&Investigations

ADATO. group

International Affairs

ADATO global Ltd.

ADATO. group: The experts …

T.R.M


T.R.M

• Independent Crisis Management Consultancy (1997)• Service in Europe, outside Europe via network• 24 hours crisis response• More than 330 cases• More than 180 clients• Our security consultants and crisis advisers dispose of long-

standing occupational experience from military special unities, intelligence services as well as from the police service

• Our worldwide available news service supplies you with news to events relevant for corporate security

• Foundation partner and majority companion of the European Acadamy of Crisis Management, Vienna

The group in detail: T.R.M (Bonn und Hannover)


T.R.M

• Leading independent Management Consultancy for Corporate Security and Crisis Management

• Consultation of companies, top management and private persons regarding concrete crises and their prevention

• Consultation in all aspects of information protection as well as security with regard to:

– development of Crisis Management and Corporate Security Policies and manuals

– security in the personal sphere of managers and private individuals

– preparing and assisting expatriates (Behavior, country situation, kidnapping and taking of hostages)

– managing product recalls, extortions and protection

– implementing protection concepts concerning confidential information

The group in detail: T.R.M (Bonn and Hannover)


T.R.M

1. Introduction


3. Practical Experience of T.R.M with deduced security and safety advises


Agenda


T.R.MWhat is crisis management?

Risk analysisSecurity analysisCrisis managementSecurity and safety managementInformation protection

Risk auditsCoachingMedia Training“Lessons Learnt”

Crisis CommunicationCrisis ReactionCrisis HotlineEmergency Management

Risk MonitoringPersonal protectionProperty ProtectionBackground Due Diligence

Planning Execute

Improve React


T.R.MBasics of Crisis Managements & BCM

Process model

2. Analysis

1. Defining Objectives

3. Standards

4. Planning

5. Implementation / QM

6. Documentation / Audit

1. Business Processes2. Technique

1. Risks2. Processes


T.R.M

Risk portfolio

Very high

high

low

Very low

Very low low high Very high

Probability of occurrence

Effe

cts

on b

usin

ess

obje

ctiv

esArea of non acceptable

risks

Basics of Crisis Managements & BCM


T.R.M

Guidelines (board of management)

Incident Management

Risk analysis:

Identification of all risks

Risk assessment (categories)

Risk controlling / Documentation of

results

Limits / decision

Reporting / Communication

Counter measures

Management – allocating controls

avoid

reduce

shift

Self financeRemai ning risk

Basics of Crisis Managements & BCM


T.R.M

“Security belongs after ruling economic understanding not to the main investment fields of economic companies. This surprises, because the security dangers increase for the economy nationwide and especially internationally significantly.”

Dr. Thomas Menk Vorsitzender ASW, 2006

⇒What does that mean for a modern security management?

⇒How can companies profit from it?

Security, Safety, Risk: What does it stand for?


T.R.MThe worldwide security situation requires new concepts

• Dangers by terrorism for traffic, economy, trade and society

• Rising mechanisation, globalisation and interlinking of the organised crime

• Corruption offences in companies and authorities

• Theft and sabotage offences• Product extortion in the retail trade• Rising crime of violence and

readiness for violence in the society• Dangers by possible Pandemic

Hence: Integrated prevention and intervention concepts


T.R.MReality for companies – Concerns

• The consciousness for a concrete menace of economical processes is absent or is incomplete.

• The management hopes that possible security dangers and security events do not concern them presently and in future or are "exaggerations" of security managers.

• Some managers express doubts whether security risks are generally controllable or can be reduced by a corporate security organization significantly.

• Investment in the security management are often seen, indeed, as necessary but on the other hand are undesirable economic charges. The legitimate question in this case is "What do we get out of it?"


T.R.MReality for companies – Result

1. Result: • Security is just protection of employees and material

resources.

• In the end companies award security functions at a reasonable price to external service providers (outsourcing).

2. Counter measures (legal effects)• Corporate Governance Codex, Germany • Turnbull Report, Great Britain• Sarbanes-Oxley Act, USA• …


T.R.MPakistan: The DCN case and consequences


T.R.MSwitzerland: The Sky guide case


T.R.MReality for companies – Counter measures

“Security can no longer be defined as physical protection of employees and material resources but as a defense of the whole business against all kinds of attacks and dangers.”


T.R.M

1. Introduction




Agenda


T.R.M

Situation: Telephone call on T.R.M Emergency NumberSaturday, DD.MM.YYYY11:35 GMT+1 Germany vs. 05:35 GMT-6 Mexico

An employee was shot in Mexico City. He is now in a British-American hospital and already received medical help. Company XY asks T.R.M to support employee in order to be brought home safely. Company contact: +49 …Hospital: +52 55 …

T.R.M experience: Response case Mexico


T.R.M

Policeman Rubeval Franca shows one of 17.000 found weapons in Rio. Viva Rio is an organisation against crime in the Favelas with 11.000 Employees and 900 volunteers.

THE FOUR BASIC PRINCIPLES TO PREVENT

DANGERS

T.R.M experience: How to react in this situation?


T.R.M

• Be alert to the fact that a security risk does exist

• Be aware of the current threat. React to any change

• Be aware of Higher Risk areas• Look out for strangers littering near your home

or office, or taking an unusual interest in you• Report any suspicious incident to your

company, family or reliable officials

Principle 1: Awareness


T.R.M

DO:– Safeguard information about your home

and family– Be careful when speaking on the phone

DON’T:– Attract unnecessary attention to yourself– Discuss your work unnecessarily in public

places– Talk or discuss with others your business

affairs

Principle 2: Low Profile


T.R.M

DO:– Minimize the occasions you follow a

predictable routine– Vary timings– Use alternative routes– Change cars

Principle 3: Unpredictable Routine


T.R.M

DO:– Know where family members should be– Have a list of useful telephone numbers– Carry a mobile phone and telephone card– Inform others if you have a problem– Report the receipt of any suspicious telephone calls

DON’T:– Pass unnecessary personal details to those who do

not require it

Principle 4: Communications


T.R.M

1. Introduction and about us

2. Access to the subject: Avoiding Risks and create Security



Agenda


T.R.M

T.R.M

Network

T.R.M

Information System / Travel Secuirty

T.R.M worldwide

T.R.M

Network

NetworkNetwork

NetworkNetwork Network


T.R.M

Travel Security Services

(1) Risk assessments(2) Security and Safety Audits(3) Special Travel Security Briefings (business trip & conferences)(4) Information:

- Health risks- Conditions of entry- Cultural and business specific features

(5) Executive-Protection-Service for:- Persons- Objects (houses, properties, cars etc.)- Events- Transport

(6) Contact and handling of security relevant services- Personal security (protection) - Carpool (e.g. armored vehicles)- Hospitals and medical treatment- Secure hotels- Legal assistance

(7) Response: 24h/7d emergency telephone code and activity on the spot

Information system / Travel Security


T.R.M

24 h Warning Service

T.R.MInformation Service

T.R.MInformation Service

1 – GREEN: GENERAL VIGILANCE

2 – YELLOW: TAKE PRECAUTIONS

3 – ORANGE: WARNING

4 – RED: ALERT – LEAVE / DON’T GO !

Network / Selected country information

Specific information

T.R.M analyses all information and give

recommendation

Information system / Travel Secuirty


T.R.M

„Krisen meistert man am besten, indem man ihnen zuvorkommt.“

“You can master a crisis best by anticipating it.”

- Walt Whitman Rostow -


T.R.M

ADATO.groupADATO Management GmbHT.R.M Trauboth Risk Management GmbHKarl-Wiechert-Allee 1A30625 HannoverTel.: +49 (0)511 978 1000Fax. +49 (0)511-978 10067E-Mail: [email protected]

ADATO.groupT.R.M Trauboth Risk Management GmbHRheinwerkalle 653227 BonnTel.: +49 (0)228 9696 090Fax. +49 (0)228 9696 0910E-Mail: [email protected]

ThankThank youyou forfor youryour attentionattention!!

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