portfolio committee on tourism - pmg · kingsley makhubela, director general department of tourism,...
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Portfolio Committee on Tourism
Ms Thembi KuneneChief Quality Assurance Officer
22 May 2012
Ensure Tourism is the leading economic sector in South
Africa, and so promote sustainable economic and social empowerment of all
South Africans
Implement a recognisable and credible, globally bench-marked system of quality assurance for
accommodation and MESE experiences which can be relied upon by visitors when making
their choice of establishment
CONSISTENT ACCURACY!
OLD vs. NEW SYSTEM
PUTTING THE S-T-A-R-S WHERE THEY BELONG
OLD
1 Fair
2 Good
3 Very Good
4 Excellent
5 Exceptional
NEW
1 Acceptable
2 Good
3 Very Good
4 Excellent
5 Outstandin g
CATEGORY DEFINITIONS
WORDING TO ASSESSMENT AREAS
TOTAL AREAS TO BE ASSESSED
OLDNEW
TOTAL POINTS TO BE SCORED
NEW OLD
OLD SCORING METHOD
Assessor used own
judgement what score to
allocate
NEW SCORING METHODS - QIT SA SYSTEM
YESYES
NONO
UNIVERSAL ACCESSIBILITY
A FIRST IN THE HISTORY OF GRADING!
UA LEVEL - VISUAL
UA LEVEL - COMMUNICATION
THE ASSESSORS
TRAINING ON THE NEW GRADING CRITERIA & IT SYSTEM
• Assessors and TGCSA Staff!• 80% Pass attained!
• SETA unit standard 11
ACCREDITED ASSESSORS
2007
2010
2011
2012
down 26 from 2007
3RD ANNUAL ASSESSOR CONFERENCE
72
68
46
59
Accredited Assessors
Province Male Total Male Female Total FemaleBlack White Black White
Eastern Cape 1 1 1 1 2Free State 0 1 1Gauteng 1 5 6 4 4 8KZN 4 4 1 2 3Limpopo 2 1 3 0Mpumalanga 0 1 1 2North West 2 2 1 1 2Northern Cape 1 1 0Western Cape 4 1 5 5 5
22 23 45
Internal AssessorsCity Lodge Group 4 4 0Southern Sun Group 7 7 0
11 0Grand Total 7 26 33 8 15 23 56
THE ACCREDITATION
PRE-SCREENING OF PROPERTIES
• Provincial Master Assessor - MAIN responsibility
• One more control measure
• Final decision by Awards Committee
MONTHLY AWARDS COMMITTEE MEETINGS
• 10 Members +Chief Quality Assurance Officer (Me)
Chairman Mr Peter Bacon
Mr Ahmed Chotia (Travel) Mr Mzi Gcanga (Architecture) Mr Philip Thompson (UA)
Mrs Smangele Nhlapo (Decor) Mr Julian Smith (Decor)
Mr Jegie Padmanathan (Hospitality) Mr Brett Dungan (Hospitality)
MrTony Hazel (Hospitality) Mr Alan Romburgh (Hospitality)
• Plaque has been redesigned with new security features.
• South Africa needs to know how friendly our tourism accommodation facilities are to people living with disabilities
• 800 Establishments have UA Grading!!!
The Grading Process
Scoring MethodsHotelStandard Criteria
Building Exterior 69
Bedrooms 225
Bathrooms 136
Public Areas 80General Facilities 26
536
Category Specific Criteria
Dinning Facilities 155
General Services and Service 160Housekeeping Services 70
Additional Facilities 28
Responsible Environment 514641000
Grace Period Requests Granted (2011‐2012)Installation of Electronic Safes 33
Replacing old TV's 28
Installation of full length mirrors 27
Bathroom maintenance 19
Upgrade furniture 13Upgrading/installing adequate vanity space in bathrooms 12Replacing old bedding/linnen 10
Replace or install curtains 10Replace mattresses 7Provide luggage racks 7
Ugrade lighting in the room 6Install Headboards 10
Install shower screens 2Replace Carpets 2Provide more TV channels 3etc, etc
Total Granted 208
Stats and Benefits to being Graded
Executive Establishments Summary Executive Establishments Summary As at end March 2012As at end March 2012
Non-Hotel Accommodation EC FS GP KZN LP MP NW NC WC
Grand Total
Backpacker & Hostelling 11 1 6 7 1 1 5 1 28 61
Bed & Breakfast 218 21 172 272 24 46 45 28 325 1151
Caravan & Camping 10 4 1 11 12 6 12 6 19 81
Country House 30 2 17 19 5 12 3 2 75 165
Self Catering 121 25 95 179 74 72 37 32 678 1313
Guest House 232 56 407 156 58 103 111 82 586 1791
Lodge 51 8 40 65 77 51 22 47 27 388
Non-Hotel Accommodation Total 673 117 738 709 251 291 235 198 1738 4950
Hotel Total 60 24 153 103 30 27 28 17 176 618Accommodation Total 733 141 891 812 281 318 263 215 1914 5568
MESE Total 5 7 76 7 11 17 6 18 13 160
Grand Total Graded Properties 738 148 967 819 292 335 269 233 1927 5728
These stats include ALL establishments with a LIVE status in QiT. Cancelled establishments are not included.
Annual Performance for TGCSA 10 May 2012
Actual 2008‐ 2009
Actual 2009‐ 2010
Target 2010‐ 2011
Actual 2010‐ 2011 Var.
Original Target 2011‐ 2012
REVISED Target 2011‐ 2012
Actual 2011‐ 2012 Var
Target 2012‐ 2013
Total New 1808 1635 1281 967 ‐314 1281 968 1165 197 987
Total Renewal 5132 6007 7007 4965 ‐2042 7007 5083 3721 ‐1362 5185
Grand Total 6940 7642 8288 5932 ‐2356 8288 6051 4886 ‐1165 6172
Annual Growth 1540 702 646 ‐1710 ‐2356 119 ‐1046 ‐19% 121Annual Growth% 29% 10% 8% ‐22% ‐28% 2% ‐18% 2%
Total LIVE Propertie 5728 ‐5%
323Short of 6051
842Added to 4886 due to:
Scheduled
Processing
PMA Review
Assessor Review
• World’s largest online travel agent!
• 143,422 people booked to come to South Africa from EXPEDIA web sites.
• The total revenue from these bookings was $81.8m or approx. R 572m
• Of which:– 138,800 room nights purchased– Total hotel bookings on EXPEDIA being $3.4m or R 24.3m
• 12,906 people booked to come to South Africa via Lastminute/Travelocity web sites.
• The total revenue from these bookings was $11.8m or approx. R 83.1m
• E-Bookers have a relationship only with our UK office at present
• 3,467 people booked hotel accommodation via e-Bookers to the value of $475,441.93 or R 3.3m
TripAdvisor is the world’s leading Travel Review Site with over
50mil unique monthly visitors:
Feedback
5,0725,072Listed establishments on
87,64087,640Reviews
600600
Qualitative + Quantitative
Annual Awards?
Total Government Spend = R520 699 349.00
Transactions Night Away Total % Split
Hotels 166 576 359 579 R435 389 016 83.6%
Guest Houses 22 249 58 004 R44 361 373 8.5%
Bed & Breakfast 15 403 40 156 R30 711 720 5.9%
Lodges 5 134 13 385 R10 237 240 2.0%
209 362 471 124 R520 699 349 100.0%
Total Government SpendApril 2011-March 2012
Spend on Graded EstablishmentsApril 2011-March 2012
Transactions Night Away Total % Split
5 Star 41 872 94 225 104 139 870 20.0%
4 Star 69 090 155 471 171 830 785 33.0%
3 Star 60 715 136 626 151 002 811 29.0%
2 Star 25 123 56 535 62 483 922 12.0%
No Rating 12 562 28 267 31 241 961 6.0%
209 362 471 124 520 699 349 100.0%
Spend on Graded EstablishmentsApril 2011‐March 2012
Cabinet Decision of 2002
• Support ONLY Graded Establishments
• 22 Govt Departments thus far (R520bil)
• Still to report:– 5 Govt Depts– 9 Provincial Depts– All Municipalities
• Portfolio Committee Support needed:
–Encourage all dept to report back to TGCSA!
TGCSA @
INDABA 2012
Stakeholder Function 13 May 2012
Ms. Thembi Kunene with members of the Portfolio Committee on Tourism
L‐R: Thembi Kunene, TGCSA CQAO, Minister Dansua (Minister of Tourism Ghana), Amb. Kingsley Makhubela, Director General Department of Tourism, Mr Gumede, Portfolio Committee on Tourism chairperson, Mr Zweli Mntambo, SAT Board, Mr Frank Kilbourn, SAT Chairman, Mr. Thulani Nzima, SAT CEO
L‐R: Mr Thulani Nzima, SAT CEO, Ministers Dansua (Minister of Tourism, Ghana), Ms Thembi Kunene, CQAO, TGCSA
Ms Thembi Kunene and the TGCSA Awards Sub‐Commiittee
Ms. Thembi Kunene, Salifou Siddou, TEP CEO, Caroline Ungesbock, NAA‐SA President
Ms. Thembi Kunene and the TGCSA team
UA Breakfast, 15 May 2012
L‐R: Thembi Kunene, Phillip Thompson, Deputy Minister of Tourism, Minsiter Tokozile Xasa
L‐R: Victor Tharage, Deputy Director General, Branch, Policy, Research, Monitoring & Evaluation, Alan Romburg, Awarsd Committee, Phillip Thompson, Awards Committee, Thembi Kunene, Minisiter Xasa, Smangele Nhlapho, Awards Committee, Arie Sierlies
Questions and Answers
PROUDLY SOUTH AFRICAN!PROUDLY SOUTH AFRICAN!
THANK YOU