post occupation evaluation: a means to an end?
DESCRIPTION
A copy of the presentation from Integral UK's Mark Whitaker at the BIM Academny Event at Liverpool University on Post Occupancy Evaluation, BIM & Facilities ManagementTRANSCRIPT
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Post Occupancy Evaluation: Post Occupancy Evaluation: A means to an end?A means to an end?
Wednesday 26Wednesday 26thth February 2014February 2014
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OutlineOutline
1. An Introduction
2. CSF – Common Sources of Frustration
Th S l ti P t O E l ti3. The Solution – Post Occupancy Evaluations
4. Government Soft Landings Approach to P.O.E.
5. The Role of the Facilities Management Industry
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2. Common Sources of Frustration2. Common Sources of Frustration
“I can never book a meeting room”
“The office is too noisy”
“The glare off my screen gives me a migraine”
“We are maintenance contractors, not (re)designers”
“I have to wait 1½ mins for the lift everyday at lunch”
“It is too hot in summer and too cold in winter”It is too hot in summer and too cold in winter
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3. Post Occupation: the Challenge?3. Post Occupation: the Challenge?
or
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POE POE –– Aims?Aims?
F db k B ildi P f i UFeedback on Building Performance in Use:
Has the Project Brief been met?j
H f l i th k l d li d i ti How successful is the workplace delivered in supporting:
The needs of the occupying organisation
The end user requirements
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POE POE –– How?How?
Interactive:
Questionnaires
Interviews
Workshops
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POE POE –– How?How?
Analytical:
Environmental Measurements
Space Management
Cost Analysis
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The Solution?The Solution?
Listen
ReflectFeedback
Learn
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7 Key P.O.E. Steps7 Key P.O.E. Steps
d f d1. Strategy – Identify Need
2. Decide Issues to Address
3. Define the Why & How
4. Select Feedback Approach
5. Collect Feedback5. Collect Feedback
6. Analyse & Report
7. Action & Learn key recommendations
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4. Government Soft Landings4. Government Soft Landings - Policy
1. Assets = reduce cost & improve performance
2. GSL Lead & Golden Thread
3 Manage Aftercare3. Manage Aftercare
4. Post Operational Evaluation
5. BIM= Data Management Tool
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Government Soft LandingsGovernment Soft Landings - Objective
BIM + GSL = Better Outcomes
To champion better outcomes for our built assets during the design &construction stages through Government Soft Landings (GSL) powered by aBuilding Information Model (BIM) to ensure value is achieved in the
ti l lif l f toperational lifecycle of an asset.
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Government Soft LandingsGovernment Soft Landings
P.O.E. = The Principle:
“Post Occupancy Evaluation to design/construction team and capture lessons learnt to inform future projects will become part of standard practice.
POE information will be stored on the asset information model”
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Government Soft LandingsGovernment Soft Landings
P.O.E. = S.E.E. Measures:
Functionality & Effectiveness (Social)
Environment ( Environment)
Cost (Economic) Cost (Economic)
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Government Soft LandingsGovernment Soft Landings
P.O.E. = The Future:
Standardisation for Methods of Measurement Standardisation for Methods of Measurement
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5. FM Industry 5. FM Industry –– Driving ChangeDriving Change
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Key BIM DriversKey BIM Drivers
All t b ti & l ti i i i f db k? Allow us to be more proactive & less reactive in gaining feedback?
Facilities Management is a “People” not simply buildings business. Regular feedback critical.
Compares required vs. actual outcomesp q
Creates a Standard Framework for measurement
Learning becomes a requirement
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ConclusionConclusion
“Tell me and I forget, teach me and I mayTell me and I forget, teach me and I may remember, involve me and I learn.”
j i kliBenjamin Franklin
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My detailsMy details
M: 07764 840 694
T: @Whitbags
B: www.whitbagsinfm.wordpress.com