pink think tank 2014 reporting back
DESCRIPTION
At the Pink Elephant ITSM Conference for 2014 we locked 8 ITSM "thinkers" in a room for a day to consider a problem: increasing complexity of multi-supplier IT value streams. We tasked them with coming up with pragmatic actionable advice. This is the result. Well, this is a summary. Watch out for white papers, discussions, a web presence fro sharing and dialog, and other outcomes from this highly successful one-day session. There may be more.TRANSCRIPT
Pink Elephant – Leading The Way In IT Management Best Practices
Pink Elephant’s
Pink Think Tank
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The Pink Think Tank
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Topic: Increasing multi-supplier value streams Objective: pragmatic actionable advice
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Introducing the PTT members
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Problem
The squeeze Everything is changing
Multi-supplier SI, MSI, SIAM…
Complexity You are not ready
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Mainstreaming of IT into business
Supplier-driven commoditization
Traditional IT function
Pressure
Pressure
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Trends
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As commoditization increases, the traditional IT role moves to service providers
Anything that doesn’t demonstrate differentiating value is a candidate for externalization
Suppliers will develop service solutions, and tools to support them, that an individual organization cannot do on its own
Evolving nature of multi-supplier will drive changes to how IT is organized and managed
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Solution Statement
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Commoditization
Innovation
Complexity
Corporate governance Know your business Operating model Core Changed priorities Supplier Management Balance Strategic services Strategic suppliers Cost and agility Change the way people work Trusted advisor
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Further findings, further development
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Options
Do nothing Wait until something happens Start this Monday
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Monday – What Are You Going To Do About This?
Understand how your services are adding value to the organization
How will the evolving nature of a multi-sourcing environment change my role or job in the future?
Understand what you can do, and set priorities For Supplier Management
Discover your existing practices to manage contracts and suppliers
Inventory existing contracts, ownership and relationships Map the contracts to business outcomes and/or SLA Evaluate existing supplier management capabilities and skills Reprioritize Supplier Management, Portfolio Management,
BRM Get help
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Panel discussion on Wednesday
#pinktt
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Questions and discussion: