powered by: europ assistance usa no matter how well you plan, traveling is always full of surprises
TRANSCRIPT
Powered by: Europ Assistance USA
No matter how well you plan, traveling No matter how well you plan, traveling is always full of surprises.is always full of surprises.
Worldwide Benefit Services (WBS) was established in 1999 as company that specializes in creating and wholesaling non-insurance service products. Within two years of our existence, WBS became the exclusive North American wholesaler for Europ Assist USA Travel Assistance for value added group programs. Working both directly and with contracted WBS agents, WBS has gathered the compelling interest and the business in a variety of markets, including:
•Health Care Providers and Insurance Companies •Banks and Credit Unions •International, National, and Regional HMOs •Governmental, Professional and Corporate Affinity Groups •International and Domestic Fortune 500 Companies •Trade Associations •Insurance Administrators and Brokers
About Worldwide Benefit Services
•North America subsidiary of Europ Assistance, founded 1982•30+ Million Covered Members•130 Employees fluent in 26 languages collectively
•Worldwide Headquarters in Paris founded 1963•35 offices globally•208 service agents worldwide•4,000 full time employees•$950M USD in 2005 revenue
•Europ Assistance is owned 100% by Generali•$87 billion in annual revenue
About Our Operational PartnerEurop Assistance USA
Worldwide NetworkExpertise through Action
36 24/7 Alarm Centers Worldwide
Agents in 212 countries and territories
56.8 million calls in 2008 (2 calls/sec)
16.9 million assistance cases
(1 case/2 sec)
8000 transports a year
World Travel AssistAssistance Services
Travel medical assistance- Emergency medical evacuation/repatriation- Medical monitoring and referral- Other standard assistance services
Real-time online access to security, health and cultural information
Subscription to the World Pandemic Monitor
Travel Assistance Services
Emergency Medical AssistanceMedical evacuation and/or repatriation
Repatriation of remains
Medical case management and review
Bedside visit of a family member
Return of dependent children
Return of traveling companion
Prescription replacement or refill assistance
Eyeglass replacement assistance
Pre-trip informational assistance
Pet return Vehicle return
Financial, Legal and Communication AssistanceEmergency cash advance
Lost document/baggage assistance
Bail-bond posting
Referral to attorneys
Emergency message relays
Emergency translation/interpretation assistance by phone
E-ServicesOnline security database with real time updates
Online health information
Online brochure and member fufillment
Frequently asked questions and contact information
Medical Expertise
• 400 Medical Professionals on staff
• US Medical Team are practicing emergency room physicians at George Washington University
• Global provider database
• Facility audits
• Global crisis response capabilities
Online information portal
Real time security information Be aware of the local conditions of your destination
Detailed country, city information
Real time alerts and information
•Security concerns•Political situation•Health risks•Cultural info•Transportation•Entry/Exit requlations
World Pandemic Monitor
Situation updates by country and risk assessments
Addresses key issues and decisions facing an organization
Insights into what other organizations are doing, new research, key trends
