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Crisis Management Workshop
Gary FrancisCounter Terrorism Business Engagement Officer
Westminster Counter Terrorism Focus Desk
NationalCounter Terrorism
Policing
HeadquartersNaCTSO copy Crown Copyright 2016
CT Training Packages
bull Project Argus ndashhttpswwwgovukgovernmentpublicationsproject-argusproject-argus
bull Project Griffin ndashhttpswwwgovukgovernmentpublicationsproject-griffinproject-griffin
bull Stay Safe Run Hide Tell ndashhttpswwwgovukgovernmentpublicationsstay-safe-film
bull Operation Fairway ndash Forged Document Awareness
Terrorism Threat Level
The threat to the UK from International
terrorismSEVERE
The threat to Great Britain (England Wales amp
Scotland) from Northern Ireland-related
terrorism
SUBSTANTIAL
Critical An attack is expected imminently
Severe An attack is highly likely
Substantial An attack is a strong possibility
Moderate An attack is possible but not likely
Low An attack is unlikely
24
Firearms amp Weapon Attacks
NationalCounter Terrorism
Policing
HeadquartersNaCTSO copy Crown Copyright 2016
Assessing risk
bull FCO
bull Nathnac
bull ABTA
bull International SOS
bull Citizen Aid
Risk Assessment
Risk Assessment
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
CT Training Packages
bull Project Argus ndashhttpswwwgovukgovernmentpublicationsproject-argusproject-argus
bull Project Griffin ndashhttpswwwgovukgovernmentpublicationsproject-griffinproject-griffin
bull Stay Safe Run Hide Tell ndashhttpswwwgovukgovernmentpublicationsstay-safe-film
bull Operation Fairway ndash Forged Document Awareness
Terrorism Threat Level
The threat to the UK from International
terrorismSEVERE
The threat to Great Britain (England Wales amp
Scotland) from Northern Ireland-related
terrorism
SUBSTANTIAL
Critical An attack is expected imminently
Severe An attack is highly likely
Substantial An attack is a strong possibility
Moderate An attack is possible but not likely
Low An attack is unlikely
24
Firearms amp Weapon Attacks
NationalCounter Terrorism
Policing
HeadquartersNaCTSO copy Crown Copyright 2016
Assessing risk
bull FCO
bull Nathnac
bull ABTA
bull International SOS
bull Citizen Aid
Risk Assessment
Risk Assessment
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Terrorism Threat Level
The threat to the UK from International
terrorismSEVERE
The threat to Great Britain (England Wales amp
Scotland) from Northern Ireland-related
terrorism
SUBSTANTIAL
Critical An attack is expected imminently
Severe An attack is highly likely
Substantial An attack is a strong possibility
Moderate An attack is possible but not likely
Low An attack is unlikely
24
Firearms amp Weapon Attacks
NationalCounter Terrorism
Policing
HeadquartersNaCTSO copy Crown Copyright 2016
Assessing risk
bull FCO
bull Nathnac
bull ABTA
bull International SOS
bull Citizen Aid
Risk Assessment
Risk Assessment
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Firearms amp Weapon Attacks
NationalCounter Terrorism
Policing
HeadquartersNaCTSO copy Crown Copyright 2016
Assessing risk
bull FCO
bull Nathnac
bull ABTA
bull International SOS
bull Citizen Aid
Risk Assessment
Risk Assessment
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Assessing risk
bull FCO
bull Nathnac
bull ABTA
bull International SOS
bull Citizen Aid
Risk Assessment
Risk Assessment
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Risk Assessment
Risk Assessment
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Risk Assessment
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
2nd February 2017
Colin McGregor
Managing Director
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Introductions
Colin McGregor
Managing Director
Director of Quality Health amp Safety
Head of Health amp Safety
Head of UK Customer Operations
Head of Health amp Safety
Head of Operations
Overseas Resort Management
Operations Manager
Director
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Some of our clients
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Associations
AITO Affiliate ndash Oct 2010
LATA preferred supplier - May 2009
ABTA Partner ndash March 2013
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
What is a crisis
Any situation which has the potential to
affect confidence in a company or its
products or which can interfere with its ability to continue operating
normally
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
The cost of getting it wronghellip
ComplaintsLitigationCollapse
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Crisis Management Objectives
PLAN amp RESPOND
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Crisis Management Prevention
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Crisis Management Planning
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Crisis Management Response
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Accidents do happen
The largest tour operators in the UK suffer
approx 70 fatal accidents per year
40
23
14
8
7
1
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter
lsquogross negligencersquo
lsquoCorporate killingrsquo
lsquoHASW Actrsquo
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Corporate Manslaughter in the Travel
Sectorhellip
1992 Club Med - Senegal
1994 Thomson - Veramar
1994 OLL ndash Lyme Bay Dorset
2001 Club Med ndash Greece
2006 Corfu ndash Thomas Cook
The smaller the company the better chance of a successful prosecution
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Fire Safety
tranquilicocomfor ultimate peace of mind
Nh Bucharest Romania
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Transport Safety
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Aviation Safety
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Natural Disasters Terrorism
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Sickness ndash STD
0
5
10
15
20
25
30
35
40Egypt
Mexico
Kenya
Dom Rep
Brazil
Tunisia
Turkey
Carribean
Greece
Spain
Holiday which 2014
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Beryl Rushton who fell seriously ill after eating contaminated food
while on holiday has been awarded pound240000 in compensation from
her tour operator
She was left disabled as a result of contracting bacterial gastroenteritis
while at the Tropical Beach Resort in the Dominican Republic seven years ago
The 66-year-old from Accrington was eating a red snapper for dinner and bit
into a black worm wrapped around the insides of the fish She started feeling
ill not long after and eventually suffered temporary blindness and organ failure
I used to walk six miles a day Now I cant shower myself or dress myself
Ive only got the use of 31 per cent of the left hand side of my body she remarked
It is thought that the compensation which will pay for Ms Rushtons ongoing care
and medical fees is one of the largest ever for a holiday illness claim of this kind
Class Action solicitors Pannone amp Partners acted on Mrs Rushtons behalf and
along with other class action law firms we are seeing increased litigation in the
UK for holiday illness claims
The Package Travel Package Holiday and Package Tours Regulations 1992
allows an individual to bring a claim
pound240000 Payout
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Event Organisers Responsibility
bull Legal amp Moralbull SMS ndash Risk Assessment Strategybull Crisis Management Planbull Roles amp Responsibilitiesbull Financial Resourcesbull Human Resourcesbull Media Strategybull TrainingSimulationsbull Safety Informationbull HampSCM - agenda
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
tranquilicocomfor ultimate peace of mind
Any Questions
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
Thank you - Merci
Colin McGregor
Managing Director
e-mail tranquilicomecom
office 01245 464144
mobile 07775 758512
web wwwtranquilicocom
Boreham House
Main Road Boreham
Chelmsford Essex CM3 3HY
tranquilicocomfor ultimate peace of mind
