1. Increase value of assets

i. Conducts valuation of assets each year

ii. Selects suitable locations for properties

iii. Manage risks associated with properties

iv. Ignore obsolete properties

v. Has the proper IT system for managing properties

Main properties is office, quarters and workplace (all are leased). The company has own system to conduct a valuation of assets using software (develop internally). The company is not really concerned about the value of assets. The business unit will decide whether to keep or dispose a property. Mostly company will dispose underutilise assets. The company allocates space to the employee base on functions. They allocated in several places. Some of them allocated in refinery sites. (Jolene-Shell)

The main properties that we manage in our company are office and land (Non-hydrocarbon assets). The most important/ valuable asset for this company are Hydrocarbon sites and buildings/land. Our company will dispose or sub-lease for underutilise assets. (Ann-Shell)

Basically, our company has a property development and property maintenance units for managing our property and asset value. We have a building, lands, branches and overseas assets as business activities. In a local, some of the assets involved in leasing and rental activities. One of the strategy that used by the company is wise and brilliant in rental agreement. Our company can get extra profit using negotiating with a client. Some department has a research team to making strategy and propose to top management. (Zul-Affin)

2. Promote marketing and sale

i. Choose a property location that can attract customers

ii. Provides space that attracts customers

iii. Considers symbolic statement through design of the property

iv. Creates workplaces that support the company's brand

There is another team involve in marketing. The company is doing promoting, marketing using internal space branding (by corporate office). The corporate office will responsible to developed sense of belonging. Shell Tower (head quarters) represented as iconic building. Our team provides a conducive meeting environment to support the sale. (Jolene-Shell)

Real estate helps promote marketing and sale of the company by making our in-house rental valuation in order to balance the cost expenses and profit return. Our company iconic symbol is based on our own main system. (Azan-Axiata)

Real estate helps promote marketing and sale of the company through creating workplaces that support the

v. Provides an environment that supports the sale

board and provide an environment that support the staff. Menara shell is one iconic building for our company. We provide an environment to support sales through image and branding. (Ann-Shell)

Some complaints and request come from outdoor client. The company should take a risk depend on business activity. (Zul-Affin)

3. Increase innovations

i. Develops workplace based on usability

ii. Designs facilities to allow innovative processes

iii. Emphasizes knowledge in a work setting

iv. Allows employees to participate in workplace design

From management view, collaborative workplace environment will support work culture. Management also provides good facilities to support staff innovation. The company already provides a new headquarters as itself initiated. The company has also requested input from the employee during planning stages (workplaces design). (Jolene-Shell)

Innovation is very important to our company. Our company applied a Flexi working style as an initiated of innovative changes. (Azan-Axiata)

Innovation is very important. We have design standard to support innovative workplace culture. Our company allows working environment and desk sharing in order to encourage changes in the company. (Ann-Shell)

In Shell, there are three teams in corporate real estate itself, such as the strategic team, the transaction team and the project team. In Tabung Haji, there are two units in corporate real estate, namely marketing and rental properties.

4. Increase employee satisfaction

i. Make efforts to seek locations that are convenient to employees

ii. Ensures pleasant working environment

iii. Provides a functional workplace

iv. Provides enough facilities for employees

v. Responses quickly to real

The company provides food place for employee around the workplaces. (Jolene-Shell)

Our company provides gym, cafeteria, war room and other ills as a facility around the workplaces (for conducive environment). Our company very concern about the responses from employee. (Azan-Axiata).

There are some facilities available around workplace like a public transport, gymnasium, public health ailments and others. The management also provides extra necessities to increase employee satisfaction such as games room, yoga room, mother room, cafes and shop. In Shell, we have a ticketing system to receive any respond or employee requirements being handled by facility management. After a major project

estate requirements

completion, we will conduct workplace satisfaction level of the employee. (Ann-Shell)

The top management level has different background. Most of them doesn’t have property background. There are several challenging and weeks when the management team is trying to fix some issues because they cannot understand behind that issue. Some company does not have a structured organization led to their employees receive high workloads or conflict in their job task. Some companies face a challenge when they are involved with business activities in urban areas. (Roy-Maybank)

5. Increase productivity

i. Maintain facilities to accommodate optimal operations

ii. Provides an environment that enhances productivity

iii. Chooses convenient layouts for contractors/suppliers

iv. Designs facilities that improve the creation and delivery of products

v. Choose a location that is convenient for employee accessibility

The workplace is really important for optimal productivity, depending on the functions. Oil and gas exploration requires (more the engineering side). Conducive workplaces very important to employee productivity. The main complaints of employee are about workplace satisfaction and facilities provided. Company decisions have previously been increased company productivity (new office helps to provide new environment). (Jolene-Shell)

The workplace is much important for the operation, while I do think that medium of working is very important for real estate. We measured the employees' needs in different workplace by recognizing the aim of producing. The main complaint from employee happened when the landlord tries to ask about rental which is higher than market value. The company made the decision to limit the maximum and minimum rate of rental caused changing employee productivity. (Azan-Axiata).

IT connectivity and safe working environment are important to employee productivity. Our company has measured employee needs using survey report and business requirement. The main complaints, mostly received by a management site which is needed, extra facilities like a parking, coffee machine and sensitivity at security access systems. Our company has introduced different types of working and meeting space for changing employee productivity. (Ann-Shell)

Corporate real estate is seriously maintaining their customer satisfaction and protect consumer rights. It’s

one of their keep performance indices (KPI) for jobs task. (Faizal-Tabung Haji)

6. Increase flexibility

i. Chooses leasing instead of owning property

ii. Prefers short-term leases compared to long-term leases

iii. Creates fix and standard workplace solutions

iv. Favours multi-purpose facilities

v. Selects fully serviced offices

Company more prefer leasing compare owning because there is not a core business to own real estate. A company creates a flexible working environment through share space and multipurpose facilities (meeting room can transfer classroom for training) to save costs. (Jolene-Shell)

The company prefers on leasing, as our culture of business is base of tenancy contracts and leasing of the tower. Our company creates a Flexi working hours and working station as flexible working environment. Our own office had all facilities inside for practicing multiple use facilities. We practice an open working station and open room space. (Azan-Axiata)

Our company is preparing leasing because it’s more flexible than owning. There are flexible working environment in Shell like a flexible spaces and height adjustable workspace. Our company was practicing multiple usage facilities such as collaboration area and rest area can be used by other employees. Shell has implemented open workplace area. The only senior executive level has personal rooms. (Ann-Shell)

7. reduce cost i. Minimizes acquisition and financing costs

ii. Maximize operating expenses

iii. Creates economies of scale in purchasing (eg. Buying furniture, facilities, etc.)

iv. Avoid routine maintenance

v. Balances between out-source and in-house services

vi. Avoid real estate reduction

The company has proper planning to minimizes operating expenses. The facilities management team will conduct routine maintenance (proper inspection) and also implement company’s rules and regulation. Among activities done by a real estate team such as renovation- by contractor, finding new space/land (outsources external parties) and arrange management portfolio (in-house). Unused/underutilise asset being sold by business unit. The company saves real estate cost due to negotiating new lease term. (Jolene-Shell)

Our company minimizes operating expenses by using our own system called Property Information System (PRISM). The company creates economies of scale by making furniture and workplaces as multipurpose usage. Among real estate activities being outsourced to external parties such as negotiating the existing rental, searching for new sites and tenancy agreement stamping. We are in progress to come out with our own commercial proposal on all the existing site. (Azan – Axiata)

strategies as a financial control mechanism

vii. Utilizes government property incentives

viii. Establishes workplace standards

The company has minimized operating expenses with prefer sustainable building such as LEED certified buildings. Our company has global contract furniture as a created economy of scale. The company also conducts a routine maintenance depends on assets. Among activities were done in-house by real estate included a stakeholder management and service providers. There are several rules are being implemented in the workplace, such as clear desk policy, dynamic desk sharing, reduce waste policy and HSSE. Also, our company makes a transition between different team in real estate must be done efficiently to ensure a smooth handover and operations. (Ann-Shell)