pit briefing - darrin bond - chief information officer, dccsds - feb 14 2014
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This briefing provided an update on Queensland Government ICT procurement and what this meant for industry when tendering and providing services to state government. The One-Stop Shop plan and opportunities for industry participation was discussed in-line with the October 2013 release of the plan, committing the Queensland Government to deliver simpler, clearer and faster services for all Queenslanders. Lastly, an overview of the Department of Communities, Child Safety and Disability Services significant business reforms, major and operational business systems, the ICT enabled forward program of work and the future directions and challenges that face the department was presented. Presenter: Darrin Bond - Chief Information Officer, Department of Communities, Child Safety and Disability ServicesTRANSCRIPT
Department of Communities, Child
Safety and Disability Services
(DCCSDS)
Friday 14 February 2014
Agenda Overview of Department of Communities, Child
Safety and Disability Services (DCCSDS) Significant Business Reforms Major Business Systems ICT Enabled Program of Work Contestability Future Direction Questions Conclusion
Overview of Department of Communities, Child Safety and Disability Services (DCCSDS)
Our Vision - to support a resilient Queensland through excellence in human services. We aim to improve the wellbeing, safety, inclusion and
cohesion in our communities.
Our Purpose - to lead excellence in contemporary frontline human services to Queenslanders.
Our Services - are delivered across the state through approximately 800 funded non-government organisations, and directly by the department through centralised state-wide services and 83 service centres across 7 regions. This is all supported by a central corporate office.
Overview of Department of Communities, Child Safety and Disability Services (DCCSDS)
As at June 2013, we had 5884.13 full-time equivalent staff, o 66.03% were employed in frontline service delivery positions;o 22.64% were employed in frontline support positions.
In 2012-13, the department processed $1.375 billion in grant payments to 1170 organisations with 3900 service outlets. 94% of payments were processed within five working days.
The Human Services Quality Framework (HSQF) was implemented in February 2013 and will be delivered over the next three years (to 2015). 27 non-government organisations were successfully audited under the HSQF.
Overview of Information Services
Information Services supports the o Department of Communities, Child Safety and
Disability Services (DCCSDS), o Youth Justice Services (within Department of Justice
and Attorney-General), o Department of Aboriginal and Torres Strait Islander
and Multicultural Affairs Queensland (DATSIMA) and o Housing Services, Homelessness Services and
Portfolio Management and Operations (DHPW)
Overview of Information Services cont.
Information Services purpose
We provide efficient and seamless access to reliable information and create opportunities to drive reform
through innovation, partnering and service excellence
Information Services Strategic Plan 2013-17 – key strategiesENGAGEMENT
Enhance collaborative relationships with clients and share intelligence across Information Services to improve service delivery outcomes
INNOVATIONTransition the ICT Portfolio toward the future state through a flexible, evidence-based approach which capitalises on industry opportunity,
emerging technologies and smart investment
COLLABORATIONSeek opportunities to work with other agencies to provide improved ICT
services through clustering opportunities
RESOURCINGLead resource planning activities to develop and deliver consistent ICT
capability through the optimal use of workforce capacity
ALLIANCESEmbed staff into other service areas and organisations for two-way
information sharing
SECURITYProvide the correct information to the right people at the right time,
protecting integrity of client information
STANDARDSDevelop compliant and contemporary ICT policies and practices that
allow business reform and contestability
GOVERNANCEMaintain a sophisticated and flexible service model that is equipped to
respond to emerging needs
CONTESTABILITYDevelop models to understand the costs, risks and benefits associated with delivering efficient services through internal and external sources
STREAMLINE SERVICESConsolidate and rationalise the existing application portfolio
ACCOUNTABILITYContribute to improved data quality and reporting abilities
SOURCINGDevelop sourcing strategy and capabilities to support delivery of ICT as
a service
Information Services Strategic Plan 2013-17, included as attachment
Significant Business Reforms
Queensland Child Protection Commission of Inquiry (QCPCI)
National Disability Insurance Scheme (NDIS)
Social and Human Services Investment Reforms
Major Business Systems
Child Protection - Integrated Client Management System (ICMS)
Disability Services - Business Information System (BIS) Carer Payment - Carepay Community Recovery Grants Management HR/Finance – SAP Detention Centre Operations (DCOIS)
ICT Enabled Program of Work 2013-14
Business Information System (BIS) Program Carepay Project Community Recovery Reform Program 2013-14 Data Governance (including Open Data Project) Integrated Client Management System (ICMS)
Architectural Improvements Project Carmody Response Social Investment Reform ICT Program Enterprise Data Loss Prevention Program Child Safety Mobility Trial
Contestability Contestability assessments are being conducted in
accordance with the Queensland Government Contestability Lifecycle methodology for the first tranche of ICT services.
The Queensland Government Contestability Lifecycle comprises of the following steps: o Step 1 Strategic Assessment;
o Step 2 Preliminary Evaluation;
o Step 3 Options Assessment;
o Step 4 Business Case;
o Step 5 Implementation Pathways; and
o Step 6 Implementation.
Contestability cont.
Service Final Assessment(estimated completion date)
Messaging and Collaboration February 2014
ICT Infrastructure March 2014
Managed Devices February 2014
Telecommunications March 2014
The following status tables provide information on the current progress of contestability assessments for Step 2 (preliminary evaluation) of the Queensland Government Contestability Lifecycle.
Future Direction
ICT Innovation
Mobility
Video
Information Sharing
Collaboration
Shared Case Management
DCCSDS Direction
Managing demand for services Maximising return on investment and results for Queenslanders Managing services system change and public sector renewal Engaging stakeholders to co-design and deliver servicesGrowing industry
Questions
Thank you
Disclaimer
The information in this briefing is provided for information purposes only to assist you with your business planning, and is subject to change without notice.
Information Services Strategic Plan (ISSP) 2013-17
Information Services Strategic Plan (ISSP) 2013-17